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Review Summary
www.motostorm.it offers a wide range of high-quality products with fast delivery and excellent pricing, ensuring customer satisfaction and repeat business.
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A. A.
4 Nov 2021
Verified reviewItem received in Malaysia. Thanks Service quite fast and good.
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A. A.
4 Nov 2021
Verified reviewNot the first time I have ordered from Motostorm, and I have found them to be reliable, well priced, and excellent service. My most recent item was not in stock (but advertised and sold!). Once it came in, half way around the world in a couple of days. A solid reliable service. Thank you.
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A. A.
4 Nov 2021
Verified reviewVery pleased with the level of service experienced in ordering and receiving my wife's new LS2 Valiant 2 helmet. From the initial order, shipping and delivery Motostorm was a pleasure to work with and their price was truly the best news of all. I will be going back to Motostorm in future as the need arises.
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A. A.
4 Nov 2021
Verified reviewBad point. Wait a while for answers to questions. Good points. Easy to use site, Good prices Fast delivery to UK I would definitely recommend this company John from Scotland
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A. A.
4 Nov 2021
Verified reviewVery fast shipping!
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A. A.
4 Nov 2021
Verified reviewDelivered the next day after ordering, very well packed. Excellent VAT handling for foreign country.
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A. A.
4 Nov 2021
Verified reviewIt claims on your website that you match prices of competitors but you didn't match!
Reply from motostorm.it
Hello, we reserve the right to accept it when the request is within our possibilities - it is indicated in the Price Match policy webpage. The customer is then free to proceed with the order in our website or in the Competitor's one.
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A. A.
4 Nov 2021
Verified reviewOrdering process was flawless. Superfast shipping, received item on date promised.
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A. A.
4 Nov 2021
Verified reviewordered my items for the value of £330 and before they arrive i have need been hit with a £78 import fee that Motostorm have not paid and now i must pay to receive my items. do not use this company.
Reply from motostorm.it
Hello, Customers outside of the UE may subject to customs duties on delivery depending on the International Agreement between your country and the European Community. In this case the carrier will require that you pay the duty costs on delivery. Customers that purchase outside of the European comunity do not pay Vat, but they are charges customs duties when the parcel arrives to there country.
Reply from A. A.
And I was not told this when I make the purchase I was nottold I was buying from a company outside of the UK, I could have brought the items in the UK cheaper and had them delivered sooner.
Reply from motostorm.it
We are not to be held resposible for the fact the customer did not know where he was placing the order. Our principal address is indicated in every page throughtout the website, I am sorry for the inconvenience, it has nothing to do with Motostorm.it.
Reply from A. A.
So the fact the website comes up as UK and nowhere does it state where the items are shipped from untill after you pay, is the customers fault ? Well I'm thankful i won't have to use your company again with comments like that.
Reply from motostorm.it
The website is "motostorm.it" - nowhere in the website the UK is indicated in our address or in any reference with Motostorm. I am not sure where exactly you saw that, but it clearly is not in our website.
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A. A.
4 Nov 2021
Verified reviewI appreciate the updates on my orders. Guaranteed authentic.
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A. A.
4 Nov 2021
Verified reviewEasy to processing on online ordered. Parcel arrived in good shape.
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A. A.
4 Nov 2021
Verified reviewQuick shipping to the USA. Found boots I could not find in the USA
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A. A.
2 Nov 2021
Verified reviewTout c est bien passé, je recommande
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A. A.
2 Nov 2021
Verified reviewTodo perfecto, trato, entrega i precio.
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A. A.
2 Nov 2021
Verified reviewBeware , seemed a good price but when the helmet arrived after 3 weeks, I had to pay an extra £50 for import duty and vat, which was not advertised on their site. Helmet came from Italy, but website seemed to be uk.
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A. A.
2 Nov 2021
Verified reviewNot what I expected to pay extra £47 import charge
Reply from motostorm.it
Hi, it is written on our website under "payments" section, and in the order confirmation sent to you by email a kind reminder that since Brexit the import/export laws have changed in the UK. Indeed you are not paying the VAT on the products when purchased in Europe any more, but you will be asked by the British customs to pay for customs charges once your package is arriving in the UK. Those charges are not included in the shipping costs of Motostorm, indeed the bill is managed by the British customs and will be sent to you directly by the transport company at the delivery. Kind regards
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A. A.
2 Nov 2021
Verified reviewGot completely stung for an extra £60.00 import duties and admin charges on delivery. motostorm should indicate in an obvious way that this may happen to UK customers. Would not have purchased if I had known in advance.
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A. A.
2 Nov 2021
Verified reviewI'am always satisfied everytime i ordered..I dont wait too long
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A. A.
2 Nov 2021
Verified reviewExcellent service , speedy delivery and prefect product , beaten my expectations!
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A. A.
2 Nov 2021
Verified reviewThe problem is with the GIVI part I received, not with Motostorms service. Givi sent SRA8400 with a lot of wrong screws. It is very annoying and cost me a lot of time
Reply from motostorm.it
hello, i'm sorry for the inconvenience, please send an e-mail to us and we will help you.
Reply from A. A.
Hi, Thanks for coming back. The problem is that part 5 is 2 x M8 20mm screws but part 2 & 3 that they are supposed to screw into have M6 size holes so the screws are too Big! I got a couple of M6 Screws and fixed the problem, but Givi should be tole that these 2 screws are too big for their purpose.
Reply from motostorm.it
Hi, we thank you very much for this important message. Do we understand well that you suggest to replace part 5 (2x TSPM8x20) with 2 x M6 (TSP M6x20) ? In order to comunicate this information best to Givi, please send us an email with the pictures of the issue so that we make sure we comunicate precise and illustrated information for them to correct their products if needed. Please write us an email. We will make sure this information comes to them. Kind regards
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