Customer reviews for vilebrequin.com

Customer reviews

• 5 / 5 1

  

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  Review of 27/11/2019, following an experience of 19/11/2019 by STEPHANIE P. *

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• 5 / 5 1

  

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  SITE • Easy to navigate DELIVERY • Tracking and international delivery time were outstanding. Faster than local mail CUSTOMER SATISFACTION • Outstanding presentation and packaging OVERALL I would definitely purchase another pair of swim shorts from Vilebrequin, and recommend them to anyone looking for unique, comfortable, stylish, high-quality swimwear

  Review of 22/11/2019, following an experience of 14/11/2019 by PAULA S. *

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• 5 / 5 1

  

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  Everything went smoothly with the purchase of my bathing suit.

  Review of 13/11/2019, following an experience of 25/10/2019 by COURTNEY C. *

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• 5 / 5 1

  

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  Exceptional customer service, and the item arrived in Sydney 3 days after I placed my order

  Review of 13/11/2019, following an experience of 03/11/2019 by SCARLETT C. *

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• 5 / 5 1

  

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  I am glad of the sizes and the fit was perfect. The dark navy is very dark which is ok. They feel great on and in the water. They also wash up very well. I will definetely buy again.

  Review of 03/11/2019, following an experience of 16/10/2019 by TIFFANY G. *

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• 5 / 5 1

  

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  Very prompt and efficient service. Disappointing that the item could not be sent to UK when ordered in your store in Palma de Mallorca.

  Review of 29/10/2019, following an experience of 21/10/2019 by MILLIE S. *

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• 5 / 5 1

  

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  Great product but a little expensive

  Review of 24/10/2019, following an experience of 16/10/2019 by JORDAN W. *

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• 5 / 5 1

  

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  Perfect and fast delivery service. I am a fan of your product especially swimwear

  Review of 17/10/2019, following an experience of 09/10/2019 by JODIE H. *

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• 5 / 5 1

  

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  Very helpful staff. Everything was nicely packed and ready for collection on the day.

  Review of 13/10/2019, following an experience of 04/10/2019 by SOFIA P. *

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• 5 / 5 1

  

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  Fantastic products. I love them!

  Review of 10/10/2019, following an experience of 02/10/2019 by SCOTT M. *

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• 5 / 5 1

  

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  Awesome! I really love it and am wondering why we can NOT see your shops in Tokyo.

  Review of 09/10/2019, following an experience of 30/09/2019 by PAULINE A. *

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• 4 / 5 1

  

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  Review of 03/10/2019, following an experience of 24/09/2019 by TIM M. *

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• 1 / 5 1

  

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  Was so impressed with my first pair of swim trunks, but this reactive pair is very disappointing.

  Review of 02/10/2019, following an experience of 20/06/2019 by SARAH K. *

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• 5 / 5 1

  

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  Good clear website, quick and efficient payment systems, very, very fast delivery. Very pleased with such great efficiency!

  Review of 30/09/2019, following an experience of 11/09/2019 by POPPY W. *

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• 5 / 5 1

  

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  Beautiful shorts. My husband absolutely loves them. I did make a mistake in my ordering and got in touch immediately only to be told it was too late. So I have to return a pair of shorts even though my order could not possibly have been processed. Slightly frustrating! I ordered two size XL pairs just different colours and one pair is decidedly bigger than the other, so another return. I have been buying these shorts for years. First time I’ve had a problem. I hope the return process is efficient.

  Review of 28/09/2019, following an experience of 19/09/2019 by OWEN H. *

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• 5 / 5 1

  

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  Very good and website easy to use, shirt was ready for collection as advised

  Review of 28/09/2019, following an experience of 20/09/2019 by WENDY M. *

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• 5 / 5 1

  

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  Very quick and reliable service and delivery.

  Review of 26/09/2019, following an experience of 07/09/2019 by STEPHEN S. *

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• 5 / 5 1

  

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  Excellent swim shorts - Father & Son style.

  Review of 21/09/2019, following an experience of 12/09/2019 by OLIVIA P. *

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• 5 / 5 1

  

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  My shopping experience was excellent. I bought the trunks online and arranged to collect them from a shop n London In a couple of days time. Later that day I happened to walk past the shop at 7pm, it was locked up but the person was still inside and he opened up, the trunks were already in a bag behind the till and he gave them to me. This was the Burlington Arcade in London

  Review of 17/09/2019, following an experience of 09/09/2019 by NICOLE R. *

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• 5 / 5 1

  

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  everything was excellent. Especially the delivery. within a day and a half from time of order

  Review of 11/09/2019, following an experience of 05/08/2019 by CAROLE H. *

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• 5 / 5 1

  

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  Review of 11/09/2019, following an experience of 03/09/2019 by HEATHER P. *

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• 4 / 5 1

  

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  Excellent product .......

