Customer reviews for vilebrequin.com

Customer reviews

• 5 / 5

  

  Edit Flag

  none

  Review of 13/02/2021, following an experience of 17/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent site, fast shipping, excellent quality

  Review of 10/02/2021, following an experience of 26/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  none

  Review of 07/02/2021, following an experience of 11/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 04/02/2021, following an experience of 23/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I loved the packaging. Excellent

  Review of 01/02/2021, following an experience of 05/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 01/02/2021, following an experience of 20/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 01/02/2021, following an experience of 21/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I ordered two personalized swimsuits and they arrived without the personalization, although I was charged for it.

  Review of 30/01/2021, following an experience of 14/01/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

  Flag

  Dear Antonio, Thanks a lot for your feedback. I can see that our agent, Kristina, was quick to answer back to you and that she could send you the correct products. Again, our apologies for the inconvenience. Our best regards, Vilebrequin Customer Service.

• 5 / 5

  

  Edit Flag

  Excellent service, fast shipping

  Review of 30/01/2021, following an experience of 26/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 30/01/2021, following an experience of 17/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great quality as ever and delivered really quickly even after all the Brexit border issues!

  Review of 30/01/2021, following an experience of 15/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 30/01/2021, following an experience of 17/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  First glass customer service

  Review of 30/01/2021, following an experience of 17/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 30/01/2021, following an experience of 12/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I was impressed with the speed of delivery as well as how the product came packaged

  Review of 22/01/2021, following an experience of 10/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  My checkout experience with Vilebrequin was awful, I had to fill out my information 15 times and my purchase was continually being rejected. When I called customer support they told me it was my bank, who I contacted and the bank said they hadn't even seen any transactions from Vilebrequin. I was finally able to checkout using PayPal, but the checkout process was a massive hassle and extremely frustrating. Luckily, the products I purchased were lovely and an excellent gift, once I was actually able to place the order. My partner was very happy with them and they were great quality swim trunks.

  Review of 20/01/2021, following an experience of 19/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Size chart is confusing with Large being "32" When I ordered I got 32 inches waist which is not large and not what I ordered (I ordered Large which is 36-38). When I want to return they want to charge me shipping for their error. At the prices they charge I expect better customer service and an ordering system that works

  Review of 18/01/2021, following an experience of 05/01/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

  Flag

  Dear Nicholas, Thanks a lot for having shared your experience with us. I am sorry to read that your experience did not meet your expectations. We are constantly working on improving the information displayed on our website. I have been informed of your sizing issue and would like to provide you with a promotional code for your next purchase. Please contact us at https://www.vilebrequin.com/eu/en/contact-us Best regards, Vilebrequin Customer service.

• 5 / 5

  

  Edit Flag

  Great product. Had several pairs. Suggest the sizes are “smaller”’than they state. Had to send back a M and exchange for a L (34” waist). But exchange went smoothly.

  Review of 14/01/2021, following an experience of 18/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 12/01/2021, following an experience of 14/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 10/01/2021, following an experience of 13/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  none

  Review of 09/01/2021, following an experience of 28/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 08/01/2021, following an experience of 27/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  none

  Review of 06/01/2021, following an experience of 24/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to search through the website, Fast delivery, high satisfaction :)

  Review of 06/01/2021, following an experience of 26/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 03/01/2021, following an experience of 30/11/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 31/12/2020, following an experience of 03/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great designs, great materials, great workmanship, great service.

  Review of 31/12/2020, following an experience of 04/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  I have not received my package

  Review of 30/12/2020, following an experience of 18/12/2020 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

  Flag

  Dear Ana, Thanks a lot for sharing your experience with us. I have checked the status of your order and it is being cleared in Mexico. As communicated on our website when you place an order with a "ship to" Mexico, it can take up to three weeks.This is due to customs formalities necessary to import goods to Mexico. I am confident you will be receiving your parcel in the coming week. Warm regards, Vilebrequin Customer Service

• 5 / 5

  

  Edit Flag

  none

  Review of 29/12/2020, following an experience of 15/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The best product, fabulous quality with great colours, a must for any summer holiday, Barbados let’s it shine! 🇧🇧😎

  Review of 29/12/2020, following an experience of 16/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Terrible! My swimsuit inside lining has been stitched back to front! Can’t believed Vilebrequin does not have a proper quality control.

