Customer reviews for quirumed.com

Customer reviews

• 5 / 5

  

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  Very quick delivery in adequate packaging. Very helpful when contacted by myself. Cannot fault the wheelchair. My only issue was the instructions? They were written In Spanish. The wheelchair itself couldn’t be better. Plugged it in to charge - no issues. First use - no issues

  Review of 25/12/2020, following an experience of 19/11/2020 by VICTORIA M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered a back wash seat with a sink and instead they have sent 2 seats and no sink. So now I’m stuck with 2 seats and no sink. I have contacted you and was told it will be resent and now it’s been 2 weeks and I have received nothing at all. I’ve contacted you and no reply was given. Really not happy with the service.

  Review of 25/12/2020, following an experience of 21/11/2020 by GREG D. *

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• 5 / 5

  

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  I had no problems at all,.

  Review of 25/12/2020, following an experience of 15/11/2020 by BRADLEY R. *

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• 5 / 5

  

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  Always very responsive to questions and always a very fast delivery.

  Review of 23/12/2020, following an experience of 20/11/2020 by ABIGAIL L. *

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• 4 / 5

  

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  You have to be a bit careful... Our shipping cost turned out to be a large fraction of the product cost, because it is shipped from Spain! You will see it in the small print, and we were aware.

  Review of 23/12/2020, following an experience of 10/11/2020 by ARTHUR G. *

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• 1 / 5

  

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  Item arrived badly damaged

  Review of 23/12/2020, following an experience of 20/09/2020 by HARRISON A. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Nicholas We are sorry to heat that the item was damaged in transit. We have already written to you to confirm that we are going to collect the faulty couch. PLease respond to the email that we sent with the confirmation of the daye and time we then TNT wil come to collect the item from you. Kind Regards Quirumed

• 5 / 5

  

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  Reliable service, good quality products. Thank you!

  Review of 23/12/2020, following an experience of 09/11/2020 by ISABEL J. *

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• 5 / 5

  

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  Reliable

  Review of 12/12/2020, following an experience of 04/11/2020 by JAMIE S. *

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• 4 / 5

  

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  There was a slight delay in this being dispatched from the time of order but this was made clear at the outset. Order Progress notification was then received later on and was accurate

  Review of 12/12/2020, following an experience of 09/11/2020 by CAROLINE R. *

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• 5 / 5

  

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  Fantastic service and products! Excellent courier delivery service too.

  Review of 12/12/2020, following an experience of 05/11/2020 by FRANK C. *

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• 5 / 5

  

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  Not had any problems

  Review of 12/12/2020, following an experience of 01/11/2020 by LUCAS C. *

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• 5 / 5

  

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  Everything as promised - order, communication, delivery. Happy with Quirumed!

  Review of 12/12/2020, following an experience of 31/08/2020 by FLORENCE E. *

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• 4 / 5

  

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  The bed that I've got doesn't seem to be the exactly same one that I've ordered. But it's okay

  Review of 12/12/2020, following an experience of 03/11/2020 by SEAN A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing service and quick delivery and kept updated with out of stock items.

  Review of 12/12/2020, following an experience of 02/11/2020 by LEO G. *

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• 4 / 5

  

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  Quick service

  Review of 12/12/2020, following an experience of 09/11/2020 by HANNAH S. *

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• 3 / 5

  

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  I guess for the price it's ok. But has many flaws. It's shaky, unstable, not very comfortable. Came in time though

  Review of 12/12/2020, following an experience of 05/11/2020 by JOANNE M. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Adam We are sorry to hear that you are not happy with the product. Please note you have 14 days to contact us if you wish to return the item for a full refund. Kind Regards Quirumed

• 4 / 5

  

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  Πολύ καλή εξυπηρέτηση. Απαντούσαν άμεσα σε κάθε ερώτηση μου μέσω e-mail και τα προϊόντα μου ήρθαν άμεσα!

  Review of 12/12/2020, following an experience of 11/11/2020 by CONNOR E. *

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• 5 / 5

  

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  Very good service.

  Review of 12/12/2020, following an experience of 04/11/2020 by HARLEY M. *

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• 5 / 5

  

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  The site is easy to navigate and well translated into English. I found what I was looking for easily and ordering was very straight forward. Subsequent despatch and delivery updates were very forthcoming and clear.

