Customer reviews for vilebrequin.com

Customer reviews

• 5 / 5

  

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  Review of 11/05/2021, following an experience of 21/04/2021 by A A. *

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• 5 / 5

  

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  Prompt delivery Great packaging Thank you!

  Review of 11/05/2021, following an experience of 20/04/2021 by A A. *

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• 5 / 5

  

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  Review of 11/05/2021, following an experience of 23/04/2021 by A A. *

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• 5 / 5

  

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  Review of 11/05/2021, following an experience of 23/04/2021 by A A. *

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• 5 / 5

  

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  Fast delivery and as always, great luxury products!

  Review of 11/05/2021, following an experience of 19/04/2021 by A A. *

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• 4 / 5

  

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  Well working online shop

  Review of 11/05/2021, following an experience of 23/04/2021 by A A. *

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• 5 / 5

  

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  Fast and easy

  Review of 11/05/2021, following an experience of 23/04/2021 by A A. *

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• 1 / 5

  

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  I am still waiting for my order 30227569!! More than 45 days!!

  Review of 11/05/2021, following an experience of 19/04/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Lyuben, Thanks a lot for having taken the time to share your experience with us. We are sorry for the delay you have experienced in receiving your new order. This is due to the fact that, technically, our logistic partner needed to receive your return before sending you your new order. I am happy to let you know that your new order was sent out yesterday and you should be receiving in the next coming days. We will be sending you a promotional code to be used online as a commercial gesture. Again, please accept our apologies for the inconvenience. Best regards, Vilebrequin Customer service.

• 5 / 5

  

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  Review of 11/05/2021, following an experience of 22/04/2021 by A A. *

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• 1 / 5

  

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  no connection , no respond of callcenter , no communication , ..... welcome in 2021 !!!

  Review of 11/05/2021, following an experience of 14/04/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Peter, Thanks a lot for having taken the time to share your experience with us. I can see indeed that you contacted us on the 14th April to ensure your parcel could be delivered on the 16th at the latest. I am sorry that our team was not available in order to respond to your request but I am pleased to see your order was delivered on the 16th April. As stated in our FAQ, deliveries to Belgium usually takes 2 to 3 working days in standard mode and 1 to 2 working days in express mode. You can also track the delivery of your parcel using the link sent in your shipping confirmation email. The satisfaction of our customers remains our main priority. I will ensure your feedback is passed on to the team in that respect. Best regards, Vilebrequin customer service.

  Answer by vilebrequin.com

  

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  Dear Peter, Thanks a lot for having taken the time to share your experience with us. I can see indeed that you contacted us on the 14th April to ensure your parcel could be delivered on the 16th at the latest. I am sorry that to read that you had difficulties in reaching us but I am pleased to see your order was delivered on the 16th April. As stated in our FAQ, deliveries to Belgium usually takes 2 to 3 working days in standard mode and 1 to 2 working days in express mode. You can also track the delivery of your parcel using the link sent in your shipping confirmation email. The satisfaction of our customers remains our main priority. I will ensure your feedback is passed on to the team in that respect. Best regards, Vilebrequin customer service.

  Show exchanges Hide exchanges
• 5 / 5

  

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  Your great 💙

  Review of 11/05/2021, following an experience of 05/04/2021 by A A. *

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• 5 / 5

  

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  Review of 11/05/2021, following an experience of 10/04/2021 by A A. *

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• 4 / 5

  

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  Review of 11/05/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  Review of 11/05/2021, following an experience of 17/04/2021 by A A. *

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• 5 / 5

  

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  Review of 11/05/2021, following an experience of 19/04/2021 by A A. *

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• 5 / 5

  

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  Review of 11/05/2021, following an experience of 18/04/2021 by A A. *

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• 5 / 5

  

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  Easy to order, quick delivery, true to size, everything perfect.

