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vilebrequin.com

Customer reviews for vilebrequin.com

4.4 / 5 1

Calculated from 508 reviews obtained over the last 12 months

2270 reviews since 19/03/2019

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Information vilebrequin.com

  • Company

    Vilebrequin

  • Description

    Vilebrequin has always cultivated a spirit of refinement and fantasy, staying true to the casual charm upon which the house was founded in St-Tropez more than 40 years ago. Durable and always in fashion, Vilebrequin swimsuits have become a point of reference for generations of fathers and sons.

  • Address

    Chemin du Pré-Fleuri 5 1228 Plan-Les-Ouates

  • Website

    https://www.vilebrequin.com/eu/en/home

  • Category

    Clothing and accessories

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Customer reviews

  • 5 / 5 1
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    Great purchase

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Great products

    Review of , following an experience of by

  • 5 / 5 1
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    As usual, great service.

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  • 5 / 5 1
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    I love the product and the service!

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  • 5 / 5 1
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    Very top notch as always

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  • 5 / 5 1
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    Slick and fast

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  • 5 / 5 1
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    Excellent from ordering to delivery.

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  • 5 / 5 1
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    perfect

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  • 5 / 5 1
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    Very good

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  • 5 / 5 1
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    ###

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  • 3 / 5 1
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    Difficulty finding correct sizes. Size chart inaccurate and needed to order multiple sizes to figure out swim top & bottom sizes. Wish not all bikini styles were so low cut in front but just an inch higher.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Fabulous product, high quality design and finish. super fast service.

    Review of , following an experience of by

  • 5 / 5 1
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    Flawless from the first visit to the web site through delivery

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  • 2 / 5 1
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    The website is good. However would be good to change the searches so I can search say MOOREA only...So hard to find those classic products...Been buying from 2006...

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Paul, Thanks a lot for having taken the time to leave us a review and thank you so much for being such a loyal customer. I did look into the issue you mentionned but I was not able to reproduce the same. If I type "Moorea" in the search bar, I do have all Morreas coming up. Please do not hesitate to give us more details as we are always looking at improving our customers' experience. You can contat us at contact.eu@vilebrequin.com Our best regards, The Vilebrequin Family.

  • 5 / 5 1
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    Excellent quality swimwear.

    Review of , following an experience of by

  • 5 / 5 1
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    Great quality! beautiful packaging! and easy returns! I accidentally ordered a size to small for my boyfriend the instructions were easy to understand I was able to return and order the correct sizes with no issues! 10/10 can’t wait for summer!

    Review of , following an experience of by

  • 1 / 5 1
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    Bad Experience Ever!

    Review of , following an experience of by

    Answer by vilebrequin.com
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    Dear Moshe, Thanks a lot for having taken the time to leave us a review. In regards to your experience, I have reviewed your case and if i am not mistaken you were not happy about our return policy. In case of an international return ( such as in your case) , it is correct that we don't refund the shipping costs and the taxes paid when you initially placed your order. We strongly advise customers to read our return policy and the conditions for returns. Warm regards, The Vilebrequin Family.

    Answer by vilebrequin.com
    Flag

    Dear Moshe, Thanks a lot for having taken the time to leave us a review. In regards to your experience, I have reviewed your case and if i am not mistaken you were not happy about our return policy. In case of an international return ( such as in your case) , it is correct that we don't refund the shipping costs and the taxes paid when you initially placed your order. We strongly advise customers to read our return policy and the conditions for returns. Best regards, Vilebrequin.

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  • 5 / 5 1
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    I have ordered from this company on numerous times and I’m very happy with the purchase.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    No comment

    Review of , following an experience of by

  • 5 / 5 1
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    I’ve always wanted a pair of trunks from Vilebrequin! So happy with my purchase.

    Review of , following an experience of by

  • 5 / 5 1
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    No issues

    Review of , following an experience of by

  • 1 / 5 1
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    Excellent site, easy to navigate. I have a lot of your shirts but this time is very disappointing. Of the two I recently bought, I have so far worn only the blue one. It was sent without being ironed and very crumpled. It was the same size as my others (XL), but smaller and shorter. As I say, very disappointing.

