Customer reviews for tikamoon.co.uk

Customer reviews

• 3 / 5 1

  

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  Okay

  Review of 03/01/2024, following an experience of 27/11/2023 by SASHA S. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The depth of the tv stand was not accurate as a result I had problem fitting equipment in the compartment.

  Review of 03/01/2024, following an experience of 29/11/2023 by BETHANY P. *

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• 5 / 5 1

  

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  Customer service is always friendly and responsive.

  Review of 03/01/2024, following an experience of 04/12/2023 by KEVIN P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I handle product everyday owning a company that produces consumer products out of Asia. Unfortunately in UK consumers have succumbed to accepting cheap product, fake wood. Tikamoon has outstanding product with the consumer in mind...typically solid wood, modern design with little assembly. What a simple concept? Not to most suppliers. Thanks guys for making our home look outstanding..we have about 59 Tikamoon products in our house? Only Tikamoon could confirm this..we have lost count Happy Holidays to a company who/which actually cares. :)

  Review of 03/01/2024, following an experience of 27/11/2023 by NEIL S.

• 5 / 5 1

  

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  Easy to use.

  Review of 03/01/2024, following an experience of 26/11/2023 by ALETIA D.

• 5 / 5 1

  

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  It was okay

  Review of 03/01/2024, following an experience of 26/11/2023 by HUSSAIN K.

• 4 / 5 1

  

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  We found this retailer through Instagram and were a bit worried about using them, however, we thought the products offered to be exactly what we wanted so we took the risk. I am happy to report that we got the mirrors and they are exactly what we expected. They look gorgeous in our entrance hall. Quality seems to be really good but only time will tell. Highly recommended. My only feedback would be, better instant communication during the delivery process. We got a instant email when we ordered saying the order was placed and it would be deliver in 7 days, however, during those 7 days and after we didnt hear anything in the form of a shipping notification or something so we thought we had been scammed. We called them to check and they answer quickly and got the product to us quite quickly after that. Just keep us informed during the whole process to re-assure your clients and would be a better experience

  Review of 03/01/2024, following an experience of 27/11/2023 by ALFIE S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Excellent service. The website is very insightful and easy to navigate and the customer service team are helpful and professional.

  Review of 03/01/2024, following an experience of 29/11/2023 by RACHEL W.

• 5 / 5 1

  

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  I bought a present for my son. The process was straightforward and the gift was delivered to him exactly when scheduled.

  Review of 03/01/2024, following an experience of 30/11/2023 by GARY C.

• 5 / 5 1

  

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  Great service, great product and very happy with the quality. Would definitely recommend

  Review of 03/01/2024, following an experience of 04/12/2023 by NEGHAT L.

• 4 / 5 1

  

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  Furnitures are of very good quality. Took a few days to dispatch, could be quicker. 5 stars if dispatch was next day.

  Review of 30/12/2023, following an experience of 28/11/2023 by CK H.

• 5 / 5 1

  

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  Very clear and appealing site.

  Review of 30/12/2023, following an experience of 27/11/2023 by STEPHANIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Lovely piece of furniture. Very well packaged.

  Review of 30/12/2023, following an experience of 30/11/2023 by JENNIFER P.

• 4 / 5 1

  

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  Lots of choice

  Review of 28/12/2023, following an experience of 26/11/2023 by FRANCES B.

• 5 / 5 1

  

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  Super website with excellent photos, details etc. Easy to navigate.

  Review of 28/12/2023, following an experience of 24/11/2023 by PAULINE M.

• 5 / 5 1

  

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  I have a few pieces from tikamoon and none have disappointed - including this piece. Have had my eye on it for a while and it fits perfectly, is well constructed, and seems very sturdy. Will need more time to gauge its durability. However - tikamoon’s delivery service has always been awful. They’re never on time and often rude about not showing up during the delivery window - either very early or very late.

  Review of 27/12/2023, following an experience of 28/11/2023 by ELLIE M.

