Customer reviews for vilebrequin.com

Customer reviews

• 5 / 5

  

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  Always great clothing and style...

  Review of 22/09/2021, following an experience of 02/07/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent craftsmanship and fabric. Even for a plain white swim shorts, worth the cost.

  Review of 22/09/2021, following an experience of 07/07/2021 by A A. *

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• 5 / 5

  

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  Prompt customer service response; quick delivery; there seemed to be a bit of a delay in preparing a portion of the shipment for delivery; however all items arrived in a timely manner, within the range of delivery expectation.

  Review of 22/09/2021, following an experience of 27/08/2021 by A A. *

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• 5 / 5

  

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  Service varies dramatically store by store. In NY amazing story. In Bal Harbour FL not so good.

  Review of 22/09/2021, following an experience of 14/07/2021 by A A. *

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• 3 / 5

  

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  The design and brand as a whole are great, but I am afraid the materials and fittings aren't. The quality is really poor, especially when you consider the very high price. I don't mind paying extra for a specific brand or image, but this lack of quality and feel, will make me reconsider a new purchase in the future.

  Review of 22/09/2021, following an experience of 23/06/2021 by A A. *

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• 5 / 5

  

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  This is a great company and service. I highly recommend.

  Review of 22/09/2021, following an experience of 08/07/2021 by A A. *

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• 5 / 5

  

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  Very nice.

  Review of 22/09/2021, following an experience of 02/08/2021 by A A. *

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• 5 / 5

  

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  seamless online service

  Review of 22/09/2021, following an experience of 25/07/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 22/09/2021, following an experience of 24/07/2021 by A A. *

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• 5 / 5

  

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  great service and quality

  Review of 31/08/2021, following an experience of 19/08/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 31/08/2021, following an experience of 16/08/2021 by A A. *

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• 5 / 5

  

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  Great product. Very efficient service.

  Review of 29/08/2021, following an experience of 01/08/2021 by A A. *

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• 1 / 5

  

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  I have too much chest hair to wear Vilebrequin swimsuits

  Review of 28/08/2021, following an experience of 13/08/2021 by A A. *

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• 3 / 5

  

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  none

  Review of 28/08/2021, following an experience of 14/08/2021 by A A. *

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• 5 / 5

  

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  Awesome brand, quality top notch.

  Review of 28/08/2021, following an experience of 17/08/2021 by A A. *

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• 5 / 5

  

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  Tried to find the Vilebrequin 50th anniversary swim shorts in Côte d'Azur, but no where to be found. Ordered them online and just a few days later they were delivered to my house in Sweden. Worked like a charm, thanks!

  Review of 28/08/2021, following an experience of 02/08/2021 by A A. *

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• 5 / 5

  

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  Quick delivery, nice packaging

  Review of 28/08/2021, following an experience of 03/08/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 28/08/2021, following an experience of 05/08/2021 by A A. *

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• 1 / 5

  

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  when you need customer service, the phone is not answered. On e-mail requests for help, no answer! Terrible customer unfriendly organisation.

  Review of 27/08/2021, following an experience of 01/08/2021 by A A. *

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• 5 / 5

  

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  Very efficient service and website very easy to navigate.

  Review of 12/08/2021, following an experience of 31/07/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 12/08/2021, following an experience of 31/07/2021 by A A. *

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• 1 / 5

  

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  Awful customer service and delivery. Please don’t buy from this website. Took 10 days to answer a question why my order hadn’t been shipped after 2 weeks

  Review of 11/08/2021, following an experience of 11/07/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Julia, Thanks a lot for sharing your experience with Vilebrequin. We are sorry it took us longer than usual to respond back to you. Due to a large number of requests, we do experience a delay in answering back. In regards to the delivery of your order, indeed, as my colleague explained to you, we had an issue with the payment as the validation took longer than expected and this resulted in your order not being shipped. We greatly apologize for the this and hope you will trust us again. Best regards, Vilebrequin Customer Service.

• 5 / 5

  

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  none

  Review of 11/08/2021, following an experience of 28/07/2021 by A A. *

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• 5 / 5

  

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  Alles verliep zeer vlot, zowel de communicatie als de geleverde service tot aan de deur ! 👌👍

  Review of 11/08/2021, following an experience of 09/07/2021 by A A. *

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• 4 / 5

  

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  none

  Review of 07/08/2021, following an experience of 14/07/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 07/08/2021, following an experience of 19/07/2021 by A A. *

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• 5 / 5

  

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  Good quality

  Review of 07/08/2021, following an experience of 14/07/2021 by A A. *

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• 3 / 5

  

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  Express delivery promise of 1-2 days was not kept (fee was refunded). Customer Service not very responsive.