  Review of 12/12/2020, following an experience of 03/11/2020 by DENNIS B. *

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• 5 / 5

  

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  Excellent service

  Review of 01/12/2020, following an experience of 09/11/2020 by FREYA C. *

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• 4 / 5

  

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  Everything went well. Customer service was helpful and order came as promised.

  Review of 27/11/2020, following an experience of 21/10/2020 by THOMAS R. *

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• 5 / 5

  

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  Site and ordering is easy. Quirumed kept me up to date on the status of my order and it arrived exactly when they said it would.

  Review of 25/11/2020, following an experience of 02/11/2020 by MAISIE K. *

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• 5 / 5

  

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  Fabulous and efficient services. Great quality and value for money goods

  Review of 24/11/2020, following an experience of 28/10/2020 by PHILIP T. *

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• 5 / 5

  

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  Great communication with customer service.

  Review of 20/11/2020, following an experience of 22/10/2020 by ELEANOR G. *

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• 5 / 5

  

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  I have had two wheelchairs through Neil and he’s absolutely fantastic with he’s professionalisms he keeps in touch right up until it arrives and the company and very good.

  Review of 20/11/2020, following an experience of 23/10/2020 by THOMAS C. *

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• 5 / 5

  

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  Fast, good quality, I'm very satisfied.

  Review of 18/11/2020, following an experience of 22/10/2020 by BARRY M. *

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• 5 / 5

  

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  Very good

  Review of 17/11/2020, following an experience of 20/10/2020 by ADRIAN P. *

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• 5 / 5

  

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  My order arrived exactly when stated. Pleased with the chair it is exactly as expected. Ans not as expensive as others similar. Would recommend

  Review of 13/11/2020, following an experience of 22/09/2020 by FRANK H. *

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• 5 / 5

  

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  Good service, good product

  Review of 13/11/2020, following an experience of 14/09/2020 by EMILY H. *

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• 5 / 5

  

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  swift order processing

  Review of 13/11/2020, following an experience of 18/10/2020 by HOLLY S. *

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• 4 / 5

  

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  The only complaint I want to make is that the case of the bed was not appropriate!! I had to order an other.

  Review of 30/10/2020, following an experience of 06/10/2020 by ADRIAN C. *

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• 4 / 5

  

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  too much time for delivery

  Review of 30/10/2020, following an experience of 18/08/2020 by MAISIE K. *

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• 5 / 5

  

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  Easy to use site and excellent service

  Review of 30/10/2020, following an experience of 08/10/2020 by BEN R. *

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• 5 / 5

  

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  Reliable & Efficient service.

  Review of 29/10/2020, following an experience of 04/10/2020 by GARY C. *

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• 5 / 5

  

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  Very happy with the customer service and the price. Only recently received the examination couch but first impressions are very good

  Review of 23/10/2020, following an experience of 15/09/2020 by ISOBEL S. *

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• 4 / 5

  

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  Good, everithing arrived in good state

  Review of 22/10/2020, following an experience of 24/09/2020 by ZACHARY S. *

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• 2 / 5

  

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  I still have not got what I ordered. See the order/quotation number # 100355088

  Review of 15/10/2020, following an experience of 22/06/2020 by JORDAN C. *

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• 5 / 5

  

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  Your delivery of my goods was very fast and excellent! Thks for the super service!

  Review of 15/10/2020, following an experience of 20/09/2020 by DAMIEN C. *

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• 5 / 5

  

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  great price great item wonderful service would buy from them again

  Review of 15/10/2020, following an experience of 23/09/2020 by NATASHA B. *

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• 1 / 5

  

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  Product came damaged, terrible customer support, still not sorted and only offered 30 euro refund for a weak backed couch now - which they still haven't refunded.

