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Review Summary
Sanareva is praised for its wide range of products, quick and reliable service, and easy purchasing process, making it a go-to option for many customers in the UK.
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A. A.
20 Apr 2022
Verified reviewQuick and easy to order and quick delivery.
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A. A.
20 Apr 2022
Verified reviewGood genuine product. Sometimes delivery can be slow coming a circuitous route from Spain but tracked so pretty sure of getting it.
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A. A.
20 Apr 2022
Verified reviewAll good
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A. A.
20 Apr 2022
Verified reviewreceived my product , as ordered, on time
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A. A.
20 Apr 2022
Verified reviewmy order arrived in good time considering it had to come from Spain via Holland
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A. A.
20 Apr 2022
Verified reviewArrived very late but received and happy with the products
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A. A.
20 Apr 2022
Verified reviewHappy with products - delivery a little slower than I would have liked- but the items were welll packaged and arrived in good condition.
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A. A.
20 Apr 2022
Verified reviewLove your organic herbal products....not easy to obtain in the UK
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A. A.
20 Apr 2022
Verified reviewExcellent customer service, fast delivery to uk
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A. A.
20 Apr 2022
Verified reviewPerfect
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A. A.
20 Apr 2022
Verified reviewfine
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A. A.
20 Apr 2022
Verified reviewNot well packed for glass jars.
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A. A.
20 Apr 2022
Verified reviewWell packaged and good info tracking parcel
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A. A.
20 Apr 2022
Verified review1 month later and I still didn’t receive my order. No idea where it is, customer service not answering the phone. I am very disappointed in this company, pain 20£ for nothing.
Reply from sanareva.co.uk
Dear Ella, We can entirely understand your disappointment. However, the investigation is still in progress. It's also mentionned in our General Terms & Conditions that : ""The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected. If the legal deadline of 30 days is exceeded, the Customer has the right and possibility of cancelling the order and requesting a refund, if, after sending a formal notice by registered mail or by email to SANAREVA's Customer Service department asking them to make the delivery within a reasonable extension of time, SANAREVA has failed to do so within this new deadline. Refunds will be made at the Customer's discretion, in the form of a credit on the Customer's Sanareva Savings or a refund, and will be made within 14 days of the Customer's request for a refund at the latest."" If we don't hear back from the courier on April 23rd, we will proceed to a full refund. We deeply apologize for the inconvenience caused, Thank you for your patience and your understanding, Best regards, Sanareva
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A. A.
20 Apr 2022
Verified reviewI have been charged for items out of stock, then I have not been refunded but the money that the seller owns me have been put in its savings account. When I insisted I would like a refund to the card I paid with they said it will be done in 48 hours and it has been 10 days with no sign of any refund of my account! Horrible to mislead your customers in such way! Will not shop here anymore.
Reply from sanareva.co.uk
Dear Customer, After verification, your refund was issued on April 7th. Please check your bank account for the amount of £7,22. Thank you for your understanding, KInd regards, Sanareva
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A. A.
20 Apr 2022
Verified reviewSuper service
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A. A.
20 Apr 2022
Verified reviewToo many advertising emails
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A. A.
20 Apr 2022
Verified reviewVery easy to order. Prices and promotions are really competitive. Definitely I would recommend. Some products are 50% cheaper than other websites.
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A. A.
20 Apr 2022
Verified reviewPacks always arrive damaged. Last order, creamy body wash tube crashed inside the parcel.
Reply from sanareva.co.uk
Dear customer, We are sorry to hear that your parcel/product(s) arrived damaged. Could you kindly send us some photographic evidence of the damage so that we can investigate this further. To contact us, please log on to your customer account, click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information" and type your message. You can add up to three files to your message. Our apologies for any inconvenience caused. Kind regards, The Sanareva Team
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A. A.
17 Apr 2022
Verified reviewI have contacted Sanareva several times to attempt to return the goods but have heard nothing. Service: very bad. No details as to how to return an item that is not fit for purpose. No answer to message or emails.
Reply from sanareva.co.uk
Dear Customer, We have not received any email from you. Which email address did you send it to? If you wish to return your products to us, here is the address: OP'7 Sanareva 4, impasse Bel Souleil 31850 Montrabé France Please make sure to include your order n°xxxxxxxx so that once we receive the parcel you will be contacted by someone from our logistics team to proceed with a refund of the product, The total expenses of returns, taxes and customs charges are all at the charge and responsibility of the customer. They must be paid before presenting the parcel. No parcels will be accepted outside this framework. Kind regards, The Sanareva Team
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