  Review of 29/12/2020, following an experience of 25/12/2020 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

  Flag

  Dear Tuloup, Thanks a lot for having taken the time to share your experience.Vilebrequin strives to provide high quality products to its customers, and your satisfaction remains our top priority. I can see that you have reached our customer service as well. One of our team member will be responding to you shortly to find the most suitable solution for you. Warm regards, Vilebrequin customer service.

• 5 / 5

  

  Edit Flag

  Súper fast delivery and shorts in perfect condition ,,, all ready for our trip to Dubai - thank you

  Review of 29/12/2020, following an experience of 14/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Really good service any swimming shorts fit according to size

  Review of 29/12/2020, following an experience of 14/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great services! :) I recommend this site!

  Review of 25/12/2020, following an experience of 24/11/2020 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Ordering was straight forward, same for payment. Then my order NO 30213736 was split into two different shipments: Shipment #1: parcel Number 61237138148, track ID ZI6XLCDG was delivered by GLS in two working days. Excellent service! Shipment #2: parcel number M2586249410 not delivered yet by UPS. After many phone calls and discussions with UPS customer service, earlier today they informed me that they can't trace the parcel... their only instruction towards me was to keep calling them daily, maybe the parcel will pop up! Complete disgrace!

  Review of 25/12/2020, following an experience of 09/12/2020 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

  Flag

  Dear Mihai, We are truly sorry to read that you've experienced trouble with the shipment of the second parcel. Indeed our customer service team is aware of your case and did their best to track your parcel. As you know, Vilebrequin strives to provide the best services and products and we could sometimes face trouble with our logistics partners such as UPS. Due to the current situation, we've tried to reach UPS support in order to find the parcel but like you we had trouble with the local Romanian UPS office. Nevertheless, and giving the fact that you're still waiting for your item, we decided to issue the refund of the item. Because UPS wasn't able to track it properly. We know that it's not the best solution you were expecting but this is the only way for us to act towards you. But be assured that we are still waiting for information from UPS Romania and will do our best for such case to not be reproduced again. We remain at your disposal and wish you a very nice Festive season. With warm regards Vilebrequin Customer Service

• 5 / 5

  

  Edit Flag

  none

  Review of 25/12/2020, following an experience of 08/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service

  Review of 25/12/2020, following an experience of 25/11/2020 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I ordered two shirts in XL and the confirmation said XS. I emailed your customer service line within 10 minutes pointing out the mistake. I got a response some time later suggesting I returned the shirts for a refund after they had been delivered . This is extremely poor customer service and I will never buy your product again.

  Review of 23/12/2020, following an experience of 08/12/2020 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

  Flag

  Dear Kevin, We thank you for your comments are truly sorry to read that you've experienced some trouble with your last order. As suggested by our customer service team, we would have been able to refund your order if you did refuse your parcel upon arrival in Australia. Nevertheless, we noticed that the parcel has been delivered to you by DHL. You can still return us your two Polos in order to get refunded. Regarding the size you've ordered, we have checked our system and it shows that the polos were ordered in XS and not XL, but we express our apologies if those were not the size you've wished. We hope that you can return your items so that you can order again with the right size. We will provide you by email a discount code in order to express our apologies for the inconvenience you've experienced. In the meantime, we wish you great and safe Holiday season. With warm regards Vilebrequin Customer Service

• 5 / 5

  

  Edit Flag

  none

  Review of 23/12/2020, following an experience of 08/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  none

  Review of 23/12/2020, following an experience of 20/11/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  From ordering through to delivery everything was excellent.

  Review of 20/12/2020, following an experience of 08/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great overall experience

  Review of 17/12/2020, following an experience of 05/12/2020 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  it was okay, its a pity none of my purchases were boxed, they were all gifts.....

  Review of 15/12/2020, following an experience of 30/11/2020 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

  Flag

  Dear Peter, Thanks a lot for having taken the time to share your experience with us. Please note that when placing your order, you should select the "gift" option in the cart in order to receive your products packed in gift boxes. Best regards, Vilebrequin Customer Service

• 2 / 5

  

  Edit Flag

  It hasn’t arrived

  Review of 15/12/2020, following an experience of 01/12/2020 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

  Flag

  Dear Katherine, Thanks a lot for having taken the time to share your experience with us. I have checked the tracking link we provide to you on your shipment confirmation and it appears your parcel will be delivered today. I am sorry that the delivery of your parcel took a bit longer than expected. Please do not hesitate to reach us (https://www.vilebrequin.com/eu/en/contact-us), should you have any other requests. Best regards, Vilebrequin Customer Service.

• 4 / 5

  

  Edit Flag

  none

  Review of 15/12/2020, following an experience of 29/11/2020 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order