Customer reviews for uk.peugeot-saveurs.com

Customer reviews

• 5 / 5

  

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  Brilliant all round and the only grinder mechanism I will accept for flavour and my health

  Review of 21/04/2025, following an experience of 20/03/2025 by MARK F.

• 4 / 5

  

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  Good service overall. My order was acknowledged straight away and while it took a few days for the package to arrive, there was reasonable communication. I'm very happy with the product now that it's arrived.

  Review of 16/04/2025, following an experience of 02/04/2025 by SARAH M.

• 5 / 5

  

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  Super things

  Review of 12/04/2025, following an experience of 03/03/2025 by RALF L.

• 5 / 5

  

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  Nnn̈nnnnnnnnn

  Review of 12/04/2025, following an experience of 16/03/2025 by JAMIE M.

  Answer by uk.peugeot-saveurs.com

  

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  Dear Jamie, We thank you for your interest in our Peugeot ranges of products, for your trust and your purchase. We inform you that we remain at your disposal should you need any further information or any remote assistance. Kind regards, Céline. The Peugeot Saveurs Team.

• 5 / 5

  

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  Peugeot Saveurs site is easy to navigate and delivery is efficient and easy to track.

  Review of 12/04/2025, following an experience of 17/03/2025 by ORLANDO V.

• 5 / 5

  

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  Excellent product delivered on time.

  Review of 12/04/2025, following an experience of 31/03/2025 by DAVID K.

• 5 / 5

  

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  Excellent

  Review of 12/04/2025, following an experience of 20/03/2025 by ALEXANDROS K.

• 5 / 5

  

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  Best purchase in a long time

  Review of 12/04/2025, following an experience of 26/02/2025 by STEVIE B.

• 5 / 5

  

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  I easily found the accessory I wanted. No problems placing the order and received item quickly. Was kept updated on shipping progress.

  Review of 12/04/2025, following an experience of 24/03/2025 by HELEN S.

• 4 / 5

  

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  Product is spot on but delivery tracking leaves a lot to be desired, I placed 2 orders and in both cases to start with the online tracking showed very little in the way of updates other than repeated statements to the effect that the courier had my parcel, then I got a message saying delivery had been delayed by a couple of days. The parcels both turned up the day before the revised delivery dates given. Luckily I was in on both occasions.

  Review of 12/04/2025, following an experience of 19/03/2025 by WILLIAM JOHN S.

• 1 / 5

  

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  Terrible customer service. Proving very difficult to return items as no return information included with order. Company have not responded to several emails I’ve sent asking for instructions on how to return. Extremely frustrating situation that currently seems impossible to resolve. Complete lack of communication from the company.

  Review of 10/04/2025, following an experience of 11/03/2025 by CHLOE R. *

  *Pseudonymized data at the request of the author

  Answer by uk.peugeot-saveurs.com

  

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  Dear Customer, I thank you for your interest in our Peugeot ranges of products, for your trust and your purchase. I thank you for your feedback too because it helps us improve our services. I inform you that I have sent you a prepaid label yesterday so that you can return your produt back to us for free. Upon receipt of your return package I will make a refund to you. I remain at your disposal should you need any further information or my remote assistance. Kind regards, Céline. The Peugeot Saveurs Team

• 5 / 5

  

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  Easy to order. Took a little while to arrive but I wasn't in a hurry.

  Review of 23/03/2025, following an experience of 08/03/2025 by JULIE M.

• 4 / 5

  

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  The search was relatively easy [others are easier]; delivery was good, price a touch high

  Review of 23/03/2025, following an experience of 01/03/2025 by JOHN L.

• 5 / 5

  

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  Great website, easy to order, quick dispatch, excellent packaging - great!

  Review of 23/03/2025, following an experience of 23/02/2025 by TANSEY R.

• 5 / 5

  

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  Good website, timely delivery, great product

  Review of 23/03/2025, following an experience of 10/03/2025 by SUZANNE B.

• 4 / 5

  

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  All good

  Review of 23/03/2025, following an experience of 03/03/2025 by OLIVER S.

• 5 / 5

  

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  Outstanding as expected.

  Review of 23/03/2025, following an experience of 25/02/2025 by WILL E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Was quick and ok

  Review of 23/03/2025, following an experience of 13/02/2025 by JACQUELINE K.

• 5 / 5

  

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  super easy shopping and fastest delivery

  Review of 23/03/2025, following an experience of 09/02/2025 by MATIC O.

• 2 / 5

  

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  Website in general isn’t very good. In a seperate note I have contacted peugeot several times to arrange return but have had no response. Have also tried calling but number provided on website is invalid.

  Review of 23/03/2025, following an experience of 22/02/2025 by MEGAN H.

  Answer by uk.peugeot-saveurs.com

  

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  Dear Megan, I would like to thank you sincerely for your interest in our Peugeot products, as well as for your confidence and your purchase. I would also like to express my gratitude to you for taking the time to leave feedback coincerning your experience with our aftersales department Your feedback is invaluable to us, as it helps us to continually improve our delivery services and offer a premium experience to our customers. We acknowledge receipt of your return request which we received last Wednesday. We are sorry to read that you want to send your duo back to us. Please accept our apologies for any inconvenience caused. We have sent you a prepaid return label so that you can send your duo back to us for free. Upon receipt of your return package, we will issue a refund of your duo. I remain at your disposal should you wish to discuss this matter further or should you need any further information. Kind Regards, Céline. The Peugeot Saveurs Team.

• 5 / 5

  

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  Excellent service, very good products.

  Review of 23/03/2025, following an experience of 12/02/2025 by JOSEPH H.

• 5 / 5

  

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  Really impressed with customer service, I ordered the wrong items and Peugeot Saveurs were extremely helpful ensuring I could send back the mills I ordered and helping me get my hands on the mils I really wanted.

  Review of 23/03/2025, following an experience of 24/02/2025 by MICHEÁL F.

• 5 / 5

  

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  A site that is good to navigate.

  Review of 23/03/2025, following an experience of 17/02/2025 by CARSTEN F.

• 5 / 5

  

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  Smooth ordering. Good quality.

  Review of 23/03/2025, following an experience of 11/02/2025 by ULF L.

• 5 / 5

  

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  Great experience of buying the product

  Review of 23/03/2025, following an experience of 08/02/2025 by PĀVELS F.

• 5 / 5

  

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  Borough Kitchen gave me your contact details so I could match my dark pepper mill with a light salt mill, which they only offer as a pair. It was very clear looking at the site and products and easy to order

  Review of 23/03/2025, following an experience of 19/02/2025 by NICK G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Calls and emails to the customer service department regarding a fault have been left unanswered.

  Review of 17/03/2025, following an experience of 26/12/2024 by JAYDEN H. *

  *Pseudonymized data at the request of the author

  Answer by uk.peugeot-saveurs.com

  

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  Dear Customer, First of all, please accept our sincere apologies for the delayed response. We acknowledge receipt of your request and regret to hear that one of your trays did not meet your expectations. We apologize for any inconvenience this may have caused. We have proposed two options to solve your issue and we are awaiting for your instructions. In the meantime, we remain at your disposal should you need any further information. Kind regards, Céline. The Peugeot Saveurs Team.

• 5 / 5

  

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  Excellent quality and rapid delivery. Well packed and good communication.

  Review of 17/03/2025, following an experience of 03/02/2025 by ALICE R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I love Peugeot products. Unfortunately (and uncharacteristic), I was sent a Pepper mill instead of the Salt mill I purchased. I will say that Peugeot support was terrific. Responses via email were very quick. I was able to return the Pepper mill easily and they quickly refunded my money as I was able to purchase the mill I wanted in the UK rather than through EU.

  Review of 17/03/2025, following an experience of 29/01/2025 by KATE H.

• 5 / 5

  

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  muito bom

  Review of 17/03/2025, following an experience of 20/02/2025 by ANA B.