  Review of 28/04/2021, following an experience of 11/04/2021 by A A. *

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• 5 / 5

  

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  Review of 28/04/2021, following an experience of 11/04/2021 by A A. *

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• 5 / 5

  

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  Perfect love the shorts for father and son

  Review of 28/04/2021, following an experience of 14/04/2021 by A A. *

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• 5 / 5

  

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  QUALITY, QUALITY , QUALITY ...DESIGN , TOO

  Review of 28/04/2021, following an experience of 11/04/2021 by A A. *

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• 5 / 5

  

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  Review of 28/04/2021, following an experience of 12/04/2021 by A A. *

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• 2 / 5

  

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  send my order back bcs to small, recieved and payed for new order. Still no refund, you recieved my order on 14-4!!!

  Review of 28/04/2021, following an experience of 11/04/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Valerie, Thanks a lot for having taken the time to share your experience with us. I have checked the status of your returned parcel and the address mentioned for the delivery on the tracking link actually refers to a Bpost center and is not our warehouse. I have contacted our logistic partner to solve this as soon as possible to understand why your parcel is held at this center. We will be liaising with you by email in order to solve this situation as soon as possible. Best regards, Vilebrequin customer service.

• 5 / 5

  

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  Good products and Good delivery Thank you

  Review of 28/04/2021, following an experience of 14/04/2021 by A A. *

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• 5 / 5

  

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  Review of 28/04/2021, following an experience of 28/03/2021 by A A. *

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• 5 / 5

  

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  Review of 28/04/2021, following an experience of 30/03/2021 by A A. *

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• 5 / 5

  

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  Review of 22/04/2021, following an experience of 10/04/2021 by A A. *

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• 5 / 5

  

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  Everything was perfect.

  Review of 22/04/2021, following an experience of 10/04/2021 by A A. *

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• 5 / 5

  

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  Review of 21/04/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  Review of 20/04/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  Review of 20/04/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  Review of 20/04/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  Review of 19/04/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  perfect service , quality and delivery, thank you

  Review of 19/04/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  The size I ordered did not quite fit - the return was incredibly easy and the refund went without a hitch on Vilbrequin's receipt of the goods. The second pair of trunks which I ordered arrived within three days which was brilliant!

  Review of 19/04/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  Review of 18/04/2021, following an experience of 17/04/2021 by A A. *

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• 5 / 5

  

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  Review of 18/04/2021, following an experience of 05/04/2021 by A A. *

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• 5 / 5

  

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  Review of 16/04/2021, following an experience of 04/04/2021 by A A. *

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• 5 / 5

  

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  Defo order a size up as they fit small. But lovely shorts, can’t wait to hit the beach in them 👌

  Review of 15/04/2021, following an experience of 28/03/2021 by A A. *

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• 5 / 5

  

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  Review of 15/04/2021, following an experience of 31/03/2021 by A A. *

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• 1 / 5

  

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  Placed an order on 20/3/2011 and now it’s 12/4/2021 and still not received it. No genuine apologies and one lady I spoke to was incredibly rude and unhelpful.

  Review of 15/04/2021, following an experience of 20/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Charlotte, We thank you for sharing your comment and we are truly sorry for the inconvenience experienced with your last order. Vilebrequin strives to provide high-quality products and services to its customers but sometimes we face issues with our logistics partners. I am happy to see that your order was finally delivered in good condition. I would like to offer you a promotional code for the delay you have experienced. We will be contacting you in that respect. Again, please accept our sincere apologies. Kind regards, Vilebrequin Customer Service.

• 1 / 5

  

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  Horrible service. Free returns were promised on site and the customer service rep took 5-6 emails before telling I had to pay for the return myself.