    Review of , following an experience of by

    Answer by vilebrequin.com
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    Dear David, Thanks a lot for having taken the time to leave us a review. We are sorry and surprised to read that one of the shirt was not ironed as this is definitely not the type of experience we want for our customers. Preparing orders with care is very important to us. All our products are packaged in silk paper. Again, we are sorry for the inconvenience and hope you will remain a faithful customers. Best regards, Vilebrequin

  • 5 / 5 1
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    Top quality.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Perfect like always

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  • 5 / 5 1
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    Great products

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  • 5 / 5 1
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    Everthing went smoothly for the order.

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  • 4 / 5 1
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    Pretty good. Info on sizing could be a little clearer.

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  • 5 / 5 1
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    Website excellent and easy

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Professional

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  • 5 / 5 1
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    Very nice

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  • 5 / 5 1
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    Navigating on website is very intuitiv. Display and descriptions of products are making selecting easy.

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  • 3 / 5 1
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    I didn’t have contact.

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  • 5 / 5 1
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    Excellent quality products.

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  • 5 / 5 1
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    Excellent product & design that I know will last a life time

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  • 5 / 5 1
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    Easy to purchsde

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  • 5 / 5 1
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    Easy shopping, fast delivery. Great product.

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  • 5 / 5 1
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    ---

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  • 1 / 5 1
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    Worst customer experience - not only did they get my order wrong - taken over 2 weeks to sort - not resolved - sent my orginal order - without payment - so not my fault order wrong, but now have to pay another £70+ out - to get what I ordered - I have asked multi times for call… I’m not new to this brand over 15 plus shorts etc - Brand not what it was - customer is not at the centre I’m really disappointed as customer

    Review of , following an experience of by

    Answer by vilebrequin.com
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    Dear Graham, Thanks a lor for your feedback. We are sorry your order was not correct in the first place. Once you told us about the error, we immedialtely shipped a new item out to you. Rest assured, you don't have to pay the 70 pounds UPS asked you, this is an incorrect charge. We are dealing with that at the moment. We will take care of the 70 pounds and we have asked our logistic partner to liaise with UPS to scehdule a new delivery. Please accept our apologies for the inconvenience. Best regards, The Vilebrequin Family,

    Answer by Graham T
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    This has been the worst ever UPS have contacted me today asking for payment I would say this is probably the last purchase - you will see by my account i buy bit You can’t even call me

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  • 5 / 5 1
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    Very good

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  • 4 / 5 1
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    Excellent product but overpriced

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  • 5 / 5 1
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    Amazing customer service. Fast response times and overall a wonderful experience.

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  • 5 / 5 1
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    All good with order and prompt delivery

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  • 5 / 5 1
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    It's good to see the linen pants listed as 'pants' not hidden somewhere else.

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  • 5 / 5 1
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    Ordering was easy. My only complaint is your sizing is not very accurate. Normally a I buy a size 8 for my son and it’s perfect but your sizes run small

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  • 5 / 5 1
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    Excellent!

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  • 5 / 5 1
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    Easy

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  • 4 / 5 1
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    Everything is very good! Only the size of the short is not as normal

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  • 5 / 5 1
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    Superb

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  • 2 / 5 1
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    i reordered 2 items over a week ago and had no contact to where my order is or how long it will be.

    Review of , following an experience of by

    Answer by vilebrequin.com
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    Dear Wayne, Thanks a lot for your email. As specified in our website and also at the checkout, orders shipped from our warehouse in Belgium to the United Kingdom are delivered between 6 to 11 working days. You can find more information on the following page https://www.vilebrequin.com/eu/en/delivery Do not hesitate to contact us should you need more information. Best regards, The Vilebrequin team.

    Answer by Wayne H
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    Thank you for the information.

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  • 5 / 5 1
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    Excellent. Our package arrived on time and was beautifully presented.

    Review of , following an experience of by

  • 5 / 5 1
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    It was very simple and comfortable to make order on Vilebrequin website. I am very satisfied collaborate with your team. and of course I'm in love with your products. Thank you

    Review of , following an experience of by

  • 5 / 5 1
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    Well done. Would like more colors in Polo Shirts

    Review of , following an experience of by

  • 2 / 5 1
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    Nice colours but sizing wrong (the large is too small) and returns not free

    Review of , following an experience of by

    Answer by vilebrequin.com
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    Dear Nick, Thanks a lot for having taken the tme to leave us a review. In regards to the pictures you sent, please note that we have forwareded your pictures to the production team. In the meantime, we will be organizing the return of your complete order. It is correct that returns from Australia are not free but we are working on a solution that we enable our Australian customers to be able to return their orders via our return portal against a flat fee. We do believe this solution will help our oversees customers and facilitate their returns. Best regards, The Vilebrequin Family.

