Customer reviews for odlo.com

Customer reviews

• 2 / 5

  

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  They were very unresponsive to all of my emails. I received all my information from UPS and I even sent them my invoice as the company never got back to UPS. SOI MEVER RECEIVE MY ORDER.

  Review of 14/02/2025, following an experience of 01/01/2025 by RANDAL N.

• 5 / 5

  

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  everithings ok

  Review of 14/02/2025, following an experience of 09/01/2025 by M V. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Never received my order because Odlo did not provide the carrier with adequate shipping information. I asked Odlo to send the carrier updated information, and instead of doing that, they just processed a return. I find it odd that a company who claims to ship internationally was not able to do it properly.

  Review of 14/02/2025, following an experience of 07/01/2025 by ANDREW O.

• 5 / 5

  

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  Great value order arrived bang on schedule

  Review of 14/02/2025, following an experience of 12/01/2025 by CHRIS D.

• 1 / 5

  

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  I never received my order due to a details missing on customs form. Customer service needs improvement. I eventually receive a refund, nothing was done to compensate for the inconvenience.

  Review of 14/02/2025, following an experience of 06/01/2025 by ADAM P.

• 4 / 5

  

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  Good, no problems to report.

  Review of 14/02/2025, following an experience of 04/01/2025 by RICCARDO T.

• 4 / 5

  

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  The page is very well structured and has a nice user interface. It has all the functions a customer needs and is looking for.

  Review of 14/02/2025, following an experience of 05/01/2025 by R S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Topprodukt

  Review of 14/02/2025, following an experience of 03/01/2025 by RENÉ P.

• 5 / 5

  

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  easy to use and order. I'm happy to see the variety of products available online as well

  Review of 14/02/2025, following an experience of 05/01/2025 by ANDREEA G.

• 5 / 5

  

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  Very good and informative.

  Review of 12/02/2025, following an experience of 07/01/2025 by AROLD W.

• 5 / 5

  

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  Used for XC skiing. Very good for purpose. Soft, stretchy, quick drying.

  Review of 12/02/2025, following an experience of 03/01/2025 by ALEXANDER M.

• 4 / 5

  

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  Fine site i can find what i am looking for

  Review of 12/02/2025, following an experience of 06/01/2025 by JOHN V.

• 4 / 5

  

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  Great kit

  Review of 12/02/2025, following an experience of 07/01/2025 by GREG G.

• 4 / 5

  

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  Very good.

  Review of 12/02/2025, following an experience of 07/01/2025 by TOM W.

• 4 / 5

  

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  O.K.

  Review of 12/02/2025, following an experience of 05/01/2025 by HUGO V.

• 3 / 5

  

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  De site werkt goed. De sport bh viel een maat kleiner. XL viel als L . Dat werd niet vermeld. Retouradres is in Duitsland en retoursturen voor eigen rekening. Dat is wel onhandig. Wel geld teruggekregen van de bh en de verzendkosten.

  Review of 12/02/2025, following an experience of 09/12/2024 by NYNKE C.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 12/02/2025, following an experience of 07/01/2025 by LOURDES B.

• 5 / 5

  

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  Okey

  Review of 11/02/2025, following an experience of 02/01/2025 by I K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Un mese per ricevere l'ordine e nessuna assistenza. L'ordine ancora non è arrivato. Mi è arrivata una mail in cui si dice che riceverò il rimborso. Nonostante ciò mi scrive l'assistenza, dopo una settimana dalla mia, per dirmi che si informeranno e mi faranno sapere. Scandaloso. Fate parlare tra di loro l'assistenza e i vostri sistemi.

  Review of 11/02/2025, following an experience of 03/01/2025 by G C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  :) :)

  Review of 10/02/2025, following an experience of 01/01/2025 by ERIK P.

• 3 / 5

  

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  It works ok.

  Review of 10/02/2025, following an experience of 30/12/2024 by DAVID K.

• 4 / 5

  

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  It is ok

  Review of 09/02/2025, following an experience of 19/12/2024 by ROBERTO C.

• 1 / 5

  

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  Support is very bad. Delivery long and annoying that I couldn’t be connected to an Odlo employer

  Review of 09/02/2025, following an experience of 22/12/2024 by HARRIE B.

• 1 / 5

  

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  Despite the fact that I received an order confirmation and some 'good news' mails that the product was shipped, the product has never been delivered. Mails to the customer support organisation to change the color of the jack in case the selected color was suddenly not available anymore were not answered. By phone , I could only speak somebody from the reception desk who didn't know anything about my order. Nobody from the customer support organisation was available ....