  Review of 15/04/2021, following an experience of 30/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Rigel, Thanks a lot for having taken the time to share your experience with us. Please allow me to explain what happened. You send us an email requesting a prepaid label but for the moment we do not offer free returns from Mexico. You then send us a screenshot from the US website showing free returns, however the condition "free shipping & free returns" only applies to a "ship to United states" but is not applicable in your destination, which is Mexico. If you choose "ship to mexico" , you will see that this footer is no longer visible. I am afraid that you were not navigating on the right website for your "ship to" destination. All destinations eligible for free returns are stated in our FAQ, under section "returns & exchanges" Best regards, Vilebrequin Customer Service. The screenshot the customer is showing is a screenshot from the US website, meaning the condition describes "free shipping & free returns" applies to a "ship to United states". However, once the customer chooses a "ship to mexico" this footer is no longer visible. The customer was not navigating on the right website.

  Answer by vilebrequin.com

  

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  Dear Rigel, Thanks a lot for having taken the time to share your experience with us. Please allow me to explain what happened. You send us an email requesting a prepaid label but for the moment we do not offer free returns from Mexico. You then send us a screenshot from the US website showing free returns, however the condition "free shipping & free returns" only applies to a "ship to United states" but is not applicable in your destination, which is Mexico. If you choose "ship to mexico" , you will see that this footer is no longer visible. I am afraid that you were not navigating on the right website for your "ship to" destination. All destinations eligible for free returns are stated in our FAQ, under section "returns & exchanges" Best regards, Vilebrequin Customer Service.

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• 4 / 5

  

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  No issues with the order itself.

  Review of 15/04/2021, following an experience of 11/04/2021 by A A. *

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• 5 / 5

  

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  quick and perfect delivery

  Review of 15/04/2021, following an experience of 28/03/2021 by A A. *

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• 5 / 5

  

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  Review of 09/04/2021, following an experience of 28/03/2021 by A A. *

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• 3 / 5

  

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  For goods as expensive as Vilebrequin, I would appreciate not having to pay for the delivery and the return of merchandise for exchange due to wrong size. I am sure you could make an arrangement with a distributor in Canada to improve the customers’ experience.

  Review of 08/04/2021, following an experience of 27/03/2021 by A A. *

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• 5 / 5

  

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  Review of 07/04/2021, following an experience of 25/03/2021 by A A. *

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• 5 / 5

  

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  Review of 05/04/2021, following an experience of 24/03/2021 by A A. *

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• 5 / 5

  

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  Review of 05/04/2021, following an experience of 24/03/2021 by A A. *

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• 5 / 5

  

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  Review of 04/04/2021, following an experience of 22/03/2021 by A A. *

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• 5 / 5

  

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  Fast delivery, excellent products. Promot customer service!

  Review of 03/04/2021, following an experience of 22/03/2021 by A A. *

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• 3 / 5

  

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  Review of 02/04/2021, following an experience of 21/03/2021 by A A. *

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• 5 / 5

  

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  ecellent sufficient service to the point

  Review of 01/04/2021, following an experience of 20/03/2021 by A A. *

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• 1 / 5

  

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  It is a bad service when i want to return the items !! It is not easy and its on my charge !! Im really not happy shopping online with you and will never do

  Review of 01/04/2021, following an experience of 19/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Noura, Thanks a lot for having taken the time to share your experience with us. You contacted us in regards to returning or eventually exchanging your order as the fit was too small. Unfortunately, we do not offer exchanges on international orders and we do not offer refunds on taxes and delivery costs when goods are returned. I kindly invite you to read our FAQ where this is stated. Thanks a lot for your understanding. Best regards, Vilebrequin Customer Service.

• 5 / 5

  

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  Review of 30/03/2021, following an experience of 17/03/2021 by A A. *

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• 5 / 5

  

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  Excellent service! Super fast delivery of a high-quality garment!

  Review of 30/03/2021, following an experience of 18/03/2021 by A A. *

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• 5 / 5

  

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  Review of 30/03/2021, following an experience of 25/02/2021 by A A. *

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• 5 / 5

  

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  Review of 30/03/2021, following an experience of 24/02/2021 by A A. *

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• 5 / 5

  

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  Review of 30/03/2021, following an experience of 15/03/2021 by A A. *

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• 2 / 5

  

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  I spent £250.00 and forgot to tick the gitt box so gift arrived with no box. I called to ask if I could have a gift box posted as this was a present and was told not possible. Very disappointing customer service. I ended up having to find a store that stocked Vilbrequin and they kindly helped but very unimpressed with online customer service.

