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Review Summary
Sanareva is praised for its wide range of products, quick and reliable service, and easy purchasing process, making it a go-to option for many customers in the UK.
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4 Dec 2021
Verified reviewThe site is very easy to use and my order was well packaged.
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4 Dec 2021
Verified reviewThe tablets instructions were not English would have been good if they could provide instructions for the country they are dispatching to but otherwise everything was very good
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4 Dec 2021
Verified reviewgood
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4 Dec 2021
Verified reviewVery expensive for what it is. - an amalgam of moulded plastic components. Ordered from the U.K. site. Item delivered had notations in French! No big deal but a bit sloppy nevertheless.
Reply from sanareva.co.uk
Dear Customer, We're sorry to hear that you're not satified with this product. If you wish to return your products to us, here is the address: OP'7 Sanareva lieu-dit Bel Souleil 31850 Montrabé France Please make sure to include your order n°200295364 so that once we receive the parcel you will be contacted by someone from our logistics team to proceed with a refund of the product, Kind regards, The Sanareva Team
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4 Dec 2021
Verified reviewVery happy with your service, and thankyou
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4 Dec 2021
Verified reviewThey have an excellent range of products. Ordering was very easy. There is a problem with registering an account and having your postcode recognised in the UK. It took me 3 goes. Otherwise, everything was perfect. It's great value for money and the products were delivered in a timely fashion. Overall, I'm very happy and would recommend Sanareva.
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4 Dec 2021
Verified reviewBest results ever well pleased and happy to recommend. We have had great success with this , just cannot fault it.
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4 Dec 2021
Verified reviewGreat price and fairly efficient delivery.
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4 Dec 2021
Verified reviewGreat product Choice And prices
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4 Dec 2021
Verified reviewGood products from Europe, takes a few days longer but generally good quality.
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4 Dec 2021
Verified reviewIt took a few extra days to arrive but my order arrived
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4 Dec 2021
Verified reviewDelivered promptly
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4 Dec 2021
Verified reviewgreat price delivery too long as I needed the toothbrush earlier.Would use for other items.
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4 Dec 2021
Verified reviewThis was my first order from Sanareva I am please with the experience Great products and good prices Happy with delivery as well Thank you
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4 Dec 2021
Verified reviewEverytime I order it's a smooth order. I order,get confirmation and get the product delivered on time. What more could one want :)
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4 Dec 2021
Verified reviewWould be happy to order from here again and recommend, product arrived 5-10 days after placing order and was as expected.
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4 Dec 2021
Verified reviewAlways give good service. On this occasion, the order was delayed because of a problem with the courier. I contacted Sanareva who quickly dealt with the situation.
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4 Dec 2021
Verified reviewNavigation of the site was fine - I have used Sanareva before and found it to be OK. However, on 25th October I ordered a Sonicare toothbrush. The order was confirmed, then despatch to the courier but after that nothing happened. I contacted Sanareva on 2nd November to say I had not received the toothbrush yet and they replied to say that the parcel appeared not to have been flashed(?) by the courier so Sanareva had opened an investigation and would keep me updated as soon as they heard from the courier. I messaged Sanareva again on 16th November, having had no update from them, and they said they had not heard from the courier. They then went on to say that Sanareva shall not be held liable in the event of longer delivery times as long as the legal delivery period of 30 days is respected. If the legal deadline of 30 days is exceeded the customer has the right and possibility of cancelling the order and requesting a refund. The toothbrush had not arrived by 26th November (the 30-day legal delivery time) so I sent another message to Sanareva requesting a refund. I received a message on 29th November say that the refund had been made. I have not been impressed by the level of service from this company on this occasion, and it will make me think twice about using them again.
Reply from sanareva.co.uk
Dear Janet, We can entirely understand your disappointment. As mentionned in our General Terms & Conditions : "The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected. If the legal deadline of 30 days is exceeded, the Customer has the right and possibility of cancelling the order and requesting a refund, if, after sending a formal notice by registered mail or by email to SANAREVA's Customer Service department asking them to make the delivery within a reasonable extension of time, SANAREVA has failed to do so within this new deadline. Refunds will be made at the Customer's discretion, in the form of a credit on the Customer's Sanareva Savings or a refund, and will be made within 14 days of the Customer's request for a refund at the latest." We made the refund within the 14 days of your request after the investigation period was closed. We sincerely apologize for the delay and inconvenience, Kind regards, The Sanareva team
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4 Dec 2021
Verified reviewGood price and quick delivery! Highly recommended!
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23 Nov 2021
Verified reviewEasy to order and goods arrived very quickly
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