Customer reviews
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Easy
Review of , following an experience of by FRED L.
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Superb
Review of , following an experience of by KEVIN C.
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Excellent!
Review of , following an experience of by NIKOLETA P.
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Everything is very good! Only the size of the short is not as normal
Review of , following an experience of by MATHIEUWE W.
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i reordered 2 items over a week ago and had no contact to where my order is or how long it will be.
Review of , following an experience of by WAYNE H.
Answer by vilebrequin.comFlagDear Wayne, Thanks a lot for your email. As specified in our website and also at the checkout, orders shipped from our warehouse in Belgium to the United Kingdom are delivered between 6 to 11 working days. You can find more information on the following page https://www.vilebrequin.com/eu/en/delivery Do not hesitate to contact us should you need more information. Best regards, The Vilebrequin team.
Answer by Wayne HFlagThank you for the information.
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Well done. Would like more colors in Polo Shirts
Review of , following an experience of by MARK K.
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It was very simple and comfortable to make order on Vilebrequin website. I am very satisfied collaborate with your team. and of course I'm in love with your products. Thank you
Review of , following an experience of by NINO K.
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Excellent. Our package arrived on time and was beautifully presented.
Review of , following an experience of by AOIFE C.
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Great experience.
Review of , following an experience of by LYNDE E.
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Nice colours but sizing wrong (the large is too small) and returns not free
Review of , following an experience of by NICK P.
Answer by vilebrequin.comFlagDear Nick, Thanks a lot for having taken the tme to leave us a review. In regards to the pictures you sent, please note that we have forwareded your pictures to the production team. In the meantime, we will be organizing the return of your complete order. It is correct that returns from Australia are not free but we are working on a solution that we enable our Australian customers to be able to return their orders via our return portal against a flat fee. We do believe this solution will help our oversees customers and facilitate their returns. Best regards, The Vilebrequin Family.
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The best🫶
Review of , following an experience of by ANI Z.
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Had a great experience and loved the items.
Review of , following an experience of by JULIANA A.
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Not the same color as ordered…
Review of , following an experience of by ANNICK M.
Answer by vilebrequin.comFlagDear Annick, Thanks a lot for having taken the time to leave us a review. We are sorry to read that you are not quite satisfied with the color ordered. Would you please give us more details in order to understand the problem? You can contact us using our web form on our help page. Thanks a lot, Best regards, Vilebrequin
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Very quick & efficient
Review of , following an experience of by JANE B.
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Great experience. Shipping was fast and support was great to work with in facilitating an exchange.
Review of , following an experience of by KELLY M.
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Very good experience!
Review of , following an experience of by ROB E. *
*Pseudonymized data at the request of the author
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Perfect transaction and perfect bathing costume! Very happy.
Review of , following an experience of by OLIVIA SUSAN C.
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Perfect!
Review of , following an experience of by MIHAELA K.
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No comment
Review of , following an experience of by KEITH D.
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Great quality t shirt,well packaged and delivered very quickly
Review of , following an experience of by YVONNE C.
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Website works well. Ordering is straightforward.
Review of , following an experience of by KEN H.
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It was easy, really well done and arrived so quickly. It felt like a very professional set up
Review of , following an experience of by SARA S.
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Beautiful products
Review of , following an experience of by ADI Y.
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great
Review of , following an experience of by MOHAMMAD A.
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Excellently
Review of , following an experience of by JANE M.
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My order was delivered to an erroneous address, and Vilebrequin states that there is nothing they can do. I should have expected better
Review of , following an experience of by RANDOLPH D.