  Review of 30/03/2021, following an experience of 12/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Elizabeth, Thanks a lot for having taken the time to share your experience. When you order online, you have the possibility to tick the "gift" box in order to receive your order in a gift box. Unfortunately, if not ticked, it is technically impossible for us to send gift boxes separately. However, our items are always carefully packed in silk paper. Thanks a lot for your understanding. Best regards, Vilebrequin Customer Service

• 5 / 5

  

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  Extremely efficient and super fast delivery

  Review of 30/03/2021, following an experience of 02/03/2021 by A A. *

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• 1 / 5

  

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  customer service was not helpful at all

  Review of 30/03/2021, following an experience of 28/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Nick, Thanks a lot for having taken the time to share your experience. You contacted us to ask about your monogrammed item. We confirmed you that, as per our system shows, you choose a white embroidery on a black swimwear. Unfortunately, once the color of the monogram is chosen, please note that it is final and we cannot amend it. Also, monogrammed pieces are not exchangeable nor refundable. Thanks a lot for your understanding, Kind regards, Vilebrequin customer service

• 5 / 5

  

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  Review of 30/03/2021, following an experience of 25/02/2021 by A A. *

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• 4 / 5

  

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  Review of 30/03/2021, following an experience of 13/03/2021 by A A. *

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• 1 / 5

  

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  I have ordered a month ago and I still haven't received my stuff or an email of any kind these is unprofessional way and disrespectful and tried contacting you several times by phone and mail what a treatment for your clients!!!!

  Review of 30/03/2021, following an experience of 21/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Abdulhadi, Thanks a lot for having taken the time to share your experience. I am very sorry as after carrying out an investigation, it appears your order stayed with our logistic partner and was not sent to you. We would like to make it up to you and offer you a promotional code. We will be contacting you shortly. We will also refund your order as per your request. Best regards, Vilebrequin Customer service

• 4 / 5

  

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  none

  Review of 22/03/2021, following an experience of 09/03/2021 by A A. *

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• 3 / 5

  

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  Overdue delivery with several unkept delivery date notifications

  Review of 21/03/2021, following an experience of 10/03/2021 by A A. *

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• 5 / 5

  

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  Fast delivery, perfect quality!

  Review of 21/03/2021, following an experience of 10/03/2021 by A A. *

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• 5 / 5

  

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  Nice stores and like that price is standard. Only buy limited edition. The opportunity you have is with availability and variety. Want more. Only found them in one store and were the same design. PR store closed after hurricanes.

  Review of 20/03/2021, following an experience of 19/03/2021 by A A. *

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• 5 / 5

  

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  Review of 20/03/2021, following an experience of 08/03/2021 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 20/03/2021, following an experience of 07/03/2021 by A A. *

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• 5 / 5

  

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  Great service as always really fast delivery.

  Review of 20/03/2021, following an experience of 08/03/2021 by A A. *

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• 5 / 5

  

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  Review of 20/03/2021, following an experience of 08/03/2021 by A A. *

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• 5 / 5

  

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  Website easy to navigate, shorts arrived in few days.

  Review of 20/03/2021, following an experience of 05/03/2021 by A A. *

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• 5 / 5

  

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  Review of 17/03/2021, following an experience of 05/03/2021 by A A. *

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• 5 / 5

  

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  Perfect

  Review of 16/03/2021, following an experience of 16/02/2021 by A A. *

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• 5 / 5

  

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  Arrived on time.

  Review of 16/03/2021, following an experience of 03/03/2021 by A A. *

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• 3 / 5

  

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  I was ordering 5XL shirts and received XS; upon checking the order confirmation e-mail learned it read XS too. This is strange as I clearly recall clicking 5XL, it is quite difficult to confuse it with XS, isn"t it?

