Customer reviews
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Great service on time and just what I wanted
Review of , following an experience of by CAROLE H. *
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Excellent. Great communication and very quick delivery
Review of , following an experience of by EDWARD P. *
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Very good
Review of , following an experience of by HENRY C. *
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My order arrived on time as promised. We'll packaged
Review of , following an experience of by JOEL G. *
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Incredibly fast delivery. Great discount, cheaper than anywhere i found
Review of , following an experience of by ZOE W. *
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Great service.
Review of , following an experience of by FIONA C. *
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As described and on time
Review of , following an experience of by JORDAN R. *
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Really really helpful and picked up e-mails immediately. Answered all my queries and I got my watch at a great price and it was delivered in 2 days to the UK!!
Review of , following an experience of by FREYA B. *
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Excellent service and great price. Excellent delivery
Review of , following an experience of by STACEY P. *
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Excellent service and delivery, but unfortunately the watch did not meet my expectations. Too heavy for my painful wrists; not luminous numbers and hands; did not like the winder or the settings action.
Review of , following an experience of by NICK J. *
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Great service, very happy with and eould use again.
Review of , following an experience of by STEVE R. *
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Quick delivery, very efficient service, will definitely be returning 10/10
Review of , following an experience of by BETH P. *
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Simple and fast.... Strap adjusting will be appreciated.
Review of , following an experience of by LISA R. *
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1st class service Kept up to date all the way from Ordering to delivery This is a soo poo eucalyptus birthday present for my fiancée in February- he will be made up with this 5 🌟🌟🌟🌟🌟
Review of , following an experience of by HOLLIE C. *
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Fast Delivery Item as described
Review of , following an experience of by DAMIEN W. *
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Recieved it within 24 hours
Review of , following an experience of by LEAH B. *
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Nice watch great value and delivered quickly
Review of , following an experience of by DALE W. *
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Got a watch for my partners birthday. The watch was beautiful, delivery extremely quick even though it was coming from the US. My complain would be is that the website says free delivery but the package arrived with charge from DHL saying that I need to reimburse them £44.68 for import shipment.
Review of , following an experience of by ISABEL J. *
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Came quickly, wonderful product, revolutionary (literally) idea. Very happy with it for wearing on special occasions, (when I want to impress someone ), although slightly worried that my balls might drop out. Would have preferred it to be glassed, but that of course, would defeat the objective of it being useful for blind or partially sighted people.
Review of , following an experience of by NIKKI M. *
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The watch was delivered ahead of the eta which was impressive, the watch itself is a quality piece of kit,it's stunning to look at,exceptionally well made and as good as its more expensive counterparts,I will be purchasing more spinakker watches in the future,pleased is not a strong enough word for this watch.
Review of , following an experience of by STACEY C. *
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Few more pictures of watches would help with purchase decision
Review of , following an experience of by SEAN M. *
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I recently purchased a watch from timebyme and was very pleased with the quick,efficient service. It arrived 3 days after purchasing. I would most definitely purchase another watch from this website
Review of , following an experience of by AMY P. *
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Fantastic quick service.
Review of , following an experience of by GRAHAM S. *
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Very good deal and arrived earlier than expected. Recommended
Review of , following an experience of by SOPHIA B. *
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The ordering system was very easy and the discount given was excellent.
Review of , following an experience of by TYLER E. *
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Speedy service, easy to navigate their site and they give great communication from order to delivery. I ordered my watch on the Sunday and it was with me by the following Wednesday. Thoroughly impressed by the quality of the watch too!
Review of , following an experience of by ANDY W. *
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Fast deivery with no hassle
Review of , following an experience of by FINLEY J. *
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It was my first purchase and at first there were some issues with the shipment. However Aurelien was amazing. She kept me updated and in the end the parcel arrived at the expected day. The package was perfect and I am really pleased with my purchase. I would recommend it.
Review of , following an experience of by FRED B. *
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Very Quick delivery of product
Review of , following an experience of by CHRISTIAN G. *
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Good
Review of , following an experience of by BENJAMIN D. *
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The company and staff are excellent. Prompt reply to emails. But their delivery service with DHL needs improvement. The tracking link on timebyme's site did not work. DHL said that they would send an email once parcel was received - no email and no tracking link. So no idea when parcel would arrive.