  Review of 02/10/2020, following an experience of 14/08/2020 by JACKSON P. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Mark Apologies for the problems that you have had. You informed us that there was a problem with part of the backrest to insert one of the screws. The item came directly the manufactuers and so we offered 30€ as compensation which was 20% of the price of the item. You said that would accept it back as compensation. We did offer after a collection to collect it an offer a new model however you mentioned as the packaging was already thrown away that the best solution is the compensation refund. We apologies again for the inconvenience caused. Kind Regards Quirumed

• 5 / 5

  

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  great value for money, delivery on time, happy days

  Review of 02/10/2020, following an experience of 27/08/2020 by BECKY K. *

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• 5 / 5

  

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  Very good and quick service

  Review of 02/10/2020, following an experience of 31/08/2020 by TOBY S. *

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• 5 / 5

  

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  Perfect... Weird website... But delivery and product 200% ok

  Review of 24/09/2020, following an experience of 20/08/2020 by PAUL A. *

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• 1 / 5

  

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  Absolutely dreadful! My order arrived faulty a few weeks back. After contacting, sending photos and videos, I have only heard back once to get me to resend the evidence. I still have not heard back regarding this and am extremely frustrated at the lack of customer focus and the fact I have a faulty product in which i am to conduct treatments from. Do not purchase from this company!

  Review of 24/09/2020, following an experience of 17/08/2020 by SABRINA J. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Hello Beth Apologies for the delay. We had a few problems due to restirctions of personel due to the covid situation and had delays in processing the claim. As confirmed we are now going to collect it and offer a full refund. Please check your email and TNT will send a request to organise the colection at a day and time convenient for you. We will let you know about the refund as soon as the item arrives with us. Kind Regards Quirumed

• 5 / 5

  

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  Perfect service and delivery times

  Review of 24/09/2020, following an experience of 23/08/2020 by JESSICA L. *

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• 5 / 5

  

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  Great service.

  Review of 24/09/2020, following an experience of 18/08/2020 by SALLY W. *

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• 5 / 5

  

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  All OK

  Review of 19/09/2020, following an experience of 14/08/2020 by CARRIE D. *

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• 1 / 5

  

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  Very bad I had to ask and remind me about my order, I got it late and damaged. no one replies to the messages, the answering machine replies. I was asked to send pictures. I sent a photo and still no one replies already it's been 3 weeks and I didn't get all the products

  Review of 19/09/2020, following an experience of 05/08/2020 by KATIE L. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Bielinska We are sorry to hear about the problem that occured during transit. The collection has already been booked to collect the damaged couch. Please use the same box it came in to package it and then TNT will come to collect it. Again Apologies for the inconvenience caused. Kind Regards quirumed

• 5 / 5

  

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  Arrived quickly and good quality

  Review of 02/09/2020, following an experience of 11/08/2020 by ADRIAN B. *

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• 5 / 5

  

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  Very easy to search for what I needed.

  Review of 01/09/2020, following an experience of 07/07/2020 by MAISIE K. *

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• 5 / 5

  

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  Good quality product, fair price and fast delivery.

  Review of 01/09/2020, following an experience of 01/08/2020 by JACK C. *

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• 5 / 5

  

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  EXCELLANT quick easy service

  Review of 13/08/2020, following an experience of 12/07/2020 by DAISY C. *

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• 5 / 5

  

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  Excellent service,great communication and very swift delivery. Have ordered twice from you now and will do so again

  Review of 13/08/2020, following an experience of 21/07/2020 by ELLA K. *

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• 5 / 5

  

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  very good

  Review of 07/08/2020, following an experience of 06/07/2020 by HANNAH P. *

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• 5 / 5

  

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  muito bom

  Review of 07/08/2020, following an experience of 10/07/2020 by ALEXANDRA P. *

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• 4 / 5

  

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  The service from Quirumed was excellent but their delivery partner let them down as my delivery was a day late and I was not updated on this. The box was damaged but I wasnt given time to inspect this and the driver literally dropped and ran and the goods are slightly damaged

  Review of 31/07/2020, following an experience of 05/07/2020 by CARRIE W. *

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• 5 / 5

  

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  Excellent .

  Review of 31/07/2020, following an experience of 15/06/2020 by KIRSTEN R. *

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• 3 / 5

  

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  ordering was excellent, delivery was extremely poor

  Review of 31/07/2020, following an experience of 08/06/2020 by MARY C. *

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• 5 / 5

  

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  Order arrived timely and the product is excellent

  Review of 09/07/2020, following an experience of 08/06/2020 by TRACY B. *

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• 1 / 5

  

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  Expensive cheap products not like advertised cheap material and expensive shipping costs.

