Customer reviews for vilebrequin.com

Customer reviews

• 5 / 5

  

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  The customer service was exceptional. Quick, helpful, and professional.

  Review of 14/12/2021, following an experience of 04/11/2021 by A A. *

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• 5 / 5

  

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  Delivered on time, thanks

  Review of 14/12/2021, following an experience of 16/11/2021 by A A. *

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• 2 / 5

  

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  Navigation was ok,the delivery also was ok,but the products were with problems.At one order you sent me an M brief instead of an S ordered,and at the recent order you sent me the shorts with the anti-theft system.I think that you should more attention and control when packing.

  Review of 14/12/2021, following an experience of 30/10/2021 by A A. *

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• 5 / 5

  

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  Great Suit and great service.

  Review of 14/12/2021, following an experience of 22/11/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 14/12/2021, following an experience of 20/11/2021 by A A. *

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• 5 / 5

  

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  Excellent, as always!

  Review of 14/12/2021, following an experience of 08/11/2021 by A A. *

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• 4 / 5

  

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  none

  Review of 14/12/2021, following an experience of 20/11/2021 by A A. *

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• 5 / 5

  

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  Review of 14/12/2021, following an experience of 14/11/2021 by A A. *

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• 5 / 5

  

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  Review of 04/12/2021, following an experience of 18/11/2021 by A A. *

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• 5 / 5

  

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  Review of 04/12/2021, following an experience of 18/11/2021 by A A. *

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• 2 / 5

  

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  I did not receive gift boxed for all of the swimsuits I bought despite specifically requesting these by email and having my request confirmed by email. Despite following up by email again and receiving a reply I have not received a helpful response nor have I received the required gift boxes.

  Review of 04/12/2021, following an experience of 16/11/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Shannon, Thanks a lot for your review. As per your email confirmation, you only ticked the option for two products out of the four your purchased, which is why, you received two gift boxes and not four. I can see that the issue has now been resolved with the help of Cristina, our agent. I wish you a festive season and our best regards, Vilebrequin Customer Service.

  Answer by A A

  

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  Thank you

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• 5 / 5

  

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  none

  Review of 04/12/2021, following an experience of 14/11/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 04/12/2021, following an experience of 16/11/2021 by A A. *

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• 5 / 5

  

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  The lady at the boutique was very helpful

  Review of 04/12/2021, following an experience of 16/11/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 04/12/2021, following an experience of 14/11/2021 by A A. *

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• 5 / 5

  

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  Excellent service and products

  Review of 04/12/2021, following an experience of 01/11/2021 by A A. *

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• 1 / 5

  

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  Collor of swimsuit dissapears, bad quality of collor

  Review of 04/12/2021, following an experience of 29/10/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Marcel, Thanks a lot for your email. We are very sorry to read that you have experienced a problem with your last purchase. I can see that you are in contact with one of our agents in order to replace your current product. She is awaiting for your reply. Please do not hesitate to respond back to her to solve this as soon as possible. Again, please accept our deepest apologies. Best regards, Vilebrequin Customer Service.

• 2 / 5

  

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  There was no gift wrapping, disappointing

  Review of 25/11/2021, following an experience of 10/11/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Steven, Thanks a lot for your message. We are sorry to read that you are disappointed with your last purchase. I have looked at your order and you did not request any gift wrapping. However, our products are always nicely wrapped with silk paper and our swimwears are sold with a carry bag. Warm regards, Vilebrequin Customer Service

• 5 / 5

  

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  Prompt delivery and clear size

  Review of 25/11/2021, following an experience of 28/10/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 25/11/2021, following an experience of 27/10/2021 by A A. *

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• 5 / 5

  

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  Excellent experience and service. Delightful packaging!

  Review of 25/11/2021, following an experience of 24/10/2021 by A A. *

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• 5 / 5

  

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  Review of 21/11/2021, following an experience of 25/10/2021 by A A. *

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• 3 / 5

  

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  Everything was fine except I had asked for the bathing suits to be sent in gift boxes and they were not.

  Review of 20/11/2021, following an experience of 08/11/2021 by A A. *

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• 3 / 5

  

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  Review of 19/11/2021, following an experience of 03/11/2021 by A A. *

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• 5 / 5

  

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  Review of 19/11/2021, following an experience of 04/11/2021 by A A. *

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• 5 / 5

  

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  Love the bathing suits and tee shirts

  Review of 19/11/2021, following an experience of 06/11/2021 by A A. *

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• 5 / 5

  

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  Excellent , lovely product

  Review of 19/11/2021, following an experience of 04/11/2021 by A A. *

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• 5 / 5

  

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  Review of 19/11/2021, following an experience of 03/11/2021 by A A. *

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• 4 / 5

  

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  Too Expensive for the quality of the item I purchased. Shipped as promised.