Answer by vilebrequin.comFlagDear Randolph, Thank you for taking the time to provide us with your feedback. In reviewing your case, it appears you placed an order on February 9th to deliver to Houston, TX 77005. On February 9th, you asked to modify your shipping address to a new address with a zip code of 10019, which is in Manhattan, NY not Brooklyn as you noted. After this request was made, we contacted FedEx to update the shipping address. On February 16th, after the shipment was already delivered to the updated address you requested, you requested another address change to a different address in Brooklyn, NY, followed by another request for an address change back to Houston, TX on February 19th. Once a package is delivered, we can no longer make any shipping notifications as it is not in our possession. Please note, the package was delivered to the address your provided to us when you reached out to modify it. We appreciate you taking the time to share your experience and are sorry the experience was not up to your expectations but we did our utmost to assist you and redirect the package as per your instructions. We kindly suggest contacting the residence of the address you provided to retrieve your shipment. Thanks a lot for your understanding. Best regards, Vilebrequin
Answer by Randolph DFlagAll sides provided a mistaken address: I provided a mistaken address in Brooklyn, and your shipper delivered in Manhattan. I would expect more effort to resolve this on your end instead of considering the purchase lost. Your shipper can certainly revisit the place they erroneously delivered to. I do not live in New York, and will not fly there just to retrieve a package as you suggest. This is not a sensible suggestion from you
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The perfect shirt, in a gorgeous colour, for my holiday in the Bahamas.
Review of , following an experience of by KATHARINE K.
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Love the product, delivery on time, very happy
Review of , following an experience of by LISA H.
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Excellent
Review of , following an experience of by ENRIQUE G.
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Very easy to order items
Review of , following an experience of by KEVIN L.
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I was very pleased with the purchase!! It arrived quickly !! My year of the dragon shirt was awesome and very comfortable. Thank you
Review of , following an experience of by ANDY T.
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Excellent service, thank you so much.
Review of , following an experience of by MARIA DEL MAR R.
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Great experience and products, will shop again without hesitation.
Review of , following an experience of by AIDAN B.
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Great
Review of , following an experience of by DAVID T.
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Good afternoon! Everything was perfect! But, I had to exchange my purchases - what I ordered was a size larger. Unfortunately the gifts that I returned during the exchange according to the instructions with the delivery were not returned....
Review of , following an experience of by ALEXANDER G.
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Very smooth and easy.
Review of , following an experience of by JANE M.
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it was efficient and all went well
Review of , following an experience of by RICHARD L.
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Quick service
Review of , following an experience of by CHRISTOPHER W.
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Ordered a custom monogrammed bathing suit. Checked out with the monogram. When I got the confirmation email, the monogram wasn’t on it so I emailed customer service within the same hour of placing the order. They said they were unable to add it or cancel the order but they would escalate it to management to see if they could cancel. 2 days go by with no reply and I get an email saying the order is shipped and on the way. Paid for custom monogram, and got no monogram in return.
Review of , following an experience of by GINO K.
Answer by vilebrequin.comFlagDear Gino, Thanks a lot for having taken the time to leave us a review. In regards to the monogram, I have checked your order and it seems you did not validate it. When a monogram is placed, it is showing on your confirmation email and a supplement of 15 CAD would have been requested at the time of payment. Therefore, I can confirm to you that you did not order or pay for a monogram. I am sorry we could not cancel your order. As the agent explained to you, once an order is placed, it cannot be modified or cancelled. We can send a request to the shipping department, however it is without any guarantee. Thanks a lot for your understanding, Best regards, Vilebrequin.
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Excellent service. When item is not suitable or below expected standard, refund (or credit) is provided without problem
Review of , following an experience of by JEAN-CLAUDE C.
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I was admiring a guy's swimmers he was wearing at Broadbeach in Qld in January, and my daughter recognised the name on them so I decided to buy a couple of pairs for my husband's birthday. He was overjoyed to receive them. Beautiful soft feel to them.
Review of , following an experience of by ANNE H.
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The order process was very quick and great but when I completed my order one of the products was not available and I had already paid for it the website didn’t update the availability. And when I received my order on of the products was not to my liking returned it but you do not offer free returns on international orders. On order over a certain price free return should always be offered!
Review of , following an experience of by LAMYA A.
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Mooi ontwerp mooie kleuren praktische water opneembare stof na zwemmen. Jammer dat het alleen via website te koop is , Oneerlijke bonus verdeling
Review of , following an experience of by HÉLÈNE V.
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Website is friendly, easy to find what you need and the sizes selection is good
Review of , following an experience of by TATIANA B.
