Customer reviews for motostorm.it

Customer reviews

• 5 / 5

  

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  Good service

  Review of 16/09/2023, following an experience of 28/08/2023 by TONY W. *

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• 5 / 5

  

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  Bought my Shoei Hornet from Motostorm and it was a breeze. Delivery to the Philippines via UPS was quick in less than a week. Unfortunately though I was charged almost $90 tax upon arrival. But overall, it was a great experience.

  Review of 16/09/2023, following an experience of 29/08/2023 by DAVID D. *

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• 5 / 5

  

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  I've got nothing but great reviews for Motostorm. They beat anything here in the states for prices, HUGE SELECTION, and fast service. I ordered a pair of TCX Dartwood shoes and got them within a week. Oh yeah, try to find a pair of 13's in anything here. I've ordered luggage and a HLC carbon modular helmet from Motorsport and got the same results.

  Review of 16/09/2023, following an experience of 29/08/2023 by KIMBERLY C. *

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• 5 / 5

  

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  The delivery is fast and the packaging is very good.

  Review of 16/09/2023, following an experience of 29/08/2023 by EDEN W. *

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• 5 / 5

  

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  The helmet I ordered (Sena Impulse) was much cheaper to order from Motostorm than from a domestic vender. Motostorm ordering was easy and it arrived quickly. I did have to pay extra for taxes and customs duty, but still, overall, it was a good experience and a good product.

  Review of 16/09/2023, following an experience of 29/08/2023 by MARTIN C. *

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• 5 / 5

  

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  Very rapid and professional service.

  Review of 16/09/2023, following an experience of 30/08/2023 by BENJAMIN B. *

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• 5 / 5

  

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  You can rest assured that it will arrive quickly in Japan.

  Review of 16/09/2023, following an experience of 29/08/2023 by ABIGAIL B. *

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• 4 / 5

  

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  I purchased two Sena Impulse helmets. The price was hundreds less than other retailers. However, the dates in the helmets are May, 2022, meaning each helmet only has between three and four years of life left before being considered expired and unsafe. This is problematic. Also, I paid over $30 USD for shipping, but then UPS charged me an additional $25 for something. Regardless, the helmets arrived, were new in the original boxes, they traveled from Italy to Texas, US, and they work, though I will need to replace them in a few years.

  Review of 16/09/2023, following an experience of 29/08/2023 by RUBY J. *

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• 5 / 5

  

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  Extremely fast delivery

  Review of 16/09/2023, following an experience of 29/08/2023 by PATRICK B. *

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• 5 / 5

  

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  The boxes look great. Fit perfectly on my tiger xrx.

  Review of 16/09/2023, following an experience of 29/08/2023 by JOEL L. *

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• 3 / 5

  

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  It took a very long time from ordering to shipping.

  Review of 16/09/2023, following an experience of 29/08/2023 by PETE H. *

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• 5 / 5

  

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  They were very helpful and prompt on getting my items to me. Two thumbs up!

  Review of 16/09/2023, following an experience of 29/08/2023 by GEORGIA W. *

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• 5 / 5

  

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  we have orders from Motostrom about 2-3 times already. received the product is very satisfied But last time the product was received a little late ( we were afraid the product would be lost) we received help from ANDREA customer service and she tracked the product for us. We are very satisfied and will continue to use the service from Motostrom.

  Review of 16/09/2023, following an experience of 29/08/2023 by VICKY G. *

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• 5 / 5

  

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  Great price and fast delivery

  Review of 16/09/2023, following an experience of 24/08/2023 by AARON W. *

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• 5 / 5

  

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  Super fast and efficient delivery...Well Done!

  Review of 16/09/2023, following an experience of 28/08/2023 by NATASHA K. *

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• 5 / 5

  

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  Absolutely great price on Shoei Hornet helmet and excellent service. Ordered on Sunday evening Australia time and delivered to my house Friday morning. Basically 4 business days! Quicker than most in country deliveries. :)

  Review of 16/09/2023, following an experience of 27/08/2023 by LIAM E. *

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• 4 / 5

  

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  Order was excellent, but on the webside there was no information that the summer special sale was not for my order and the deliver time was long. Good was your fast email feedback about my order questions. Thx for that.