  Review of 10/09/2019, following an experience of 02/09/2019 by CHLOE S. *

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• 5 / 5 1

  

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  Straightforward and simple. Click and collect worked precisely

  Review of 08/09/2019, following an experience of 31/08/2019 by KIMBERLY H. *

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• 5 / 5 1

  

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  Review of 06/09/2019, following an experience of 28/08/2019 by NATALIE K. *

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• 5 / 5 1

  

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  My parcel arrived within days from ordering which was great! The website was easy to use. The packaging was great and the items I ordered were perfect! Thank you

  Review of 04/09/2019, following an experience of 27/08/2019 by KAREN H. *

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• 5 / 5 1

  

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  Review of 04/09/2019, following an experience of 27/08/2019 by HENRY G. *

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• 5 / 5 1

  

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  Quick Delivery, exactly as promised. Lightening fast service!

  Review of 02/09/2019, following an experience of 21/06/2019 by MIKE S. *

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• 5 / 5 1

  

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  Review of 02/09/2019, following an experience of 24/08/2019 by EILEEN K. *

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• 5 / 5 1

  

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  Review of 28/08/2019, following an experience of 27/06/2019 by HELEN H. *

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• 4 / 5 1

  

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  Review of 28/08/2019, following an experience of 09/08/2019 by FRANK J. *

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• 5 / 5 1

  

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  Very good experience !

  Review of 23/08/2019, following an experience of 23/08/2019 by SALLY D. *

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• 4 / 5 1

  

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  Service was good. Only thing was that I bought these swimming trunks at the store in San Francisco for $280 + tax = $300ish. I then realized if I had got them online using the 15% discount I would've got them for about $250. I then had to go out of my way to exchange and rebuy, which was a hassle and waste of time. Ideally the store and website would be on the same page to prevent this from happening.

  Review of 21/08/2019, following an experience of 02/08/2019 by GRAHAM M. *

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• 5 / 5 1

  

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  Review of 17/08/2019, following an experience of 09/08/2019 by PHILIP R. *

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• 5 / 5 1

  

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  excellent quality and comfort

  Review of 16/08/2019, following an experience of 08/08/2019 by RYAN C. *

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• 4 / 5 1

  

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  The site was good but it is hard to see the detail on the material. On collection it took 20 minutes to find the order, and when I saw the swim shorts I decided to swap for another pair with better detail. The manager was very helpful and arranged this change without fuss.

  Review of 15/08/2019, following an experience of 04/08/2019 by JOSHUA P. *

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• 5 / 5 1

  

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  Review of 15/08/2019, following an experience of 06/08/2019 by AMBER M. *

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• 1 / 5 1

  

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  I bought the swimsuit one month ago from a villebrequin store in Rome and after three times I went to the sea the effect was lost. It’s a pity because it is just an ordinary swimsuit can you explain me what gone wrong?

  Review of 14/08/2019, following an experience of 13/08/2019 by RYAN J. *

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  Answer by vilebrequin.com

  

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  Dear John, We thank you for your comments and are truly sorry to read that your last purchase in our Rome store didn't meet your expectations. We would be more than happy to help you about this matter and find the best solution for you. May we ask you to provide more information to our customer service contact.eu@vilebrequin.com by e-mail ? On of our customer service agent will take care of your request. Thank you again for your time, we hope that we will find the best way to keep your confidence and loyalty towards our brand. With warm regards, Vilebrequin

• 1 / 5 1

  

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  I purchased this shirt from the store in St. Remy, France. The store owner/manager assured me that Vilebrequin linen shirts do not shrink. Upon getting back to the US, I laundered this shirt according to the instructions (i.e. cold wash/air dry). The shirt shrunk 1-2 sizes (shrank 2-3 inches in length). It is now a never worn and unwearable shirt I will need to donate. I would not waste my money on this shirt or size up multiple sizes so that is shrinks to the correct size.

  Review of 13/08/2019, following an experience of 29/07/2019 by LAURA W. *

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• 4 / 5 1

  

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  Good

  Review of 02/08/2019, following an experience of 24/07/2019 by GAVIN B. *

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• 4 / 5 1

  

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  Review of 27/07/2019, following an experience of 19/07/2019 by KEITH H. *

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• 2 / 5 1

  

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  ok, not that high quality

  Review of 19/07/2019, following an experience of 10/07/2019 by PAULA W. *

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  Answer by vilebrequin.com

  

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  Dear Stefan, Thank you for sharing your comments about your last order. We are truly sorry to read that the product you purchased didn't meet your expectation. Would you please provide us more information about your complaint, we'd love to assist you further more and find the best way to make you satisfied towards our product. Please contact us to contact.eu@vilebrequin.com. Looking forward to hearing from you soon, we wish you a nice day. Vilebrequin Customer service

• 5 / 5 1

  

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  Review of 11/07/2019, following an experience of 03/07/2019 by KIRSTEN M. *

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• 1 / 5 1

  

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  REGARDING COMPANY'S DELIVERY POLICY MY ORDER SHOULD BE DELIVERED TO ME AT LAST THE SIXTH WORKING DAY BY MY ORDER. BUT STILL MY PACKAGE PENDING. I CHASE EVERYDAY THE CUSTOMER SERVICE TO CHASE THE CARRIER BUT NOT AN SUITABLE ANSWER GIVEN TO ME. IT THE LAST TIME I BUY SOMETGING FROM YOUR FIRM.

