Customer reviews
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Excellent prompt delivery
Review of , following an experience of by FRANK W.
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Never less than great service and prices!
Review of , following an experience of by TREVOR G.
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Great boxes , we use them for Party Tray Pizzas 🍕 🍕
Review of , following an experience of by HUSEYIN S.
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Products arrived damaged Getting non stop spam emails, and posted materials to my home. Wasteful and annoyign
Review of , following an experience of by EVA A. *
*Pseudonymized data at the request of the author
Answer by rajapack.co.ukFlagThank you for bringing this to our attention, I am sorry to hear that your products were received damaged. I have checked our systems and can not see you previously contacted us regarding these damages. We encourage our customers to contact us to enable us to resolve the matter and investigate the initial causes to avoid a recurrence. I have requested a team member to contact you to help resolve this. He will also arrange for you to be removed from our contact list to stop the receipt of the marketing material you mentioned. Again, thank you for taking the time to inform us so we may assist you further. Kind regards, Chantel Customer Services team leader
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Great company
Review of , following an experience of by ESRIEL E.
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Matt Wright, excellent ambassador for Raja, superb customer service and great value
Review of , following an experience of by DAVID B.
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nil
Review of , following an experience of by ABHISHEK R.
Answer by rajapack.co.ukFlagHello I hope this message finds you well. I noticed that you left us a 2-star review, but we didn’t receive any accompanying feedback. I’d really appreciate it if you could share the reason for the low score and let us know what we could have done differently to improve your experience. Your input is valuable to us, and we are committed to making any necessary improvements. Thank you in advance for your time, and I look forward to hearing from you. Kind regards, Eva Key Accounts Customer Services Agent
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No problems with RAJA. Excellent products and quick responses. The problem lay with the courier, DX. a) went to wrong address on first day and b) failed to deliver on day promised.
Review of , following an experience of by MICHAEL C.
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Easy and straightforward
Review of , following an experience of by HOLLIE S. *
*Pseudonymized data at the request of the author
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Excellent service.
Review of , following an experience of by BEN F.
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Choice, Prompt service and great prices
Review of , following an experience of by PATRICE G.
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Everything went smoothly from telephone order to delivery
Review of , following an experience of by SUE T.
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Only part delivered. Still waiting for tape!
Review of , following an experience of by ADAM A.
Answer by rajapack.co.ukFlagThank you for reaching out to us regarding your recent order. I sincerely apologise for the delay in responding to your email. During busier periods, there may be a slight delay in our response time. For more urgent matters, we always encourage customers to contact us directly on our sales line at 08005424428 for quicker resolution. Upon receiving your email, we promptly initiated an investigation with our delivery partners. I can confirm that a replacement order was dispatched. Our records show that the replacement arrived successfully the following day. Please know that this is not typical of the service we strive to provide. 98% of our consignments are delivered in full and on time, and I regret that this was not the case for your order. If you have any further questions or would like to discuss this matter in more detail, please feel free to get in touch. We truly value your business and are committed to ensuring a smooth experience for you moving forward. Kind regards, Chantel.S Customer Services Teamlear
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We have not receive our order yet
Review of , following an experience of by IRINA M.
Answer by rajapack.co.ukFlagThank you for sharing your feedback on your recent order with us and for your time on the phone just now. I am genuinely sorry for the protracted delay you have experienced with this order. As a valued, loyal customer, you stated this is not the usual level of service you receive from us, and I appreciate your comments. Unfortunately, we got it wrong on this occasion. Although we attempted to resolve this, our delivery partners' challenges limited the extra support we may usually offer, resulting in the delay you experienced. As discussed, I have made the changes to your account and look forward to speaking with you again when you place another order with us. In the meantime, if there is anything else you would like to discuss, please feel free to contact us. Kind regards, Chantel Customer Services Teamleader
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Easy to use website. Clear and well laid out. Speedy delivery. All in all, nice!
Review of , following an experience of by B Y.
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Excellent post-sales customer service A couple of items were damaged in transit, my email was answered almost immediately & products replaced with no fuss
Review of , following an experience of by MAURICE B.
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Not received despite being informed arrival would be by 17.30 on 31 Dec. No communication from courier.
Review of , following an experience of by BRYAN K.