  Review of 16/09/2023, following an experience of 28/08/2023 by AMELIA R. *

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• 5 / 5

  

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  Fantastic!

  Review of 16/09/2023, following an experience of 28/08/2023 by KYLE J. *

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• 5 / 5

  

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  Parfait. Top service. Conforme aux attentes

  Review of 16/09/2023, following an experience of 28/08/2023 by BECKY A. *

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• 2 / 5

  

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  Sac fidèle à la photo.mais très déçu par la livraison qui a été extrêmement coûteuse et en plus les délais n’ont pas été respectés

  Review of 16/09/2023, following an experience of 27/08/2023 by GRANT B. *

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  Answer by motostorm.it

  

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  Nous sommes désolés si vous n'etes pas satisfaits par la livraison. La commande a ètè placée le 26 aout pour un article indiqué avec expédition le 30 aout, mais nous l'avons expédié déjà le 28. La livraison en Suisse a eu lieu le 31 aout, soit 3 jours plus tard. Les expéditions pour la Suisse, comme le prévoient les autorités Suisses, doivent passer par la douane Suisse pour dédouanement, puisque le colis arrive de l'Union Européenne. La facture est ensuite remise au destinataire à travers le transporteur. Les couts sont fixés par la douane Suisse nous n'avons pas d'autorité en la matière.

• 1 / 5

  

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  No go

  Review of 16/09/2023, following an experience of 27/08/2023 by HELEN R. *

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  Answer by motostorm.it

  

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  Hello, your order was shipped and delivered to you on the 31st of August. If you have any issues please contact customer service at info@motostorm.it

• 5 / 5

  

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  Exactly what I ordered, fit perfectly. Packaged was undamaged, and came insanely fast. I live in canada it took 7 total days to come I was extremely surprised. They shaped it the day after i placed the order.

  Review of 16/09/2023, following an experience of 27/08/2023 by DANIEL B. *

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• 5 / 5

  

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  My order of Rizoma parts arrived to Canada very quickly. Will order from them in the future.

  Review of 16/09/2023, following an experience of 28/08/2023 by EVA P. *

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• 5 / 5

  

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  Excellent service, including fast delivery and updates for TomTom Rider 550 with case. Better price than UK websites even with import duty.

  Review of 16/09/2023, following an experience of 27/08/2023 by LILLY E. *

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• 5 / 5

  

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  Faraway order but fantastic customer service and a top class hjc helmet thank you very much moto good job.

  Review of 16/09/2023, following an experience of 28/08/2023 by ALAN M. *

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• 5 / 5

  

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  Great price. Super fast shipping

  Review of 16/09/2023, following an experience of 28/08/2023 by LIZZIE B. *

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• 4 / 5

  

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  The Givi windscreen is a fantastic piece. Fitment on the KTM 390 Adventure is spot on. Packaging was perfect. The only reason I didn't give 5 stars was communication. I placed the order and waited. No email saying orders take 3 days to process, A follow up saying order has been shipped on carrier xyz. I will order from them again when the time comes. I only hope they update their communication skills.

  Review of 16/09/2023, following an experience of 25/08/2023 by WAYNE C. *

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• 5 / 5

  

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  The whole order process was without any problem. I just have ordered and received the item in the promised time.

  Review of 16/09/2023, following an experience of 28/08/2023 by WILLIAM W. *

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• 4 / 5

  

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  The item ordered arrived but only after 2 separate shipping delays. In the end, your customer agent helped me and provided reliable updates.

  Review of 15/09/2023, following an experience of 25/08/2023 by ARCHIE T. *

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• 4 / 5

  

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  Ordering was easy. Received product in a timely manner. The only issue I have is return process. Trying to figure out how you get a return label so as to send it back. The policy says that they will take the return fees out of what you get back, which I am fine with but then they just give you a return address in Italy and no explanation of a return label needed for UPS.