  Review of 09/07/2020, following an experience of 27/05/2020 by ALAN W. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Garry We are sorry to hear that you are not happy with the product. Can you confirm if you have contacted with our aftersales team in order to enquire about returning the product? Regarding the delivery cost, Quirumed is based in Valencia spain and unfortunately the delivery costs are like this becuase it got sent from Spain and it takes up quite a lot of volumetric weight as on the delivery van, hence why you paid £65 in order to send the large sofa to the UK. PLease open up an aftersales form on the website and we can then give you details about the returns policys. Again apologies for the inconvenience caused Kind Regards Quirumed

• 5 / 5

  

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  Great communication and fast delivery.

  Review of 09/07/2020, following an experience of 10/06/2020 by DONNA B. *

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• 5 / 5

  

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  Delivery on time! Product as expected!

  Review of 09/07/2020, following an experience of 01/06/2020 by CAROLE B. *

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• 1 / 5

  

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  poor communication, no able to get hold of customer services, they do not reply to enquiries, just using generic responses.very disappointed

  Review of 08/07/2020, following an experience of 22/05/2020 by JACKSON R. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Ramin We apologise for the problem that you have had. You contacted us to inform us that the thermometer wasn´t given consistant readings on the 09/06 and we then sent an email onb the 10/06 with clear instructions that we were going to collect the item and from there TNT sent you an email request on the 11/06 for which you had to click on the link that they sent and organsie the time and day for the collection. We assumed that everything was clear as the process is normally straight forward, but then we recieved an email on the19/06 to inform us that you didn´t know what was going on and that we could only collect the faulty product if we sent a new one or gave a refund first. Unfortunatelty in accordance with the terms and conditions this isn´t possible as we have to verify there was a fault with our techncian first and also that the customer you then may have 2 items and not make the collection. Please can you check the email on the 19/06 from TNT to collect this item and from there we would be happy to send a new one or offer a full refund however, we need to collect the item first. We again apologise for the problem and hope that we can collect it and find a solution as soon as possible, Kind Regards Quirumed

• 1 / 5

  

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  Goods arrived damaged - photos sent to prove damage. After several weeks if emails offered 15.00 euro to spend on their website, not a good outcome Expectation is to spend additional money when we goods we purchased arrived damage

  Review of 25/06/2020, following an experience of 02/05/2020 by ALFIE A. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Richard We apologise for the problems that you had. To confirm the problem is that the wooden trolley arrived with some damage however, no note was made on the transport companies delivery note and you threw away the box and so when we claimed against the transport company they rejected it as we require the photos to claim. We have offered either 15€ credit offfer or a collection and refund. we sent a message on friday and so could you please reply to that email so that we can try and resvole this as soon as possible for you. Kind Regards Quirumed

  Answer by Alfie A

  

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  The first time you offered to replace item was on Friday 12th June 2020 after over two weeks of emails, still not happy with the service we have received from you.

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• 4 / 5

  

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  Happy customer. Paid a fair amount for delivery, and it arrived a few days late, but in these difficult times - this was very good. I am happy with it.

  Review of 25/06/2020, following an experience of 20/05/2020 by LOLA W. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 25/06/2020, following an experience of 03/06/2020 by EVIE G. *

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• 5 / 5

  

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  Product is good and the support here was very helpful

  Review of 16/06/2020, following an experience of 11/05/2020 by JOSEPH C. *

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• 5 / 5

  

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  Agent was polite and very helpful.delivery was from spain to uk and was at my door in 4 days.Excellent quality and value for the money and am very pleased with the purchase and would definely use the company again.

  Review of 16/06/2020, following an experience of 18/05/2020 by VICKY M. *

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• 5 / 5

  

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  Good service. Delivery quicker than I expected.

  Review of 16/06/2020, following an experience of 18/05/2020 by DAISY H. *

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• 5 / 5

  

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  The order was quickly and correctly performed

  Review of 16/06/2020, following an experience of 12/05/2020 by JACOB P. *

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• 2 / 5

  

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  Ordered two workstations from Quirumed and both turned up damaged. They offered to send a replacement for the one that was more damaged, it seems the other one that was only slightly damaged was acceptable to them. After waiting another 7-10 days I received another damaged workstation. I have now been waiting again to see if they are going to give me some sort of compensation but talking to customer support is not possible other than through email which doesn't get very good response times. I spent a lot of money with Quirumed and feel let down and disappointed by the service I have received from them. Hopefully it will eventually work out fine but there is no way of knowing because they won't talk to me