• 1 / 5

  

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  Items arrived with bad quality. No return label in the box. 0 responses to any of my emails. Would not recommend, find another product and seller.

  Review of 15/03/2025, following an experience of 15/02/2025 by CAROLE B. *

  *Pseudonymized data at the request of the author

  Answer by uk.peugeot-saveurs.com

  

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  Dear Customer, We acknowledge receipt of your request. We are sorry that one of your mills did not meet your expectations, and we apologize for any inconvenience this may have caused. We have sent you a prepaid return label. Once we receive your return package, we will process a new order to ship you a replacement item. I hope this meets your expectations and remain at your disposal should you require any further information. Best Regards. Céline The Peugeot Saveurs Team.

  Answer by Carole B

  

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  Dear Celine, Once they've been sent back, I would like a refund please. Kind regards

  Answer by uk.peugeot-saveurs.com

  

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  Dear Customer, I have taken due note of the fact that you would prefer to get a refund upon receipt of your return package. Please don't hesitate to reach out should you need any further information. Kind regards, Céline. The Peugeot Saveurs Team.

  Answer by Carole B

  

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  Dear Celine, Please can you resend my returns label to reflect that I am returning both products? Not just the salt grinder. Kind regards.

  Answer by uk.peugeot-saveurs.com

  

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  Dear James, We have taken due note of the fact that you will send both items back. We will send you the corresponding return label accordingly as soon as possible. In the meantime, I remain at your disposal for any further information or should you need me to provide you with my remote assistance. Kind Regards, Céline. The Peugeot Saveurs Team.

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• 5 / 5

  

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  Good website.

  Review of 04/03/2025, following an experience of 03/02/2025 by DOROTA R.

• 5 / 5

  

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  Perfect service.

  Review of 04/03/2025, following an experience of 10/02/2025 by PORUBEN P.

• 1 / 5

  

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  They are not responding to my emails and not providing any help after I received a damaged product.

  Review of 04/03/2025, following an experience of 14/01/2025 by BUTTIGIEG M.

  Answer by uk.peugeot-saveurs.com

  

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  Dear Mister Buttigieg, I would like to sincerely thank you for your interest in our Peugeot products, as well as for your trust and purchase. I also greatly appreciate you taking the time to share your feedback further to the delivery of your order. Your input is invaluable to us, as it helps us continuously improve our delivery services and products and provide a premium experience to our customers. I am sorry to hear that your products arrived damaged. Please accept our sincere apologies for any inconvenience this may have caused. We acknowledge receipt of your claim and would like to inform you that we have responded by offering to send spare parts so you can easily replace the damaged components and enjoy your mills as soon as possible. You should receive them shortly. Please do not hesitate to reach out if you wish to discuss this matter further. Kind Regards, Céline. The Peugeot Saveurs Team.

• 5 / 5

  

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  It was a gift but they are delighted. Parcel was left in a safe place too so no issues with being out when delivered.

  Review of 15/02/2025, following an experience of 11/01/2025 by WRIGHT J.

• 5 / 5

  

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  From ordering online to delivery all was quick and excellent

  Review of 15/02/2025, following an experience of 01/02/2025 by TRISHA G.

• 5 / 5

  

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  Very happy with my new grinders. They were promptly dispatched and delivered, and the packaging was very nice. The colours were accurate (even nicer in person) and they work really well too. I wish there was an option when buying this of choosing the bouton on top! It seems wasteful to get another one and this is a once in a lifetime (hopefully) purchase.

  Review of 11/02/2025, following an experience of 27/01/2025 by DÍAZ GARCÍA L.

• 5 / 5

  

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  Easy to use web site , prompt delivery of pepper mill

  Review of 11/02/2025, following an experience of 28/01/2025 by ELSPETH W.

• 5 / 5

  

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  Sito molto semplice, sono molto contenta del mio acquisto, la qualità eccellente e la storia dell’azienda pure

  Review of 08/02/2025, following an experience of 27/01/2025 by TERESA L.

• 5 / 5

  

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  Excellent

  Review of 06/02/2025, following an experience of 18/01/2025 by LEE S.

• 5 / 5

  

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  I was kept updated from the time my order was accepted, until it arrived. The parcel was very well packaged.

  Review of 06/02/2025, following an experience of 15/01/2025 by JACQUELINE P.

• 5 / 5

  

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  Lovely finish and quality

  Review of 06/02/2025, following an experience of 17/01/2025 by LOUISE M.

• 1 / 5

  

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  So far I've had pretty terrible customer service. Order took 6 days to be despatched, then didn't arrive when expected 3 days later, with no further info on expected arrival. Emails took 2 weeks for a response and package arrived damaged. This was supposed to be a Christmas present that I was looking forward to give but I had the inconvenience of having to buy another present because I didn't know when my package would arrive, and also had to buy a replacement box and tissue because it eventually arrived damaged on Christmas Eve, just as I about to leave for the holidays, after already having to delay my plans waiting for the package. In my view Peugeot are responsible for the late despatch and poorly packaged item and the delivery company(ies) are responsible for the damaged package and late delivery, but overall Peugeot are ultimately responsible for everything as they chose the delivery company, have a contract with them and presumably are entitled to compensation. Peugeot sells itself with a 200 year history of premium products, with a premium price, and yet they seem incapable of despatching their products, or answering their emails quickly, or indeed packaging them appropriately, and then appear to take very little responsibility when things go wrong, or not as expected. After this experience, I would definitely not recommend this company to anyone.

  Review of 06/02/2025, following an experience of 12/12/2024 by NATHAN W. *

  *Pseudonymized data at the request of the author

  Answer by uk.peugeot-saveurs.com

  

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  Dear Paul, I sincerely thank you for your interest in our Peugeot products, as well as for your trust and your purchase. I would also like to express my gratitude for taking the time to share your feedback regarding the delivery of your order. Your input is valuable to us, as it helps us continuously improve our delivery services and provide a premium experience to our customers. I am sorry to hear that the delivery did not meet your expectations. Please accept our apologies for this inconvenience and any trouble it may have caused. Following your message, I inform you that I have relayed your message to our contact at the carrier to clarify the reasons behind this bad delivery experience. This will also help us ensure that such an issue does not occur again in the future. Please feel free to reach out to me if you would like to discuss this matter further. Kind regards, Céline The Peugeot Saveurs Team

  Answer by Nathan W

  

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  Thank you Celine, but if you actually read my review then I think you'd understand that it wasn't just a 'carrier' issue but also an issue with Peugeot's customer service. Six days to despatch, especially over the Christmas period and with 200 years of experience, and two weeks to respond to an email is not good enough. Focusing on the carrier just confirms again the point I was making about Peugeot's reluctance to accept responsibility for its own failures. Kind Regards,

  Answer by uk.peugeot-saveurs.com

  

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  Dear customer, I am sorry if you felt that we did not take responsibility for the issue. Please accept my apologies for the delay in shipping your order. We have launched an internal investigation to understand why your order was not dispatched sooner and to implement the necessary measures to ensure this does not happen again in the future. We sincerely apologize for the inconvenience caused. Additionally, we would like to inform you that the high volume of requests during the Christmas period prevented us from responding to your inquiry promptly. We will be reinforcing our team next year to avoid a recurrence of this situation. Please do not hesitate to reach out if you require any further information or would like to discuss the matter further. Kind regards, Céline The Peugeot Saveurs Team

  Answer by Nathan W

  

