Customer reviews for theilexwood.com

Customer reviews

• 5 / 5 1

  

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  Lovely products and great to know they are natural.

  Review of 17/06/2023, following an experience of 16/05/2023 by SHIRLEY O.

• 5 / 5 1

  

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  Loving these products. Natural skincare which smells great, in beautiful packaging - and they actually work!!!

  Review of 17/06/2023, following an experience of 03/04/2023 by TRACEY W.

• 5 / 5 1

  

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  Good

  Review of 17/06/2023, following an experience of 24/04/2023 by JAMIE W.

• 5 / 5 1

  

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  Great small business.

  Review of 17/06/2023, following an experience of 28/04/2023 by ROBIN P.

• 5 / 5 1

  

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  A fab little company making natural gorgeous products, there is something for everyone. Holly is always on hand if you have any questions.

  Review of 17/06/2023, following an experience of 11/04/2023 by KAREN D.

• 5 / 5 1

  

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  The product arrived quickly....

  Review of 17/06/2023, following an experience of 21/04/2023 by CLAUDINE C.

• 5 / 5 1

  

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  I’ve used the Ilex Wood for some time now and love that their products are all natural, affordable and sustainably packaged. Their rose/bergamot and frankincense face creams, are lovely and I find their deodorant v effective.

  Review of 17/06/2023, following an experience of 04/04/2023 by JO K.

• 5 / 5 1

  

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  Easy to use website, prompt delivery

  Review of 17/06/2023, following an experience of 16/05/2023 by GARETH D.

• 5 / 5 1

  

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  Really good quality mans deodorant ! I recommend it to everyone !

  Review of 17/06/2023, following an experience of 17/05/2023 by KRISTIJAN C.

• 5 / 5 1

  

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  I can’t believe how wonderful and great this balm was. My daughter has been suffering with bad sores and blister like on her lip corners due to low iron and eczema, within few days of using this balm it’s totally cleared up. The sores have totally healed and rash is all gone. So so amazed. So glad I found this.

  Review of 17/06/2023, following an experience of 22/05/2023 by LAILAN N.

• 5 / 5 1

  

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  Great customer service from Holly the seller

  Review of 17/06/2023, following an experience of 24/05/2023 by HANNAH R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Always excellent service and products

  Review of 05/06/2023, following an experience of 21/03/2023 by SAMANTHA R.

• 5 / 5 1

  

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  Great customer service, great product and great packaging.

  Review of 15/05/2023, following an experience of 08/03/2023 by JOANNA R.

• 5 / 5 1

  

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  Excellent web site - Holly is very responsive and helpful to customer enquiries

  Review of 15/05/2023, following an experience of 01/03/2023 by WILL W.

• 5 / 5 1

  

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  Professionell and nice contact with fast delivery.

  Review of 15/05/2023, following an experience of 24/02/2023 by MATTHEW W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent product and service!

  Review of 15/05/2023, following an experience of 03/02/2023 by EMMANUELLE S.

• 5 / 5 1

  

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  Easy to access the site. Product natural and very good. Will order again and thank you for the lip balm

  Review of 15/05/2023, following an experience of 08/03/2023 by DIANE M.

• 5 / 5 1

  

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  Really great products fast free delivery

  Review of 15/05/2023, following an experience of 27/02/2023 by JAMES T.

• 2 / 5 1

  

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  Items stale.

  Review of 15/05/2023, following an experience of 21/02/2023 by JEREMY L.

• 5 / 5 1

  

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  Arrived quickly. Well packaged.

  Review of 15/05/2023, following an experience of 06/03/2023 by CLAUDINE P.

• 5 / 5 1

  

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  Excellent service!

  Review of 15/05/2023, following an experience of 25/03/2023 by JACKIE W.

• 4 / 5 1

  

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  Lovely products, would recommend..

  Review of 08/05/2023, following an experience of 30/03/2023 by PAUL M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Awesome

  Review of 08/05/2023, following an experience of 06/03/2023 by CLAUDIA S.

• 5 / 5 1

  

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  Very easy to deal with, packages always arrive promptly.

