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Review Summary
Sanareva is praised for its wide range of products, quick and reliable service, and easy purchasing process, making it a go-to option for many customers in the UK.
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A. A.
8 Apr 2022
Verified reviewGood
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A. A.
8 Apr 2022
Verified reviewEasy site to navigate and purchase went smoothly. Received an e-mail advising when items were dispatched however the actual courier did not communicate a delivery date and it was just luck we were home when the items were delivered. Unfortunately, the bottles of shower gels and hand washes had not been individually wrapped so a few had leaked onto all the other items and the boxes so have been left with a few half empty bottles.
Reply from sanareva.co.uk
Dear customer, Thank you for getting in touch. We are sorry to hear that your parcel/product(s) arrived damaged. Could you kindly send us some photographic evidence of the damage so that we can investigate this further. Our apologies for any inconvenience caused. Kind regards, The Sanareva Team
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A. A.
8 Apr 2022
Verified reviewExcellent purchase and good delivery service.
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A. A.
8 Apr 2022
Verified reviewThis is the first time that the product has arrived where the it was very poorly packaged. the items arrived damaged.
Reply from sanareva.co.uk
Dear customer, Thank you for getting in touch. We are sorry to hear that your parcel/product(s) arrived damaged. Could you kindly send us some photographic evidence of the damage so that we can investigate this further. To contact us, please log on to your customer account, click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information" and type your message. Our apologies for any inconvenience caused. Kind regards, The Sanareva Team
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A. A.
8 Apr 2022
Verified reviewQuality products, quality service.
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A. A.
8 Apr 2022
Verified reviewThis was deliverd very quickly with updates on my order which was great
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A. A.
7 Apr 2022
Verified reviewHi. Before I ordered I was worried because I read a lot of bad reviews about the site but I did not have a problem at all. My order was delivered on UK in approx 10 days.
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A. A.
7 Apr 2022
Verified reviewReliable delivery
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A. A.
7 Apr 2022
Verified reviewProduct arrived on time - happy with my purchase. Would strongly recommend
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A. A.
7 Apr 2022
Verified reviewExcellent service and product
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A. A.
7 Apr 2022
Verified reviewJust as described. They notified me the delivery will be delayed by a couple of days.
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A. A.
7 Apr 2022
Verified reviewSatisfied
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A. A.
7 Apr 2022
Verified reviewLovely lotion. Makes you skin very smoitg
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A. A.
7 Apr 2022
Verified reviewGood delivery. However, it would be good to think about improving packaging : big box for small items
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A. A.
7 Apr 2022
Verified reviewThe product is next level, it just took LONG for it to arrive to the UK,despite the high delivery costs.
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A. A.
7 Apr 2022
Verified reviewI refused my order because it took me 8 days to receive it. This is not a UK company and its not based in the UK but their name is using a .co.uk, I felt this is to deceive customers from England to make it seemed that it’s locally made, that is why it will take very long time to be delivered. Not only it’s from abroad, they don’t use parcel companies to deliver your order may it be small or big it will just be a royal mail delivery. My order is 7 kilos in weight and was delivered by Royal Mail, but in their payment confirmation it told me to wait for the tracking which obviously there is none. My money was already refunded because I used Paypal to pay this company.
Reply from sanareva.co.uk
Dear Joy, Our company uses .co.uk as our website is reserved only for deliveries all over the UK. We also have a website for each country : Spain, Portugal, Italy, Belgium and France. It's mentioned in our General Terms & Conditions of Sale that our warehouse is based in France. Furthermore, the tracking number was sent by email once the parcel was dispatched, this may be in your spams. Of course we could track down the parcel, however we had no control on it as the courier would not stop the transit as it was too late. We apologize for the misunderstanding, Kind regards, Sanareva
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A. A.
7 Apr 2022
Verified reviewWaiting more than 2 weeks for my parcel while you’re paying EIGHT £ for delivery and on website it says 4-6 days. Just a joke . Asking for a refund, totally being ignored by the team. Never again. Plus the fact you’re ordering medicine! Not some random things. Disappointed.
Reply from sanareva.co.uk
Dear Lulia, Indeed, your parcel was dispatched 48 hours late. However your parcel was delivered within 6 working days. We apologize for the inconvenience caused and can offer a partial refund on the delivery if you accept. We have not received any emails asking for a refund. To contact us, please log on to your customer account, click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information" and type your message. Thank you for your understanding Kind regards, Sanareva
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A. A.
7 Apr 2022
Verified reviewVery good
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A. A.
7 Apr 2022
Verified reviewAverage customer.
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A. A.
7 Apr 2022
Verified reviewLove their products
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