Customer reviews for vilebrequin.com

Customer reviews

• 5 / 5

  

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  A++

  Review of 08/09/2024, following an experience of 12/08/2024 by MARK R.

• 5 / 5

  

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  Excellent quality and design

  Review of 08/09/2024, following an experience of 16/08/2024 by JOAO A.

• 1 / 5

  

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  I previously placed an order with the number 130486603 by mistake, where I ordered 3 shorts instead of just one. I contacted the company to change the order to just one short, but I was informed that it wasn't possible to modify the order, only to cancel it. I responded via email requesting the cancellation, and after receiving confirmation of the cancellation, I placed a new order for just one short. However, I was shocked to find out that the first order was not actually canceled, and I received both orders, meaning I now have 4 shorts of the same product. I believe this reflects a lack of integrity, as I was genuinely surprised by the company's lack of honesty. I only placed the second order after ensuring that the first one had been canceled.

  Review of 08/09/2024, following an experience of 13/08/2024 by MOHAMMED A.

• 5 / 5

  

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  The best.

  Review of 08/09/2024, following an experience of 01/08/2024 by VIL MONACO 0.

• 5 / 5

  

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  Always perfect, delivered in two days. And quality is super

  Review of 08/09/2024, following an experience of 14/08/2024 by JAAP B.

• 1 / 5

  

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  Excellent

  Review of 08/09/2024, following an experience of 28/07/2024 by VLADIMIR M.

• 4 / 5

  

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  Website is easy to use & the purchase is simple to make

  Review of 07/09/2024, following an experience of 11/08/2024 by LUCAS B. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I made an online order to pick up at our local Vilebrequin store, when I went to pick it up the solo employee had "Go Tanning". The second attempt was the same. Finally able to pick it up on the third trip to the store.

  Review of 07/09/2024, following an experience of 28/07/2024 by JULIE A.

• 5 / 5

  

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  I didn't receive a shipment confirmation and I hadn't created an account so I couldn't verify my order was completed. I contacted customer service and received a reply the following day. They confirmed that my order was completed and had already shipped. They gave my the tracking# and attached a copy of my invoice. Excellent response.

  Review of 05/09/2024, following an experience of 12/08/2024 by ERIC S.

• 5 / 5

  

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  Fast and efficient

  Review of 05/09/2024, following an experience of 11/08/2024 by JULIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fantastic I’m very pleased

  Review of 05/09/2024, following an experience of 12/08/2024 by L A W.

• 5 / 5

  

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  Lovely color, quality and fit. It was a great birthday gift

  Review of 05/09/2024, following an experience of 28/07/2024 by FRANZISKA S.

• 1 / 5

  

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  No delivery

  Review of 05/09/2024, following an experience of 09/08/2024 by CLAUDIO P.

• 5 / 5

  

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  Excellent service Speedy delivery Easy online payment

  Review of 05/09/2024, following an experience of 12/08/2024 by LADY AMANDA A.

• 5 / 5

  

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  The vilebrequin products is perfect

  Review of 05/09/2024, following an experience of 11/08/2024 by EVAGGELOS L.

• 5 / 5

  

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  Perfect

  Review of 05/09/2024, following an experience of 26/07/2024 by MICHAL N.

• 5 / 5

  

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  aaa

  Review of 02/09/2024, following an experience of 06/08/2024 by LUDWIKA P.

• 5 / 5

  

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  I bought a suit in Croatia and loved the quality but thought maybe the medium high waist bikini bottom was a little large, so when I got home I ordered the small. The medium was the better fit so I returned the small. I LOVE this suit! I love the quality and the fit.

  Review of 02/09/2024, following an experience of 21/07/2024 by MONICA T.

• 5 / 5

  

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  Amazing products. Classic but modern and unique at the same time. It is a brand with their own personality and design.

  Review of 02/09/2024, following an experience of 28/07/2024 by MANUEL B.

• 5 / 5

  

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  Easy and fast e shop

  Review of 02/09/2024, following an experience of 25/07/2024 by LEONIDAS K.