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Delivery from the UK is fine but one item came from the EU and took far too long with 2 unexplained delays in posting . These items are replacing a previous Oder I have returned again from 2 different stores . I still await the refund from the EU return . This is probably because using the label supplied via email it shipped to a UK store and I am being asked why I sent it there. Really not my problem , all I need is the refund . I have supplied proof of postage .
Review of , following an experience of by GARY L. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Doug, Thanks a lot for having taken the time to leave us a review. You received your order in different shipments because the items were sent, as you mentionned, from 2 different stores located in the Uk and our main warehouse in Belgiuem in order to fulfill your order. Wherever the products are coming from, in order to return your full order, and because of Brexit, our process is the same. All customers from the UK can get a prepaid label from our dedicated return portal ( via Royal Mail) to send their orders to the same address, namely our King's Road store. The fact you sent part of your order to another store means that our return instructions have not been respected and those goods are not insured under Vilebrequin's policy. I guess our agent asked you why you sent part of your order to a different store in order to understand and improve our process. Thanks a lot for your understanding. Vilebrequin
Answer by Gary LFlagYou keep trying the imply that I chose to send the item to a different location . I only followed your instructions and downloaded the second return label.the contract with the shipping company is yours and if you chose not to insure it that is your choice. I have show. You proof of postage and as such I have completed my side of the arrangement. Finding the item is your responsibility. I await the refund with some increasing frustration.
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Quality consistent
Review of , following an experience of by KERIS H.
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Excellent!
Review of , following an experience of by VANESSA D.
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Excellent
Review of , following an experience of by WISSAM D.
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The quality, the service, the contact service as well ( because I needed to talk to someone to help me choose the sizes of my clothes)was very helpful In total, very thankful and very happy with everything ❤️ Thank you and till the next time ⏲️
Review of , following an experience of by FRED K.
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Very easy to order and track.
Review of , following an experience of by SEAN L.
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This is the first time in my life I have encountered such a terrible delivery... The order was mixed up, my phone number was not indicated, so I had to look for the product and take a taxi to pick it up...
Review of , following an experience of by NIKOLAI K.
Answer by vilebrequin.comFlagDear Nikolai, Thanks a lot for having taken the time to leave us a review. The order was not mixed up: as answered in your previous review, the Babel linen tote bag you have received is part of your order as it is a gift with purchase that automatically gets applied to eligible orders. In regards to your phone order, we did communicate it to the carrier and we are sorry if they did not contact you. A customer service agent will contact you shortly to see if you may need further assistance. Best regards, The Vilebrequin Family.
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Consistently good experience. Prices are high, sales and discounts scarce.
Review of , following an experience of by JIM L.
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I wasn't able to continue to order online because I apparently exceeded the number allotted by the software. Until then, I was very happy with the website.
Review of , following an experience of by JOEL K.
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Great.
Review of , following an experience of by SCOTT D.
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I tried to cancel my order within minutes of placing it. Not only did I have to follow up with customer service twice, the order was processed and my request was unsuccessful. Disappointing customer service for a so-called luxury brand.
Review of , following an experience of by NICOLE B.
Answer by vilebrequin.comFlagDear Nicole, Thanks a lot for having taken the time to leave us a review. As specified in our FAQ, we are not able to cancel an order once it has been processed. We are sorry for that, however you can return it easily at your own convenience by using the prepaid label inside the parcel. Again, please accept our apologies. Best regards, The Vilebrequin Family.
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Website was easy to navigate with an intuitive shopping platform.
Review of , following an experience of by ALESSANDRO P.
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Exelent
Review of , following an experience of by KALOIAN Z.
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I ordered two of the Mineral Dye Linen shirts in XL in different colours, When they arrived, although the Pottery-coloured one fitted me, the Water Green shirt was much too small. Initially I tried to call Customer Services and when I eventually got an English language message, I was diverted to complete a web-form to raise the issue. I then entered into a long email dialogue with Cust Services over a number of days who requested that I send photos so that they could pass on to the the Quality Control department. I then needed to chase-up Cust Services for a response before they said the exchange had been approved and I could do it at the Burlington Arcade store
Review of , following an experience of by JOHN E.