  Review of 15/09/2023, following an experience of 25/08/2023 by ALICE B. *

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• 5 / 5

  

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  Everything was easy and hassle free the only problem was the courier had to call me because the address they was incomplete moto storm left out my street name

  Review of 15/09/2023, following an experience of 25/08/2023 by ROWENA L. *

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• 5 / 5

  

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  Everything ok, the shipping takes a little too long.

  Review of 15/09/2023, following an experience of 24/08/2023 by TYLER L. *

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• 5 / 5

  

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  We were initially concerned with international shipping. However, there was no issue with customs delivering to the US. Will order again as they are an authorized reseller.

  Review of 15/09/2023, following an experience of 22/08/2023 by DAMIEN R. *

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• 5 / 5

  

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  Happy with the delivery time and everything came with no problems. Also had the best prices for what I wanted. Will definitely order through Motorstorm again.

  Review of 15/09/2023, following an experience of 23/08/2023 by IMOGEN Y. *

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• 5 / 5

  

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  Great store, lot of choice good prices nice voucher from 200€. Returns take their time a bit but its fine

  Review of 08/09/2023, following an experience of 25/08/2023 by JULIE J. *

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• 5 / 5

  

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  First time placing order from here. Thank you prompt delivery

  Review of 08/09/2023, following an experience of 25/08/2023 by KATIE B. *

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• 5 / 5

  

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  J'ai reçu mon clis tres rapidement et tres sérieux

  Review of 08/09/2023, following an experience of 25/08/2023 by MILLIE B. *

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• 5 / 5

  

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  Shipping is so fast. It’s hard to navigate on the website. But handling and shipping was amazing!

  Review of 08/09/2023, following an experience of 21/08/2023 by ELEANOR R. *

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• 5 / 5

  

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  Delivery to Washington was fast. They fulfilled the order right away, shipped it, and gave me notification every step of the way. The helmet is great quality at such a great price. Couldn’t be any happier about my purchase.

  Review of 08/09/2023, following an experience of 25/08/2023 by BETHANY L. *

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• 5 / 5

  

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  Easy navigation, excellent cost to value ratio, fast and correct shipment. Not yet used the product ordered.

  Review of 08/09/2023, following an experience of 22/08/2023 by OWEN J. *

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• 5 / 5

  

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  Really fast delivery

  Review of 08/09/2023, following an experience of 21/08/2023 by HEATHER W. *

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• 5 / 5

  

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  Speedy! to Japan.

  Review of 08/09/2023, following an experience of 21/08/2023 by CARLIE L. *

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• 3 / 5

  

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  Great service, but charged for GST I had to also pay myself. This is devious and unfortunate. Unless in Italy, you will pay for duty they are pocketing. Shame on YOU.

  Review of 08/09/2023, following an experience of 25/08/2023 by YVONNE R. *

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• 5 / 5

  

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  Just what I needed at a great price and fast shipping.👍

  Review of 08/09/2023, following an experience of 22/08/2023 by BECKY H. *

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• 5 / 5

  

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  I order this item from Italy. It arrived more quickly and with less fuss than many of my North American orders, in perfect condition and exactly as ordered. Would definitely do it again.

  Review of 08/09/2023, following an experience of 23/08/2023 by NATALIE R. *

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• 5 / 5

  

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  Had what I was looking for and got it to me in reasonable time however I just hope they restock other outfits in my size as they sell out……

  Review of 08/09/2023, following an experience of 24/08/2023 by KATIE J. *

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• 5 / 5

  

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  Perfect

  Review of 08/09/2023, following an experience of 23/08/2023 by VICTORIA P. *

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• 5 / 5

  

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  I have shopped with motostorm for a number of years and have always found their prices competitive, they sell quality brands and shipping to Australia is fast and hassle free!

  Review of 08/09/2023, following an experience of 22/08/2023 by WENDY W. *

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• 5 / 5

  

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  Great, they delivered the goods from italy to dubai within 4 days, incredible.