Review of , following an experience of by GEORGE R. *
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It was very easy to navigate their website e and easily found the watch I was looking for.
Review of , following an experience of by LAUREN C. *
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Watch is perfect my son was over the moon with it for Christmas delivery was very fast and efficient thanks would definitely order again thank you
Review of , following an experience of by LUCAS P. *
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Great service and delivery. Tracking so precise i was able to track the plane the watch was on. With flight radar. Watch ordered 11:30am. Arrived from South of France by 14:30 the following day. I'd certainly buy from them again.
Review of , following an experience of by ARCHIE L. *
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Super fast delivery of a brand new watch at a great price.
Review of , following an experience of by FINLEY M. *
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Item delivered at end of predicted time range but adequately packaged. Product was as described. Be sure to shop around as timebyme me do. It price natch but they do offer discount coupons to reduce their own retail prices.
Review of , following an experience of by PHILIP P. *
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Very easy site to use and delivery was exceptional. Ordered Tuesday, despatched Wednesday delivered Thursday, very impressed with this site.
Review of , following an experience of by ANTHONY F. *
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Watch arrived on time well packaged parcel had to be signed for which I was glad about ad I have so many parcels are just left on the door step, watch is exactly as described it's a very good quality watch very happy
Review of , following an experience of by GORDON P. *
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Timebuyme thank you very much for unbelievable good and fast service. Cannot be more happy or please, thank you so much and much recommended to buy from
Review of , following an experience of by LISA R. *
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The watch specification on the website was incorrect so I didn’t receive the specification watch I had ordered
Review of , following an experience of by TINA D. *
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Answer by timebyme.co.ukFlagHello Julian Rockey. I am Aurelien from TimeByMe You are totally right and the case size of the watch you bought was incorrect. I am very sorry for our mistake that I confirm it has been updated. As soon as we received your email, we did send you the DHL label asap to send us back the watch and proceed to the refund of your order Unfortunately, it was a human mistake and I am very sorry for this issue Best Regards
Answer by Tina DFlagThank you for your reply,,, I just took a look at your website,,,,, the spec for the Zurich watch is still incorrect ,, if you take a look at the Laco website you can see the correct spec,,,,, Julian
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Very pleasant and understanding regarding my watch return
Review of , following an experience of by ELIZABETH G. *
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Quick service! Watch is lovely!
Review of , following an experience of by ADAM K. *
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Excellent service - supper fast post
Review of , following an experience of by MAX M. *
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Well wrapped, safely boxed and promptly delivered. Delivery was 2 days earlier than expected and it would help, with high value items, if an accurate delivery time was given, at least one day in advance.
Review of , following an experience of by MARTIN W. *
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Easy to use site, great watch selection and wonderful service. My watch arrived 2 days early!!
Review of , following an experience of by BRANDON C. *
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I came across this site whilst looking for the best price of my chosen watch and got it £90.00 cheaper then what seemed to be the standard price on other websites! plus free delivery!. Although the order was coming from France I received it within 2 days!. Very satisfied!
Review of , following an experience of by FRANCESCA H. *
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The watch arrived so fast. It is beautiful. The customer service was excellent.
Review of , following an experience of by LEO W. *
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Exceptional communication and speedy service. Package arrived at my UK door from France within 48 hours of order confirmation. Was slightly concerned about potential problems with duty or customs but there was no such issue.
Review of , following an experience of by BETH A. *
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I originally pressed the wrong button and selected the wrong colour watch so when the watch turned up I was distraught, I emailed the girls and they were magnificent and organised the pick up on Thursday and the following Tuesday my watch arrived , brillliant
Review of , following an experience of by LINDSAY H. *
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Delighted with this watch and impressed with the speedy delivery. Would definitely buy from them again.
Review of , following an experience of by SELINA M. *
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The delivery was very prompt. I was really pleased with the level of service
Review of , following an experience of by KELLY S. *
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Quick delivery and good packaging. The item purchased is beautiful. It is a gift and the presentation box is classy and fabulous, so there is little left for me to do.