  Review of 07/08/2021, following an experience of 18/07/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Nice clear easy to use website. Excellent communication and the shirt was delivered next day very impressed!

  Review of 07/08/2021, following an experience of 13/07/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 07/08/2021, following an experience of 02/08/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 07/08/2021, following an experience of 18/07/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 07/08/2021, following an experience of 13/07/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 07/08/2021, following an experience of 11/07/2021 by A A. *

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• 5 / 5

  

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  I was able to select clearly from the many available swim trunks. They were delivered on time and they fit.

  Review of 07/08/2021, following an experience of 12/07/2021 by A A. *

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• 2 / 5

  

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  Make sure you only order exactly what fits and you don't need to rely on the returns process or the customer support in any way. The products are of a very good quality, however if you need to send any item back, it's extremely difficult to get a hold of Vilebrequin support via email (2 weeks delays in response) or via phone (you just get a busy tone for English support).

  Review of 07/08/2021, following an experience of 20/06/2021 by A A. *

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• 4 / 5

  

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  none

  Review of 07/08/2021, following an experience of 06/07/2021 by A A. *

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• 3 / 5

  

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  none

  Review of 07/08/2021, following an experience of 04/07/2021 by A A. *

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• 5 / 5

  

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  Review of 23/07/2021, following an experience of 11/07/2021 by A A. *

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• 5 / 5

  

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  Review of 20/07/2021, following an experience of 07/07/2021 by A A. *

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• 5 / 5

  

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  Review of 20/07/2021, following an experience of 21/06/2021 by A A. *

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• 5 / 5

  

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  Great quality product and incredibly responsive customer service and online ordering

  Review of 19/07/2021, following an experience of 06/07/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 19/07/2021, following an experience of 21/06/2021 by A A. *

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• 5 / 5

  

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  Der Entwurf, die Qualitaet, die Verpackung und Lieferung ist Klasse.

  Review of 18/07/2021, following an experience of 26/06/2021 by A A. *

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• 1 / 5

  

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  Bad customer service.

  Review of 18/07/2021, following an experience of 22/06/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 18/07/2021, following an experience of 05/07/2021 by A A. *

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• 5 / 5

  

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  Review of 18/07/2021, following an experience of 06/07/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 18/07/2021, following an experience of 05/07/2021 by A A. *

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• 5 / 5

  

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  It is a very good product.

  Review of 18/07/2021, following an experience of 08/06/2021 by A A. *

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• 3 / 5

  

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  Good looking shirt but I haven’t bought it yet because I want to know if it has any spf protection, and if so what number. I read online that a typical cotton shirt has an SPF of 5 but wondering if this one is potentially any higher.

  Review of 18/07/2021, following an experience of 03/07/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 18/07/2021, following an experience of 22/06/2021 by A A. *

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• 1 / 5

  

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  paid the dhl express delivery on 30.06 and still i got no tracking. The CS is not answering. ORDER 30255043

  Review of 07/07/2021, following an experience of 02/07/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Andrei, Thanks a lot for having shared your experience with us. I have looked into your order and we have contacted our logistic partner to understand why they did not ship your order straight away. Please accept our apologies for the delay. I have asked our team to refund the amount paid for the express delivery. Best regards, Vilebrequin customer service

• 5 / 5

  

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  none

  Review of 07/07/2021, following an experience of 20/06/2021 by A A. *

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• 1 / 5

  

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  I ordered and paid for this suit on 20.06.2020, when it looked like it was in stock. After a few days I get mail as it is not on stock and I will get my money back! I reply to the mail and say that I can send my smaller size, which appears in stock, especially since it has already been paid. I'm told it can't be done, another order has to be made. In this case we have requested the return of the money as soon as possible! Then I'm not answered! Currently my money is locked in the Vilebrequin account, and I'm asking myself if this is the official website or is it a big trick?! Because I can't imagine how a company of this level can treat its customers so superficially!