Answer by vilebrequin.comFlagDear John, Thanks a lot for having taken the time to leave us a feedback. I can see that you contacted us on the 9th January and by the 12th we confirmed the exchange was approved. It is correct that we do need to get pictures to submit them to the quality department. In order to improve on our processes and provide the best customer's experience, do you remeber the time and date you contacted our customer service by phone? Is so, could you please share that information with me? Thanks a lot in advance, Warme regards, The Vilebrequin Family.
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the customs service didn’t really help me on my issue and unwillingly take extra step to help me to solve my issue
Review of , following an experience of by IVAN H.
Answer by vilebrequin.comFlagDear Ivan, Thanks a lor for your feedback, You contacted us in order to exchange a product from size M to an XS. Unfortunately, as per our policy Monogram items are final sales and we can not accept returns or exchange for personalized items. This is clearly mentionned in our website and throughout the buying process. We are sorry for the inconvenience. Our best regards, The Vilebrequin family.
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Easy
Review of , following an experience of by DEBORAH B.
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Shopping your site is cumbersome the way it is designed, hard to see clear distinction of the styles, and then many designs are not available in Okoa, "long". I signed up for the email discount, got it, but then couldn't use it because it conflicted with the American Express $300 minimum spending $70 discount. If I used yours, I didn't qualify for theirs, theirs was higher.
Review of , following an experience of by DANIEL P.
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Fantastic product and fairly fast delivery. As usual the sizing is difficult to judge ("slim fit", "regular" or "oversized")
Review of , following an experience of by STEFAN A.
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Easy to navigate with wide range of sizes available
Review of , following an experience of by DEJAN S.
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Easy website to shop on. The free gift was a pleasant surprise
Review of , following an experience of by BRIAN F.
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Always good
Review of , following an experience of by DAVID G.
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Very poor - I have spent huge sums in store with the Brand, planning a trip overseas went online - items selected in stock (which was what the Website displayed) money given to then find out x5 days later items not available - order arrived sporadicly. Real shame.....
Review of , following an experience of by JAMIE D.
Answer by vilebrequin.comFlagDear Jamie, Thanks a lot for having taken the time to leave us a review. Indeed, in order to fulfill your order we had to oragnaize differents shipments. However, we were informed by one of the stores that one item was out-of-stock. As soon as we got notified, we issue a refund. We do understand the reason for your dissatisfaction and hope that you will be able to trust us again in the future. Warm regards, The Vilebrequin family.
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Simply the best…. Love “V” !!!
Review of , following an experience of by MICHAEL M.
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Great products and service as usual
Review of , following an experience of by PETER W.
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Arrived quickly
Review of , following an experience of by DOUGLAS L.
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Terrible website
Review of , following an experience of by CHARLES A.
Answer by vilebrequin.comFlagDear Charles, Thanks a lot for having taken the time to leave us a review. Unfortunately, the comments you have left do not enable us to understand the reason for your dissatisfaction. We kindly invite you to come back to us to understand the problem at https://www.vilebrequin.com/eu/en/contact-us Best regards, Vilebrequin Customer service
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Love the products. Had to exchange for larger size ,was very easy and quick.
Review of , following an experience of by DAVID A.
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Super!
Review of , following an experience of by MIHAELA N.
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fantastic. easy, fast, wonderful sweaters, amazing style
Review of , following an experience of by DESPO K.
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Extremely quick delivery only days before the holidays. The packaging and overall brand experience is (as it should be) very positive! Best part: the product is a hit with the person who received it!
Review of , following an experience of by NEAL M.
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Always great and unique swimwear. Love the material on the tees. Pricey but worth it.
Review of , following an experience of by GREG T.
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😎 cool!
Review of , following an experience of by SVETLANA P.
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excellent
Review of , following an experience of by SILVANA C.
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simple easy amazing product
Review of , following an experience of by VALERIE C.
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Easy to navigate.
Review of , following an experience of by MONICA M.
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Exchange and email inquiry process were very nice and helpful.
Review of , following an experience of by SUNGYEON C.
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GREAT
Review of , following an experience of by GARY D.
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Easy to navigate and to order. Plenty of useful information to guide you with your choice of purchase. Always feel confident using this company.