• 5 / 5 1

  

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  Amazing service. Arrived on time. Delivery was smooth. It looks lovely in my kitchen

  Review of 26/12/2023, following an experience of 26/11/2023 by AMANDA B.

• 5 / 5 1

  

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  Love diving in to look at all the gorgeous furniture.

  Review of 24/12/2023, following an experience of 24/11/2023 by BEN P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast delivery. Kept up dated

  Review of 20/12/2023, following an experience of 23/11/2023 by COLIN A.

• 5 / 5 1

  

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  The way the items were packed was amazing - so no damage could occur. This is our first Tikamoon order - the quality of products is beautiful! We will be purchasing again.

  Review of 19/12/2023, following an experience of 18/11/2023 by MIKE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  TV unit is lovely and really good quality for the price! Unit was delivered as promised and carried into the house. I’ll be using Tikamoon again

  Review of 19/12/2023, following an experience of 18/11/2023 by JO D.

• 5 / 5 1

  

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  really high quality wood, and easy but minimal assembly. would buy from tikamon again!

  Review of 18/12/2023, following an experience of 14/11/2023 by EMILY B.

• 5 / 5 1

  

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  Great site and really happy with the purchase. It’s such good quality and delivery was quick.

  Review of 18/12/2023, following an experience of 20/11/2023 by NADIA H.

• 3 / 5 1

  

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  The delivery was incorrect, wrong items delivered. This was eventually resolved with a lot of contacting.

  Review of 18/12/2023, following an experience of 22/09/2023 by GLENN R.

  Answer by tikamoon.co.uk

  

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  Good afternoon, Thank you for your feedback, we are sorry to hear about your delivery experience but are pleased to hear that it could have been sorted out and that you have now received your order. Please be assured that we have made every effort to improve our service and customer satisfaction. We remain at your disposal, Julie Tikamoon.

• 5 / 5 1

  

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  Why should I leave a review when you take ages to post that review? And if that review does not give you at least five stars you would bury it under hundreds of amazing 5 stars other reviews. Either you post it or you do not. But please do not bother me and waiste my time again! Thanks

  Review of 17/12/2023, following an experience of 19/11/2023 by ENEA V.

• 5 / 5 1

  

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  Good quality furniture, delivered quickly. Good delivery company with friendly and helpful staff.

  Review of 17/12/2023, following an experience of 18/11/2023 by SUZANNE G.

• 5 / 5 1

  

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  Love their items

  Review of 17/12/2023, following an experience of 18/11/2023 by JENNIFER L.

• 5 / 5 1

  

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  Excellent

  Review of 16/12/2023, following an experience of 12/11/2023 by ELIZABETH B.

• 5 / 5 1

  

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  Great item! The shelves are very robust and they look amazing in the living room. They are very heavy so it was a bit difficult to move them around and the delivery company was angry at us because of the weight (even though they were delivered in the ground floor and we gave them multiple options to put them in through the front or back door), but I am very happy overall!

  Review of 16/12/2023, following an experience of 14/11/2023 by NOEMI G.

• 5 / 5 1

  

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  I ordered a sideboard table for my dining room. It’s beautiful, and really finishes our room off. The delivery was efficient and the 2 men were very polite. The packaging was slightly damaged but they took pictures themselves and said they’d forward the damaged packaging. The sideboard was not damaged at all as it was well protected inside. Really lovely quality piece of furniture. Would highly recommend!

  Review of 16/12/2023, following an experience of 14/11/2023 by GEMMA S.

• 5 / 5 1

  

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  Extremely easy to order and kept abreast of arrangements

  Review of 16/12/2023, following an experience of 13/11/2023 by STEPHEN H.

• 5 / 5 1

  

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  The site was very easy to use.

  Review of 16/12/2023, following an experience of 14/11/2023 by REBECCA D.

• 5 / 5 1

  

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  Happy customer

  Review of 14/12/2023, following an experience of 17/11/2023 by EE MAY L.

• 5 / 5 1

  

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  it’s always a pleasure looking for products on Tikamoon. The site is very easy to navigate

  Review of 13/12/2023, following an experience of 16/11/2023 by CAROLINE R.