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  Dear Celine, Thanks again for your message. Further to my previous message, I forgot to mention the packaging which was a larger than necessary box which contained the Bistro set loosely protected inside, which enabled it to roll around and get damaged. I have to admit that it looked like whoever packaged it didn't care and just threw it into a box. It really wasn't a great first impression after the delays in waiting for it to arrive. Also, Peugeot's delays in responding to me meant I couldn't find out where my order was, and therefore had to wait until the last hour before going on my Christmas break. I had intended to leave on Sat 21 Dec, and ultimately left on Tue 24 Dec because I wasn't sure what to do. If Peugeot had despatched earlier, then I would have probably got it in time. If it had also been packaged properly then I wouldn't have needed to buy another presentation box on Christmas Eve, and then suffer the embarrassment of not giving the gift in its original box. I understand that you are doing your best and ultimately it's not your personal responsibility, and I appreciate the apologies, but all of this has infuriated me because Peugeot sells premium products, at a premium price, with a 200 year history. This stuff should not happen because these lessons should have been learned by now, and there should be a focus on putting your customers first. I actually feel like I've taken for a fool for spending my money with your company and I regret trusting that your company was better than this. Every time I see your products in shops now I feel a twinge of anger and disappointment. It is not good enough just making a 'premium product', it also has to be backed up with at least satisfactory customer service. Kind Regards, Paul

  Answer by uk.peugeot-saveurs.com

  

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  Dear Paul, Thank you for taking the time to share your detailed feedback. I am truly sorry about your disappointing experience, and I want to express my sincere apologies on behalf of Peugeot for the series of issues you encountered. First, I deeply regret the inadequate packaging of your Bistro set, which led to damage during transit. This does not align with the level of care and quality we strive to provide. Your feedback has already been shared with our logistics team to ensure that packaging standards are reviewed and improved to prevent such issues in the future. I also understand how frustrating the delays in both shipping and communication must have been, especially during such an important time as the holiday season. I can only imagine how this impacted your plans and caused unnecessary stress. For that, I am deeply sorry. We recognize that timely delivery and responsive customer service are essential, and I assure you that we are actively working on improving our processes to provide a better experience for all our customers moving forward. Your frustration about this experience, particularly in light of Peugeot’s premium reputation, is entirely justified. You placed your trust in our brand, and I am sorry that we did not meet your expectations. Please know that your feedback is being taken very seriously, as it helps us learn and make meaningful changes. While I understand that this response cannot undo your disappointment, I want to reassure you that your concerns will be escalated internally, and we will take every necessary measure to ensure that such issues do not recur. If there’s anything more I can do to address this situation or if you’d like to discuss it further, please do not hesitate to contact me directly. Your satisfaction is important to us, and I am here to help in any way I can. Thank you again for your honesty and for giving us the opportunity to improve. Kind regards, Céline. The Peugeot Saveurs Team.

  Answer by Nathan W

  

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  Dear Celine, Thanks for your message. Like I've said previously, I appreciate your time, response and apologies, but it's simply just words expressed on a review site, in response to a poor review. I do not know why Peugeot thinks that customers should be responsible for learning lessons that should have been learned, and rectified, in its first year of trading. This stuff isn't rocket science, and if Peugeot really cared about its customers then managers would have been pro-active in pre-empting these issues and made sure that these things didn't happen, especially as Peugeot sells itself as a premium company, with premium prices and a 200 year history. I used to run my own businesses and I understand the psychology of your responses, however, for me, they're nice but a bit patronising. In my business if things went wrong, as they sometimes did, I would write to my customer and not only apologise but also explain in detail what went wrong and why, I'd also explain what I had done to rectify the problem and how I was going to make sure that it would never happen again. I would also fully compensate them for any losses and inconvenience. Likewise, I would also expect the same from my contractors. That, in my view, is taking responsibility for failures and mistakes and dealing with customers appropriately. Peugeot is a business that makes products for profit, it is not my close friend, or a relative. I don't have shares in Peugeot, or receive a percentage of the profits, so why should I care that you're just going to learn lessons, especially when they should have been learned already? I'm sure that if one of Peugeot's contractors fails in some way they don't just expect an apology, but also compensation for any loss and inconvenience. The fact that I need to spell this out makes me more annoyed than the issues I had over a month ago. As a bare minimum, Peugeot hasn't even offered to refund my delivery costs and packaging. Absolutely nothing offered, which in my view, is not the actions of a premium company, with premium prices and a 200 year history taking responsibility for its mistakes and failures. I would understand if Peugeot was a new business trying its best while it started out, but that's not the case here, which suggests to me that the issues so far are down to incompetence, poor management and an overall contempt for customers. I absolutely resent giving my money to any company that gives that impression, regardless of how much spent, or how good the products they sell might appear to be. Again, thanks for your time and responses, and I understand you're just doing your job, but these issues, and the way Peugeot has sold itself as one thing, yet provided another, has, as I think is obvious now, made me incredibly annoyed. Kind Regards, Paul

  Answer by uk.peugeot-saveurs.com

  

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  Dear Paul, I thank you for all your advice. I would like to sincerely apologize once again and bring to your attention that late deliveries and damages are more likely to occur during the Christmas period due to the high volume of parcels. Additionally, shipments must go through customs clearance upon arrival in the United Kingdom, which may also impact delivery lead times. I have forwarded all your information to our carrier and my managers. Please don’t hesitate to reach out to me directly by phone if you would like to discuss this matter. Céline. The Peugeot Saveurs Team.

  Answer by Nathan W

  

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  Dear Celine, Thanks again for your message. In response, the things you've mentioned are in Peugeot's control and can be largely mitigated with adequate planning and a focus on customer service. Peugeot has control over the delivery company chosen, it also has control over the staff needed at the busiest time of the year and therefore control over the time it takes to despatch an item. It has control over packaging, and control over whether staff are available to answer emails / calls / texts to deal with the inevitable issues that, as you've just confirmed, can potentially happen at the busiest time of the year. Peugeot also has control over its website, and the information it provides to customers on last or recommended ordering dates that guarantee delivery before Christmas to the UK. It also has control over adequate procedures to deal with lost or delayed packages, and presumably can get refunds or compensation for damaged or late deliveries from the delivery company it has a contract with. In my experience, if a company is customer focused then most of the issues we've discussed here would either never happen in the first place, or would be immediately sorted within the first years of trading. There is little point in making a good product and then annoying your customers when they receive it because of poor planning and management, inadequate packaging and a refusal to quickly take full responsibility when things go wrong. 200 years of history should have taught Peugeot these lessons already, which suggests to me that your management actually doesn't care about its customers at all. I look forward to any further response from your managers. Thanks for your help and time. Kind Regards, Paul

  Answer by uk.peugeot-saveurs.com

  

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  Dear Paul, I have forwarded your message to my Managers who are attending a trade fair abroad with a limited access to their emails. They will revert to you as soon as possible. In the meantime, I remain at your disposal should you need any further information. Kidn Regards, Céline. The Peugeot Saveurs Team.

  Answer by Nathan W

  

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  Dear Céline, Thank you. Kind Regards, Paul

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• 5 / 5

  

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  This is a ‘cracking’ pepper pot! Feels like it won’t ever go blunt like previous makes. Will let you know in a couple of years.

  Review of 06/02/2025, following an experience of 15/01/2025 by JANE R.

• 5 / 5

  

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  Package arrived on time and product was as described.

  Review of 06/02/2025, following an experience of 22/01/2025 by ADAM K.

• 5 / 5

  

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  Excellent product, god service and fair price. I like the idea of sachets

  Review of 28/01/2025, following an experience of 02/01/2025 by JOHN L.

• 5 / 5

  

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  Good website, delivery on time, excellent customer service, and I had ordered pepper grinders which turned out to be splendid.

  Review of 28/01/2025, following an experience of 18/12/2024 by MRS MELANIE CARROLL C.