  Review of 16/06/2020, following an experience of 05/05/2020 by ELLA W. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  HI Steve We apologise for the 2 incidences that you have had with the transport company on the 2 occoasions that they have tried to deliver the workstation. As mentioned we believe this is due to the Covid situation and TNT using sub contractors to help with there deliveries. As discussed we have going to send a third workstation to you and try and put extra protection in order that it arrives to you safely. Again apologise for the inconvience caused. Kind Regards Quirumed

  Answer by Ella W

  

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  Yes. Fingers crossed 🤞 third time will be better

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• 5 / 5

  

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  Super, very satisfied and I’ll order more.

  Review of 16/06/2020, following an experience of 23/04/2020 by LINDA K. *

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• 5 / 5

  

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  Ordering simple and straightforward. Communication clear. Delivery on time.

  Review of 16/06/2020, following an experience of 10/05/2020 by JAKE R. *

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• 5 / 5

  

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  Good communication

  Review of 30/05/2020, following an experience of 04/05/2020 by ISOBEL P. *

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• 5 / 5

  

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  Swift service, wheelchair received in perfect condition. Would definately recommend

  Review of 22/05/2020, following an experience of 29/04/2020 by AMY S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to find wheat I needed and the information about the availability was accurate. The tracking wasn't ideal as I received a text from TNT telling me my delivery would be on a certain date. When it didn't arrive I contacted them and found out that my chair was still in France. I didn't care that it was late in the current situation but I'd arranged for a neighbour to take the delivery. It did arrive a few days later and it is a good product. The tracking information let the experience down and wasn't Quirumed's fault.

  Review of 22/05/2020, following an experience of 20/04/2020 by ROSIE M. *

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• 5 / 5

  

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  Very good product. Easy to move. Great quality for price.

  Review of 22/05/2020, following an experience of 29/04/2020 by DENNIS W. *

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• 5 / 5

  

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  Arrived as expected. very pleased with ECG machine to check "missing" beats

  Review of 21/05/2020, following an experience of 18/04/2020 by GORDON M. *

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• 1 / 5

  

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  My order was stopped by customs in Spain and therefore was not able to be delivered on the day that extra was paid for. It was then sent back to Quirumed. The order was taken on the 9th April money taken from Bank on 10th April. It then took several emails trying to get money back from them eventually money back into account on the 25th April. Very bad experience will not use them again

  Review of 21/05/2020, following an experience of 08/04/2020 by FRANCESCA K. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear David We apologise for the problems that you had. We sent the order out but there was an error from TNT who incorrectly returned the item with us and it took 7 days for them to return it back to us. The delay in procressing the refund was that we had a large backlog due to the Coronavirus. We again would like to apologise for the problems that you had. Kind Regards Quirumed

  Answer by Francesca K

  

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  Thank you your reply

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• 5 / 5

  

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  good communication, good customer services

  Review of 06/05/2020, following an experience of 16/03/2020 by CAITLIN C. *

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• 4 / 5

  

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  Good company as package sent a few days after order from Spain & it arrived by courier about 10 days later in Scotland. Communication by Quirumed was really good at all stages, thanks.

  Review of 06/05/2020, following an experience of 29/03/2020 by LINDSAY Y. *

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• 5 / 5

  

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  Quick, prompt service and very fast delivery. I would have no hesitation in recommending Quirumed as a company.

  Review of 06/05/2020, following an experience of 08/04/2020 by MARY P. *

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• 5 / 5

  

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  Professional service

  Review of 25/04/2020, following an experience of 31/03/2020 by DANIEL H. *

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• 5 / 5

  

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  Brilliant product, fast delivery, Just what we needed. Many thanks

  Review of 25/04/2020, following an experience of 31/03/2020 by CARRIE W. *

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• 5 / 5

  

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  Easy to order and delivered on the day first notified. The wheelchair was ideal and no complaints at all.

  Review of 25/04/2020, following an experience of 26/03/2020 by MOLLY C. *

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• 5 / 5

  

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  Great job!

  Review of 17/04/2020, following an experience of 26/03/2020 by HARVEY S. *

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• 5 / 5

  

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  Good fast service

  Review of 17/04/2020, following an experience of 22/03/2020 by CAMERON W. *

  *Pseudonymized data at the request of the author

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