  Review of 08/05/2023, following an experience of 23/03/2023 by TRACY L.

• 5 / 5 1

  

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  The Ilex Wood offer an easy to navigate website, speedy delivery of any product ordered and a subscription service which is extremely useful. I cannot fault the customer service offered by this company.

  Review of 08/05/2023, following an experience of 04/02/2023 by MOIRA K.

• 5 / 5 1

  

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  A great site. Swift, easy delivery.

  Review of 08/05/2023, following an experience of 03/02/2023 by JULIE B.

• 5 / 5 1

  

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  Nice products, friendly service. Boo Boo works brilliantly on Mosquito bites 👍

  Review of 08/05/2023, following an experience of 17/02/2023 by SOFIA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service, received order quickly and very pleased with the product. Would buy again

  Review of 08/05/2023, following an experience of 11/02/2023 by STACEY R.

• 5 / 5 1

  

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  Everything was fantastic.

  Review of 08/05/2023, following an experience of 10/03/2023 by KAREN A.

• 5 / 5 1

  

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  Love this company and its products!

  Review of 08/05/2023, following an experience of 18/02/2023 by VICKY W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Satisfied

  Review of 08/05/2023, following an experience of 05/03/2023 by HELENA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very nice product my eyes don't look as tired as they use to. Dark circles are not as dark. I even took it on holiday.

  Review of 08/05/2023, following an experience of 30/03/2023 by CLIFFORD F.

• 5 / 5 1

  

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  Best lip balm I have ever used very pleased would recommend

  Review of 08/05/2023, following an experience of 14/03/2023 by KATHERINE G.

• 5 / 5 1

  

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  Wonderful products. The serum was of a particularly high standard, as good as the high end ones costing three times as much. The moisturiser was hydrating and given how little you need, the jar is going to last a long time.

  Review of 08/05/2023, following an experience of 29/03/2023 by CAROLINE R.

• 5 / 5 1

  

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  New website and points system is great. Products are fab and the customer service is great, Holly is lovely.

  Review of 08/05/2023, following an experience of 27/03/2023 by AYSIAN P.

• 5 / 5 1

  

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  Order arrived swiftly.

  Review of 08/05/2023, following an experience of 06/02/2023 by CAROL D.

• 4 / 5 1

  

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  Website was easy to navigate with good range of products. My order was dispatched quickly.

  Review of 08/05/2023, following an experience of 02/03/2023 by ROB A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  No issues. Fast delivery!

  Review of 08/05/2023, following an experience of 01/03/2023 by CHARLOTTE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It was all very easy

  Review of 08/05/2023, following an experience of 20/03/2023 by JUDITH M.

• 2 / 5 1

  

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  I asked a simple question and the response was quite off putting

  Review of 08/05/2023, following an experience of 25/02/2023 by VIMBAI M.

• 5 / 5 1

  

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  Great company, regularly order from them, products are wonderful and affordable, delivery is quick, Thank you

  Review of 08/05/2023, following an experience of 27/02/2023 by SARAH P.

• 5 / 5 1

  

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  Fabulous service,lovely product, speedy delivery, lovely communication from Holly and an incentive for my next purchase

  Review of 08/05/2023, following an experience of 12/03/2023 by ANONYMOUS P.

• 5 / 5 1

  

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  Brilliant product

  Review of 08/05/2023, following an experience of 06/03/2023 by CANDICE K.

• 5 / 5 1

  

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  Fast and friendly team to deal with. Holly is so knowledgeable.

  Review of 08/05/2023, following an experience of 12/02/2023 by ANDY W.

• 5 / 5 1

  

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  Efficient and prompt delivery

  Review of 08/05/2023, following an experience of 29/03/2023 by BARBARA S.

• 5 / 5 1

  

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  Fast and friendly team to deal with. Holly is so knowledgeable.

  Review of 08/05/2023, following an experience of 03/02/2023 by ANDY W.

• 5 / 5 1

  

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  Web site easy to use always friendly service and product excellent doing my mature skin a great favor got used to different texture and love the aroma

  Review of 08/05/2023, following an experience of 28/02/2023 by CELIA A.