• 5 / 5 1

  

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  The Tikamoon site is great to use, easy to search for things and to save your basket.

  Review of 13/12/2023, following an experience of 15/11/2023 by ALEXANDRA M.

• 5 / 5 1

  

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  Great designs

  Review of 13/12/2023, following an experience of 15/11/2023 by VERONICA M.

• 5 / 5 1

  

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  Easy to use and great selection of products.

  Review of 12/12/2023, following an experience of 14/11/2023 by ANGELA E.

• 5 / 5 1

  

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  Lovely cabinet and very friendly delivery staff.

  Review of 12/12/2023, following an experience of 12/11/2023 by CAROLINE B.

• 5 / 5 1

  

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  The console table is solid and really well made. We are happy with the purchase.

  Review of 12/12/2023, following an experience of 15/11/2023 by RORY A.

• 5 / 5 1

  

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  Website is great and customer service answered any questions super quickly

  Review of 11/12/2023, following an experience of 11/11/2023 by CHARLIE B.

• 5 / 5 1

  

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  The products are if premium build. And have transformed my home .

  Review of 11/12/2023, following an experience of 12/11/2023 by BECKY E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good site all listed out in sections, rooms individual items

  Review of 11/12/2023, following an experience of 10/11/2023 by JEANETTE T.

• 5 / 5 1

  

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  Great products, different from your every day. An efficient company which communicates well. Would recommend without hesitation.

  Review of 10/12/2023, following an experience of 10/11/2023 by SARAH P.

• 5 / 5 1

  

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  Product arrived on time and as expected. Delivery guys were helpful and took all the packing away. I had a problem with the unit I bought. Tikamoon dealt with the problem well and offered different ways of dealing with the issue.

  Review of 10/12/2023, following an experience of 10/11/2023 by SIMON P.

• 5 / 5 1

  

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  Very good beautiful make perfect

  Review of 10/12/2023, following an experience of 11/11/2023 by BRENDA M.

• 5 / 5 1

  

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  No problems with ordering and paying for my items. Was kept fully updated on delivery, was allocated a time slot and I received a call prior to delivery. My items came fully protected in a sealed cardboard box and placed exactly where I wanted.

  Review of 08/12/2023, following an experience of 16/10/2023 by PAUL J.

• 4 / 5 1

  

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  Lovely looking piece of furniture, however, drawers are very difficult to open and one droplet hande won’t tighten, so falls off if pulled. Perhaps some tweaking to the design of the drawers, so they open more easily as wood runners don’t work.

  Review of 06/12/2023, following an experience of 09/11/2023 by ANNA J.

• 5 / 5 1

  

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  I ordered 2 Easy 60 Vanity units. Very please with quality/price and delivery times (from France).

  Review of 06/12/2023, following an experience of 07/11/2023 by RICHARD A.

• 5 / 5 1

  

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  The site is beautiful and really gives a feel of the items they sell. Very warm like the wood tones.

  Review of 05/12/2023, following an experience of 07/11/2023 by SUSAN P.

• 5 / 5 1

  

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  Excellent furniture. Site easy to use. Quick delivery. Great communication with delivery company. Very happy!

  Review of 05/12/2023, following an experience of 02/11/2023 by CLAIRE H.

• 5 / 5 1

  

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  Very user friendly. Easy to navigate and to compare different products.

  Review of 05/12/2023, following an experience of 06/11/2023 by GEORGIOS V.

• 5 / 5 1

  

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  Excellent

  Review of 05/12/2023, following an experience of 06/11/2023 by SUSAN R.

• 5 / 5 1

  

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  Easy to use this site very happy with the product exactly what I was looking for

  Review of 05/12/2023, following an experience of 07/11/2023 by MARGARET S.

• 5 / 5 1

  

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  Great service.

  Review of 05/12/2023, following an experience of 08/11/2023 by STEPHEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Items were great quality and were exactly as described

  Review of 05/12/2023, following an experience of 08/11/2023 by JULIANA N.