  Review of 09/02/2025, following an experience of 30/12/2024 by PETER T.

• 1 / 5

  

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  Por no tener una política de cambio de tallas…👎🏼👎🏼👎🏼

  Review of 09/02/2025, following an experience of 24/12/2024 by JOSE JAVIER G.

• 1 / 5

  

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  Not great. The minimum order meant that I had to order two products, when I needed just one.

  Review of 09/02/2025, following an experience of 31/12/2024 by ALEJANDRO O.

• 5 / 5

  

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  I love my Odlo gear and this addition is no exception!

  Review of 08/02/2025, following an experience of 01/01/2025 by KEVIN R.

• 5 / 5

  

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  Good choices

  Review of 08/02/2025, following an experience of 30/12/2024 by R D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was all good

  Review of 08/02/2025, following an experience of 29/12/2024 by RENE V.

• 5 / 5

  

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  Very good

  Review of 08/02/2025, following an experience of 29/12/2024 by SERGIO FEDERICO R.

• 5 / 5

  

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  Perfect fit and overall good quality , thank you !

  Review of 08/02/2025, following an experience of 01/01/2025 by FRANK V.

• 1 / 5

  

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  Useless. I ordered 4 weeks ago. It’s never arrived. I’ve completed the form online but no response. I can’t find a contact number. I want my money back but I can’t even contact your company. It’s appalling.

  Review of 08/02/2025, following an experience of 29/12/2024 by N S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  odlo is the very best. their underwears are incredibly warm, thin enough to be comfortably used under your everyday outfit, and washing machine friendly: they last forever, no matter how many times you wash them!

  Review of 08/02/2025, following an experience of 28/12/2024 by SILVIA R.

• 5 / 5

  

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  Het shirt past perfect!

  Review of 04/02/2025, following an experience of 22/12/2024 by SABINE A.

• 5 / 5

  

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  It's the only way to shop Odlo in Italy. This is a bit bad

  Review of 04/02/2025, following an experience of 20/12/2024 by ANDREA G.

• 5 / 5

  

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  This purchase was my second one via odlo.com website. Smooth, pleasing, good filtering. Odlo delivered what was expected logistics and product-wise. Size recommendation function provided on Odlo website functioning well.

  Review of 04/02/2025, following an experience of 27/12/2024 by DANIEL K.

• 5 / 5

  

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  Ottimo

  Review of 04/02/2025, following an experience of 23/12/2024 by MICHELE P.

• 3 / 5

  

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  the filters could be better

  Review of 04/02/2025, following an experience of 26/12/2024 by MARY M.

• 4 / 5

  

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  All went smooth, also retoured and order other sizes which went without any issues.

  Review of 25/01/2025, following an experience of 28/11/2024 by JORRIT J.

• 4 / 5

  

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  ...

  Review of 25/01/2025, following an experience of 19/12/2024 by GIULIO F.

• 4 / 5

  

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  Easy to navigate and order. No specific comments.

  Review of 25/01/2025, following an experience of 20/12/2024 by ANNE FLOOR L.

• 4 / 5

  

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  Xxx

  Review of 25/01/2025, following an experience of 23/12/2024 by HANS B.

• 4 / 5

  

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  I could easily find what I was looking for and the product appeared to be part of the SALE so the price was also attractive. The colour of the product seemed to me to differ quite a bit from the one on the site, which seems to me to be an area for improvement for ODLO. The service to exchange this for a different colour was excellent. The delivery was not OK, but that is due to DPD, not ODLO. The product was left unattended at the front door.

  Review of 25/01/2025, following an experience of 19/12/2024 by AD V.

• 5 / 5

  

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  Great Brand, I have used them for over ten years and they are still my goto brand for cold weather premium sports wear.

  Review of 25/01/2025, following an experience of 20/12/2024 by AUSTIN B.

• 4 / 5

  

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  Good site and efficient shipping. The drawback is that the return is not free, that's why I didn't buy other items since I didn't know how they fit

  Review of 25/01/2025, following an experience of 20/12/2024 by PAOLA R.

• 5 / 5

  

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  aaa

  Review of 25/01/2025, following an experience of 19/12/2024 by MICHÈLE A.

• 3 / 5

  

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  .MOLTO NEGATIVO LA RESTITUZIONE DEL CAPO CON COSTI A CARICO DEL CLIENTE

  Review of 24/01/2025, following an experience of 18/12/2024 by N L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Chiaro, semplice da consultare

  Review of 24/01/2025, following an experience of 16/12/2024 by L C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  User friendly and nice looking website. Only problem was on the pictures with dark products I could not see well how it looked like on detail.