• 5 / 5 1

  

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  Fast and friendly team to deal with. Holly is so knowledgeable.

  Review of 08/05/2023, following an experience of 10/03/2023 by ANDY W.

• 5 / 5 1

  

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  Fast and friendly team to deal with. Holly is so knowledgeable.

  Review of 08/05/2023, following an experience of 28/02/2023 by ANDY W.

• 5 / 5 1

  

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  Fantastic product and have used for over a year now. Great feel, smell and much healthier for the skin than high street deodorants

  Review of 09/03/2023, following an experience of 01/01/2023 by JAMES P.

• 5 / 5 1

  

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  Easy ordering and quick delivery

  Review of 09/03/2023, following an experience of 02/01/2023 by EMMA F.

• 5 / 5 1

  

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  Brilliant service and natural vegan products - always willing to help

  Review of 09/03/2023, following an experience of 02/01/2023 by JANET D.

• 5 / 5 1

  

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  Ive been buying the all natural lip balm from Amazon fir ages but now go direct to their website. It doesn't have any hidden rubbish, plastic free and moisturizing. As a lip balm addict Ive tried a few and Ive been using this one quite some time.

  Review of 09/03/2023, following an experience of 09/01/2023 by CERI D.

• 5 / 5 1

  

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  So sorry, ime elderly and not well. Its all great. Thank you for your lovely product

  Review of 09/03/2023, following an experience of 17/01/2023 by EVE P.

• 5 / 5 1

  

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  Great products. All came beautifully packaged.

  Review of 09/03/2023, following an experience of 17/01/2023 by DIANA T.

• 5 / 5 1

  

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  Lovely products at a great price, service is excellent as always. Won’t buy my lip balm from anywhere else. Only one that keeps cold sores away, I even give them out as presents as everyone loves it.

  Review of 09/03/2023, following an experience of 07/01/2023 by KIMBERLEY W.

• 4 / 5 1

  

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  Nice product, delivered promptly.

  Review of 09/03/2023, following an experience of 29/01/2023 by ROB L.

• 4 / 5 1

  

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  Timely delivery and very friendly customer service.

  Review of 09/03/2023, following an experience of 07/01/2023 by KYLIE B.

• 5 / 5 1

  

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  Second to none service and product

  Review of 09/03/2023, following an experience of 23/01/2023 by SULIMAN S.

• 5 / 5 1

  

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  A great company, very friendly, excellent products and really care about their customers

  Review of 09/03/2023, following an experience of 29/01/2023 by SARA B.

• 5 / 5 1

  

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  Good customer service and my orders always arrive without delay.

  Review of 09/03/2023, following an experience of 17/01/2023 by HELEN P.

• 5 / 5 1

  

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  I love all the products from Ilex Wood especially the Rose & Frankincense Face Cream & Serum. Feels good on te skin. Good price, natural products, UK based, good customer service recyclable packaging, UK based , small business in rhe UK. Products feel great on the skin. Highly recommended

  Review of 09/03/2023, following an experience of 11/01/2023 by WILLOW H.

• 5 / 5 1

  

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  Good products, website is easy to use, questions were answered quickly. Parcel received quickly.

  Review of 09/03/2023, following an experience of 16/01/2023 by CHERYL-ANN W.

• 5 / 5 1

  

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  I’ve been buying the Lemon Balm and Peppermint lip balm from Ilex Wood for ages now. It’s a lovely texture, smells divine and actually seems to protect against cold sores in the winter - highly recommend

  Review of 22/02/2023, following an experience of 24/01/2023 by JANE H.

• 5 / 5 1

  

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  I bought

  Review of 22/02/2023, following an experience of 08/01/2023 by ANGELA O.

• 5 / 5 1

  

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  Fantastic natural products, they always smell amazing, come in great packaging, and do the job described. I love buying from small businesses and highly recommend the skin care from Ilex Wood

  Review of 22/02/2023, following an experience of 05/01/2023 by ROSARI J.