• 5 / 5 1

  

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  I ordered a hall table that was very reasonably priced. It arrived when they said it would and is a lovely piece of furniture.

  Review of 04/12/2023, following an experience of 02/11/2023 by YVONNE H.

• 5 / 5 1

  

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  Website easy to navigate and use.

  Review of 04/12/2023, following an experience of 03/11/2023 by JULIET G.

• 4 / 5 1

  

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  Lovely sink and looks exactly like the pictures but bit hard to install.

  Review of 04/12/2023, following an experience of 04/11/2023 by SNEHA M.

• 5 / 5 1

  

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  Tikamoon's website is a user-friendly champ! Smooth navigation and a hassle-free ordering experience – simplicity with style. 👍🖱️

  Review of 04/12/2023, following an experience of 04/11/2023 by ALEX M.

• 5 / 5 1

  

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  Es say to browse and navigate.

  Review of 04/12/2023, following an experience of 04/11/2023 by GUADA P.

• 5 / 5 1

  

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  The craftsmanship is amazing. The chairs were comfortable to sit on, and they look super nice in the new home.

  Review of 03/12/2023, following an experience of 05/11/2023 by JANET M.

• 5 / 5 1

  

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  Beautiful, interesting and well made furniture. Prompt and very careful delivery. A wonderful company.

  Review of 03/12/2023, following an experience of 03/11/2023 by CHRISTINE ANN S.

• 5 / 5 1

  

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  Easy to order delivered quickly and well packaged

  Review of 03/12/2023, following an experience of 02/11/2023 by ISOBEL H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy check out process, was updated about my delivery throughout. Beautiful sink, amazing price and quality, delivery said 10 days but came sooner. Would definitely order again

  Review of 03/12/2023, following an experience of 02/11/2023 by FREYA B.

• 5 / 5 1

  

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  Such a beautiful piece of furniture! Perfect size console table to use as a dressing table in our guest bedroom. So elegant. I couldn’t ask for more.

  Review of 03/12/2023, following an experience of 31/10/2023 by JULENE E.

• 5 / 5 1

  

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  Very classy and unique pieces of furniture!

  Review of 03/12/2023, following an experience of 31/10/2023 by SRINATH S.

• 5 / 5 1

  

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  Excellent,service from start to finish .love my unit !

  Review of 02/12/2023, following an experience of 31/08/2023 by KAREN W.

• 5 / 5 1

  

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  Clear and attractive site.

  Review of 02/12/2023, following an experience of 02/11/2023 by JANETTE W.

• 5 / 5 1

  

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  Easy to use website, fast delivery.

  Review of 02/12/2023, following an experience of 02/11/2023 by ROLAND K.

• 5 / 5 1

  

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  I have a number of items of furniture from Tikamoon and they are all stunning. So well made and I think good value given the quality of their products. Highly recommended

  Review of 30/11/2023, following an experience of 31/10/2023 by KAREN E.

• 5 / 5 1

  

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  Very happy with our headboard. Beautifully made. Easy to search website, speedy delivery and carefully wrapped. Thank you.

  Review of 29/11/2023, following an experience of 29/10/2023 by ROGER M.

• 5 / 5 1

  

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  I came across Tikamoon on Facebook and loved their furniture I bought 3 pieces for my front room they are solid teak really beautiful and well made I love them and everyone who has been has commented how nice they are I love them

  Review of 29/11/2023, following an experience of 30/10/2023 by RUTH R.

• 2 / 5 1

  

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  Ordered a mirror for around £70. When it arrived it had been damaged with large chips taken out of the wood. The most they would offer in compensation was 20% an amount I consider insufficient. Delivery took a long time.