  Review of 24/01/2025, following an experience of 18/12/2024 by SARA C.

• 3 / 5

  

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  Delivered to late

  Review of 24/01/2025, following an experience of 15/12/2024 by BARBARA P.

• 5 / 5

  

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  The Odlo site took me a minute to learn to navigate, but once I did so, I could easily scan the products to find something that matched my needs.

  Review of 24/01/2025, following an experience of 13/12/2024 by ROSEMARIE B.

• 5 / 5

  

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  Good site, lots of discounts

  Review of 24/01/2025, following an experience of 19/12/2024 by RUTH A.

• 5 / 5

  

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  Sono stato piacevolmente sorpreso dalla qualità dei prodotti acquistati e dal servizio clienti, sempre pronto a rispondere ad ogni domanda.

  Review of 22/01/2025, following an experience of 18/12/2024 by MANUEL F.

• 5 / 5

  

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  Ottimo brand ottimi prodotti.

  Review of 22/01/2025, following an experience of 14/12/2024 by F D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Buongiorno, come saprete questo ordine non mi è mai pervenuto. Conteneva i regali natalizi che avrei dovuto consegnare il 25 dicembre o al massimo il 28 dicembre, ma nulla ho ricevuto. Ovviamente ciò ha comportato una pessima figura con le persone a cui avrei dovuto consegnare i regali. Mi avevate garantito la consegna entro tre – cinque gg lavorativi, ma nemmeno al 31 dicembre nulla è arrivato. Oltre a chiedere (come già fatto telefonicamente la scorsa settimana) la restituzione della somma già a voi devoluta, sono a chiedere un ristoro del danno ce mi avete cagionato Non avrei mai pensato che una azienda come Odlo, dei cui prodotti sono stato sempre soddisfatto, mi potesse deludere in questo modo. Attendo vostro riscontro Grazie

  Review of 22/01/2025, following an experience of 12/12/2024 by P P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing product!

  Review of 22/01/2025, following an experience of 15/12/2024 by NICOLE B.

• 3 / 5

  

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  the site is easy to use

  Review of 22/01/2025, following an experience of 03/12/2024 by MARK V.

• 5 / 5

  

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  The best product on the market !

  Review of 22/01/2025, following an experience of 16/12/2024 by FRANK V.

• 5 / 5

  

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  Nice site with good overview and eady process for buying

  Review of 22/01/2025, following an experience of 13/12/2024 by LEEN V.

• 4 / 5

  

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  site is ok but delivery was not optimal

  Review of 22/01/2025, following an experience of 14/12/2024 by STEFAAN D.

• 5 / 5

  

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  easy to use

  Review of 22/01/2025, following an experience of 14/12/2024 by HAMID A.

• 5 / 5

  

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  I’m satisfied with all the site, from the order (very easy) to the delivery!

  Review of 22/01/2025, following an experience of 16/12/2024 by NICOLETTA B.

• 1 / 5

  

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  Non ho ancora ricevuto il prodotto che sarebbe dovuto arrivare il 20 dicembre Servizio pessimo Non acquisterò mai più da voi e lo sconsiglierò a tutti Se potessi darei 0

  Review of 21/01/2025, following an experience of 13/12/2024 by GIANLUCA B.

• 4 / 5

  

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  Sito ben strutturato e di chiara lettura.

  Review of 18/01/2025, following an experience of 15/12/2024 by RICCARDO P.

• 5 / 5

  

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  I was looking for a particular item;I found it it very easy to find on the Odlo website.

  Review of 18/01/2025, following an experience of 10/12/2024 by GERARD D.

• 5 / 5

  

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  Excellent

  Review of 18/01/2025, following an experience of 13/12/2024 by VLADKA D.

• 1 / 5

  

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  i need help ,nobodys help me

  Review of 18/01/2025, following an experience of 12/12/2024 by MATTEO B.

• 5 / 5

  

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  The site don't understand the costumer address

  Review of 18/01/2025, following an experience of 14/12/2024 by ANTONIO C.

• 4 / 5

  

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  Order was fine, everything on time.

  Review of 18/01/2025, following an experience of 11/12/2024 by R L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Simply

  Review of 18/01/2025, following an experience of 06/12/2024 by DAMIANO F.

• 5 / 5

  

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  Beste investering sinds tijden

  Review of 18/01/2025, following an experience of 15/12/2024 by ARLETTE W.

• 1 / 5

  

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  Assistenza inestinte , resi complicati.

  Review of 17/01/2025, following an experience of 09/12/2024 by ALESSANDRO B.

• 5 / 5

  

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  Good service and good product

  Review of 15/01/2025, following an experience of 09/12/2024 by EMILIO T.