  • 5 / 5 1
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    The best🫶

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  • 5 / 5 1
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    Great experience.

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  • 5 / 5 1
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    Had a great experience and loved the items.

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  • 5 / 5 1
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    Great quality t shirt,well packaged and delivered very quickly

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  • 5 / 5 1
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    Perfect transaction and perfect bathing costume! Very happy.

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  • 5 / 5 1
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    Perfect!

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  • 5 / 5 1
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    Great experience. Shipping was fast and support was great to work with in facilitating an exchange.

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  • 5 / 5 1
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    Very good experience!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    No comment

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  • 5 / 5 1
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    Very quick & efficient

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  • 5 / 5 1
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    It was easy, really well done and arrived so quickly. It felt like a very professional set up

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  • 1 / 5 1
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    Not the same color as ordered…

    Review of , following an experience of by

    Answer by vilebrequin.com
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    Dear Annick, Thanks a lot for having taken the time to leave us a review. We are sorry to read that you are not quite satisfied with the color ordered. Would you please give us more details in order to understand the problem? You can contact us using our web form on our help page. Thanks a lot, Best regards, Vilebrequin

  • 4 / 5 1
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    Website works well. Ordering is straightforward.

    Review of , following an experience of by

  • 5 / 5 1
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    Beautiful products

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  • 5 / 5 1
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    great

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  • 1 / 5 1
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    My order was delivered to an erroneous address, and Vilebrequin states that there is nothing they can do. I should have expected better

    Review of , following an experience of by

    Answer by vilebrequin.com
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    Dear Randolph, Thank you for taking the time to provide us with your feedback. In reviewing your case, it appears you placed an order on February 9th to deliver to Houston, TX 77005. On February 9th, you asked to modify your shipping address to a new address with a zip code of 10019, which is in Manhattan, NY not Brooklyn as you noted. After this request was made, we contacted FedEx to update the shipping address. On February 16th, after the shipment was already delivered to the updated address you requested, you requested another address change to a different address in Brooklyn, NY, followed by another request for an address change back to Houston, TX on February 19th. Once a package is delivered, we can no longer make any shipping notifications as it is not in our possession. Please note, the package was delivered to the address your provided to us when you reached out to modify it. We appreciate you taking the time to share your experience and are sorry the experience was not up to your expectations but we did our utmost to assist you and redirect the package as per your instructions. We kindly suggest contacting the residence of the address you provided to retrieve your shipment. Thanks a lot for your understanding. Best regards, Vilebrequin

    Answer by Randolph D
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    All sides provided a mistaken address: I provided a mistaken address in Brooklyn, and your shipper delivered in Manhattan. I would expect more effort to resolve this on your end instead of considering the purchase lost. Your shipper can certainly revisit the place they erroneously delivered to. I do not live in New York, and will not fly there just to retrieve a package as you suggest. This is not a sensible suggestion from you

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  • 5 / 5 1
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    Excellently

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  • 5 / 5 1
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    Love the product, delivery on time, very happy

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  • 5 / 5 1
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    The perfect shirt, in a gorgeous colour, for my holiday in the Bahamas.

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  • 5 / 5 1
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    Very easy to order items

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    I was very pleased with the purchase!! It arrived quickly !! My year of the dragon shirt was awesome and very comfortable. Thank you

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  • 5 / 5 1
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    Excellent service, thank you so much.

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  • 5 / 5 1
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    Great experience and products, will shop again without hesitation.

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  • 5 / 5 1
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    it was efficient and all went well

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  • 5 / 5 1
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    Quick service

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  • 5 / 5 1
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    Great

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  • 4 / 5 1
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    Good afternoon! Everything was perfect! But, I had to exchange my purchases - what I ordered was a size larger. Unfortunately the gifts that I returned during the exchange according to the instructions with the delivery were not returned....

    Review of , following an experience of by

  • 5 / 5 1
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    Very smooth and easy.

    Review of , following an experience of by

  • 1 / 5 1
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    Ordered a custom monogrammed bathing suit. Checked out with the monogram. When I got the confirmation email, the monogram wasn’t on it so I emailed customer service within the same hour of placing the order. They said they were unable to add it or cancel the order but they would escalate it to management to see if they could cancel. 2 days go by with no reply and I get an email saying the order is shipped and on the way. Paid for custom monogram, and got no monogram in return.