  Review of 29/11/2023, following an experience of 30/10/2023 by MARY R. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Thank you for your review We are sorry your order arrived damaged and the offers of compensation were not suitable. We always look to offer a replacement where possible or a collection for a full refund. Sadly as we are based in France it can happen that items are damaged in transit and this is also very disappointing for us. Kind Regards Your Tikamoon Team

• 2 / 5 1

  

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  After a 3 month wait we received the TV cabinet which would have been perfect except for the poor finish on the item and the unhelpful customeservice and a 4 month wait for a replacement

  Review of 29/11/2023, following an experience of 06/08/2023 by PAULINE M.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry you were not happy with the finish on the product. Please be advised that our units are handmade and finished and can sometimes come with faults. In this situation you were offered money off the item, a replacement or a return for a full refund. Although the new units are in production so the delivery time is on the long side, you are more than welcome to keep the original unit in the meantime as we would not want you to be without a TV stand. Kind Regards Your Tikamoon Team

  Answer by Pauline M

  

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  We are hopeful that the replacement item will be finished correctly and will use the existing unit until then

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• 5 / 5 1

  

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  useable

  Review of 29/11/2023, following an experience of 29/09/2023 by REECE P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Loved my tv unit .It was so well packaged it took me half an hour to unpack. Delivery guys were great phoned me to say they were 20 minutes away and 20 minutes later i had my tv unit. Very pleased with the quality. Cant fault anything

  Review of 29/11/2023, following an experience of 29/10/2023 by YVONNE S.

• 5 / 5 1

  

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  I am very happy with my chest of drawers, great quality and finish!

  Review of 29/11/2023, following an experience of 06/10/2023 by STELIOS S.

• 5 / 5 1

  

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  I had originally ordered a vanity unit that was too big for my bathroom. I was super impressed by the efficient and prompt response to return the product. It all went very smoothly and was dealt with quickly. You kept in touch with me and I received a full refund within a couple of weeks. Thankfully I was able to buy another one from you that fits the space and has transformed my bathroom. Thank you so much as I had no cause to worry and you did exactly what you said you would. I’m over the moon with it and mighty impressed with the company. Thank you again

  Review of 26/11/2023, following an experience of 25/10/2023 by HELEN B.

• 5 / 5 1

  

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  Very efficient service and nice quality goods.

  Review of 25/11/2023, following an experience of 29/10/2023 by JORDAN S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Really good site, simple to order. Item delivered on time.

  Review of 23/11/2023, following an experience of 24/10/2023 by ANTHONY B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  We ordered a unit for the TV was really surprised at the quality of the product a solid piece of furniture looks fab really pleased

  Review of 23/11/2023, following an experience of 25/10/2023 by MARIE F.

• 5 / 5 1

  

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  We were really happy with our order from tikamoon. The furniture is so strong and well made. Pure quality I know will last for years. The website is easy to use, my questions to customer service we're answered quickly, the order arrived in good time and packaged extremely well. I could tell every effort was made to make sure it arrived in perfect condition. Thank you Tikamoon!

  Review of 23/11/2023, following an experience of 25/10/2023 by JESSICA A.

• 5 / 5 1

  

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  Beautiful product

  Review of 23/11/2023, following an experience of 25/10/2023 by ANTONY U.

• 5 / 5 1

  

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  good

  Review of 23/11/2023, following an experience of 23/10/2023 by JILL B.

• 2 / 5 1

  

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  Very good website. Informative delivery schedule. Lovely items. Wash basin received damaged, cause insufficient packaging not until the third delivery was it in a acceptable condition. Customer service did their job in organising the replacement with the apologies. It was difficult getting the damaged washbasins returned due to the weight and having to drop of at set locations. Due to the unlikely event that packaging will change I will not be using this company again. It is a great pity due to the products are exceptionable.