Review of , following an experience of by DIANA M.
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Brilliant on this occasion eoth the shirt
Review of , following an experience of by JULIE I.
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Shorts made from good quality material, nice embroidery of initials.
Review of , following an experience of by VERONIKA B.
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Love these suits. Well made, beautiful designs and long wearing, high quality and worth the price!
Review of , following an experience of by ROBIN H.
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Excellent.
Review of , following an experience of by SOPHIA X.
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very good
Review of , following an experience of by NIKY R.
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Mmmm
Review of , following an experience of by MARTIN M.
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Website a little disjointed had to search for items
Review of , following an experience of by KATHERINE W.
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Need more stock of each size and more dimensions of products.
Review of , following an experience of by JASON B.
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My husband bought a pair of your shorts many years ago, he has loved them, his go to shorts!! I was so impressed you got them to me in Canada before Christmas!
Review of , following an experience of by LINDA C.
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Great service as always “ ive been wearing villebrequin for 25 years
Review of , following an experience of by PHILIP P.
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Absolutely wonderful service. No issues whatsoever.
Review of , following an experience of by DANIELLE R. *
*Pseudonymized data at the request of the author
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Great service, fast, accurate description, fast return service, great packaging. First class experience.
Review of , following an experience of by MATTHEW W.
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All good 👍
Review of , following an experience of by MANOLO O.
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Excellent service
Review of , following an experience of by ROSEANNE Y.
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I bought these identical products in the identical sizes in Turkey while on vacation and they were all too small for me so I wasted all that money-and had to repurchase upon returning to the US. The items mailed to me here fit perfectly,as they have done in the past.
Review of , following an experience of by THOMAS T.
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Great to deal with and quick to deliver
Review of , following an experience of by DOM B.
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Excellent in every way.
Review of , following an experience of by HAL B.
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Excellent
Review of , following an experience of by ZHIVKA A.
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The swim shorts has a very nice touch of wool material. The inner lining is 100% polyester as per label instead of a mix of cotton and polyester as described on the website.
Review of , following an experience of by JORDAN A. *
*Pseudonymized data at the request of the author
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Sizing rubbish and quality very poor - snaps and holes
Review of , following an experience of by TIM H.
Answer by vilebrequin.comFlagDear Tim, We are sorry that the pants you bought did not suit you. Rest assured, we do offer free returns from your country and I can see that you already received your refund. Best regards, Vilebrequin
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Website easy. Ordering process is quite fast.
Review of , following an experience of by JENNY R.
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Easy, efficient, quality products.
Review of , following an experience of by ANNA C.
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Website easy to navigate, product in stock
Review of , following an experience of by SALLY L.
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exctllent quality
Review of , following an experience of by INGA B.
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Poor quality item and poorly handling responses
Review of , following an experience of by CHRIS R.
Answer by vilebrequin.comFlagDear Chris, Thanks a lot for having taken the time to leave us a review. As our agent explained, unlike syntethic fibers, linen is 100% natural and tend to "move" which can explain some irregularities. We are sorry the product did not meet your expectations. Best regards, The Vilebrequin family.
Answer by Chris RFlagHi - and as I’ve said I disagree with your assessment and I’m very disappointed in your approach to poor stitching. However, I keep getting requests for a review and feedback from you, so until I stop receiving these I will keep responding
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Excellent experience from ordering to delivery.
Review of , following an experience of by MICHAEL B. *
*Pseudonymized data at the request of the author
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Vilebrequin is the one and only swim suite on this planet earth that brings one beauty incredible design and colors, Vilebrequin Rocks! -period
Review of , following an experience of by MARK J.
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Love this company very much . Last time was disappointed with the quality of dresses
Review of , following an experience of by VLAD Z.
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Terrible return policy. I was a loyal customer and have bought 6 pair of shorts but for a premium provider in the market to request I figure out my own return (which cost the same amount as the shorts) has me now stuck with ones for $200 that I will not wear. Not buying from Vilebrequin again
Review of , following an experience of by CARRIE H. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Hatem, Thanks a lot for having taken the time to leave us a review. As specified in our FAQ, we do not offer free returns from your shipping destination which are the United Arab Emirates. We are sorry for this inconvenience. Best regards, Vilebrequin
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Excellent - goods arrived quickly but without the gift6 box - I contacted Customer Service and received the missing gift box and message within 24 hours by special delivery. Thank you Anele!