Review of , following an experience of by BENJAMIN C. *
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Excellent selection of watches and very competitive prices. Had my eye on a Spinnaker Dumas for a while, but temporarily out of stock in the style I was after. Pulled the trigger when next available and not disappointed by the experience. Easy, secure ordering with prompt delivery via DHL. Only slight let down was the Dumas packaging which I didn’t feel was consummate with the price point. Not the fault of Time By Me of course, but when the boxes are opened and the immaculate watch, protected on all sides with a plastic film, is extracted from what can be best described as a used crisp packet it’s a little deflating. Despite this minor issue I will definitely use again.
Review of , following an experience of by JOANNE P. *
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Have delt with this company before and have found them excellent to deal with. The item was well packed,and delivered promptly. The watch itself is well made and feels nice to wear
Review of , following an experience of by CHLOE S. *
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As described, very fast delivery and was kept informed all the way. Watch looks great but as it’s a Christmas present for my partner I can’t say much else..
Review of , following an experience of by ELLIOT R. *
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My order arrived really promptly well ahead of schedule. The watch was beautiful and perfect for a gift.
Review of , following an experience of by YASMINE P. *
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very quick delivery. the website said it should take 2 weeks but it actually arrived in 3 days.
Review of , following an experience of by SONIA R. *
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Very fast dispatch and delivery and goods are very well packaged.
Review of , following an experience of by DUNCAN W. *
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Good
Review of , following an experience of by NATALIE M. *
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Amazing service, my delivery was 2 days early👏👏👏
Review of , following an experience of by GAVIN E. *
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Friendly and accommodating, nothing too small to be handled. Listens to what one has to say and acts.
Review of , following an experience of by ELLIOT M. *
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Serviceand delivery good but was surprised to receive an invoive from dhl for customs clearance for almost 40% of value of goods ! Not happy !!!!!!!
Review of , following an experience of by LINDA P. *
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Answer by timebyme.co.ukFlagHello Geoff Palmer, I am Aurelien from TimeByMe - I am sorry for this issue. Please kindly note that all order are shipped with Delivered Duty Paid but for any reason, for some customers, DHL did not take it in account. No worries, Georg, as you can see on the review, we are here for our customer and we will solve this asap. We will contact you asap . Best Regards
Answer by timebyme.co.ukFlagHello Geoff, I confirm that everything has been solved. My apologies for this issue. Anything you need, feel free to contact me . Best Regards
Answer by Linda PFlagMany thanks your quick action in correcting this. I will definately use you again
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A well priced product, delivered in a timely fashion with reasonable communication.
Review of , following an experience of by ETHAN R. *
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Watch arrived with a defect. It took three emails to get someone to answer. The person I dealt with was very nice, helpful and polite, and a replacement was organised, but it took a bit of chasing up, and the replacement watch arrived from France, meaning that Customs Duty and handling fees were applied. I don't have issue with paying what's due for importing, but it seemed a bit unfair having to deal with that for a replacement of an item that should have been quality checked first time. The replacement watch I got back is beautiful, so they do have a good stock. All in all a mixed bag of an experience. Nice watches, nice staff, but it's not worth the hassle to have to chase replacements and deal with shipping.