Answer by rajapack.co.ukFlagThank you for contacting us. I am sorry to learn you did not receive your order as expected. When you purchased your order, the information banners on the website advised orders processed after the 20th would have been delivered on 2 January. Due to an unprecedented volume of orders and the weather in some locations, our delivery partners experienced several challenges leading up to our cut-off, resulting in a delivery delay for a small percentage of customers. They continued delivering during our shutdown period to minimise further delays in the new year. Having liaised with them regarding your order, they advised they had hoped to deliver it on the 31st, but a driver was unavailable to service the route, resulting in the delivery reverting to its original delivery date. I have shared your feedback and advised that although we appreciate their efforts, updating you to advise your order had been rescheduled to the original delivery date would have been the best course of action. Along with me, they have passed on their apologies for any inconvenience this may have caused. Please contact us if you would like to discuss this or any other matter further. Kind regards, Chantel Customer Services Team leader
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Wanted to send back as not needed in the end, very helpful, good service
Review of , following an experience of by HATT E.
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Order placed 2:50 pm Wednesday 11th. Did not arrive Thursday. Friday morning no email suggesting delivery that day either. Phoned and spoke with Tee. She informed me there had been a glitch in the system and she agreed to put it on a before 10am for Monday. Email arrived on Monday saying it was to be delivered between 8am and 6pm. I phoned again anfter 10am and spoke with Tee. She did what she could but it arrived late. I explained the packages contained bespoke rocking elephants for small children made with a celebrity friend to raise money for Save The Elephants and the late postage had impact on their receipt and filming deadlines.
Review of , following an experience of by NATALIE R. *
*Pseudonymized data at the request of the author
Answer by rajapack.co.ukFlagThank you so much for taking the time to share your experience with us. I want to offer my sincerest apologies for the delay in delivering your order. I completely understand how crucial it was for you to receive the items on time, especially given the special nature of the products and the important cause they support. We deeply regret that we let you down in this instance. Our IT department has investigated the system error, and I’m happy to inform you that the issue has been resolved. I truly appreciate your patience in speaking with Tee and providing the necessary details so we can try to assist you. Unfortunately, our delivery partners faced challenges due to an unexpected surge in orders, resulting in delays for a small percentage of customers. Although we did request that your order be prioritised, the limited availability of early delivery slots meant that all available slots were already filled when we made the request, which caused further delay. I fully recognise the impact this has had on your essential work, and I am genuinely sorry for any disruption caused. We always strive to provide the best service to our customers, and I can assure you that we are working hard to improve our processes to prevent something like this from happening again. Thank you for your patience and understanding. Please know that we are here to assist you with anything else you may need. We genuinely appreciate the work you're doing for Save the Elephants. With deepest apologies, Chantel. S Customer Services Teamleader
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Great communication, good price, quick delivery and a wonderful quality of the product. Well done!
Review of , following an experience of by JEANIN D.
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Exactly what I was looking for. Great quality and price. Arrived quickly too
Review of , following an experience of by ANNIE R.
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Great service, prices and a Pleasure to work with
Review of , following an experience of by RICHARD B.
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Order was very late and I emailed raja and nobody even bothered to reply
Review of , following an experience of by REBECCA A.
Answer by rajapack.co.ukFlagHello, Thank you for sharing your feedback. I’m sorry to hear that your order didn’t arrive as expected the next day and that you weren’t able to get support from our Customer Services Team. I wasn’t able to locate the email you sent with the address you advised, and I’d like to look into this further if possible. If you’re able to share any additional details, it would be really helpful so I can understand why it isn’t showing up in our system. I’ve sent you an email asking for a bit more information, and I’d really appreciate your assistance. I hope you will not experience a recurrence, however, for a quicker response, we also encourage customers to contact us directly on our sales line at 08005424428 during business hours. Although 98% of orders are delivered on time and in full, I’m sorry that yours wasn’t. I’m glad to hear it was delivered the next day, and I sincerely apologise for any inconvenience this delay may have caused. Best regards, Chantel S Customer Services Team Leader
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Excellent service. My only niggle is that I always put a note on my order to call me/advise 1 hour before delivery in case I’m out making deliveries of my own, but I have never been called. I’m not marking down for this because it is the fault of the third party carrier.
Review of , following an experience of by ANNE M.
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Not great, after not receiving the item for at least a week I contacted customer services, apparently there was no stock so a similar item was offered instead, I accepted this. But after another week of no delivery I rang again, the polite person on the other end assured me that she would investigate and call me back. I didn’t get a call back, email or anything! Finally the item came sone 6 weeks later, by which time I had sourced an alternative. Disappointing and poor customer service.
Review of , following an experience of by PADDY M.