• 5 / 5 1

  

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  Great little company making and selling super natural products. You can even set up a monthly subscription....easy peasy lemon squeezy.

  Review of 22/02/2023, following an experience of 23/01/2023 by KAREN D.

• 5 / 5 1

  

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  Stops cold sores, will never not have at least two of these pots on the go. Struggle with huge scabby cold sores but not any more when I feel one coming on I just constantly apply this and it disappears

  Review of 22/02/2023, following an experience of 20/01/2023 by KERRY E.

• 5 / 5 1

  

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  I was first given some Ilex Wood as a present and once I started using it I simply had to have more as I use it on my face 2 or 3 times a day. I found it so easy to order on line and the delivery by Royal Mail was very quick plus I had emails from Ilex letting me know that my order had been dispatched on its way. I shall soon be ordering some more!

  Review of 22/02/2023, following an experience of 25/01/2023 by JEREMY G.

• 5 / 5 1

  

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  Seamless shopping experience, excellent quality, great communication & quickly shipped.

  Review of 22/02/2023, following an experience of 19/01/2023 by HOLLY D.

• 5 / 5 1

  

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  Good website to use, great products, very good customer service, quick delivery. Would not hesitate to use Ilex Wood again.

  Review of 22/02/2023, following an experience of 21/01/2023 by JULIE A.

• 5 / 5 1

  

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  I have been very happy with everything I ordered. I’ll definitely order again.

  Review of 22/02/2023, following an experience of 26/01/2023 by LYNN D.

• 5 / 5 1

  

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  I love the products and the fact that they have no additives. I am a repeat customer and ordered some as birthday presents too.

  Review of 22/02/2023, following an experience of 07/01/2023 by ANNA A.

• 5 / 5 1

  

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  The products that I have tried from this company have been excellent and I’ve always had great customer service too. Their prices are also very competitive for a company providing all natural products.

  Review of 22/02/2023, following an experience of 31/12/2022 by AMBER D.

• 5 / 5 1

  

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  Quality product have been using for a long period of time

  Review of 22/02/2023, following an experience of 25/01/2023 by BRIAN G.

• 5 / 5 1

  

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  Great product

  Review of 22/02/2023, following an experience of 04/01/2023 by LISA H.

• 5 / 5 1

  

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  Amazing company. The lip balm is the best for sore lips!!

  Review of 22/02/2023, following an experience of 31/12/2022 by CHARLOTTE B.

• 5 / 5 1

  

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  Brilliant company with excellent products.

  Review of 01/02/2023, following an experience of 13/12/2022 by CHARLOTTE G.

• 5 / 5 1

  

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  Easy to use website, with good details of all items.

  Review of 31/01/2023, following an experience of 30/12/2022 by SUE M.

• 5 / 5 1

  

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  Great communication

  Review of 31/01/2023, following an experience of 20/12/2022 by AIMEE Y.

• 5 / 5 1

  

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  I ordered the lip balm and found it excellent for these winter days. My lips get really dry over the winter months and this made them feel perfectly moist.

  Review of 25/01/2023, following an experience of 14/12/2022 by DONNA F.

• 5 / 5 1

  

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  Excellent products from The Ilex Wood.

  Review of 25/01/2023, following an experience of 20/12/2022 by MARIA S.

• 5 / 5 1

  

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  Excellent choice of natural and vegan products, seller posted my order immediately, my daughter in law was delighted with her gift.

  Review of 24/01/2023, following an experience of 03/12/2022 by JULIET C.

• 5 / 5 1

  

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  Customer service is excellent. Holly is always available to answer queries and provide advice!

  Review of 24/01/2023, following an experience of 11/12/2022 by STEVE M.

• 5 / 5 1

  

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  Excellent service and fast delivery

  Review of 24/01/2023, following an experience of 04/12/2022 by MARK A.

• 5 / 5 1

  

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  I've finally found what my skin needed

  Review of 24/01/2023, following an experience of 14/12/2022 by MARITA C.