• 2 / 5

  

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  The customer service which is an automated service is fairly bad. I found out that the item I had picked was not the right one, asked to send it back but found out I have to pay for the delivery fees for the return which exceeds the price of the item itself…

  Review of 28/01/2025, following an experience of 27/12/2024 by ADRIAN M. *

  *Pseudonymized data at the request of the author

  Answer by uk.peugeot-saveurs.com

  

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  Dear Customer, I thank you for your interest in our Peugeot product ranges, for your trust, and for your purchase. We also appreciate you taking the time to post a review about your product. Further to our conversation, I confirm that we haven't received any request from you. We apologize for any inconvenience caused. As discussed during our today converstaion, I confirmed that we send free return labels for our customers to return their items forfree. However, you confirmed that you decided to keep the item and to change it with one of your friends. Should you wish to discuss this further or should you change your mind, please do not hesitate to reach out. Kind regards, Céline The Peugeot Saveurs Team

• 5 / 5

  

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  Fine. Pristatymas greitas.

  Review of 28/01/2025, following an experience of 04/01/2025 by INGA B.

• 5 / 5

  

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  First class product, well engineered and does the job really well

  Review of 28/01/2025, following an experience of 03/01/2025 by BOB B.

• 5 / 5

  

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  Great Product and quickly delivery

  Review of 28/01/2025, following an experience of 05/01/2025 by BRIGITTE P.

• 5 / 5

  

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  Smooth process, Fast shipping and Arrival.

  Review of 14/01/2025, following an experience of 05/12/2024 by CLAIRE C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I need to return this item as it is too small for the Peugeot salt and pepper mills I have. I presumed they were all one size, this was not clear when ordering.

  Review of 12/01/2025, following an experience of 12/12/2024 by HEIDI F.

  Answer by uk.peugeot-saveurs.com

  

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  Dear Heidi, I thank you for your interest in our Peugeot ranges of products, for your trust and your purchase. Further to your review, I inform you that we are sorry that your mill doesn't fulfil your expectations. We apologize for any inconvenience caused. I acknowledge receipt of your return request and invite you to fill in the form dedicated to product returns completing the returns form by clicking on the link below: https://uk.peugeot-saveurs.com/en/inspiration/order-follow-up/ Please tick the box “Return an order” in the subject line. This form will enable you to send us all the information we need to analyze your request (please specify the product(s) you wish to return). We thank you in advance for your understanding and kind cooperation and remain at your disposal should you need any further information. Kind regards, Céline. The Peugeot Saveurs Team.

• 5 / 5

  

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  Excellent service, delivered on time and with regular update on the progress of the order

  Review of 12/01/2025, following an experience of 16/12/2024 by TERRY P.

• 5 / 5

  

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  Excellent service

  Review of 12/01/2025, following an experience of 18/12/2024 by ANDRIA W.

• 5 / 5

  

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  Great decanter, very well made, very happy with the purchase and the service! Thanks

  Review of 12/01/2025, following an experience of 22/12/2024 by KIRIL GEORGIEV G.

• 3 / 5

  

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  Delivery was slow so didn’t arrive on expected date I ordered it on the 12th December and it arrived on the 31st December

  Review of 12/01/2025, following an experience of 13/12/2024 by JAYNE T.

• 4 / 5

  

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  It was a gift so I can not help you sorry

  Review of 12/01/2025, following an experience of 12/12/2024 by DIANE F.

• 5 / 5

  

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  Build quality is great!

  Review of 12/01/2025, following an experience of 18/12/2024 by JOSIP J.

• 5 / 5

  

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  Easy to find items on website. Simple ordering process. Communication good

  Review of 12/01/2025, following an experience of 15/12/2024 by ANDREW R.

• 5 / 5

  

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  Beautiful product, ordering straightforward and delivery quick - arrived in time for Christmas Thank you very much!

  Review of 12/01/2025, following an experience of 12/12/2024 by SUSAN C.

• 5 / 5

  

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  Easy to order. Advised re delay. Very pleased with gift box and contents.

  Review of 11/01/2025, following an experience of 07/12/2024 by ELINOR H.

• 5 / 5

  

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  Easy to use

  Review of 11/01/2025, following an experience of 07/12/2024 by MATTHEW G.

• 5 / 5

  

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  Clear website and very good service and was kept informed through out my order delivery

  Review of 04/01/2025, following an experience of 08/12/2024 by FAY B.

• 4 / 5

  

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  Excellent grinders but a little disappointed that the top nut keeps loosening. Other than that lovely quality product. Just a note about delivery. Peugeot you should include the phone number on delivery sticker so that delivery drivers may contact apartment dwellers.

  Review of 04/01/2025, following an experience of 14/12/2024 by PAUL J.

• 5 / 5

  

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  Love this pepper grinder, it’s a thing of beauty. Customer service was great and delivery was surprisingly quick 🙏🏻

  Review of 04/01/2025, following an experience of 10/12/2024 by IAN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Service a little slow but it was close to Christmas. Thank you.

  Review of 04/01/2025, following an experience of 11/12/2024 by IAN D.

• 5 / 5

  

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  Great service, very happy with the order and the service!Thanks

  Review of 04/01/2025, following an experience of 28/11/2024 by KIRIL G.

• 1 / 5

  

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  Order made 25th November for Christmas gifts. The company take forever to answer emails. Still waiting for reply after providing the information requested. Really disappointed that after nearly a month, no-one can tell me where my items are. Have had to buy additional gifts elsewhere. I can only imagine how difficult returns will be...

  Review of 04/01/2025, following an experience of 22/11/2024 by ANGELA B.

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Angela, hank you for your interest in Peugeot’s range of products, your trust, and your purchase. We also appreciate that you took the time to share a review regarding your experience. We are truly sorry that your order could not be delivered, and we apologize for this delivery issue. As previously communicated by our colleague in your email exchanges, a claim has been opened with our carrier, and it is currently being processed. We will get back to you as soon as we receive their conclusion. We greatly appreciate your patience and understanding. Please don’t hesitate to reach out if you need any further information. Best regards, Céline The Peugeot Saveurs Team

  Answer by Angela B

  

  Flag

  This 'communication'has been going on for weeks. Christmas Eve today and still nowhere near a resolution. Very frustrating and disappointing.

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Angela, I completely understand your point of view and sincerely apologize once again for the inconvenience caused. A claim is currently in progress with our carrier. Please note that the carrier has 30 days from the date the claim was opened to resolve the issue. This means that if they are unable to locate your parcel and schedule its delivery within this timeframe, we will proceed with a refund. We greatly appreciate your patience and understanding. Should you require any further information, please don’t hesitate to contact me. Kind regards, Céline The Peugeot Saveurs Team

  Show exchanges Hide exchanges
• 1 / 5

  

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  Customer services will listen but do not act ! Say they will email you and solve the problem….. nothing! My pepper mill does not work, salt and pepper mills have been fully charged. Salt mill works very well. Pepper mill will not work, your staff told us you have had a problem with the pepper mills only . Took both of my email address’s and said this would be solved. Two more telephone calls, message on your support line as you suggest in your red booklet . Still no response or help. I need to send pepper mill back and you replace a pepper mill that does work. This is a Christmas present for my husband and I am really disappointed with Peugeot. I have Peugeot mills from 30 years ago and still use them! Please would you solve this problem??

  Review of 02/01/2025, following an experience of 30/11/2024 by JANE B.

  Answer by uk.peugeot-saveurs.com

  

  Flag

  We thank you for your interest in Peugeot’s range of products and for taking the time to share a review about your purchase. We are truly sorry to hear that your pepper mill did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We also apologize for the delay in our response. During this festive season, our primary focus has been to ensure that all orders are shipped as quickly as possible. To prioritize this, we made the exceptional decision to handle after-sales service (SAV) requests starting in January 2025. However, understanding the significance of your gift mill, we have decided to expedite the process. A prepaid return label has been sent to you, and upon receiving your current mill, we will promptly send you a replacement. If you have any further questions or need assistance, please don’t hesitate to contact me. Kind regards, The Peugeot Saveurs Team.

• 5 / 5

  

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  I order from UK and was a little worried it may not arrive for Christmas so a popped an email out to them. The next day a lovely lady replied and all my worries where take care of. Package arrived with a week to spare. very happy

  Review of 31/12/2024, following an experience of 04/12/2024 by GARREN C.