• 5 / 5

  

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  Very good

  Review of 15/01/2025, following an experience of 10/12/2024 by ALFONSO R.

• 5 / 5

  

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  Good informazion on products and sizes

  Review of 15/01/2025, following an experience of 12/12/2024 by E D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivered as ordered. No issues

  Review of 15/01/2025, following an experience of 08/12/2024 by ROGER G.

• 1 / 5

  

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  Merce mai ricevuta..dopo più di tre settimane mi hanno detto che mi rimborsano senza dare spiegazioni...

  Review of 15/01/2025, following an experience of 06/12/2024 by ELIA C.

• 4 / 5

  

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  Easy to navigate with clear product categories.

  Review of 12/01/2025, following an experience of 09/12/2024 by HORNG YUN T.

• 5 / 5

  

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  Efficient service.

  Review of 12/01/2025, following an experience of 06/12/2024 by IRENA L.

• 5 / 5

  

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  Clear and easy to use and to find the searched products

  Review of 12/01/2025, following an experience of 02/12/2024 by MAURIZIO N.

• 5 / 5

  

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  Excellent quality

  Review of 12/01/2025, following an experience of 06/12/2024 by GIORGIO C.

• 3 / 5

  

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  Returns process if time consuming and out dated. Good products.

  Review of 12/01/2025, following an experience of 03/12/2024 by H M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect

  Review of 10/01/2025, following an experience of 02/12/2024 by MICHELE M.

• 2 / 5

  

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  I bought them for bike rides. Always had cold hands. So these should be were warm enough, they said. Well, they were not. During a one an half bike ride with temperature four degrees Celsius I had very cold hands. Too cold. 🥶 Send them back and have the money already back.

  Review of 10/01/2025, following an experience of 04/12/2024 by MARIA R.

• 3 / 5

  

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  Navigation of the site was good. Sometimes difficult to move between different items to compare and contrast.

  Review of 10/01/2025, following an experience of 03/12/2024 by KYLA W.

• 5 / 5

  

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  Site navigation was easy and I was able to find the products I wanted to order.

  Review of 10/01/2025, following an experience of 30/11/2024 by KEVIN S.

• 5 / 5

  

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  The person receiving the Odlo gifts was very happy with all items.

  Review of 10/01/2025, following an experience of 03/12/2024 by PAUL S.

• 4 / 5

  

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  Everything ok

  Review of 10/01/2025, following an experience of 03/12/2024 by DANIELA B.

• 5 / 5

  

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  Makkelijk navigeren

  Review of 10/01/2025, following an experience of 05/12/2024 by GERDA W.

• 3 / 5

  

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  The product was good, but it's about 3 weeks from Germany to Italy. I ordered once at the beginning of November - 3 weeks. I had the wrong size so I had to order again. This time also took 3 weeks. The company blamed the delay on something that happened with DHL in November. During time I received other orders from Germany, via DHL, quickly. This is why they are getting a lower rating. The product is great but I won't be ordering from them again.

  Review of 10/01/2025, following an experience of 04/12/2024 by P A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 10/01/2025, following an experience of 05/12/2024 by J S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Site navigation, purchase process - very good. Delivery - poor (due to poor performance from courier)

  Review of 10/01/2025, following an experience of 01/12/2024 by ALEXANDER M.

• 5 / 5

  

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  Great exoerience.

  Review of 09/01/2025, following an experience of 01/12/2024 by MATUS O.

• 1 / 5

  

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  Parcel tracking not working, order not received despite multiple emails saying the product was being delivered on that day. This happened multiple times. It’s been more than 13 days now since the order

  Review of 09/01/2025, following an experience of 01/12/2024 by MARCO D.

• 4 / 5

  

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  Perfect

  Review of 09/01/2025, following an experience of 01/12/2024 by FRANK L.

• 1 / 5

  

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  STOP SENDING REVIEW REQUESTS!

  Review of 09/01/2025, following an experience of 29/11/2024 by K K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Clear overiew and pictures and good filtering.

  Review of 09/01/2025, following an experience of 29/11/2024 by EDWIN R.

• 5 / 5

  

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  Fast delivery

  Review of 09/01/2025, following an experience of 02/12/2024 by VOLODYMYR A.

• 5 / 5

  

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  Perfetto

  Review of 09/01/2025, following an experience of 30/11/2024 by GIORGIO R.

• 3 / 5

  

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  The sizes suggested by the website a Re way too big, and returns postage are not covered

  Review of 09/01/2025, following an experience of 29/11/2024 by VALENTINA C.

Reviews displayed in chronological order