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Gino, Thanks a lot for having taken the time to leave us a review. In regards to the monogram, I have checked your order and it seems you did not validate it. When a monogram is placed, it is showing on your confirmation email and a supplement of 15 CAD would have been requested at the time of payment. Therefore, I can confirm to you that you did not order or pay for a monogram. I am sorry we could not cancel your order. As the agent explained to you, once an order is placed, it cannot be modified or cancelled. We can send a request to the shipping department, however it is without any guarantee. Thanks a lot for your understanding, Best regards, Vilebrequin.

  • 4 / 5 1
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    Mooi ontwerp mooie kleuren praktische water opneembare stof na zwemmen. Jammer dat het alleen via website te koop is , Oneerlijke bonus verdeling

    Review of , following an experience of by

  • 5 / 5 1
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    Quality consistent

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  • 5 / 5 1
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    Excellent!

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  • 5 / 5 1
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    Website is friendly, easy to find what you need and the sizes selection is good

    Review of , following an experience of by

  • 5 / 5 1
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    I was admiring a guy's swimmers he was wearing at Broadbeach in Qld in January, and my daughter recognised the name on them so I decided to buy a couple of pairs for my husband's birthday. He was overjoyed to receive them. Beautiful soft feel to them.

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  • 5 / 5 1
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    Excellent

    Review of , following an experience of by

  • 4 / 5 1
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    The order process was very quick and great but when I completed my order one of the products was not available and I had already paid for it the website didn’t update the availability. And when I received my order on of the products was not to my liking returned it but you do not offer free returns on international orders. On order over a certain price free return should always be offered!

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  • 5 / 5 1
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    Excellent service. When item is not suitable or below expected standard, refund (or credit) is provided without problem

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  • 2 / 5 1
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    Delivery from the UK is fine but one item came from the EU and took far too long with 2 unexplained delays in posting . These items are replacing a previous Oder I have returned again from 2 different stores . I still await the refund from the EU return . This is probably because using the label supplied via email it shipped to a UK store and I am being asked why I sent it there. Really not my problem , all I need is the refund . I have supplied proof of postage .

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by vilebrequin.com
    Flag

    Dear Doug, Thanks a lot for having taken the time to leave us a review. You received your order in different shipments because the items were sent, as you mentionned, from 2 different stores located in the Uk and our main warehouse in Belgiuem in order to fulfill your order. Wherever the products are coming from, in order to return your full order, and because of Brexit, our process is the same. All customers from the UK can get a prepaid label from our dedicated return portal ( via Royal Mail) to send their orders to the same address, namely our King's Road store. The fact you sent part of your order to another store means that our return instructions have not been respected and those goods are not insured under Vilebrequin's policy. I guess our agent asked you why you sent part of your order to a different store in order to understand and improve our process. Thanks a lot for your understanding. Vilebrequin

    Answer by Gary L
    Flag

    You keep trying the imply that I chose to send the item to a different location . I only followed your instructions and downloaded the second return label.the contract with the shipping company is yours and if you chose not to insure it that is your choice. I have show. You proof of postage and as such I have completed my side of the arrangement. Finding the item is your responsibility. I await the refund with some increasing frustration.

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  • 1 / 5 1
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    I tried to cancel my order within minutes of placing it. Not only did I have to follow up with customer service twice, the order was processed and my request was unsuccessful. Disappointing customer service for a so-called luxury brand.

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Nicole, Thanks a lot for having taken the time to leave us a review. As specified in our FAQ, we are not able to cancel an order once it has been processed. We are sorry for that, however you can return it easily at your own convenience by using the prepaid label inside the parcel. Again, please accept our apologies. Best regards, The Vilebrequin Family.

  • 5 / 5 1
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    Very easy to order and track.

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  • 5 / 5 1
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    Great.

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  • 1 / 5 1
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    This is the first time in my life I have encountered such a terrible delivery... The order was mixed up, my phone number was not indicated, so I had to look for the product and take a taxi to pick it up...

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Nikolai, Thanks a lot for having taken the time to leave us a review. The order was not mixed up: as answered in your previous review, the Babel linen tote bag you have received is part of your order as it is a gift with purchase that automatically gets applied to eligible orders. In regards to your phone order, we did communicate it to the carrier and we are sorry if they did not contact you. A customer service agent will contact you shortly to see if you may need further assistance. Best regards, The Vilebrequin Family.