• 2 / 5

  

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  The product itself is beautiful, the delivery service and the silence of the Vilebrequin customer service do not match the product and its price.

  Review of 02/09/2024, following an experience of 06/08/2024 by SUSANNE H.

• 5 / 5

  

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  Great customer service

  Review of 02/09/2024, following an experience of 07/08/2024 by MARIUS G.

• 5 / 5

  

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  Easy, hassle free

  Review of 02/09/2024, following an experience of 08/08/2024 by STEWART K.

• 5 / 5

  

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  Easy to order , prompt delivery, great presentation.

  Review of 02/09/2024, following an experience of 10/08/2024 by ANTHONY P.

• 5 / 5

  

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  We were very satisfied with this order.

  Review of 02/09/2024, following an experience of 09/08/2024 by HEIDI R.

• 5 / 5

  

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  EXCELLENT

  Review of 02/09/2024, following an experience of 07/08/2024 by IRINI S.

• 5 / 5

  

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  Excellent. No issues. Easy to order and great quality products.

  Review of 01/09/2024, following an experience of 22/07/2024 by FABRIZIO A.

• 2 / 5

  

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  It was shipped in two different shipments with two different shipping companies, one was PostNL which was fine the other DHL and I still dont have it

  Review of 01/09/2024, following an experience of 06/08/2024 by BRADLEY B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy navigation

  Review of 29/08/2024, following an experience of 04/08/2024 by MARIUS G.

• 5 / 5

  

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  Very good

  Review of 29/08/2024, following an experience of 19/07/2024 by ILONA S.

• 5 / 5

  

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  Highly recommend.

  Review of 29/08/2024, following an experience of 19/07/2024 by LARAINE N.

• 3 / 5

  

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  I love your products and am a loyal customer. I find the website difficult to navigate. The shipping was awful and no one responded to my customer service. If I didn’t like the brand so much I’d give a zero.

  Review of 29/08/2024, following an experience of 04/08/2024 by PETER G.

• 5 / 5

  

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  Nest ever

  Review of 29/08/2024, following an experience of 04/08/2024 by GOROTTI M.

• 1 / 5

  

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  Terrible! I love the quality and design of the brand yet I received an awful experience which at the end I did not receive the package and only had to waste time communicating and trying to receive my package. It really is a shameful experience.

  Review of 29/08/2024, following an experience of 03/08/2024 by HEN Z.

  Answer by vilebrequin.com

  

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  Dear Henz, Thanks a lot for having taken the time to leave us a review. I can see that you asked our Customer Team Service to modify your address, however, as per our terms and conditions I am afraid we are not able to do so. We have asked the carrier in charge of our parcel to return it to us so that we can issue you with a full refund. Thanks a lot for your understanding. Best regards Vilebrequin

• 5 / 5

  

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  Communication with helpdesk : Perfect really Fast Friendly and: Efficient !

  Review of 29/08/2024, following an experience of 16/07/2024 by MARTE-INEZ R.

• 5 / 5

  

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  First class.

  Review of 27/08/2024, following an experience of 17/07/2024 by WILLIAM O.

• 1 / 5

  

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  Had to send my beach dress back as there were stains and holes

  Review of 27/08/2024, following an experience of 01/08/2024 by LARYSA T.

• 5 / 5

  

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  Fantastic footwear

  Review of 27/08/2024, following an experience of 02/08/2024 by RICHARD M.

• 5 / 5

  

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  Just fab in every way!

  Review of 27/08/2024, following an experience of 02/08/2024 by MARK B.

• 5 / 5

  

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  Best product best service

  Review of 21/08/2024, following an experience of 31/07/2024 by GEORGIOS G.

• 5 / 5

  

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  Excellent

  Review of 21/08/2024, following an experience of 30/07/2024 by EVA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Top

  Review of 21/08/2024, following an experience of 26/07/2024 by NIKOLAY H.

• 5 / 5

  

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  Very GOOD 🌞

  Review of 21/08/2024, following an experience of 15/07/2024 by KIRSTY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Seemless.