  Review of 08/09/2023, following an experience of 21/08/2023 by CHRIS H. *

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• 5 / 5

  

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  Great Company, had problems with getting stock but not Motostorm’s fault and was kept up to date with all progress and had fantastic customer service…….AAA

  Review of 08/09/2023, following an experience of 21/08/2023 by ISABELLA R. *

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• 4 / 5

  

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  Buenos días, todo bien, el envío rápido, pero tengo un problema y no se puede montar el kit porque un tornillo es de diferente rosca que la tuerca y no se puede montar. Tratare de solucionarlo pero de momento no puedo montarlo, saludos

  Review of 08/09/2023, following an experience of 23/08/2023 by NATALIE C. *

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• 5 / 5

  

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  Quick shipping.

  Review of 08/09/2023, following an experience of 22/08/2023 by LIZZIE M. *

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• 5 / 5

  

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  Fast sending.. Perfect condition

  Review of 08/09/2023, following an experience of 21/08/2023 by NAOMI H. *

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• 5 / 5

  

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  received my scorpion exo tech evo carbon genus within 7 days. great service. hassle free experience. definetly recommend. helmet was well packaged and protected.

  Review of 08/09/2023, following an experience of 22/08/2023 by KIRSTY B. *

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• 5 / 5

  

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  Motostorm had the item I needed at a very fair price! I had tried many other suppliers and they did not have the item I wanted. Fast shipping as well.

  Review of 08/09/2023, following an experience of 22/08/2023 by JASON P. *

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• 5 / 5

  

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  Trés bon produit. Site à recommander.

  Review of 08/09/2023, following an experience of 24/08/2023 by LEXI A. *

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• 5 / 5

  

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  Honestly at first I was skeptical ordering from here and having it shipped to the U.S. It took a little longer than expected but everything showed up and was correct.

  Review of 08/09/2023, following an experience of 22/08/2023 by PAULA L. *

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• 5 / 5

  

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  Everything perfect thanks Saudi Arabia

  Review of 08/09/2023, following an experience of 23/08/2023 by TOBY G. *

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• 4 / 5

  

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  I like the page, but it could be better preparing packages not during so long when it says it’s on the warehouse

  Review of 08/09/2023, following an experience of 23/08/2023 by NAOMI H. *

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• 5 / 5

  

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  Competent Business Partner. Fast delivery. Excellent product portfolio.

  Review of 08/09/2023, following an experience of 23/08/2023 by SALLY J. *

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• 5 / 5

  

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  I was skeptical ordering from Italy - from the USA. I also ordered when they were closed for a break. But, it shipped on the day they would, tracking # worked through the journey and I received it in perfect condition - and quicker than some order I have placed within the country. I have found my vendor of choice to order from Europe!

  Review of 08/09/2023, following an experience of 24/08/2023 by JULIE P. *

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• 5 / 5

  

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  good store. thanks!

  Review of 08/09/2023, following an experience of 25/08/2023 by HELEN R. *

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• 5 / 5

  

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  super Shop , würde sofort wieder dort Bestellen. zwei Helme bestellt . am nächsten tag kam ein mail das mur noch einer Lieferbar ist. Geld für den zweiten Helm wurde sofort rückvergütet. der andere Helm kam am versprochenen Datum. vielen Dank. gerne wieder

  Review of 08/09/2023, following an experience of 21/08/2023 by OLIVIA R. *

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• 5 / 5

  

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  Very satisfied, no issues with items, delivery. Thank you :-)

  Review of 08/09/2023, following an experience of 22/08/2023 by NATALIE R. *

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• 4 / 5

  

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  The time delivery was just a bit long but the rest was excellent, I sended an e mail regarding the shipping date and received immediately an answer. I recommend the store.

  Review of 08/09/2023, following an experience of 23/08/2023 by ALISON M. *

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• 5 / 5

  

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  Excellent, 5 days arrival to NEW YORK , super fast so I’m happy !