  Review of 02/07/2019, following an experience of 11/06/2019 by CRAIG J. *

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  Answer by vilebrequin.com

  

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  Dear Loustina, We refer to your last comment and are truly sorry to read the inconvenience you are experiencing. Please rest assured that your feedback has held the best of our attention. Regarding this shipment issue, please be informed that we had indeed an issue with the carrier. We directly managed to get you a new order shipped to your address directly by DHL Express. It should be delivered as of today. Again, please accept our apologies for all this inconvenience. We remain at your entire disposal for further information you might need. Yours sincerely Vilebrequin Customer service contact.eu@vilebrequin.com

  Answer by Craig J

  

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  Dear all. Thank you for your message. But it’s not necessary. First I be broke up with my boyfriend and secondly I want to return the first one. So please recall the parcel. Kind regards

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• 5 / 5 1

  

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  Excellent Service. Very good quality.

  Review of 26/06/2019, following an experience of 17/06/2019 by HEATHER M. *

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• 5 / 5 1

  

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  Easy to access and to find what is right and fits me.

  Review of 23/06/2019, following an experience of 23/06/2019 by ERIN D. *

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• 5 / 5 1

  

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  It was very easy to order from this site, using Apple Pay. The item exactly matched the description. Outstanding design, material, and construction. Arrived very elegantly packaged and super fast.

  Review of 18/06/2019, following an experience of 10/06/2019 by SOPHIA H. *

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• 1 / 5 1

  

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  Terrible service, the invoice was not been filed correctly and DHL is not releasing the shipment to me. I am trying to get in touch with the company, but there are just crickets. I am about to lose roughly $2000 on this transaction

  Review of 14/06/2019, following an experience of 08/05/2019 by LOUIS B. *

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  Answer by vilebrequin.com

  

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  Dear Olga, First, we would like to thank you for the time taken to share your comments. We are truly sorry to read that you're experiencing issues about the shipment of your order. Please be assured that we are taking care of every customer requests or issue they might have. Regarding this particular case, please be informed that we are currently in contact with our shipment partner in order to make the customs clearance as quickly as they can. We will make sure that one of our customer service agent inform you directly by e-mail. Again, we express our sincere apologies for this inconvenience. Thanking you for your understanding and patience, we remain at your entire disposal that you may need. Vilebrequin Customer Service contact.eu@vileberequin.com

• 5 / 5 1

  

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  Love this brand

  Review of 07/06/2019, following an experience of 30/05/2019 by BRUCE F. *

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• 5 / 5 1

  

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  Happened what they promised

  Review of 02/06/2019, following an experience of 23/05/2019 by HOLLIE H. *

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• 5 / 5 1

  

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  Great style great fit; and I always receive compliments when I wear one of your bathing suits.

  Review of 31/05/2019, following an experience of 23/05/2019 by ADELE J. *

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• 4 / 5 1

  

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  At first I had some payment problems and when I ordered and paid for the second time, I did not receive confirmation orders; I found that the payment was successful only by checking the order status on the vilebreqin site and also in my bank.

  Review of 22/05/2019, following an experience of 14/05/2019 by RACHEL W. *

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• 5 / 5 1

  

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  Arrived on time and was more pleased with the watch than I expected to be.

  Review of 22/05/2019, following an experience of 14/05/2019 by BETH J. *

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• 5 / 5 1

  

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  Good products easy to use

  Review of 17/05/2019, following an experience of 09/05/2019 by WILL M. *

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• 5 / 5 1

  

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  Love the turtle motif, bright colors, quick drying fabrics. Recommended,

  Review of 14/05/2019, following an experience of 24/04/2019 by TANYA S. *

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• 5 / 5 1

  

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  Great stuff!!

  Review of 13/05/2019, following an experience of 24/04/2019 by TRACY R. *

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• 5 / 5 1

  

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  Very Good

  Review of 13/05/2019, following an experience of 19/04/2019 by ALFIE P. *

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• 5 / 5 1

  

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  Good

  Review of 13/05/2019, following an experience of 01/05/2019 by JACK P. *

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• 5 / 5 1

  

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  I love your items and selection. Thank you for sustaining the enviroment by using recycled plastic waste in the rashguards!

  Review of 13/05/2019, following an experience of 01/05/2019 by ALAN M. *

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• 5 / 5 1

  

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  Amazing design, quality and service!

  Review of 12/05/2019, following an experience of 04/05/2019 by HARVEY S. *

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• 5 / 5 1

  

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  excellent

  Review of 09/05/2019, following an experience of 30/04/2019 by CHRISTIAN K. *

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