  Review of 07/07/2021, following an experience of 30/06/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Camelia, Thanks a lot for having shared your experience with us. Please accept our apologies, it is a mistake on our end.I have just refunded your order and you must have received a confirmation email. I have send you a promotional code, I hope you will accept it and use it on our website. My very best regards, Vilebrequin

• 1 / 5

  

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  i must say very disappointing as the variance in thew sizes is way off- i'm a consistyyent size and nothing fit - every product was way too large or way too small - i will need to return the entire order

  Review of 07/07/2021, following an experience of 13/06/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Peter, Thanks a lot for having shared your experience with Vilebrequin. Every product has a size chart. I do advise you to check it up before ordering. In regards to your order, we offer free returns for your shipping destination, once we receive your order back, we will refund you. Thanks a lot, Best regards, Vilebrequin Customer service.

  Answer by A A

  

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  my comments are very clear - the sizes of the products are not true to size - i ordered over $1000 worth of products, and none of them were as stated - they were either all too large, or too small - i measured the waistband with a take measure and they are not as stated on your website

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• 5 / 5

  

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  Very good.

  Review of 07/07/2021, following an experience of 17/06/2021 by A A. *

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• 5 / 5

  

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  Perfect

  Review of 07/07/2021, following an experience of 15/06/2021 by A A. *

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• 1 / 5

  

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  I bought a pair of short swim trunks, they came with the stitching coming undone on the band. They’re also very small, I ordered a size up so they’d be baggy and they’re very snug. Diss appointed in the quality and fit

  Review of 06/07/2021, following an experience of 21/06/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Silver, Thanks a lot for having shared with us your feedback. We are sorry to read that the product received did not meet your expectations. We do offer free returns for your shipping destination, so you can send your item back to us and we will do a full refund for you. Our main priority remains the satisfaction of our customers. Best regards, Vilebrequin Customer service

• 5 / 5

  

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  Excellent online customer service.

  Review of 06/07/2021, following an experience of 11/06/2021 by A A. *

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• 5 / 5

  

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  This is definitely one of my favourite brands. Love they are expanding the clothing offer

  Review of 06/07/2021, following an experience of 12/06/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 06/07/2021, following an experience of 13/06/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 06/07/2021, following an experience of 11/06/2021 by A A. *

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• 1 / 5

  

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  I have asked for a return label and they have not provided it. They said they might be slow to respond due to the pandemic and it has been a week and I have not received it.

  Review of 06/07/2021, following an experience of 10/06/2021 by A A. *

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• 1 / 5

  

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  Hello? I ordered it on June 2nd, but I haven't received it yet. I checked with the tracking number but it doesn't seem to have departed yet, when can I get it?

  Review of 06/07/2021, following an experience of 01/06/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 19/06/2021, following an experience of 06/06/2021 by A A. *

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• 5 / 5

  

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  j'aurais aimé avoir accès a plus de couleurs (plusieurs sont back order) mais comme votre choix est tres grand, on trouve toujours une couleur qu'on aime

  Review of 16/06/2021, following an experience of 04/06/2021 by A A. *

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• 5 / 5

  

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  very professional like always

  Review of 15/06/2021, following an experience of 31/05/2021 by A A. *

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• 5 / 5

  

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  All round, excellent.

  Review of 15/06/2021, following an experience of 30/05/2021 by A A. *

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• 5 / 5

  

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  Highly standard professional services

  Review of 15/06/2021, following an experience of 01/06/2021 by A A. *

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• 1 / 5

  

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  Order never got processed and didn't receive feedback from seller.

  Review of 15/06/2021, following an experience of 27/05/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Karim, Thanks a lot for your message. Unfortunately, the address on the order is a freight forwarding address which is why your order got cancelled and refunded. If you wish to place a new order, you can do so by providing a residential US address. Thanks a lot for your understanding. Best regards, Vilebrequin Customer Service.

• 5 / 5

  

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  none

  Review of 04/06/2021, following an experience of 08/05/2021 by A A. *

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• 3 / 5

  

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  The gift box was mangled so unusable.

  Review of 03/06/2021, following an experience of 22/05/2021 by A A. *

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• 5 / 5

  

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  everytime your service and your products are perfect

  Review of 29/05/2021, following an experience of 17/05/2021 by A A. *

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• 5 / 5

  

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  The website is very user-friendly, and the delivery time is amazing!