  Review of 08/09/2023, following an experience of 24/08/2023 by PAULINE G. *

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• 5 / 5

  

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  Great service and delivery

  Review of 08/09/2023, following an experience of 21/08/2023 by CARLIE S. *

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• 5 / 5

  

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  Excellent service. I did not expect to arrive in Tuguegarao City Cagayan, Philippines for only 5 days.

  Review of 08/09/2023, following an experience of 21/08/2023 by PETE P. *

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• 5 / 5

  

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  Superbe service, merci !

  Review of 08/09/2023, following an experience of 23/08/2023 by JASON H. *

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• 4 / 5

  

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  Overall a very good vendor with great variety and fair prices. User interface for on-line orders needs improvement, especially regarding updates on orders and shipment. Still a very good vendor that I would recommend and will use again.

  Review of 08/09/2023, following an experience of 22/08/2023 by LINDSAY A. *

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• 5 / 5

  

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  Site, delivery, customer service, all top notch. Very satisfied. Thank you Motostorm

  Review of 08/09/2023, following an experience of 23/08/2023 by EVELYN K. *

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• 5 / 5

  

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  Very professional company with good stock & easy checkout process, delivery is very fast.

  Review of 08/09/2023, following an experience of 19/08/2023 by JANE B. *

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• 3 / 5

  

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  Bit disappointed with the delivery of ty Bike Mover, first parcel arrived with half the parts missing, so I raised a complaint with Motostrom's UK team, no response to date. But in the meantime, the rest of the parts arrived a week later, better communication would have dealt with the frustrations I had. Bike mover is of ok quality, but the handle is a tad flimsy, there's no way I can move my V Strom 650 with just the supplied handle.

  Review of 08/09/2023, following an experience of 24/07/2023 by ERIN T. *

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• 5 / 5

  

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  It was all in all perfekt, fast delivery, top Site, 😃

  Review of 08/09/2023, following an experience of 19/08/2023 by TONY C. *

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• 3 / 5

  

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  Ich habe bei Mtostorm einen Suspention-Lösung für mein Motorrad gekauft. Der Preis war super günstig und die Lieferung extrem schnell und problemlos. Für mich nur leider zu schnell...Ich habe eine Anfrage an Motorstorm geschickt bezüglich Federstärke und mein Fahrersetup. Doch es kam leider nie eine Antwort...dafür aber das Paket. Letzten Endes mußte ich mir zusätzlich eine neue Feder kaufen, da die geschickte für mich unbrauchbar war...Feder plus Umbaukosten machten den Preisvorteil mehr als weg...Von daher ärgere ich mich am meisten über mich selbst, daß ich auf den "Sonderpreis" reingefallen bin...

  Review of 08/09/2023, following an experience of 19/08/2023 by LEXI W. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hallo, es tut uns sehr leid, dass Sie Probleme mit Ihrem Kauf haben. Sie werden in Kürze von unserem Kundenservice per E-Mail kontaktiert.

• 5 / 5

  

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  Easy transaction and fast international delivery, although delivery charge quite high.

  Review of 08/09/2023, following an experience of 20/08/2023 by ABBIE B. *

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• 5 / 5

  

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  Todo perfecto rápida entrega y sin problema

  Review of 08/09/2023, following an experience of 20/08/2023 by MARY P. *

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• 5 / 5

  

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  Great transaction. Fast shipping.

  Review of 08/09/2023, following an experience of 17/08/2023 by CAMERON B. *

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• 5 / 5

  

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  I am a regular customer of Motostorm and I am never surprised by their range of products and level of service.

  Review of 08/09/2023, following an experience of 20/08/2023 by EVA R. *

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• 5 / 5

  

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  ITS THE BEST SERVICE IVE EVER RECEIVED PRODUCT WAS ALSO OFF THE BEST!!! SENT ALL THE WAY TO SOUTH-AFRICA

  Review of 08/09/2023, following an experience of 10/08/2023 by LINDSAY M. *

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• 2 / 5

  

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  This is very unfortunate because delivery date was ok but the shipping company sub contractors were terrible, although I didn’t even touch the parcel it was crushed ripped and looked damaged beyond repair and I have photographic evedance to prove. So unfortunately I need comms kit for my business and this has delayed progress so I have had to order locally to get my comms kit .