  • 5 / 5 1
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    Website was easy to navigate with an intuitive shopping platform.

    Review of , following an experience of by

  • 3 / 5 1
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    I wasn't able to continue to order online because I apparently exceeded the number allotted by the software. Until then, I was very happy with the website.

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  • 4 / 5 1
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    Consistently good experience. Prices are high, sales and discounts scarce.

    Review of , following an experience of by

  • 5 / 5 1
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    The quality, the service, the contact service as well ( because I needed to talk to someone to help me choose the sizes of my clothes)was very helpful In total, very thankful and very happy with everything ❤️ Thank you and till the next time ⏲️

    Review of , following an experience of by

  • 2 / 5 1
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    I ordered two of the Mineral Dye Linen shirts in XL in different colours, When they arrived, although the Pottery-coloured one fitted me, the Water Green shirt was much too small. Initially I tried to call Customer Services and when I eventually got an English language message, I was diverted to complete a web-form to raise the issue. I then entered into a long email dialogue with Cust Services over a number of days who requested that I send photos so that they could pass on to the the Quality Control department. I then needed to chase-up Cust Services for a response before they said the exchange had been approved and I could do it at the Burlington Arcade store

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear John, Thanks a lot for having taken the time to leave us a feedback. I can see that you contacted us on the 9th January and by the 12th we confirmed the exchange was approved. It is correct that we do need to get pictures to submit them to the quality department. In order to improve on our processes and provide the best customer's experience, do you remeber the time and date you contacted our customer service by phone? Is so, could you please share that information with me? Thanks a lot in advance, Warme regards, The Vilebrequin Family.

  • 5 / 5 1
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    Exelent

    Review of , following an experience of by

  • 1 / 5 1
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    the customs service didn’t really help me on my issue and unwillingly take extra step to help me to solve my issue

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Ivan, Thanks a lor for your feedback, You contacted us in order to exchange a product from size M to an XS. Unfortunately, as per our policy Monogram items are final sales and we can not accept returns or exchange for personalized items. This is clearly mentionned in our website and throughout the buying process. We are sorry for the inconvenience. Our best regards, The Vilebrequin family.

  • 5 / 5 1
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    Easy

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  • 4 / 5 1
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    Fantastic product and fairly fast delivery. As usual the sizing is difficult to judge ("slim fit", "regular" or "oversized")

    Review of , following an experience of by

  • 1 / 5 1
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    Very poor - I have spent huge sums in store with the Brand, planning a trip overseas went online - items selected in stock (which was what the Website displayed) money given to then find out x5 days later items not available - order arrived sporadicly. Real shame.....

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Jamie, Thanks a lot for having taken the time to leave us a review. Indeed, in order to fulfill your order we had to oragnaize differents shipments. However, we were informed by one of the stores that one item was out-of-stock. As soon as we got notified, we issue a refund. We do understand the reason for your dissatisfaction and hope that you will be able to trust us again in the future. Warm regards, The Vilebrequin family.

  • 5 / 5 1
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    Easy to navigate with wide range of sizes available

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  • 5 / 5 1
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    Simply the best…. Love “V” !!!

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  • 5 / 5 1
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    Great products and service as usual

    Review of , following an experience of by

  • 4 / 5 1
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    Shopping your site is cumbersome the way it is designed, hard to see clear distinction of the styles, and then many designs are not available in Okoa, "long". I signed up for the email discount, got it, but then couldn't use it because it conflicted with the American Express $300 minimum spending $70 discount. If I used yours, I didn't qualify for theirs, theirs was higher.

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  • 5 / 5 1
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    Easy website to shop on. The free gift was a pleasant surprise

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  • 5 / 5 1
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    Always good

    Review of , following an experience of by

  • 5 / 5 1
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    Arrived quickly

    Review of , following an experience of by

  • 5 / 5 1
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    Brilliant on this occasion eoth the shirt

    Review of , following an experience of by

  • 5 / 5 1
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    very good

    Review of , following an experience of by

  • 5 / 5 1
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    Always great and unique swimwear. Love the material on the tees. Pricey but worth it.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to navigate.

    Review of , following an experience of by

  • 5 / 5 1
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    GREAT

    Review of , following an experience of by

  • 5 / 5 1
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    Love the products. Had to exchange for larger size ,was very easy and quick.

    Review of , following an experience of by

  • 5 / 5 1
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    Love these suits. Well made, beautiful designs and long wearing, high quality and worth the price!

