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Review Summary
www.motostorm.it offers a wide range of high-quality products with fast delivery and excellent pricing, ensuring customer satisfaction and repeat business.
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A. A.
14 Apr 2021
Verified reviewWas never advised of import duty when the order was placed. Took nearly two weeks to get it delivered to UK and then was advised by Courier service to pay the imports. Kept the product anyway as didn't want to go through the hassle of returning it. Please check where you're ordering from before placing an order and be aware of imports.
Reply from motostorm.it
Hello, We are sorry you're not satisfied with your purchase in our webshop. We let our customers know about import duties for all extra EU countries both in our website - in the Payments webpage - and also in the confirrmation email they receive after the order is finalized. All policies on Motostorm's website provide infromation about shipping costs and all associated fees; we cannot be held responsible for these extra costs, as all the information can be found in our website.
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A. A.
14 Apr 2021
Verified reviewThe product was shipped quickly and it was a good condition.
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A. A.
13 Apr 2021
Verified reviewAVOID this seller & STAY AWAY! Do NOT BUY from this company! I purchased very expensive £160 Heated gloves as a Birthday gift for my boyfriend in Nov 20, gloves came 3 weeks late. After 1 month use, right glove stopped working! Completely dead, wouldnt turn on! One month of use only! Seller acknowledges my concern and asked to return it for investigation. Seller didn`t want to provide a full refund, but instead got the gloves opened, yes stitching opened, repair somewhere and seller sent it back me without even notifying me- avoiding a refund or responsibility at all costs! Didn't offer refund at all at any point, completely reluctant to offer monies back although they knew the gloves were faulty, kept making excuses why not to refund - completely un-acceptable seller, bad customer experiend and still no refund! Stay away !!! Go somewhere else! DO NOT BUY HERE! Be warned!
Reply from motostorm.it
Hello, we are sorry that you are not satisfied with your purchase. After one month you reported a problem with the gloves that you purchased from Motostorm. As the gloves had been used for one month you agreed with our proposal to send them for repairs under warranty. The gloves are covered by a 2 year warranty and all eventual problems can be resolved within this period. After the gloves were repaired by the producer they were sent back to you as previously agreed. The gloves are now in perfect working order.
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A. A.
8 Apr 2021
Verified reviewÉ muito mau quando se anuncia um produto e se coloca uma fotografia desse produto acoplado a um mais caro. Foi o que aconteceu ao comprar uns ridiculos parafusos para uma bolsa de telemóvel quando aquilo que aparece na foto é a bolsa...
Reply from motostorm.it
Bom Dia, Na foto do produto que você adquiriu você pode ver o kit de parafusos para a bolsa do telefone. Além disso, tanto no título como na descrição indicamos várias vezes que o produto vendido é o "Kit parafuso para a bolsa" absolutamente não se refere à bolsa. Lamentamos que você não tenha lido e esteja insatisfeito com o produto recebido.
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A. A.
8 Apr 2021
Verified reviewBest price fast shipping.Answered a email in 2 days.Great Helmet.I'm happy.Will order from again.
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A. A.
8 Apr 2021
Verified reviewMy order was delayed when I thought the item was in stock. I emailed customer service and received a reply the same day offering options for my order. They delivered as promised a couple weeks later.
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A. A.
8 Apr 2021
Verified reviewThe product is great, thank you so much Motostorm.
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A. A.
8 Apr 2021
Verified reviewEverything is fine. Good condition, fits perfectly and quick delivery. Really satisfied.
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A. A.
8 Apr 2021
Verified reviewAlles ok
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A. A.
8 Apr 2021
Verified reviewSmooth transaction and fast delivery considering I'm from Asia Pacific. Customer service was very helpful as well. One suggestion, make sure all product images in the website are updated. Overall, it was a very good shopping experience and will definitely order again.
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A. A.
8 Apr 2021
Verified reviewMy order was processed and arrived very fast, it was good. But shipping cost was little more expensive than other shop.
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A. A.
8 Apr 2021
Verified reviewFantastic price, service and products.
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A. A.
8 Apr 2021
Verified reviewMotostorm Italy is my go to place for all my bike related and gear needs. They sell the best stuff in the market and their delivery time is the best. Thank you, Motostrom. You guys always exceed my expectations.
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A. A.
8 Apr 2021
Verified reviewGreat Seller and excellent producat. Fast shipping and very happy!!!
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A. A.
24 Mar 2021
Verified reviewItem is fabulous. However takes a long time for them to ship!
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A. A.
23 Mar 2021
Verified reviewGood
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A. A.
23 Mar 2021
Verified reviewReceived in good order just as described.
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A. A.
23 Mar 2021
Verified reviewSite very easy to navigate, great customer service, overseas delivery in under two weeks. Great experience.
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A. A.
23 Mar 2021
Verified reviewExcellent termignoni exhausts with no defects and shipping came on time.
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A. A.
23 Mar 2021
Verified reviewAmazing Customer Service, Fast Delivery, Good discounts. 5 STARS!
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