  Review of 21/08/2024, following an experience of 28/07/2024 by MARK L.

• 5 / 5

  

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  Quick and easy to browse and purchase online

  Review of 21/08/2024, following an experience of 01/08/2024 by DAVE B.

• 5 / 5

  

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  Sempre numero 1 !!!!

  Review of 21/08/2024, following an experience of 28/07/2024 by STEFANO M.

• 1 / 5

  

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  too bad, I received another woman's product, not my swimsuit. I called you and wrote to you, but I still have no solution to the issue, I have a vacation coming up and I still don't have a swimsuit, nor a response from you

  Review of 21/08/2024, following an experience of 26/07/2024 by PETYA A.

• 5 / 5

  

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  The fit and feel of the clothing, Terri and linen polos inn particular, is just perfect! Love this clothing line. While I can't wear many of the prints I see on the bathing suits, I love them all too!!

  Review of 21/08/2024, following an experience of 30/07/2024 by ROBERT S.

• 5 / 5

  

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  Excellent

  Review of 21/08/2024, following an experience of 30/07/2024 by IOANNIS E.

• 5 / 5

  

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  Everything is very okay

  Review of 21/08/2024, following an experience of 27/07/2024 by KATARZYNA G.

• 5 / 5

  

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  Nice fit!

  Review of 21/08/2024, following an experience of 27/07/2024 by VÍTOR C.

• 5 / 5

  

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  Love your Swimwear.

  Review of 21/08/2024, following an experience of 10/07/2024 by ALICE D.

• 4 / 5

  

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  Unfortunately, too small models. I was forced to return it

  Review of 21/08/2024, following an experience of 13/07/2024 by DARIO C.

• 5 / 5

  

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  Back to the orginal size, quaiity of linen fabric, cord, and *metal* cord tips. Before the size was getting smaller, the fabric was weak, the cord was too short, and fiber replace metal cord tips - bad practice and a way to destroy the brand. You're back where you should be.

  Review of 21/08/2024, following an experience of 11/07/2024 by ROBERT W.

• 5 / 5

  

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  Great quality, perfect fit, really fast delivery

  Review of 21/08/2024, following an experience of 11/07/2024 by DIMITRA Z.

• 4 / 5

  

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  was extremely disappointed with the turtle buoy

  Review of 21/08/2024, following an experience of 11/07/2024 by GAVIN J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 20/08/2024, following an experience of 26/07/2024 by ALEN B.

• 1 / 5

  

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  Poor.

  Review of 20/08/2024, following an experience of 25/07/2024 by STEPHEN L.

  Answer by vilebrequin.com

  

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  Dear Stephen, Thanks a lot for having taken the time to share your experience. Unfortunately, the comments you have left do not enable us to understand the reason for your dissatisfaction. We kindly invite you to come back to us to understand the problem at https://www.vilebrequin.com/eu/en/contact-us Best regards, Vilebrequin Customer service

• 5 / 5

  

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  The website is very easy to navigate. You should not have any problems.

  Review of 19/08/2024, following an experience of 24/07/2024 by ERIN E.

• 4 / 5

  

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  ...

  Review of 19/08/2024, following an experience of 23/07/2024 by NICK B.

• 5 / 5

  

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  great quality linen shirt and customer service

  Review of 19/08/2024, following an experience of 24/07/2024 by FREDERIC L.

• 5 / 5

  

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  Perfect and very well in time !

  Review of 18/08/2024, following an experience of 24/07/2024 by DERRICK D.

• 5 / 5

  

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  It was perfect the item

  Review of 18/08/2024, following an experience of 23/07/2024 by SYMEON S.

• 1 / 5

  

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  Disgraceful customer service. You can't even have the decency to answer simple questions. Nicoleta was appalling in her conduct and how she treats customers. Absolutely clueless and sarcastic and treating me in a rude manner. Never again

  Review of 18/08/2024, following an experience of 19/07/2024 by NICHOLAS D.