    Review of , following an experience of by

  • 5 / 5 1
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    😎 cool!

    Review of , following an experience of by

  • 5 / 5 1
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    Mmmm

    Review of , following an experience of by

  • 5 / 5 1
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    Super!

    Review of , following an experience of by

  • 5 / 5 1
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    simple easy amazing product

    Review of , following an experience of by

  • 5 / 5 1
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    Extremely quick delivery only days before the holidays. The packaging and overall brand experience is (as it should be) very positive! Best part: the product is a hit with the person who received it!

    Review of , following an experience of by

  • 5 / 5 1
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    Exchange and email inquiry process were very nice and helpful.

    Review of , following an experience of by

  • 1 / 5 1
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    Terrible website

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Charles, Thanks a lot for having taken the time to leave us a review. Unfortunately, the comments you have left do not enable us to understand the reason for your dissatisfaction. We kindly invite you to come back to us to understand the problem at https://www.vilebrequin.com/eu/en/contact-us Best regards, Vilebrequin Customer service

  • 5 / 5 1
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    Excellent.

    Review of , following an experience of by

  • 5 / 5 1
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    fantastic. easy, fast, wonderful sweaters, amazing style

    Review of , following an experience of by

  • 5 / 5 1
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    excellent

    Review of , following an experience of by

  • 4 / 5 1
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    Easy to navigate and to order. Plenty of useful information to guide you with your choice of purchase. Always feel confident using this company.

    Review of , following an experience of by

  • 5 / 5 1
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    Shorts made from good quality material, nice embroidery of initials.

    Review of , following an experience of by

  • 5 / 5 1
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    Website a little disjointed had to search for items

    Review of , following an experience of by

  • 5 / 5 1
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    Great service as always “ ive been wearing villebrequin for 25 years

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent service

    Review of , following an experience of by

  • 5 / 5 1
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    My husband bought a pair of your shorts many years ago, he has loved them, his go to shorts!! I was so impressed you got them to me in Canada before Christmas!

    Review of , following an experience of by

  • 5 / 5 1
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    Absolutely wonderful service. No issues whatsoever.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Great service, fast, accurate description, fast return service, great packaging. First class experience.

    Review of , following an experience of by

  • 4 / 5 1
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    Need more stock of each size and more dimensions of products.

    Review of , following an experience of by

  • 5 / 5 1
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    All good 👍

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent in every way.

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent

    Review of , following an experience of by

  • 5 / 5 1
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    Great to deal with and quick to deliver

    Review of , following an experience of by

  • 3 / 5 1
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    Sizing rubbish and quality very poor - snaps and holes

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Tim, We are sorry that the pants you bought did not suit you. Rest assured, we do offer free returns from your country and I can see that you already received your refund. Best regards, Vilebrequin

  • 5 / 5 1
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    I bought these identical products in the identical sizes in Turkey while on vacation and they were all too small for me so I wasted all that money-and had to repurchase upon returning to the US. The items mailed to me here fit perfectly,as they have done in the past.

    Review of , following an experience of by

  • 5 / 5 1
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    The swim shorts has a very nice touch of wool material. The inner lining is 100% polyester as per label instead of a mix of cotton and polyester as described on the website.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 3 / 5 1
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    Love this company very much . Last time was disappointed with the quality of dresses

    Review of , following an experience of by

  • 5 / 5 1
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    Website easy. Ordering process is quite fast.

    Review of , following an experience of by

  • 5 / 5 1
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    exctllent quality

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent - goods arrived quickly but without the gift6 box - I contacted Customer Service and received the missing gift box and message within 24 hours by special delivery. Thank you Anele!

    Review of , following an experience of by

  • 1 / 5 1
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    Terrible return policy. I was a loyal customer and have bought 6 pair of shorts but for a premium provider in the market to request I figure out my own return (which cost the same amount as the shorts) has me now stuck with ones for $200 that I will not wear. Not buying from Vilebrequin again

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by vilebrequin.com
    Flag

    Dear Hatem, Thanks a lot for having taken the time to leave us a review. As specified in our FAQ, we do not offer free returns from your shipping destination which are the United Arab Emirates. We are sorry for this inconvenience. Best regards, Vilebrequin

  • 1 / 5 1
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    Poor quality item and poorly handling responses

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Chris, Thanks a lot for having taken the time to leave us a review. As our agent explained, unlike syntethic fibers, linen is 100% natural and tend to "move" which can explain some irregularities. We are sorry the product did not meet your expectations. Best regards, The Vilebrequin family.