Answer by rajapack.co.ukFlagHello, I appreciate your patience while we investigated your recent order. We have encountered some issues with the availability of certain items within the range you purchased. These products are supplied as kits, and unfortunately, we discovered that the lids were faulty, which caused the initial delay in fulfilling your order. Under normal circumstances, our sales team should be promptly notified of any shortages; however, in this instance, the necessary procedure was not followed, which resulted in an avoidable inconvenience for you. Furthermore, upon further review, it became clear that a more thorough investigation should have been conducted when the shortage was initially identified. I am sorry for the lack of accountability when this issue was brought to our attention. Had a more detailed assessment been carried out, it would have revealed that the alternative product we offered and subsequently agreed upon was also affected by the same issue. I truly apologise for the inconvenience this has caused. We have reviewed our processes and implemented improvements to prevent similar issues from occurring in the future. We are sorry for the inconvenience caused and hope you will give us another opportunity to provide you with the level of service you rightfully expect. Kind regards, Chantel S. Customer Services Team Leader
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Your delivery company are appalling, their drivers lie. And my order was wrong.
Review of , following an experience of by SUSAN M.
Answer by rajapack.co.ukFlagThank you so much for taking the time to share your comments with us. I truly apologise for the level of service you received. Unfortunately, due to an overwhelming volume of orders and adverse weather conditions in some areas, including yours, our delivery partners encountered several challenges during this time, leading to delays for a small number of customers. I am deeply sorry that your order was affected by this situation. Please rest assured that we are taking your feedback seriously. We are committed to working more closely with our delivery partners this year, to ensure issues like this are addressed and improvements are made. Your experience is important to us, and we truly appreciate you bringing it to our attention. I also sincerely apologise for the incorrect order you received. I have personally looked into this matter, and as a result, we have provided additional training to prevent this from happening again in the future. We understand that mistakes can sometimes occur, but we strive to ensure that all orders are fulfilled correctly. Moving forward, we encourage all customers to double-check their order upon receipt, as this can help ensure everything is as expected. Once again, I’m truly sorry for the inconvenience you’ve faced, and we are working diligently to improve our service. Kind regards, Chantel. S Customer Services Teamleader
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Delivery did not arrive which is out of their hands of course however it then took a week of going backwards and forwards trying to resolve the issue with no-one will to take ownership. 5 emails later and it still took the threat of small claims court action to get a refund issued.
Review of , following an experience of by CATHERINE T.
Answer by rajapack.co.ukFlagDear Catherine, I sincerely apologise that we were unable to resolve this matter to your satisfaction. I understand that this has been a challenging experience for all parties involved. I regret that you felt our communication with updates did not demonstrate ownership, and I agree that, in the initial instance of delivery failure, our actions should have been more proactive in ensuring the resolution was handled as promised. While we do have existing procedures in place to alert us to delayed deliveries, there are occasions, such as yours, where we are not notified until customers bring it to our attention. Please rest assured that I have now implemented a new escalation process to address similar situations moving forward. Our resolution process will now be more proactive, with Raja taking the lead, rather than reacting to the information available, as you experienced in this instance. Regarding your refund, we did not receive your initial request or follow-up emails until Monday, as our office was closed over the weekend. Upon receipt of your request on Monday, we promptly initiated the refund process. However, our Accounts department handles requests in the order they are received, resulting in the delay you experienced. Once again, I apologise for not meeting your expectations on this occasion, and I appreciate your understanding as we work to improve our processes. Kind regards, Chantel S. Customer Services Team Leader
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Prompt delivery. Good value product.
Review of , following an experience of by FIKRI C.
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Good first time experience / will use again
Review of , following an experience of by GARY S.
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Always lovely service and very helpful.
Review of , following an experience of by ZOLTAN M.
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very helpful and prompt delivery
Review of , following an experience of by NIGEL B.
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Total efficiency and very fast delivery
Review of , following an experience of by SUZANNE M.
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Boxes were badly packages and some were damaged
Review of , following an experience of by SALLY M.
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Excellent service all round, easy to deal with. Thoroughly recommend
Review of , following an experience of by SARAH S.
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Smooth Process
Review of , following an experience of by IAN K. *
*Pseudonymized data at the request of the author
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Very easy to order and very good price and Quality 👍
Review of , following an experience of by MARIAN M.
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Failed to deliver on time twice. Didn’t have the stock even though the system said it did. Received eventually wrong size and wrong colour packaging but did offer me 10% off my next order. Wow.
Review of , following an experience of by SPENCER P.