  Review of 23/11/2023, following an experience of 24/10/2023 by VAL W.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry for the damaged items, all pictures provided by you have been forwarded to our teams for improvements on the packaging however as we are based in France the items do need to pass through multiple hands to arrive with you. This unfortunately is a risk but one that we will always address and try to help with. Kind Regards Your Tikamoon Team

• 2 / 5 1

  

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  As usual, Tikamoon products are as good as they promise to be. The reason for the two stars however is that the product was meant to weigh (as per the Company's website) less than 75kg, and therefore delivery to the first floor was included in the delivery charge. Upon arrival however the delivery people refused to carry the item to first floor due to the fact the weight exceeded the 75kg due to the packaging. After a lengthy call with the representative of Tikamoon, we decided that the delivery company would leave the item in my lounge on the ground floor and I would just get someone to help with lifting it upstairs, as I eventually did. Tikamoon refunded the delivery charge but this was nonetheless a very stressfyl experience, and something that according to the delivery people happens quite often. They on their side cannot due anything about it as thier policies prohibit them from carrying items which exceed a certain weight and Tikamoon knows about this but decides to close an eye and hope that the customer can sort this out by himself.

  Review of 23/11/2023, following an experience of 20/08/2023 by ENEA V.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry the item was unable to be carried up the stairs due to the weight of the unit. This is mentioned on our website, however we are nonetheless sorry for the inconvenience. Unfortunately we must abide by the health and safety rules of our courier partners, as it is evaluated on the day to make sure that there is sufficient room in your home to maneuver the item to avoid damaging your home, the item or the drivers themselves. In the event that they cannot carry the item up, the drivers will offer the option to accept the delivery to the ground floor or to return the item to us for a full refund, including the delivery costs. Kind Regards Your Tikamoon Team

• 5 / 5 1

  

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  EXCELLENT SERVICE, GOOD COMMUNICATIONS. NOT THE CHEAPEST BUT GREAT DESIGN AND CONSTRUCTION

  Review of 23/11/2023, following an experience of 23/10/2023 by NEIL S.

• 5 / 5 1

  

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  Excellent service, great quality product

  Review of 23/11/2023, following an experience of 06/08/2023 by TRACY B.

• 5 / 5 1

  

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  Easy website. Didn't encounter any problems. Kept up to date with delivery and times. Perfect.

  Review of 21/11/2023, following an experience of 23/10/2023 by JANET D.

• 5 / 5 1

  

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  Very pleased with my order although there was a slight hiccup with the delivery service. I love the side table and little stool, both great.

  Review of 20/11/2023, following an experience of 05/10/2023 by CHRISTINE L.

• 3 / 5 1

  

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  The site is fine but the product is not as high quality as I would expect, with wonky doors and handles.

  Review of 20/11/2023, following an experience of 30/09/2023 by KIRSTY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The TV stand I got is beautiful and super sturdy! Looks even better than the picture and the delivery process was smooth and simple since I selected the best option. 100% recommend!

  Review of 20/11/2023, following an experience of 23/10/2023 by FELIX DAVID H.

• 5 / 5 1

  

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  Product is even better than the pictures - amazing quality & stylish as hell

  Review of 20/11/2023, following an experience of 15/10/2023 by SHEILA D.

• 5 / 5 1

  

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  Great website & photos. Purchase & automated communication fantastic. Delivery arrived timely via Royal mail with a single driver, item was very well packaged, but still received a slight dint to one of the corners.

  Review of 20/11/2023, following an experience of 15/10/2023 by MAX W.

• 3 / 5 1

  

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  Took more than 3 months for order to come.

  Review of 19/11/2023, following an experience of 04/08/2023 by ADRIAN P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The coffee table was beautifully made. Looks fantastic and the service from start to finish was excellent

  Review of 19/11/2023, following an experience of 21/10/2023 by KIM K.

• 5 / 5 1

  

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  Great products. Excellent customer service

  Review of 19/11/2023, following an experience of 22/10/2023 by ANDREW W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very easy website

  Review of 19/11/2023, following an experience of 24/09/2023 by BRANDON W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  My experience with Tikamoon was excellent Nothing was to much trouble Would definitely use them again and highly recommended this company

  Review of 19/11/2023, following an experience of 20/10/2023 by SUSAN C.

• 5 / 5 1

  

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  Great site, easy to use.

  Review of 18/11/2023, following an experience of 19/10/2023 by DONNA H. *

  *Pseudonymized data at the request of the author

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