• 2 / 5

  

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  The shape of the 1874 is very distinctive and pleasing. The grinding mechanism seems to work well. The finish of the pepper pot however is disappointing - a sort of muddy beige colour that masks the natural appearance of the wood.

  Review of 31/12/2024, following an experience of 29/11/2024 by MARK S.

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Mark, I thank you for your interest in Peugeot’s range of products, your trust, and your purchase. We also appreciate that you took the time to share a review about your mill. We are sorry to hear that the finish of your mill did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused. While we understand that preferences can vary, I would like to point out that you are eligible for a free return of your mill, as your order was placed on November 29th. You can initiate this process directly via our website. Please don’t hesitate to reach out if you require further information or assistance. I remain at your disposal to help in any way I can. Kind regards, Céline. The Peugeot Saveurs Team.

• 2 / 5

  

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  £120 for a salt mill and there were imperfections in the material of the silver plated sections. I would expect much better quality control at this price level. My salt grinder from the supermarket for £4.99 was faultless. For an £120 per mill I’d expect faultless quality. I am still waiting to hear back from customer services as of how to organise a replacement after I already had to wait two weeks for the initial delivery. So far, I am not impressed to say the least.

  Review of 30/12/2024, following an experience of 02/12/2024 by JORDAN S. *

  *Pseudonymized data at the request of the author

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Customer, Thank you for your interest in Peugeot’s range of products, as well as for your trust and purchase. We also appreciate that you took the time to share a review about your order. We are truly sorry to hear that one of your products arrived damaged, likely due to an issue during the shipping process. Please accept our sincere apologies for any inconvenience caused. We have received your claim (Ticket #202412160000297) and would like to inform you that our colleague Coralie will be reaching out to you shortly to resolve the issue. In the meantime, please don’t hesitate to contact me should you need assistance or require any further information. Kind regards, Céline. The Peugeot Saveurs Team.

• 1 / 5

  

  Edit Flag

  I haven't received it yet! Not impressed with delivery.

  Review of 30/12/2024, following an experience of 02/12/2024 by CAMILLA C.

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Camilla, I thank you for your interest in our Peugeot ranges of products, your trust and your purchase. I am sorry to read that you haven't received your parcel yet. I apologize for any inconvenience caused. Further to your request, I inform you that my colleague Coralie informed you 4 days ago via your Ticket #202412100001246 that your parcel had been left at your local post office on December, 10th. You have beern advised by Parcel Force thanks to a card inviting you to collect your parcel at your local post office (Trelander Post Office). I invite you to go there as soon as you can with your Id card in order to collect your parcel before it is sent back to us as a return to sender. I thank you in advance and remain at your disposal should you need us to provide you with our remote assistance or any further information. Kind Regards, The Peugeot Saveurs Team.

• 5 / 5

  

  Edit Flag

  Odd that this product is more expensive from the manufacturer than it is from some retailers in the UK. Otherwise the service was good.

  Review of 30/12/2024, following an experience of 02/12/2024 by ANDREW S.

• 5 / 5

  

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  Very classy cruet set, delighted with them. Present for my son and his wife - they bought the same pair for us last year!

  Review of 30/12/2024, following an experience of 02/12/2024 by FRANCES K.

• 4 / 5

  

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  Easy to find products, easy to order.

  Review of 15/12/2024, following an experience of 02/12/2024 by DANNY S.

• 5 / 5

  

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  These items are of excellent quality, look amazing. The website is a joy to use and the option to personally choose colours which accompany our home is amazing.

  Review of 15/12/2024, following an experience of 01/12/2024 by IAN B.

• 5 / 5

  

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  Great items, service and delivery. Thank you!

  Review of 14/12/2024, following an experience of 29/11/2024 by CHRISTINE K.

• 5 / 5

  

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  Brilliant

  Review of 10/12/2024, following an experience of 13/11/2024 by MICKELL E.

• 5 / 5

  

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  Took a couple of attempts to process my order but once sorted I was kept informed of my delivery - even arrived a day early!

  Review of 10/12/2024, following an experience of 28/11/2024 by RICHARD H.

• 5 / 5

  

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  These salt and pepper mills are just gorgeous! Their design is superb and they seem very well made. I like the combination of metal body and wooden cap - they feel thoroughly modern but when in hand you know that they will last a lifetime.

  Review of 08/12/2024, following an experience of 25/11/2024 by EMMA L.

• 5 / 5

  

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  Fantastic product. Already have one and this one is a gift. Ordering was simple and delivered as stated. Excellent!

  Review of 07/12/2024, following an experience of 24/11/2024 by MS NICKI MCBRIDE M.

• 5 / 5

  

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  Beautiful quality dish at a good price. Delivery was very quick, especially considering the parcel came all the way from France. I would have no hesitation in recommending Peugeot Saveurs and look forward to shopping with them again.

  Review of 07/12/2024, following an experience of 25/11/2024 by MARILYN C.

• 5 / 5

  

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  Happy with how fast the order came

  Review of 06/12/2024, following an experience of 24/11/2024 by WILLIAM H.

• 5 / 5

  

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  Excellent idea, space of improvement

  Review of 06/12/2024, following an experience of 23/11/2024 by CRISTINA C.

• 5 / 5

  

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  Fast delivery, everything smooth.

  Review of 03/12/2024, following an experience of 21/11/2024 by IGNAS B.

• 5 / 5

  

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  its an excellent product....

  Review of 29/11/2024, following an experience of 15/11/2024 by AVA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 29/11/2024, following an experience of 16/11/2024 by PATRICIA A G.

• 3 / 5

  

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  NO OPTION TO CHANGE/CANCEL ORDER, CUSTOMER EMAIL RESPONSE TAKES A WEEK OR SO. I ordered 2 pepper mills instead of 1 pepper one salt, i quickly realised my mistake (10 minutes) but there was no way of cancelling the order and reordering, or changing the order. It was clearly before shipping or handling. Even cheap sites have this option built in already, - not here. So, i had to wait to actually get the wrong product to be shipped, only to send it back. Extra hassle. Then i wrote to customer service, as on the site there are slight color differences between same-named products like the forest green salt mills- to see if thats the case, still waiting for the reply after 6 days. Also never got instructions on how to return the item.

  Review of 23/11/2024, following an experience of 10/11/2024 by TIMEA S.

• 5 / 5

  

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  Whole process of ordering was smooth, without any problems.

  Review of 23/11/2024, following an experience of 09/11/2024 by DAVOR P.

• 5 / 5

  

  Edit Flag

  Just bought salt and pepper mills which aren't the quality product I expected for te price paid. This is due to the grinding action rather than the look and feel. I've enquired to customer services about a resolution or refund so I guess we'll see what they say? No issues with the sale process or website.

  Review of 15/11/2024, following an experience of 01/11/2024 by DANNY G.

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Danny, Thank you for your interest in Peugeot’s range of products, your trust, and your purchase. We also appreciate that you took the time to share feedback on your order, and we’re sorry to hear that our product didn’t meet your expectations. Please accept our apologies for any inconvenience this may have caused. To better understand the issue, we have just replied to your claim requesting a few additional details. Could you kindly send those to us at your earliest convenience? Thank you very much in advance. Once we receive them, we will get back to you promptly. In the meantime, please feel free to reach out if you need any further assistance. Kind regards, Céline. The Peugeot Saveurs Team.

• 5 / 5

  

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  I already know this is a very good wuality product. The order process was very smooth and great communication about delivery, which was 2 days ahead of schedule. Marvellous.

  Review of 15/11/2024, following an experience of 03/11/2024 by KEITH S.

• 5 / 5

  

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  Top quality product as usual from Peugeot Saveurs. Very fast order fulfillment. Highly recommend!

  Review of 10/11/2024, following an experience of 30/10/2024 by JURIJUS A.