  Answer by vilebrequin.com

  

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  I have been reading your conversation with Nicoleta and would like to provide you with more details in regards to your complain as there seem there is some misunderstanding and I would like to apologize for it. For the express shipping: you received your order is two different shipments one of them being sent in standard. This can sometimes happen if one of the product is not available in our main warehouse and therefore is shipped from a store. Stores do not have the possibility to send items in express. However, this information is clearly visible on the checkout for the customer. Out of courtesy, the express shipping has been refunded to you. In regards to the Gift with purchase, we are unable to modify or cancel orders. The addition of the GWP is an automated process. If you would like to add a third item, you are more than welcome to place to a new order and I can send you a free prepaid label to return your order 130479767. TAgain, please accept our sncere apologizes. Vilebrequin customer service

  Answer by Nicholas D

  

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  That does not answer my complaint. Disgraceful customer service replies from Nicoleta. She did NOT answer my questions I had to keep emailing over several days before I got a satisfactory answer. At Vilebrequin you have NO idea how to treat your customers. Just accept it and stop providing the response I should have received in the first place. You are making this worse everytime you send the same response and do not address the compalint. Why did I not receive the correct answer the FIRST time I asked?

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• 5 / 5

  

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  good

  Review of 18/08/2024, following an experience of 23/07/2024 by AIDEN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to navigate and order.

  Review of 18/08/2024, following an experience of 07/07/2024 by TREVOR H.

• 5 / 5

  

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  Very good product, as usual

  Review of 14/08/2024, following an experience of 07/07/2024 by PEDRO M.

• 5 / 5

  

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  Easy to navigate

  Review of 14/08/2024, following an experience of 20/07/2024 by BUCUR V.

• 5 / 5

  

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  Excellent fabric, awesome design

  Review of 14/08/2024, following an experience of 20/07/2024 by GEORGE P.

• 5 / 5

  

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  Excellent.

  Review of 14/08/2024, following an experience of 07/07/2024 by GEORGI S.

• 1 / 5

  

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  Disappointing. See 3

  Review of 14/08/2024, following an experience of 19/07/2024 by CHARLES C.

• 5 / 5

  

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  Perfetto

  Review of 14/08/2024, following an experience of 20/07/2024 by PAOLO Q.

• 5 / 5

  

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  Easy ordering quality product.

  Review of 14/08/2024, following an experience of 19/07/2024 by LAWRENCE D.

• 5 / 5

  

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  ineccepibile

  Review of 14/08/2024, following an experience of 22/07/2024 by ANTONINO I.

• 5 / 5

  

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  Goede snelle levering en mooi ingepakt

  Review of 14/08/2024, following an experience of 21/07/2024 by N M.

• 5 / 5

  

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  Excellent!!! Very convenient

  Review of 14/08/2024, following an experience of 21/07/2024 by LIRON M.

• 5 / 5

  

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  Yes

  Review of 14/08/2024, following an experience of 04/07/2024 by SIMON C.

• 5 / 5

  

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  top always

  Review of 14/08/2024, following an experience of 05/07/2024 by MARCEL B.

• 5 / 5

  

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  BRUTAL...

  Review of 14/08/2024, following an experience of 04/07/2024 by KEVIN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 14/08/2024, following an experience of 04/07/2024 by VASILEIOS D.

• 3 / 5

  

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  Most probably I won’t buy a swimsuit again

  Review of 13/08/2024, following an experience of 17/07/2024 by DIMITRIOS S.

• 5 / 5

  

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  very good

  Review of 13/08/2024, following an experience of 18/07/2024 by NIKOLAOS L.

• 5 / 5

  

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  Most informative website, perfect service, excellent product !

  Review of 13/08/2024, following an experience of 17/07/2024 by NATALIA A.

• 5 / 5

  

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  Fabulous from start to finish

  Review of 13/08/2024, following an experience of 03/07/2024 by JEREMY W.

• 1 / 5

  

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  products that were of surprisingly poor quality

  Review of 13/08/2024, following an experience of 22/06/2024 by JACQUELINE J.