Answer by rajapack.co.ukFlagHello, Thank you again for your time earlier; it was a pleasure speaking with you. Your feedback and patience genuinely mean a lot to us. I sincerely apologise for the challenges you experienced with your recent order. I completely understand the inconvenience this has caused. Several factors contributed to the service not meeting the high standards we strive for, but please know we are actively addressing these issues to ensure a better experience moving forward. As we discussed, I've thoroughly reviewed your journey as part of our ongoing commitment to continuous improvement. To provide further clarity: Our website is manually updated, which can sometimes cause delays in stock availability information. We are working on automating this process and are excited about the upcoming improvements. Unfortunately, due to the automatic processing of your web order, there wasn't the additional human intervention required to update you in a timely manner. This part of the process has been reviewed, and we're confident that similar delays will be minimised. Our Purchasing team informed me that the supplier had been facing delays due to the busy period you placed your order, and the communication regarding expected delivery dates did not meet our usual standards, which contributed to the inaccurate dates provided. I am truly sorry that all the differences between the products were not discussed. I've shared your experience with my team as part of our ongoing training to prevent these types of oversights in the future. I completely understand why you left a lower star rating, and I deeply regret the frustration this has caused you. We would not usually offer 10% in these circumstances; however, we appreciated that you needed to use the boxes yet wanted to offer a goodwill gesture of support. I hope your further liaison with me has offered you further reassurance. Once again, I apologise for the inconvenience, and I appreciate your understanding as we work to make things right. Thank you for your continued support, Chantel Sargeant Customer Services Team Leader
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It was on time and as expected
Review of , following an experience of by VISHAL S.
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Great service
Review of , following an experience of by PAUL M.
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Order received very promptly and as required. There was damage to item making it part unusable - I reported this and Raja gave me part credit, so I was satisfied. I have ordered before with no problem so I shall order again.
Review of , following an experience of by SARAH P.
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Quality box’s that’s easy to fold up and for a postal box good and strong, super sonic delivery, great all round service , I will be back again soon,
Review of , following an experience of by JOHN P.
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Product not preforming as advertised
Review of , following an experience of by ELIZABETH H.
Answer by rajapack.co.ukFlagHello, Thank you for sharing your feedback with us. I am sorry for the delay in my response. I am unable to locate any other contact from you regarding your purchase and would really like to discuss your experience further. I am sorry to learn it has not met your criteria. Feel free to contact me on 08005424428 to discuss this further. Best regards, Chantel. S Customer Services Teamleader
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Easy and friendly staff and website
Review of , following an experience of by KARINA N.
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wonderful
Review of , following an experience of by MARIA L. *
*Pseudonymized data at the request of the author
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absolutely faultless service from start to finish
Review of , following an experience of by JIM H.
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Half our order was missing and noone notified us that you were out of stock
Review of , following an experience of by VICTORIA F.
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1st class transaction
Review of , following an experience of by GREG H.
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Efficient
Review of , following an experience of by JOSH D.
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Excellent service and quality product range that met my exact packaging needs.
Review of , following an experience of by MARK O.
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Fast delivery fantastic customer service
Review of , following an experience of by PAUL G.
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Our orders arrive promptly
Review of , following an experience of by PETER C.
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Fast and efficient
Review of , following an experience of by BILLIE B.
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Excellent.
Review of , following an experience of by GORDON W.
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ease of ordering
Review of , following an experience of by SHARON P.
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Use this company regularly and honestly can’t fault them. Always speedy dispatch and quick delivery with great communication throughout. Great company
Review of , following an experience of by GUY L.
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On time, Easy and value about customer.
Review of , following an experience of by ALAP C.
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Great product. As described. Quick delivery.
Review of , following an experience of by ANN F.
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Order place before 4pm deadline for next day delivery. Order not received the following day. On chasing the order it became clear that the order was delivered to the wrong address. Order then re-sent. We received the order one week after placing it. Poor service all round.
Review of , following an experience of by MICAH M.
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Usual rapid service
Review of , following an experience of by STUART J.
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Good quality fair price fast delivery
Review of , following an experience of by MILAD K.
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delivery of the goods could do with a lot of improvements.
Review of , following an experience of by LORIS M.
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good
Review of , following an experience of by DAVID P.
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Prompt response and delivery,
Review of , following an experience of by GEORGINA P.
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First class service...Impeccable from pre order to delivery !
Review of , following an experience of by ORAN A.
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Friendly & helpful service with an option to collect.
Review of , following an experience of by STEPHEN S.
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Excellent
Review of , following an experience of by SATISH S.
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Great service, simple to order & arrived next day.
Review of , following an experience of by MATTHEW R.
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Right product - good service.
Review of , following an experience of by MICHAEL H.
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Very good range of products, friendly phone staff when placing orders and items arrive promptly Good bulk buy offers
Review of , following an experience of by DEBBIE S.