Review of , following an experience of by BRUCE G. *
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Answer by timebyme.co.ukFlagHello Jem . I am Aurelien from TimeByMe . First of all, my sincere apologies for the issue with the watch. You are totally right and I do understand your comment. I would have felt the same way in your case. Unfortunately, the watch has been shipped and our team did not notice the default on the watch. I am very sorry for that. As you know , I am here to help and feel free to contact me if you need anything
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I have recently left a review on another site, however, this seems to have been removed which leads me to scoring TimeByMe even lower!! In short, prepare for unexpected costs when buying from here. 2 months after receiving my purchase, I receive an invoice from the delivery company requesting I pay an additional £46 for customs charges. Nowhere is this stated in the terms and conditions provided by TimeByMe. When being offered ‘free shipping’ as stated on the site, that’s exactly what I expected - you can imagine my shock at this extra cost which isn’t exactly a small sum - especially to some. As for the product itself it’s honestly a nice watch. It’s a lot bigger than what I thought it would be, which, personally, I thought gave it a tacky look - however, everyone’s tastes are different and no doubt some will absolutely love it! I’ll be sure to figure out dimensions when next buying a watch. It is only fair that I mention the great customer service - I didn’t receive an order confirmation after my purchase which is worrying considering the money spent (this really needs to be addressed) but after contacting customer service. I had a prompt response, putting me instantly at ease. All in all, if buying from the UK I’d look elsewhere - the ‘savings’ you think you’re making, well, you’re not! You will absolutely find a watch just as beautiful in the UK with actual free shipping! I’m sure you can tell I’ve had a bad taste left in my mouth from my experience and my previous review being removed hasn’t helped - I feel customers need to know what to expect! Hopefully this review remains and it helps a few people :)
Review of , following an experience of by GORDON S. *
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Answer by timebyme.co.ukFlagHello Sam Richardson, I am Aurelien from TimeByMe . To be honest, we were not aware of this issue. Based on our system, we did not receive any email from you mentioning this issue. On the other side, please kindly note, that we are not responsible for review left in others website. Indeed, we are not the owners of those websites and can not do anything. As you know, we are here for all our customer and we are please to help. However, as we were not aware of this situation, we could not do much. My advise is to contact us directly, so we can take action quickly. No worries, we will solve this asap. we will contact you directly by email. Best Regards
Answer by timebyme.co.ukFlagHello Sam, I confirm that everything has been solved. My apologies for this issue. Anything you need, feel free to contact me . Best Regards
Answer by Gordon SFlag***REVIEW UPDATE*** FIVE STAR ⭐️ ⭐️⭐️⭐️⭐️*** Since leaving my original review, I have been contacted by the team at TimeByMe who have completely solved the dilemma by refunding me the DHL costs. I must say, I’m completely impressed by the customer service at TimeByMe! If all organisations ran the way this company do - we would all have enjoyable and memorable shopping experiences. It turns out that TimeByMe were unaware of any costs issued to me, which, if I’m honest has left me quite embarrassed. I may have too eagerly assumed that I had been taken advantage of! My sincerest apologies to all at TimeByMe!! If you plan to purchase from this business, please rest assured that you will receive outstanding service by a team who make you feel like a valued customer. Understandably you may be wary of this company if you’re buying from the UK, considering TimeByMe is based in France (I was initially), however, after my experience, I would urge you to take your business here. Not only will you have a brilliant experience, but TimeByMe will receive the recognition and hopeful growth that it deserves. I’d love to see more of TimeByMe in the UK!! Thank you to the whole team for the service provided - I can guarantee that I’ll be a returning customer :)
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Time By Me's pricing information is inaccurate. No where on the website does it state that the product is being shipped from France and will incur additional charges on delivery by the courier. Even after reading their terms and conditions it does not highlight this issue. I was drawn in by a cheaper price online only to have to pay an additional £45 upon delivery. Be careful this doesn't happen to you.
Review of , following an experience of by BEN J. *
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Answer by timebyme.co.ukFlagHello james Carey, I am Aurelien from TimeByMe I am very surprised by your email, as we have not received any communication from you. Please kindly note that all orders are shipped with DDP Option ( Delivered Duty Paid ) However, it seems that in your case, this option has not been taken in account. No worries, we are here for all our customers and always find a solution. We will contact you directly to your email address. Best Regards
Answer by timebyme.co.ukFlagHello James, I confirm that everything has been solved. My apologies for this issue. Anything you need, feel free to contact me . Best Regards
Answer by Ben JFlagHi Aurélien. Everything has been solved and I thank you for your very prompt response and apologise for poor review regarding the charges for duty as you have resolved this issue very efficiently. Many thanks. James
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Website is clear and easy to follow. Product shipped quickly. Only problem was with the courier DHL who attempted to charge me VAT. This was resolved however.
Review of , following an experience of by ELEANOR Y. *
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Great price for the watch and great communication from the courier and TimeByMe.
Review of , following an experience of by KEN M. *
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Delivery was fast and service was very good.
Review of , following an experience of by KEITH B. *
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A very professional company to deal with
Review of , following an experience of by OLIVER S. *
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Speedy dispatch with regular updates from Timebyme and DHL. Would recommend
Review of , following an experience of by EILEEN C. *
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Ordered Sunday despatched from France Monday arrived Tuesday am. What a great delivery
Review of , following an experience of by ANNA S. *
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Second purchase, excellent service, keen price plus VAT and Duty covered for the UK. It arrived two days earlier than promised too.