• 5 / 5

  

  Edit Flag

  Very good, great and quick service. I would recommend.

  Review of 09/11/2024, following an experience of 28/10/2024 by ALFREDAS T.

• 5 / 5

  

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  Easy to find the right item. Wide selection to chose from.

  Review of 09/11/2024, following an experience of 29/10/2024 by STEVEN F.

• 4 / 5

  

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  no comment

  Review of 05/11/2024, following an experience of 23/10/2024 by LIN M.

• 5 / 5

  

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  Great products, faster than expected delivery

  Review of 04/11/2024, following an experience of 19/10/2024 by JAMES C.

• 5 / 5

  

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  Excellent communication.

  Review of 01/11/2024, following an experience of 19/10/2024 by DORA P.

• 5 / 5

  

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  Quick dispatch & delivery with great communication

  Review of 26/10/2024, following an experience of 14/10/2024 by CONRAD B.

• 4 / 5

  

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  All was fine.

  Review of 19/10/2024, following an experience of 05/10/2024 by FLORENCE D.

• 5 / 5

  

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  Both mills as received are of great quality and colour tone. Very pleased. Actual delivery process could have been better in terms of updates in English, not just French. And, product descriptions when ordering are not as clear as they should be.

  Review of 19/10/2024, following an experience of 03/10/2024 by PHILIP M.

• 3 / 5

  

  Edit Flag

  The order arrived on time, as promised. Unfortunately one of the items seems faulty. I have placed a complaint a few days ago, and waiting for response.

  Review of 19/10/2024, following an experience of 06/10/2024 by AIKATERINI L.

• 5 / 5

  

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  Love the look and feel. First time to make a purchase from Peugeot, won't be my last. I make it a priority to buy Irish and European goods.

  Review of 19/10/2024, following an experience of 05/10/2024 by JOAN O.

• 5 / 5

  

  Edit Flag

  My pepper grinder arrived quickly and well packaged in recyclable materials

  Review of 19/10/2024, following an experience of 04/10/2024 by TARA K.

• 5 / 5

  

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  Super fast delivery. I have good experience using this site.

  Review of 19/10/2024, following an experience of 27/09/2024 by JIM W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I love the Peugeot Saveurs range and use them all the time. They’re so easy to cook with and super easy to clean. Beautiful colours, look lovely on the table - love them

  Review of 19/10/2024, following an experience of 30/09/2024 by BARBARA K.

• 4 / 5

  

  Edit Flag

  A good range of pepper mills that are of great quality. My others have lasted years

  Review of 19/10/2024, following an experience of 29/09/2024 by DANIEL P.

• 1 / 5

  

  Edit Flag

  I’ve ordered two items and I just receive one and it’s not the model I’ve ordered. Customer service doesn’t answer.

  Review of 19/10/2024, following an experience of 13/09/2024 by KEITH C. *

  *Pseudonymized data at the request of the author

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Customer, We thank you for your interest in our Peugeot ranges of products, for your trust, and for your purchase. We also appreciate that you took the time to leave a review about your order. I’m sorry to read that your order did not meet your expectations, and I sincerely apologize for any inconvenience caused. We have received your claim and have already sent you a prepaid return label so that you can return the mill to us. Once we receive the returned item, we will promptly send you the two items you originally ordered. Please feel free to contact me if you need any further assistance. Kind regards, Céline. The Peugeot Saveurs Team.

• 5 / 5

  

  Edit Flag

  Top class product.

  Review of 19/10/2024, following an experience of 24/09/2024 by GEORGE K.

• 5 / 5

  

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  Great site. Super products. Ordered from Ireland on Monday morning and arrived Wednesday afternoon. Great service

  Review of 19/10/2024, following an experience of 24/09/2024 by LORCAN H.

• 5 / 5

  

  Edit Flag

  Not often I will go out of my way to leave a review but this purchase warranted an exception. I literally cannot pick any fault with this purchase. Even the daft things like packaging were very high quality. There was a thank you card with the purchase, a wealth of information about the product. Then the product itself, it's simply exquisite! They look amazing, feel really high quality and the grinding mechanics are on point. All in all, as someone who cooks a lot, I wanted a quality set of grinders that function as good as they look and with this set, both boxes were well and truly ticked. Absolutely not any form of paid promotion and a genuine review from one wvey happy customer!

  Review of 04/10/2024, following an experience of 23/09/2024 by NEIL E.

• 5 / 5

  

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  Very prompt service. This was a gift for someone so I cannot attest to its function but it appeared to be of a high quality.

  Review of 04/10/2024, following an experience of 21/09/2024 by VICKY E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great

  Review of 01/10/2024, following an experience of 13/09/2024 by GORAN B.

• 5 / 5

  

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  Great service, quick delivery and good price. Quality product.

  Review of 01/10/2024, following an experience of 10/09/2024 by BEN P.

• 5 / 5

  

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  Excellent service.

  Review of 01/10/2024, following an experience of 09/09/2024 by CAROLINE S.

• 5 / 5

  

  Edit Flag

  On time.

  Review of 01/10/2024, following an experience of 15/09/2024 by SERGIO C.

• 1 / 5

  

  Edit Flag

  I haven’t received it yet and have contacted your support to find out what is going on and not got a reply.

  Review of 01/10/2024, following an experience of 05/09/2024 by ANNA B.

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Anna, We thank you for your interest in Peugeot product ranges, for your trust, and for your purchase. We also appreciate that you took the time to leave a comment. We received the request you sent on Saturday just yesterday, and I replied earlier this morning via email to inform you that your parcel is currently being processed at customs. It should reach you very soon. Please feel free to contact me if you need any further information. Kind regards, Céline. The Peugeot Saveurs Team

• 5 / 5

  

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  Expensive and not marketed widely... But they have some very best products available and awesome service. Worth every penny. Highly Recommended.

  Review of 01/10/2024, following an experience of 08/09/2024 by JARI L.

• 4 / 5

  

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  One item artived damaged. Complain submitted, but for a week- no update.

  Review of 01/10/2024, following an experience of 06/09/2024 by LINA S.

• 5 / 5

  

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  Very easy to order. Delivered very quickly.

  Review of 01/10/2024, following an experience of 08/09/2024 by VERONICA A.

• 5 / 5

  

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  Very good, great service. I have recommended.

  Review of 16/09/2024, following an experience of 04/09/2024 by LYNDA W.

• 5 / 5

  

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  No problems at all.

  Review of 13/09/2024, following an experience of 30/08/2024 by RUTH D.

• 5 / 5

  

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  Very easy, bought a christmas gift for my mother, delivered quickly and i had a lot of correspondence at every stage of order and delivery, highly recommned! They look great too!

  Review of 13/09/2024, following an experience of 30/08/2024 by OLLIE M.

• 5 / 5

  

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  Excellent.

  Review of 07/09/2024, following an experience of 15/08/2024 by MICHEL G.

• 3 / 5

  

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  Product filters don’t always work, can be difficult to find the product wanted.

  Review of 07/09/2024, following an experience of 04/08/2024 by IAIN W.

• 2 / 5

  

  Edit Flag

  Delivery process exceptionally confusing.

  Review of 07/09/2024, following an experience of 12/08/2024 by HEATHER R.

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Heather, We thank you for your interest in our Peugeot ranges of products, your trust and your purchase. I am sorry to read that you have had problems with the delivery of your package. We apologize for any inconvenience caused. We work with our partners on a daily basis to offer premium delivery services to our customers. We are sorry to read that your experience didn't meet yours expectations. We will immediately contact our delivery service to investigate what happened. In the meantime, I remain at your disposdal to discuss the subject if you would like or to provide you with additional information. I thank you for your patience and understanding. Kind Regards, The Peugeot Saveurs Team.