  Review of 29/05/2021, following an experience of 26/04/2021 by A A. *

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• 4 / 5

  

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  The delivery was on time and the packaging was very qualitative as expected; however you did not include the "Happy Birthday" message I asked to send,

  Review of 26/05/2021, following an experience of 14/05/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 26/05/2021, following an experience of 12/05/2021 by A A. *

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• 5 / 5

  

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  Bought a pair of these when I was in Naples. Hesitant at first because of the price. As it turns out I love them particularly in hot and humid weather. Excellent quality and very cooling, I would buy another pair in another color but I don't think I want a white pair as I think they will be constantly showing dirt. Another color, another purchase.

  Review of 24/05/2021, following an experience of 23/05/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 23/05/2021, following an experience of 10/05/2021 by A A. *

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• 5 / 5

  

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  Verry good and fast service!

  Review of 23/05/2021, following an experience of 11/05/2021 by A A. *

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• 5 / 5

  

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  wonderful swim trunks. vivid colors and comfortable.

  Review of 22/05/2021, following an experience of 09/05/2021 by A A. *

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• 1 / 5

  

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  Super bad quality don't buy anything here.

  Review of 22/05/2021, following an experience of 07/05/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Dominica, Thanks a lot for having taken the time to share your feedback. Unfortunately, the comments you have left do not enable us to understand the reason for your dissatisfaction. Would it be possible for you to give us more information about the problem? We kindly invite you to come back to us to understand the problem at https://www.vilebrequin.com/eu/en/contact-us Best regards, Vilebrequin Customer service

• 5 / 5

  

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  none

  Review of 22/05/2021, following an experience of 06/05/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 22/05/2021, following an experience of 06/05/2021 by A A. *

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• 5 / 5

  

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  Very easy to order deliver on time

  Review of 22/05/2021, following an experience of 04/05/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 22/05/2021, following an experience of 05/05/2021 by A A. *

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• 4 / 5

  

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  excellent and very efficient..

  Review of 22/05/2021, following an experience of 05/05/2021 by A A. *

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• 4 / 5

  

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  none

  Review of 22/05/2021, following an experience of 05/05/2021 by A A. *

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• 5 / 5

  

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  So easy to order arranged to collect at my favourite store kings road London staff as always fantastic friendly and helpful

  Review of 22/05/2021, following an experience of 05/05/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 22/05/2021, following an experience of 03/05/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Had the product that I wanted in stock and the ordering and delivery was simple and quick

  Review of 22/05/2021, following an experience of 03/05/2021 by A A. *

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• 5 / 5

  

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  Easy to navigate site. Delivery was prompt. I forgive you for not having any Australian outlets because online is now so convenient. They are the only swimwear in which I am comfortable and they are hardy enough to withstand - for a while - the salt water I swim in.

  Review of 22/05/2021, following an experience of 01/05/2021 by A A. *

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• 5 / 5

  

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  Everything excellent

  Review of 22/05/2021, following an experience of 29/04/2021 by A A. *

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• 5 / 5

  

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  Great!

  Review of 22/05/2021, following an experience of 28/04/2021 by A A. *

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• 5 / 5

  

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  Fast delivery. Great service

  Review of 22/05/2021, following an experience of 28/04/2021 by A A. *

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• 5 / 5

  

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  Excellent. Customer service second to none. Thank you

  Review of 22/05/2021, following an experience of 27/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 22/05/2021, following an experience of 11/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  shipment came on time

  Review of 22/05/2021, following an experience of 17/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 11/05/2021, following an experience of 26/04/2021 by A A. *

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• 4 / 5

  

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  Simple to order delivered promptly and problem free

  Review of 11/05/2021, following an experience of 26/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 11/05/2021, following an experience of 23/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The shipping company you are using are terrible and they are still processing the shipmemt. It arrived in ths custom since last week and i provided all the info they asked for but they still asking me for ths asme infi over and over again. I higly advice to reconsider you carrier.

  Review of 11/05/2021, following an experience of 23/04/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Nawaf, Thanks a lot for having taken the time to share your experience. We are sorry to read the inconvenience you have had. We have been informed that delivering goods to your country is recently taking longer as the local customs authorities are checking the "made in" of the products entering your country; and therefore, are holding the goods to make the necessary verifications. Thanks a lot for your understanding. Best regards, Vilebrequin Customer Service.

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