  Review of 08/09/2023, following an experience of 19/08/2023 by MEGAN A. *

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• 4 / 5

  

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  Shipping could be better, I’ve gotten stuff shipped from china way faster. But this is not a complaint, over all good stuff 👍🏻

  Review of 08/09/2023, following an experience of 08/08/2023 by CHRIS M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Je suis très satisfait du service...merci beaucoup !

  Review of 08/09/2023, following an experience of 08/08/2023 by VICTORIA K. *

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• 5 / 5

  

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  I was worried about ordering from Japan, but it was accurate and fast. I think that it is a company where everyone can do business with peace of mind.

  Review of 08/09/2023, following an experience of 20/08/2023 by NATALIE B. *

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• 4 / 5

  

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  All went well with the order and delivery, the only problem I had was that it was not clear that I would have to pay import duties and how much. The price even with to import duties was the same as I could get the item in England

  Review of 08/09/2023, following an experience of 20/08/2023 by GEORGE J. *

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• 5 / 5

  

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  Very fast, top quality

  Review of 08/09/2023, following an experience of 19/08/2023 by ANTHONY P. *

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• 5 / 5

  

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  Everything was easy, quick, and informative.

  Review of 02/09/2023, following an experience of 18/08/2023 by TIFFANY M. *

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• 5 / 5

  

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  rapide efficace et sympa

  Review of 02/09/2023, following an experience of 16/08/2023 by JACKSON K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Bellissimo! Beau! Grazie mille! Grazie mille per il servizio, la consegna e il prodotto fantastici! Il mondo potrebbe imparare da te... Adoro Kain

  Review of 02/09/2023, following an experience of 18/08/2023 by PAULINE C. *

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• 5 / 5

  

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  Website was clear and easy to use. Order confirmation was swift. Goods shipped as scheduled on time. No complaints.

  Review of 02/09/2023, following an experience of 16/08/2023 by KELLY W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery. I highly recommend them.

  Review of 02/09/2023, following an experience of 16/08/2023 by CAROLE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent!!! I will order again in the near future.

  Review of 02/09/2023, following an experience of 18/08/2023 by JOE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very happy with the price and product. All genuine. Same daniese jacket, sells in Australia for $1050. Order from here cost $730 delivered. Order on Friday night Sydney time, arrive Wednesday arvo. Will buy from here again

  Review of 02/09/2023, following an experience of 18/08/2023 by BRADLEY R. *

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• 5 / 5

  

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  The response was polite, and I was able to purchase with confidence even from Japan because I was contacted at any time about the inventory status, shipping time, shipping notification, etc. The product arrived quickly, so I was able to do a very good shopping. thank you very much.

  Review of 02/09/2023, following an experience of 16/08/2023 by HOLLIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Marchandise de qualité, prix compétitif, envoi rapide. Impeccable

  Review of 02/09/2023, following an experience of 18/08/2023 by GRANT M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Motostorm had the helmet I was looking for and that was a bit hard to find. Shipping was very fast, less than 48 hours to get the item. Very positive experience. I will buy from them again

  Review of 02/09/2023, following an experience of 17/08/2023 by CAMERON T. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Die Handschuhe kamen etwas verspätet, aber sonst alles perfekt, 😊

  Review of 02/09/2023, following an experience of 16/08/2023 by JACKSON C. *

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• 5 / 5

  

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  Very happy with my purchase. I live In the us and boots only took a week to arrive. Product was exactly what I ordered.

  Review of 02/09/2023, following an experience of 13/08/2023 by GEORGIA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Shipping was super fast and reliable

  Review of 02/09/2023, following an experience of 16/08/2023 by STEPHEN E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very fast shipping !

  Review of 02/09/2023, following an experience of 16/08/2023 by ALFIE G. *

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Reviews displayed in chronological order