  Answer by vilebrequin.com

  

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  Dear Jacqueline, Thanks a lot for having taken the time to leave us a review. We are very sorry to read that you have encountered a problem with your product. I can see that you are in contact with our customer service. Rest assured, Vilebrequin's goal is to provide an exemplary level of customer service and, in that respect, our team will gather all efforts to provide you with the most suitable solution. Please do not hesitate to reach back, should you need to. Best regards, The Vilebrequin Family.

  Answer by Jacqueline J

  

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  No one from customer service has reached out, and my problem remains unresolved. This is the first time I've had such a terrible experience, costing me over $1,150. The products quality is extremely poor, and the lack of customer service has made this the worst shopping experience I've ever had.

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• 5 / 5

  

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  Excellent experience.

  Review of 13/08/2024, following an experience of 18/07/2024 by RUBY V.

• 3 / 5

  

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  I love the brand

  Review of 13/08/2024, following an experience of 03/07/2024 by MAIRA M.

• 5 / 5

  

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  Excellent

  Review of 11/08/2024, following an experience of 16/07/2024 by JAMES L.

• 2 / 5

  

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  1 order separated to 2 shipments with different arrival time

  Review of 11/08/2024, following an experience of 30/06/2024 by HAIM T.

• 5 / 5

  

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  Great.

  Review of 11/08/2024, following an experience of 16/07/2024 by STEFANOS P.

• 5 / 5

  

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  Excellent

  Review of 10/08/2024, following an experience of 14/07/2024 by ATHANASIOS B.

• 1 / 5

  

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  Very light delivery no answer from concierge service

  Review of 10/08/2024, following an experience of 15/07/2024 by PAUL M.

• 5 / 5

  

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  Excellent

  Review of 10/08/2024, following an experience of 30/06/2024 by MOHAMMED B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing service

  Review of 09/08/2024, following an experience of 15/07/2024 by TRACEY M.

• 5 / 5

  

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  Great experience

  Review of 09/08/2024, following an experience of 27/06/2024 by ALEN B.

• 2 / 5

  

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  Returns should be offered by the retailer as is done with all retailers I am a customer of. I didn’t appreciate that I needed to handle return shipping cost.

  Review of 09/08/2024, following an experience of 11/07/2024 by AMAL B.

  Answer by vilebrequin.com

  

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  Dear Amal, Thanks a lot for your review. It is correct that we do not offer free returns from your destination as stated on our website. We are, however, working on a solution so that international customers would be able to return their orders against a flat fee as we aim to improve our international customer's experience. Thanks a lot for your understanding, Best regards, Vilebrequin.

• 1 / 5

  

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  I never received my product and your customer service has been completely rude and unhelpful and are blaming me for the issue. I cannot get deliveries with signature and they say that I chose that when I purchase your product, but that is untrue your delivery methods clearly do not say that and they will not change their delivery method and I have not got my package and they told me there’s nothing else they could do. If you look on their purchase page, the only thing that Delivery says is free delivery 7 to 10 days. Completely rude customer service

  Review of 08/08/2024, following an experience of 14/07/2024 by ANDREW S.

  Answer by vilebrequin.com

  

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  Dear Andrew, Thanks a lot for your email. I have looked at the conversation with our customer service and it appears that you are disatisfied because a signature is required for the delivery of your item. Please note that you selected yourself that option and you also paid 6 USD for it. We could have delivered you without signature if you had selected that other option ( free) We are sorry for the inconvenience, Best regards Vilebrequin.

• 5 / 5

  

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  I love them. There's nothing like them

  Review of 06/08/2024, following an experience of 28/06/2024 by ANA MARTINA L.

• 5 / 5

  

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  The design and quality and fit are very nice.

  Review of 06/08/2024, following an experience of 11/07/2024 by RICHARD L.

• 5 / 5

  

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  EXCELLENT

  Review of 06/08/2024, following an experience of 14/07/2024 by KONSTANTINA I.

Reviews displayed in chronological order