    Answer by Chris R
    Flag

    Hi - and as I’ve said I disagree with your assessment and I’m very disappointed in your approach to poor stitching. However, I keep getting requests for a review and feedback from you, so until I stop receiving these I will keep responding

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  • 5 / 5 1
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    Excellent experience from ordering to delivery.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Vilebrequin is the one and only swim suite on this planet earth that brings one beauty incredible design and colors, Vilebrequin Rocks! -period

    Review of , following an experience of by

  • 5 / 5 1
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    Website easy to navigate, product in stock

    Review of , following an experience of by

  • 5 / 5 1
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    Easy, efficient, quality products.

    Review of , following an experience of by

  • 5 / 5 1
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    Website was easy to navigate

    Review of , following an experience of by

  • 2 / 5 1
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    Ordered a beach bag with gift wrapping. Received just the bag without it. Contacted customer care, waited for 3 days for reply and since there was none, I wrote again. After that I received a reply that there is no gift wrappings available in size of my item. Supposedly I am getting some pouch now as an alternative. Any kind of communication on that would make things way better. Not the service I would expect from a premium brand.

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Iztok, Thanks a lot for having taken the time to respond to us. I can see that you contacted us on the 5th December and our agent, Luiza responded to you the next day. Could it be possible that you missed out on that email? It is correct that our gift boxes are not big enough for the beach bag you ordered. Rest assured, the cotton bag we have sent you is very nice and the beach bag would fit perfectly in it. Once you receive it, please let me know what you think of it. Best regards, Vilebrequin.

  • 5 / 5 1
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    Delighted

    Review of , following an experience of by

  • 5 / 5 1
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    Fantastic

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to order, good selection of products and sizing

    Review of , following an experience of by

  • 4 / 5 1
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    Sales assistant in Kings Road very good. Delivery a bit annoying as not posted through letter box and had to go to access point to pick up

    Review of , following an experience of by

  • 5 / 5 1
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    N/A

    Review of , following an experience of by

  • 1 / 5 1
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    hard to cancel order. Website does not show order status.

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Yan, Thanks a lot for your feedback, As specified in our FAQ, due to technical reasons, we are unable to modify or cancel orders once placed. We are sorry for the inconvenience, Best regards, Vilebrequin.

  • 3 / 5 1
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    Product too small and had to be returned

    Review of , following an experience of by

  • 4 / 5 1
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    ........

    Review of , following an experience of by

  • 2 / 5 1
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    size

    Review of , following an experience of by

    Answer by vilebrequin.com
    Flag

    Dear Tim, Thanks a lot for having taken the time to leave us a review. Would it be possible for you to give me more details as to why the size was the problem? I was wondering if you took a look at our size chart for instance. Thanks a lot for the additional information. Our best regards, The Vilebrequin family.

  • 4 / 5 1
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    Easy to navigate

    Review of , following an experience of by

  • 3 / 5 1
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    No delivery

    Review of , following an experience of by

  • 3 / 5 1
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    Good sales, bad after sales

    Review of , following an experience of by

  • 5 / 5 1
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    Perfection

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Colors, quality can't be beat!

    Review of , following an experience of by

  • 5 / 5 1
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    Wonderfully quick, friendly and flexible customer interactions. Highly recommended.

    Review of , following an experience of by

  • 5 / 5 1
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    Amazing as always

    Review of , following an experience of by

  • 5 / 5 1
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    Great product

    Review of , following an experience of by

  • 5 / 5 1
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    Xxx

    Review of , following an experience of by

  • 5 / 5 1
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    Very good customer service. Thank you for that

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent

    Review of , following an experience of by

  • 5 / 5 1
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    Beautiful luxurious product

    Review of , following an experience of by

  • 5 / 5 1
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    Excelent

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Being a big n tall guy (Ex NFL) it’s tough to find fine retailers with style! I was sooooo excited that you had fly stuff that fits. Thank you!!!1

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent range of swimmers . Great quality and once I worked out sizing ..good to go. Arrived in quality package..loving it .

    Review of , following an experience of by

  • 5 / 5 1
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    Easy. Streamlined. Clear.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Beautiful, easy to navigate website.Customer service , excellent and focused on resolving any issues or requests ! Marc

    Review of , following an experience of by

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