Review of , following an experience of by JAMES W.
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Website was easy to navigate
Review of , following an experience of by JULIE H.
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Ordered a beach bag with gift wrapping. Received just the bag without it. Contacted customer care, waited for 3 days for reply and since there was none, I wrote again. After that I received a reply that there is no gift wrappings available in size of my item. Supposedly I am getting some pouch now as an alternative. Any kind of communication on that would make things way better. Not the service I would expect from a premium brand.
Review of , following an experience of by IZTOK H.
Answer by vilebrequin.comFlagDear Iztok, Thanks a lot for having taken the time to respond to us. I can see that you contacted us on the 5th December and our agent, Luiza responded to you the next day. Could it be possible that you missed out on that email? It is correct that our gift boxes are not big enough for the beach bag you ordered. Rest assured, the cotton bag we have sent you is very nice and the beach bag would fit perfectly in it. Once you receive it, please let me know what you think of it. Best regards, Vilebrequin.
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Sales assistant in Kings Road very good. Delivery a bit annoying as not posted through letter box and had to go to access point to pick up
Review of , following an experience of by ANNABELLE B.
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Easy to order, good selection of products and sizing
Review of , following an experience of by CHRIS P.
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hard to cancel order. Website does not show order status.
Review of , following an experience of by YAN Z.
Answer by vilebrequin.comFlagDear Yan, Thanks a lot for your feedback, As specified in our FAQ, due to technical reasons, we are unable to modify or cancel orders once placed. We are sorry for the inconvenience, Best regards, Vilebrequin.
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Product too small and had to be returned
Review of , following an experience of by STEPHEN S.
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N/A
Review of , following an experience of by MARY F.
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Delighted
Review of , following an experience of by BRUCE H.
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........
Review of , following an experience of by STUART M.
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Fantastic
Review of , following an experience of by MARK K.
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size
Review of , following an experience of by TIM H.
Answer by vilebrequin.comFlagDear Tim, Thanks a lot for having taken the time to leave us a review. Would it be possible for you to give me more details as to why the size was the problem? I was wondering if you took a look at our size chart for instance. Thanks a lot for the additional information. Our best regards, The Vilebrequin family.
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Easy to navigate
Review of , following an experience of by ERIC G.
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No delivery
Review of , following an experience of by RONALD D.
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Good sales, bad after sales
Review of , following an experience of by MURAT A.
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Great product
Review of , following an experience of by DEBORAH W.
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Very good customer service. Thank you for that
Review of , following an experience of by ALEXANDRA V.
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Wonderfully quick, friendly and flexible customer interactions. Highly recommended.
Review of , following an experience of by JUHA H.
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Perfection
Review of , following an experience of by JONATHAN C. *
*Pseudonymized data at the request of the author
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Colors, quality can't be beat!
Review of , following an experience of by PHILIP W.
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Xxx
Review of , following an experience of by ANDERS T.
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Amazing as always
Review of , following an experience of by MATT C.
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Excelent
Review of , following an experience of by THERESA J. *
*Pseudonymized data at the request of the author
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Being a big n tall guy (Ex NFL) it’s tough to find fine retailers with style! I was sooooo excited that you had fly stuff that fits. Thank you!!!1
Review of , following an experience of by MICHAEL F.
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Excellent range of swimmers . Great quality and once I worked out sizing ..good to go. Arrived in quality package..loving it .
Review of , following an experience of by ANGELA S.
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Easy. Streamlined. Clear.
Review of , following an experience of by GRAHAM W. *
*Pseudonymized data at the request of the author
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Beautiful luxurious product
Review of , following an experience of by HAZEM A.
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Excellent
Review of , following an experience of by AGNES M.
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Beautiful, easy to navigate website.Customer service , excellent and focused on resolving any issues or requests ! Marc
Review of , following an experience of by MARC B.
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