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Review Summary
Smashinn is praised for its excellent prices, high-quality products, and fast delivery, making it a reliable source for Padel equipment.
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A. A.
23 Mar 2024
Verified reviewI ordered a padel bag and hand spray. The package was broken and got the wrong color on the bag and the hand spray was missing/disappeared. customer service does not answer my questions.
Reply from Smashinn.com
Dear Supphachok, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we would like to investigate your case more closely and have therefore opened a complaint manually for you. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
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A. A.
5 Mar 2024
Verified reviewexcellent
Reply from Smashinn.com
Dear Stuart, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
29 Feb 2024
Verified reviewEverything perfect. Thanks
Reply from Smashinn.com
Dear Szikszser, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Feb 2024
Verified reviewFast shipping. God prices.
Reply from Smashinn.com
Dear Mads, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Feb 2024
Verified reviewExcellent service. Goods arrived on the date I was advised. Delivery driver followed instructions to deliver to side door. Ace!
Reply from Smashinn.com
Dear Patricia, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Feb 2024
Verified reviewThey charge for delivery to post the items in 48h but took 9 days! There's no way to contact them effectively and when you can, they don't answer the questions
Reply from Smashinn.com
Hello Jesus, We are sorry for your comments, we did not intend to delay your order and take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our delivery dates are estimates and not exact. https://www.mailingtechnology.com/tracking/?tn=GH447717554GB Your comments will be taken into account for continuous improvement. Regards,
Reply from A. A.
Thanks for your reply but charging for a service that you don't provide isn't quite right. I paid a delivery fee to receive it within 48h but that was delayed for more than a week, so at the very least I should get a refund for the delivery charges and you sort it out with your courier why they didn't meet your agreed services.
Reply from Smashinn.com
Dear Jesus, We are very sorry to hear that you rated our service as not meeting your expectations. Rest assured that the experience of our customers is very important to us which is why we would like to have a closer look at your issue. Please indicate the source of this information as we have no knowledge of providing a 48h delivery promise to UK with Royal Mail, please contact our customer service team by emailing to support@tradeinn.com. We do have taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
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A. A.
27 Feb 2024
Verified reviewOrder arrived
Reply from Smashinn.com
Dear DAVID, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Feb 2024
Verified reviewReply from Smashinn.com
Dear Bryn, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
24 Feb 2024
Verified reviewNo answers back. Only chat bots. Last time i order on this site.
Reply from Smashinn.com
Hello Kay, We truly regret the inconvenience caused. In case you have received an erroneous, incomplete or a defective product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) Please sign in to your account by using your email address and password and select My orders. Then, click on the order, select the reason that best suits the situation and follow the instructions. If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
Reply from A. A.
I already did this 2 times
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A. A.
9 Feb 2024
Verified reviewGood service
Reply from Smashinn.com
Dear Jan Willem, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Feb 2024
Verified reviewDElivery took longer than expected 9 days
Reply from Smashinn.com
Dear Michael, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Feb 2024
Verified reviewPrompt, effecient, comms good.
Reply from Smashinn.com
Dear Joanna, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Feb 2024
Verified reviewI'm in the UK and gave had 3 orders with SmashInn recently. Overall an excellent service. Great range of products at a great price. Delivery is punctual and always well communicated. Can't fault it and will definitely be back
Reply from Smashinn.com
Dear lucy peacock, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
31 Jan 2024
Verified reviewReceived order in a timely manner with regular updates, thank you
Reply from Smashinn.com
Dear Tom, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
24 Jan 2024
Verified reviewService is OK and you get what you've ordered in a good status
Reply from Smashinn.com
Dear Ed, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
24 Jan 2024
Verified reviewAll excellent and delivery prompt
Reply from Smashinn.com
Dear Sharon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Jan 2024
Verified reviewExcellent service
Reply from Smashinn.com
Dear John, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jan 2024
Verified reviewGreat, only 1day longer delivery as mentioned.
Reply from Smashinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jan 2024
Verified reviewCorrecte snelle levering van de bestelde producten. Goede kwaliteit tegen een redelijke prijs.
Reply from Smashinn.com
Dear Henk, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jan 2024
Verified reviewGood service - came as described, would use again
Reply from Smashinn.com
Dear Greg, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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