Review of , following an experience of by BETHANY S. *
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Very good, great service. I would recommend.
Review of , following an experience of by JAKE J. *
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Simple ordering process, very speedy delivery and great packaging.
Review of , following an experience of by CARMEN O. *
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Helpful customer service, especially given I didn’t realize it was coming to Britain from Europe (the company is based in France). Good tracking details and arrived more quickly than expected.
Review of , following an experience of by ALISON S. *
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Great discounted price. Very rapid delivery. Very pleased all round
Review of , following an experience of by ELSIE E. *
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Very good customer service. A small hitch with DHL but Aurelien had alerted me and sorted it the same day. I would certainly use them again.
Review of , following an experience of by ELLIOT W. *
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Everything happened as it should.
Review of , following an experience of by AVA C. *
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Fantastic business and always great service, highly recommended. This is my 4th purchase from them with zero issues.
Review of , following an experience of by DARREN Y. *
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Excellent service and communication, even received my order early.
Review of , following an experience of by OLIVIA K. *
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Really pleased with my watch and order, Excellent service, Good Quality, Well Packaged, Fast Delivery, and Very Good Customer Care. Will Definitely be using again. Thanks for a Very Good Service.
Review of , following an experience of by HARRISON M. *
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Navigation of the web site was good. I am very pleased with the watch it keeps time an is competitively priced. Delivery was fast and it was well packaged
Review of , following an experience of by CAITLIN C. *
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A nice watch - Zeppelin - at an excellent price. Service was good
Review of , following an experience of by HENRY B. *
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I am satisfied with my purchase. The watch that I looked into are no longer on market but timebyme has the stock. Their customer service are very good and very proactive when I asked for tax refund.
Review of , following an experience of by ERIN H. *
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The ordering process was easy, price was good and delivery time acceptable.
Review of , following an experience of by CAITLIN M. *
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Both Aurelien and Marta are extremely courteous and professional and their customer service is second to none thankyou for a very easy and pleasant transaction oh and the watch is lovely too!
Review of , following an experience of by AMY K. *
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Bit concerned at first as didn’t get a confirmation email for order but after emailing day after got a quick reply. Good delivery service but had to pay additional £48 for shipping.on the whole good service and I hope hubby loves his watch for his special birthday.
Review of , following an experience of by FINLEY H. *
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Easy to use web site. Products well explained and shown. Good communication and delivery as promised. Item extremely well packed.
Review of , following an experience of by EVELYN K. *
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Ordered watch, watch didn’t arrive, sent email to find out where it was and quickly had reply they couldn’t trace it, had apology and offer of refund or send another watch, I chose to to have another watch, had another email to keep me updated and was offered a discount for delay, watch arrived well packaged. Problems happen, how they’re dealt with matters and in this case, excellent.
Review of , following an experience of by ALEX S. *
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Was quick and easy transaction
Review of , following an experience of by ISABELLA K. *
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Excellent customer service, prompt communication and very nice quality product delivered very efficiently
Review of , following an experience of by AMANDA H. *
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Fantastic service watch arrived 2 days after ordering brilliant price too.
Review of , following an experience of by DONNA P. *
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Excellent customer service, really helpful and I am happy with the product.
Review of , following an experience of by MASON O. *
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Quick, easy service and a great product
Review of , following an experience of by MIA P. *
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Great service
Review of , following an experience of by AIDEN D. *
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Product delivered in time and as described
Review of , following an experience of by KIRSTEN T. *
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Friendly and helpful and quick delivery. Great packaging. Will use again!
Review of , following an experience of by ELIZABETH B. *
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Great price and quick delivery.
Review of , following an experience of by GEORGE O. *
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Excellent service, good communication and very quick delivery to the UK.
Review of , following an experience of by CHLOE J. *
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A good online shop
Review of , following an experience of by AMBER W. *
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Was an easy process to follow
Review of , following an experience of by MATTHEW P. *
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Item quickly despatched and arrived safely with accurate tracking information.
Review of , following an experience of by MATTHEW M. *
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Prompt acknowledgement of the order and rapid delivery with prior notification of sending.