  Answer by Heather R

  

  Flag

  The rest of my review informed you that my peppermills are the worst peppermills we have EVER had, I am 74 and my husband 77 and we were excited to purchase what we believed would be a wonderful treat which would “see us out”! Our last pair were getting pretty ancient.However, these are noisy, clunky and inaffective, frankly, they are a huge , expensive disappointment. Judy Ross.

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Heather, We are sorry to hear that your pepper mills did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused. Please note that our mills are shipped "empty" to avoid any customs issues related to spices. However, I would be happy to send you some pepper samples by mail for you to try, if you agree on this proposal. To better understand the issue you’re facing, I would appreciate the opportunity to discuss it further with you. Could you please contact us through our website or by phone? I look forward to hearing from you and remain at your disposal for any further information. Kind regards, The Peugeot Saveurs Team.

  Answer by Heather R

  

  Flag

  My telephone number is 01637 830977, I really do not wish to ring what appears to be a French number, (£££) actually I have nothing more that I can describe, they are clunky, noisy and ineffective however much I tighten or loosen the top screw. I use pepper,and always have, on everything, these peppermills give me absolutely no joy or pleasure, a huge disappointment.

  Answer by uk.peugeot-saveurs.com

  

  Flag

  Dear Customer, I thank you for the quality of our conversation today. I am pleased to confirm that we will arrange the replacement of your mills as soon as you return home. Ensuring our customers' satisfaction is our top priority, and I am committed to making sure we achieve it. Remaining at your disposal for any further information, I wish you a great day. Kind Regards, Céline. The Peugeot Saveurs Team.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  I have previously made purchases online on this website and found the process easy and efficient. As the products come from source in France I don't mind waiting a few days for them to arrive and can check the progress of the journey.

  Review of 07/09/2024, following an experience of 15/08/2024 by KATHLEEN L.

• 5 / 5

  

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  Loved buying again my Peugeot stuff, and to my surprise, I found out I can buy salt, pepper as well. Service was fast, impeccable, and I like to product quality.

  Review of 07/09/2024, following an experience of 22/08/2024 by MARIANO F.

• 4 / 5

  

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  easy to browse and delivery super fast. I just miss better delivery tracking and option to delivery in a pickup place.

  Review of 07/09/2024, following an experience of 17/08/2024 by TOIVOLA L.

• 5 / 5

  

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  Easy to order and arrived within days.

  Review of 24/08/2024, following an experience of 10/08/2024 by EDWARD I.

• 4 / 5

  

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  The pepper mill was available at a lower price direct than from any of the on-line retailers. The delivery was fast and the communication excellent. Go direct!

  Review of 24/08/2024, following an experience of 11/08/2024 by NICHOLAS D.

• 5 / 5

  

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  Excellent

  Review of 24/08/2024, following an experience of 12/08/2024 by CARLA B.

• 4 / 5

  

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  Found the items I wanted quite easily. Images and description were helpful.

  Review of 13/08/2024, following an experience of 02/08/2024 by TERRY P.

• 5 / 5

  

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  Easy to order, package arrived undamaged, fully tracked from France to UK. All very efficient.

  Review of 11/08/2024, following an experience of 30/07/2024 by DOMINIC M.

• 5 / 5

  

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  Extremely fast delivery. Perfect product! Highly recommend!

  Review of 27/07/2024, following an experience of 16/07/2024 by JURIJUS A.

• 5 / 5

  

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  No problem with site and ordering. Delivery was very quick

  Review of 24/07/2024, following an experience of 08/07/2024 by BRENDA L.

• 5 / 5

  

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  cant fault this service

  Review of 23/07/2024, following an experience of 11/07/2024 by KIM E D S.

• 5 / 5

  

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  Beautiful salt and pepper mills from upcycled wood. Look and feel gorgeous - and they grind beautifully too!

  Review of 19/07/2024, following an experience of 07/07/2024 by KNIGHT J.

• 5 / 5

  

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  Kept me informed about their progress across to England.

  Review of 19/07/2024, following an experience of 06/07/2024 by CA L.

• 5 / 5

  

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  Quick and simple.

  Review of 16/07/2024, following an experience of 05/07/2024 by SERGIO C.

• 4 / 5

  

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  Took a bit longer than anticipated to be delivered but good info re tracking and quality item .

  Review of 16/07/2024, following an experience of 04/07/2024 by REBECCA S.

• 5 / 5

  

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  Fast, excellent...

  Review of 16/07/2024, following an experience of 05/07/2024 by VLADIMIRA S.

• 4 / 5

  

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  Order was delayed but otherwise no problem

  Review of 15/07/2024, following an experience of 01/07/2024 by ADELINE N.

• 5 / 5

  

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  Great service

  Review of 13/07/2024, following an experience of 01/07/2024 by FAYE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site is easy to navigate and plenty of sets to choose from.

  Review of 12/07/2024, following an experience of 30/06/2024 by IAN F.

• 5 / 5

  

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  Customer Service was absolutely excellent. Thank you for your help.

  Review of 06/07/2024, following an experience of 19/06/2024 by MRS JAN MORAN M.

• 5 / 5

  

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  So happy with all aspects of my new pepper mill, and the delivery process. Thanks.

  Review of 06/07/2024, following an experience of 18/06/2024 by CAROL P.

• 5 / 5

  

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  Great website, fast delivery!

  Review of 06/07/2024, following an experience of 18/06/2024 by NICK N.

• 4 / 5

  

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  Reasonably easy to navigate.

  Review of 06/07/2024, following an experience of 17/06/2024 by PETER B.

• 1 / 5

  

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  I have not received my order and am still awaiting a response from their customer service team.

  Review of 06/07/2024, following an experience of 07/06/2024 by RACHAEL P.

• 5 / 5

  

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  Superb! From speed of ordering and confirmation through to delivery, very quick! Second to that was the human customer service (no chat bots here!) which was exceptional when I queried whether I would incur additional delivery charges as I am uk based and the salt & pepper mills were being shipped from France - they quickly responded with no hidden or additional charges 😊 and lastly the quality of the mills is exceptional! very happy shopper all in all 😊

  Review of 06/07/2024, following an experience of 10/06/2024 by ANDREA Y.

• 5 / 5

  

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  Fantastic service a quality product.

  Review of 20/06/2024, following an experience of 01/06/2024 by REX C.

• 5 / 5

  

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  always excellent service

  Review of 20/06/2024, following an experience of 04/06/2024 by MELISSA B.

• 5 / 5

  

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  I ordered the wrong product and they replaced it with no fuss.

  Review of 11/06/2024, following an experience of 24/05/2024 by FELIX M.

• 5 / 5

  

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  Fast shipping and easy to order

  Review of 11/06/2024, following an experience of 29/05/2024 by ANGELICA P.

• 5 / 5

  

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  Dishes arrived in good time and quality was perfect. Products were also very well packaged. I love the dishes and used them within minutes of receiving them!

  Review of 11/06/2024, following an experience of 30/05/2024 by EMMA N.

• 5 / 5

  

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  The commodity took some time to arrive from France....Brexit? But was well packaged and worth the wait

  Review of 08/06/2024, following an experience of 08/05/2024 by TONY D.

• 5 / 5

  

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  very good

  Review of 08/06/2024, following an experience of 19/05/2024 by WILLIAM Y.

• 5 / 5

  

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  I received superb service from Celine Guivier of the Peugeot Saveurs Team. She was able to give me detailed updates on my orders. The items I received were packaged very well, to withstand breakage and the delivery person was very friendly and courteous.

  Review of 08/06/2024, following an experience of 22/05/2024 by BERRY V.

• 5 / 5

  

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  Great mills definitely prefer the uselect system.

  Review of 08/06/2024, following an experience of 16/05/2024 by MARTIN H.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 08/06/2024, following an experience of 08/05/2024 by STAVROS K.

• 5 / 5

  

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  An excellent product and absolutely first class, helpful customer service. I have already placed an order for another product. Highly recommended. Definitely worthy of five stars !