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Great crate ! arrived promptly
Review of , following an experience of by FIDELMA M.
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Excellent product and very quick delivery
Review of , following an experience of by ROSE H.
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while ordering the sealer online Raja offered a 5% discount which never happened very disappointed
Review of , following an experience of by MALCOLM S.
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Zzz
Review of , following an experience of by MITESH P.
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I purchased some mug crash boxes, they were easily found and ordered from the website, pricing was great and better than other places I had searched. I was kept informed on the progress of my order and it was delivered in good time and well packaged (of course!). I will require further packaging for my fledgling craft business and will definitely be back to Raja.
Review of , following an experience of by DONNA B.
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great service
Review of , following an experience of by DHRUTI S.
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Always quick delivery
Review of , following an experience of by KELVIN M.
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FAST EFFICIENT DELIVERY
Review of , following an experience of by TRISH M.
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Rohit very helpful when ordering.
Review of , following an experience of by CHRIS L.
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Great product and fast shipping
Review of , following an experience of by BARBARA B.
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good pepople good rate fastes delevry world excelent is underrated they are starrrrrrrrrs
Review of , following an experience of by HASSAN B.
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All ways prompt delivery. Either following day or the day after. Sale staff are excellent
Review of , following an experience of by IAN M.
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Allgood, got what we wanted, when we wanted it. Thanks.
Review of , following an experience of by SHAUN H.
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There's fast, and there's super fast, and then there's RAJA. Beyond impressed.
Review of , following an experience of by PAUL C.
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Easy to deal with, explains offers that are available, fast delivery & quality products. Like that they are working on recyclable versions too!
Review of , following an experience of by LINSEY M.
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always delivers on time.
Review of , following an experience of by TINA C.
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Fast delivery and good quality product. Everyone should be using this paper packing tape rather than the plastic!
Review of , following an experience of by ANDREW C.
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i love the products & customer services at Rajapack, you just need to change your courier DX are rubbish
Review of , following an experience of by MICK C.
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Amedeo is brilliant at getting us what we want
Review of , following an experience of by LISA S.
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ridiculous to send out my order without it being boxed up. twice it was scattered around the back of the delivery van. very disappointing service.
Review of , following an experience of by M G.
Answer by rajapack.co.ukFlagThank you for taking the time to contact us regarding your recent delivery. I am sorry to learn of the condition you received your order. This is not the level of service we expect our customers to receive. Before dispatch from our warehouse, our freighted orders are palletised and wrapped. By sharing the details of your recent order, you have brought to our attention that the delivery of your orders differed from our service agreement with our delivery partners. I have escalated this to our Account manager at delivery partners, who will discuss it further with the delivery depot management and the relevant courier. We meet regularly to discuss any service issues to minimise recurrence. Again, thank you for bringing this to our attention, and I am sorry for the inconvenience this has caused. If you would like to discuss this or any other matter further; please contact me. Kind regards, Chantel. S Customer Services Team Leader
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Easy telephone ordering.
Review of , following an experience of by JOHN G.
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good
Review of , following an experience of by JIM H.
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Exactly the boxes I wanted. Arrived quickly, well packaged so no damage.
Review of , following an experience of by JO P.
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I am very happy with the service I receive from Raja. I would definitely recommend Raja to others. Thank you!
Review of , following an experience of by HAZEL R.
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Great range, prices and delivery
Review of , following an experience of by MICHAEL J.
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Good Quality Products, with very good delivery times
Review of , following an experience of by CHRISTOPHER T.
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excellent customer service and speedy delivery!
Review of , following an experience of by JULIA E. *
*Pseudonymized data at the request of the author
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Generally a fast delivery
Review of , following an experience of by JILL J.
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Excellent costumer service and fast delivery!
Review of , following an experience of by MAIRA G.
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A great place to buy supplies for your small business. They offer low-quantity options, which is perfect for smaller orders.
Review of , following an experience of by RUWAN W.
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This is not our first order??? We have been using you for years??
Review of , following an experience of by SHANNON H. *
*Pseudonymized data at the request of the author
Answer by rajapack.co.ukFlagHello Thank you for taking my call. It was a pleasure speaking with you. I appreciate you addressing the teething problems, and I understand that such issues can happen when familiarising with a new platform. As agreed, I sent an email to assist you in updating your rating, but unfortunately, it has not come through yet. Please let me know if there is anything else I can do to assist you and feel free to contact me at 08005424428. Chantel. S Customer Services Team leader
Reviews displayed in chronological order