Review of , following an experience of by JAMES H. *
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The price was very competitive and the delivery was prompt, a couple of days ahead of the predicted delivery date. The only slight issue was a mismatch between Time by Me and DHL delivery communication.
Review of , following an experience of by SAMANTHA W. *
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Very easy transaction and the use of a promo code on the site made the watch very well priced. It arrived by courier within 3 days. Very impressive and would buy from here again.
Review of , following an experience of by AMANDA B. *
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Excellent service all round. Super fast delivery.
Review of , following an experience of by MOHAMMED M. *
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Delighted with my purchase when it arrived I was very happy with the design and quality of the product. Delivery from point of order was very quick.
Review of , following an experience of by ISOBEL H. *
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very easy ti use site, order process straightforward ,delivery incredibly swift product arrived within 2 days of ordering. Excellent experience all round
Review of , following an experience of by CAITLIN H. *
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Excellent quality watch. I order the watch at 10pm on Sunday night and received it on Tuesday midday. Very quick delivery considering the watch came from France. Highly recommend this company.
Review of , following an experience of by OWEN E. *
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Watch was exactly what I ordered and arrived in all its original packaging/paperwork etc. Delivery was within the time frame expected. What's not to like?
Review of , following an experience of by CAROLINE M. *
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The service was efficient and the watch is good value for the money and looks great!
Review of , following an experience of by GRAHAM P. *
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5 star service, quick delivery to the UK.
Review of , following an experience of by HELEN M. *
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Timebyme keeps a great stock of good looking quality watches. They always arrive a day earlier than advised! This is usually within 48 hours. Any issues are always dealt with quickly.
Review of , following an experience of by JAYDEN R. *
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Sorry: but you sent a watch out that was only similar to the product page by being an Avi-8 4058: it was in the wrong box, was the wrong strap and a different colour.
Review of , following an experience of by MARY W. *
*Pseudonymized data at the request of the author
Answer by timebyme.co.ukFlagHello Mark Porter. We are very sorry for our mistake Mark. As you know, we take all incidences very seriously and we already have returned and refunded your purchase. Please do not be sorry. We are responsible for this issue and we did not do our job well. Once again our apologies for this issue
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Pretty good and fast delivery
Review of , following an experience of by DAMIEN W. *
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Great watch, great price and fast delivery!
Review of , following an experience of by AMELIA G. *
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Excellent support and quick delivery
Review of , following an experience of by YVETTE C. *
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Fast and efficient, no problems . A company with great customer service.
Review of , following an experience of by FAYE P. *
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Ordered watch on Tuesday after a couple of questions which where answered quickly and efficiently and received it on Friday in a well packaged parcel. Overhaul I am very pleased with every aspect of the purchase, thank you TimeByMe.
Review of , following an experience of by PAULA W. *
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Thank you so much for your customer care
Review of , following an experience of by HARVEY R. *
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Nice watch.
Review of , following an experience of by BRUCE K. *
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Very good.
Review of , following an experience of by VICTORIA K. *
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All expertly done
Review of , following an experience of by TANYA F. *
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All excellent. Very pleased with the Zeppelin watch. Ordered a Briston wife for my wife.
Review of , following an experience of by ALEX B. *
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excellent service from the start to the receiving of the watch.would reccommend to other people.
Review of , following an experience of by JAYDEN C. *
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Great communication and great value
Review of , following an experience of by ISAAC G. *
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The watch looks great as in the picture I have bought it for my boyfriend for his birthday coming next week.... The delivery came fast and communication was great ...I totally recommend Timebyme.
Review of , following an experience of by CAROLINE D. *
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Quick delivery, very good service and the watch i ordered was superb . Would order again from timebyme .
Review of , following an experience of by KARLIE C. *
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Good communication , speedy delivery , no problems
Review of , following an experience of by AARON R. *
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Very good all round service from purchase to delivery.
Review of , following an experience of by BRANDON R. *
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Bloody beautiful
Review of , following an experience of by PAULA B. *
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Aurelien answered any questions i had promptly. Watch arrived well packaged. Would purchase again from TimeByMe and would recommend. Thank you Aurelien and team !
Review of , following an experience of by JIM W. *
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Good easy to navigate pay and check out
Review of , following an experience of by FRED T. *
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Reviews displayed in chronological order