  Review of 08/06/2024, following an experience of 16/05/2024 by JOHN E.

• 1 / 5

  

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  My purchase is still not delivered, customer support is not responding

  Review of 08/06/2024, following an experience of 12/05/2024 by VICTORIA S.

  Answer by uk.peugeot-saveurs.com

  

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  Dear Customer, We thank you for your interest in our Peugeot ranges of products, your trust and your purchase. Further to our different emails exchanges, we informed you that your parcel needed additional information regarding the delivery address because it was incomplete. We then forwarded your instructions to our French carrier colissimo. The local carrier partner DPD Portugal is handling the delivery of your parcel. It should be delivered soon. I gave you all the corresponding tracking information in my last email so that you can follow the journey of your parcel. Remaining at your disposal for any further information, I wish you a great day. Kind Regards, Céline. The Peugeot Saveurs Team.

• 5 / 5

  

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  Excellent delivery and service

  Review of 24/05/2024, following an experience of 11/05/2024 by IOANNIS D.

• 5 / 5

  

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  Ordering was easy and quick. Packaging was great too.

  Review of 21/05/2024, following an experience of 28/04/2024 by KAREN P.

• 5 / 5

  

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  Excellent quick service, superb product. Worth every penny!

  Review of 21/05/2024, following an experience of 25/04/2024 by GONUL H.

• 5 / 5

  

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  It was fast

  Review of 21/05/2024, following an experience of 25/04/2024 by OSCAR B.

• 5 / 5

  

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  Very easy to order, good communication about the delivery

  Review of 21/05/2024, following an experience of 28/04/2024 by JAMES B.

• 5 / 5

  

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  As always, top!

  Review of 21/05/2024, following an experience of 04/05/2024 by IVAN C.

• 5 / 5

  

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  The site was easy to navigate- found what I was looking for. Very straightforward and payment was smooth.

  Review of 21/05/2024, following an experience of 03/05/2024 by SUSAN C.

• 2 / 5

  

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  Delivery information was wrong. I only received an email apologising after I’d waited in for it.

  Review of 21/05/2024, following an experience of 25/04/2024 by MARY H.

  Answer by uk.peugeot-saveurs.com

  

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  Dear Mary, I thank you for your interest in our Peugeot ranges of products. I acknowledge receipt of your review and I have had a look at the tracking of your parcel and I cannot see any anomaly. I suppose that you got information from Parcel Force directly. I apologize for any inconvenience for this delivery issue and wish you to enjoy your electric mill. I remain at your disposal should you need any further information. Kind Regards, The Peugeot Saveurs Team.

• 4 / 5

  

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  No issues, reasonable speed of delivery

  Review of 21/05/2024, following an experience of 17/04/2024 by JAMES T.

• 5 / 5

  

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  After allt of research I shopped from UK Peugeot Saveura. I was happy with the overall experience.

  Review of 03/05/2024, following an experience of 20/04/2024 by JENNIFER R.

• 5 / 5

  

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  Great service, great product

  Review of 03/05/2024, following an experience of 19/04/2024 by DAMIEN O.

• 5 / 5

  

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  Excellent communication. Great product

  Review of 29/04/2024, following an experience of 07/04/2024 by NICOLA N.

• 5 / 5

  

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  Great service no issues

  Review of 26/04/2024, following an experience of 12/04/2024 by FRED R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Everything was good and the order came pretty quickly. My only comment is that I ordered from Ireland and there was very little tracking information on the package between dispatch and arrival - it would have been nice to know where it was at. But it arrived and was all good!

  Review of 26/04/2024, following an experience of 14/04/2024 by FEARGHAL O.

• 5 / 5

  

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  Excellent feedback in regard to the order progress, easy webshop to navigate and glitch-free purchase experience!

  Review of 20/04/2024, following an experience of 06/04/2024 by ROSIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great selection of mills and excellent customer service. Thank you!

  Review of 20/04/2024, following an experience of 01/04/2024 by KATYA B.

• 5 / 5

  

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  Great service, easy to order with fast delivery.

  Review of 15/04/2024, following an experience of 04/04/2024 by KOSONEN T.

• 3 / 5

  

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  The website is fine and it is easy to place an order but the time between placing the order and receiving the items in the UK was way too long

  Review of 14/04/2024, following an experience of 29/03/2024 by C. F.

  Answer by uk.peugeot-saveurs.com

  

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  Dear Customer, I thank you for your interest in our Peugeot ranges of products, your trust and your purchase. We have taken due note of the fact that you found that the delivery of your parcel took too much time and we apologize for any inconvenience caused. Your parcel was sent on April, 3rd and delivered on April, 9th which corresponds to our standard delivery time in the UK (between 4 and 7 business days). We make our utmost to propose the best delivery service in collaboration with our partners carriers and we will inform our colissimo contact in order to still improve our process. I remain at your disposal for any further information. Kind Regards, The Peugeot Saveurs Team.

• 5 / 5

  

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  Site easy to navigate. Communications excellent. Packaging impressive. Delivery delayed a little but more to do with courier I think.

  Review of 09/04/2024, following an experience of 27/03/2024 by ALAN E.

• 5 / 5

  

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  Order timely arrived in good condition

  Review of 06/04/2024, following an experience of 24/03/2024 by SEBASTIAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Best pepper mills ever!

  Review of 05/04/2024, following an experience of 22/03/2024 by KAREN S.

• 5 / 5

  

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  As I would expect from Peugeot - not cheap, but superb quality from the process of ordering, communication, packing…. The mill is sturdy, works perfectly so far and has exchangeable containers, so i can use different types of peppercorns. Perfect!

  Review of 01/04/2024, following an experience of 16/03/2024 by RICHARD H.

• 5 / 5

  

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  Easy ordering and great communication

  Review of 30/03/2024, following an experience of 18/03/2024 by PAULINE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ottimo

  Review of 29/03/2024, following an experience of 15/03/2024 by CRISTOFHER M.

• 5 / 5

  

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  Wonderful products- great company to deal with

  Review of 27/03/2024, following an experience of 06/03/2024 by ALJICHE-FRANCOISE V.

• 5 / 5

  

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  Absolutely over the moon with my purchase of salt and pepper grinders. We have been looking for a long time for some quality grinders and these are the Rolls Royce of any we have seen. Lovely choice of colour and a good price for such quality. Ordering was quick and easy. Beautifully packaged with fast delivery

  Review of 25/03/2024, following an experience of 14/03/2024 by BEV H.

• 4 / 5

  

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  good

  Review of 22/03/2024, following an experience of 08/03/2024 by MARK G.

• 5 / 5

  

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  Delivered through France no problem, only had problems on the UK side.

  Review of 16/03/2024, following an experience of 03/03/2024 by ANDREW M.

• 5 / 5

  

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  Excellent quality product delivered promptly without issues. I can finally dump all the other pepper and salt grinders I've collected over the years.

  Review of 16/03/2024, following an experience of 01/03/2024 by LEXI W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Once you have found the product you want the site is easy.

  Review of 13/03/2024, following an experience of 29/02/2024 by HARRIET H.

• 5 / 5

  

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  Easy shopping and purchase, prompt delivery

  Review of 11/03/2024, following an experience of 26/02/2024 by LAURI KALLIONIEMI K.

• 5 / 5

  

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  Great service, very nicely packed.

  Review of 09/03/2024, following an experience of 26/02/2024 by VALERIE B.

• 5 / 5

  

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  An excellent service from start to finish.

  Review of 09/03/2024, following an experience of 23/02/2024 by KATHERINE M.

• 5 / 5

  

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  Lovely very stylish and practical

  Review of 08/03/2024, following an experience of 25/02/2024 by ANGELA H.

• 5 / 5

  

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  Great to be able to order a spare part so easily.

  Review of 08/03/2024, following an experience of 25/02/2024 by EMMELINE B.

Reviews displayed in chronological order