  Review of 14/03/2021, following an experience of 28/02/2021 by A A. *

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• 1 / 5

  

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  Terrible new attitude towards customers. Not customer support's fault but still felt poorly treated while being a loyal customer....

  Review of 13/03/2021, following an experience of 28/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Frederick, Thanks a lot for having shared your experience with us. I am sorry to read that you last experience did not give you satisfaction. However, as my colleague has explained to you we do not ship to freight forwarding address; which is why we had to cancel and refund your order. Thanks a lot for your understanding. Best regards, Vilebrequin Customer Service

• 5 / 5

  

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  Good evening , very impressed with the quality and finish of my purchases so far , also general packaging and delivery , thanks Peter .

  Review of 11/03/2021, following an experience of 27/02/2021 by A A. *

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• 5 / 5

  

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  Excellent service 5 stars

  Review of 10/03/2021, following an experience of 25/02/2021 by A A. *

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• 5 / 5

  

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  Review of 09/03/2021, following an experience of 09/02/2021 by A A. *

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• 4 / 5

  

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  Review of 08/03/2021, following an experience of 22/02/2021 by A A. *

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• 5 / 5

  

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  Great service!! Great product! Most beautiful colors!

  Review of 05/03/2021, following an experience of 21/02/2021 by A A. *

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• 5 / 5

  

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  Excellent service and fantastic product

  Review of 05/03/2021, following an experience of 21/02/2021 by A A. *

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• 5 / 5

  

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  Beautiful and comfy bottom, it is a pity you do not have another top to match

  Review of 04/03/2021, following an experience of 03/03/2021 by A A. *

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• 5 / 5

  

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  Review of 04/03/2021, following an experience of 20/02/2021 by A A. *

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• 3 / 5

  

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  Review of 02/03/2021, following an experience of 18/02/2021 by A A. *

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• 5 / 5

  

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  Review of 26/02/2021, following an experience of 14/02/2021 by A A. *

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• 5 / 5

  

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  Review of 26/02/2021, following an experience of 14/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Review of 25/02/2021, following an experience of 14/02/2021 by A A. *

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• 5 / 5

  

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  Amazing quality amazing packaging!

  Review of 25/02/2021, following an experience of 10/02/2021 by A A. *

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• 2 / 5

  

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  I bought this for my picky husband. He absolutely loves it (the feel, the drape, the simplicity), but the pants only lasted him 4 months of wear...we had to patch one knee at 3 months and now a second patch is needed for the other knee. At this price, I expected the quality to be much, much better. May be we received a defective one...but I find it heard to justify repurchasing if it will only last us another 4 months.

  Review of 25/02/2021, following an experience of 21/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Betty, We are sincerely sorry that your order does not give you complete satisfaction. Could you please contact our customer service at https://www.vilebrequin.com/eu/en/contact-us and send us pictures of the problem so that we can assist you further? Best regards, Vilebrequin Customer Service.

• 5 / 5

  

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  Have bought many swim shorts from Vilebrequin. The quality never ever disappoints and the packaging completes the the experience! Shipping was extremely fast. Roll on the summer

  Review of 25/02/2021, following an experience of 10/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Valerie was exceptional.

  Review of 19/02/2021, following an experience of 07/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Very high quality, beautifully designed bathing suit, however the torso was far too short and the deep v went too low. Returns are a hassle - have to pay $50 and of course you don’t get reimbursed for the shipping cost. Not great service but beautiful suits!

  Review of 17/02/2021, following an experience of 05/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 16/02/2021, following an experience of 03/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 14/02/2021, following an experience of 03/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 14/02/2021, following an experience of 01/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Superb service. I originally ordered the wrong size, but the returns process was easy and the company support was excellent. My new (larger) shorts arrived today and I am delighted. I highly recommend the product and the company!

  Review of 13/02/2021, following an experience of 12/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good site navigation, extremely fast delivery and easy returns process

  Review of 13/02/2021, following an experience of 01/02/2021 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order