• 5 / 5 1

  

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  I discovered The Ilex Wood products on Amazon about a year or so ago. I’ve bought the rose face cream 3 times and I still love it as much as ever. I find a pot lasts between 4-6 months, I use a small dab day and night after cleansing - I oil cleanse at night and just use warm water in the morning. My skin is always clear and fresh looking after using it. I have also bought the lemon balm and peppermint lip balm and Boo Boo salve. Both great products and smell lovely. Finally, I have just introduced my husband to the frankincense and bergamot range (Christmas gift) and he is really noticing an improvement with his skin too. Great stuff! No nasties, smells wonderful and really works!

  Review of 24/01/2023, following an experience of 05/12/2022 by EDWARD P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  All good, ordering, delivery and value for money

  Review of 24/01/2023, following an experience of 09/12/2022 by SUSAN T.

• 5 / 5 1

  

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  Always nicely packed and lasts well

  Review of 24/01/2023, following an experience of 03/12/2022 by JUDI R.

• 5 / 5 1

  

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  Beautiful products, very fast delivery too. I’ve used a couple of times, first for the Boo Boo cream which had all the the ingredients I wanted after researching what would work for my family. It’s brilliant, works for kids and grown ups! Have since ordered several other products, some for me and some for gifts. Will keep coming back!

  Review of 24/01/2023, following an experience of 30/12/2022 by BETH W.

• 5 / 5 1

  

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  I bought this lipbalm on line because I frequently suffer cold sores on my lips. I found the on line service very efficient and I use the balm daily to protect my lips. I honestly have not had a cold sore since I started using it many months ago.

  Review of 24/01/2023, following an experience of 11/12/2022 by JO H.

• 5 / 5 1

  

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  This is the second pot of cream I’ve purchased. Amazing , skin feels alive and revived even in cold weather, cream protects my skin from dryness. Well worth the expense as it lasts such a long time

  Review of 24/01/2023, following an experience of 28/12/2022 by JANIE H.

• 5 / 5 1

  

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  Everything was delivered quickly and in great condition.

  Review of 24/01/2023, following an experience of 06/12/2022 by AMBER D.

• 1 / 5 1

  

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  Be careful - fraudulent web shop !! I never received the goods I ordered - I am still fighting to get my money back. It looks to me like "The Ilex Wood" is a fraudulent web shop.

  Review of 20/01/2023, following an experience of 27/11/2022 by TOBIAS K.

  Answer by theilexwood.com

  

  Flag

  PayPal investigating what appears to be a drop shipper and source of funds.

  Answer by Tobias K

  

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  drop shipper ?? How can this be, if the address of the orderer is identical to the delivery address? The Ilex Wood simply misspelled the address and the shipment was returned to the sender. This is clearly evident from the shipment tracking. So the goods are back with the sender and I still don't have my money back. - That's what I call FRAUD

  Answer by theilexwood.com

  

  Flag

  Please refer back to PayPal, who you and we have asked to investigate. Many thanks.

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• 5 / 5 1

  

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  Great company with the kind of attitude to life and the planet that I value. The website is easy to navigate, information is clear, simple, and comprehensive.

  Review of 20/01/2023, following an experience of 05/11/2022 by MOIRA T.

• 5 / 5 1

  

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  Excellent even with the postal strikes I was kept up to date with delivery. Always responded to questions promptly answering all queries.

  Review of 28/12/2022, following an experience of 24/11/2022 by DARREN C.

• 5 / 5 1

  

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  Excellent products, with perfect consistency which feels good, protects and moisturises. Love that is totally natural, plastic free and from a small independent business. Excellent speedy service as well. What more can you ask for!

  Review of 28/12/2022, following an experience of 29/11/2022 by LORRAINE C.

• 5 / 5 1

  

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  Easy to use site and fast delivery

  Review of 28/12/2022, following an experience of 31/10/2022 by ANDY W.

• 5 / 5 1

  

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  Prompt communication and despatch

  Review of 28/12/2022, following an experience of 24/11/2022 by SUE K.

• 5 / 5 1

  

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  The site is so easy to navigate and looks wonderful. Great information on the products too

  Review of 12/12/2022, following an experience of 09/11/2022 by VIRGINIA A.

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