Go to website
Review Summary
Sanareva is praised for its wide range of products, quick and reliable service, and easy purchasing process, making it a go-to option for many customers in the UK.
-
A. A.
7 Apr 2022
Verified review🌟🌟🌟🌟
-
A. A.
7 Apr 2022
Verified reviewApalling customer service. Incomplete order received - Sanareva initially offered 50% refund of actual cost of item or return label for 'full refund'. Responded saying preferred replacement assuming this included delivery costs. They then immediately refunded actual item costs not including delivery and advised I may keep the incomplete/unwanted/useless product. I responded: I am not satisfied with your interpretation of a 'full refund' as does not include any postage refund - retaining the incomplete item is of no interest. I purchased one other item at a cost of £3.70 - an item I merely added to the order to offset your very high postage costs. Without a refund for postage this small item will cost £11.60 - outrageous that I should be penalised for what should be your problem not mine. I repeat my preferred resolution is the supply of my original order - COMPLETE - a different colour is acceptable (I will refund your item refund) If you are not prepared to do this I will post a negative review. Kindly reconsider Response: The reason why we refunded you and offered you the product free of charge is because we are, as explained unable to send a replacement order due to a manufacturing error. Please find here our terms and conditions of sales: https://www.sanareva.co.uk/page/terms-conditions Mine: 1. You still have the white and the blue version of the item listed on your website - I have advised either would be acceptable as a replacement. Are neither of these available? 2. Item offered free of charge? The item is incomplete - if you do not wish it returned it will be sent for recycling - no use at all. 3. Again, the error was in your supply and you are expecting me to pay for full postage - please resolve Still awaiting resolution As noted in correspondence - should have been their problem not mine - could and should have been resolved immediately
-
A. A.
7 Apr 2022
Verified reviewVery good product.
-
A. A.
7 Apr 2022
Verified reviewToo much packaging. Otherwise OK
-
A. A.
7 Apr 2022
Verified reviewAn excellent all round service would highly recommend Sanareva
-
A. A.
7 Apr 2022
Verified reviewNot received order yet. When raised the incident told they are following up with carrier, but no feedback yet.
-
A. A.
7 Apr 2022
Verified reviewEasy and simple. Although delivery takes a while.
-
A. A.
7 Apr 2022
Verified reviewGood product range. Reliable, efficient service.
-
A. A.
24 Mar 2022
Verified reviewI have not received my order yet, I have been waiting for a month and no one from your company has replied to my emails to give me any information about my order and why the delay in delivery.
Reply from sanareva.co.uk
Dear Customer, After verification, we have not received any emails from you. If you sent an email to info@transactions.sanareva.co.uk, we will not receive it as that's an automatic email address which we ask our customers not to respond to. To contact us, please log on to your customer account, click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information" and type your message. Regarding your order, it's available for collection in HOLBECK Delivery Office, according to the tracking. You can update your delivery options on the Royal mail website by using your tracking number #JC930921855GB. Thank you for your understanding, Best regards, Sanareva
-
A. A.
24 Mar 2022
Verified reviewVery straightforward to order, products arrived in a timely fashion
-
A. A.
24 Mar 2022
Verified reviewVery reliable company that delivered my order in good time.
-
A. A.
24 Mar 2022
Verified reviewJust the best company to deal with. Great products and very good prices. Superb service to.
-
A. A.
24 Mar 2022
Verified reviewVery professional and punctual.
-
A. A.
24 Mar 2022
Verified reviewexcellent price and service. Goods exactly as advertised
-
A. A.
24 Mar 2022
Verified reviewvery nice service
-
A. A.
24 Mar 2022
Verified reviewI bought this for my Daughtet who said is brilliant. Easy to put on covers perfectly and she could look down to Bubba to see she was ok..
-
A. A.
24 Mar 2022
Verified reviewPrompt efficient service
-
A. A.
24 Mar 2022
Verified reviewI desperately need Canine Red Cell to keep my rescue German Shepherd did in good health and I am increasingly finding it difficult to find so I was so pleased when Saraneva were able to get it for me.
-
A. A.
24 Mar 2022
Verified reviewItems received in good time. Thank you
-
A. A.
24 Mar 2022
Verified reviewI didn’t got my money! I orderd before 18 days after that I didn’t got anything no money no order nothing!
Reply from sanareva.co.uk
Dear Ammed, As mentioned in our last email on March 15th, your parcel is being returned to our warehouse as the delivery address was incomplete. We therefore issued a refund on that day. Thank you for your trust and understanding, Best regards, Sanareva
Reply from A. A.
I want ask you about my refund when will do you send it to my account , now 25 days no money ?
Show exchanges Hide exchanges
Reviews displayed in chronological order
Contact
Go to website
Certification