  Review of 19/11/2021, following an experience of 03/11/2021 by A A. *

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• 5 / 5

  

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  Review of 19/11/2021, following an experience of 02/11/2021 by A A. *

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• 1 / 5

  

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  Never received shirt I ordered. No status updates. No follow up.

  Review of 19/11/2021, following an experience of 29/10/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Devin, Thanks a lot for your email. We are sorry to read that the delivery of your order is being delayed. We have been contacting our superiors and will arrange for the missing product to be sent to you by one of our stores instead. Our agent who has been in contact with you, will update you about it. Please accept our apologies. Best regards, Vilebrequin Customer Service.

• 5 / 5

  

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  Always fantastic from the order to the delivery! Great shorts !

  Review of 19/11/2021, following an experience of 02/11/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 19/11/2021, following an experience of 26/10/2021 by A A. *

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• 5 / 5

  

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  I’ve purchased 3 cotton voile solid shirts; the material, colours, and fit are all exceptional. Superb quality and lightest possible weight for hot weather. As usual, very fast delivery.

  Review of 19/11/2021, following an experience of 26/10/2021 by A A. *

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• 5 / 5

  

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  Generally everything was up to my full satisfaction. Top !

  Review of 19/11/2021, following an experience of 24/10/2021 by A A. *

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• 1 / 5

  

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  Have asked for a returns label multiple times. Can only email the company and had no reply. Shocking service

  Review of 19/11/2021, following an experience of 26/10/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Matthew, Thanks a lot for your feedback. I have taken note of your request and please accept our apologies.​ My colleague will send you a prepaid label so that you can make your return. Best regards Vilebrequin Customer service ​

  Answer by A A

  

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  When is that going to happen though? I have asked four times now and still have not received anything.

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• 3 / 5

  

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  General experience good

  Review of 19/11/2021, following an experience of 16/10/2021 by A A. *

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• 1 / 5

  

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  none

  Review of 19/11/2021, following an experience of 16/10/2021 by A A. *

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• 5 / 5

  

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  Review of 19/11/2021, following an experience of 14/10/2021 by A A. *

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• 3 / 5

  

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  Review of 19/11/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  the company is totally focussed on customer service as well as quality !!!!

  Review of 19/11/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 19/11/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  I have always purchased my items from Vilebrequin as the quality and service is exceptional!!

  Review of 19/11/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 19/11/2021, following an experience of 03/10/2021 by A A. *

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• 5 / 5

  

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  Fantastic product and service

  Review of 05/11/2021, following an experience of 24/10/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 02/11/2021, following an experience of 05/10/2021 by A A. *

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• 5 / 5

  

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  Great brand. Quality items.

  Review of 01/11/2021, following an experience of 04/10/2021 by A A. *

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• 5 / 5

  

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  Review of 31/10/2021, following an experience of 19/10/2021 by A A. *

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• 5 / 5

  

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  Review of 30/10/2021, following an experience of 03/10/2021 by A A. *

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• 5 / 5

  

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  Review of 29/10/2021, following an experience of 14/10/2021 by A A. *

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• 5 / 5

  

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  Review of 27/10/2021, following an experience of 26/10/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 27/10/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  Great product and service!

  Review of 26/10/2021, following an experience of 10/10/2021 by A A. *

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• 5 / 5

  

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  Review of 26/10/2021, following an experience of 06/10/2021 by A A. *

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• 5 / 5

  

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  In addition to being a great bathing suit, it came beautifully wrapped and ready to give as a gift and included a great wallet/phone protector for the beach.

  Review of 26/10/2021, following an experience of 10/10/2021 by A A. *

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• 5 / 5

  

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  Fast, easy and efficient. Merci

  Review of 26/10/2021, following an experience of 05/10/2021 by A A. *

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• 2 / 5

  

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  I ordered on the 13th, today is the 24th I have have received no information, nor the order! ... how do you want me to rate it??

  Review of 26/10/2021, following an experience of 13/10/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Clara, Thanks a lot for having shared your review on Vilebrequin. I can see that your product contains a monogrammed piece. As written on our website, monogrammed pieces are delivered within 2 weeks. I can see you have ordered on the 13th October so your parcel should be delivered on the 27th October. Do not hesitate to come back to us, should you need to. Best regards, Vilebrequin Customer Service.

  Answer by vilebrequin.com

  

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  Dear Clara, Thanks a lot for having shared your review on Vilebrequin. I can see that your product contains a monogrammed piece. As written on our website, monogrammed pieces are delivered within 2 weeks. You placed your order on the 13th October so your parcel should be delivered on the 27th October. Do not hesitate to come back to us, should you need to. Best regards, Vilebrequin Customer Service.

  Answer by A A

  

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  I have no problem with the 2 weeks, only with the fact that you ask your customers to review something you have not shipped!!! How should they be possible? Just a waste of time! Best regards

  Answer by vilebrequin.com

  

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  Dear Clara, Thanks a lot for your response. The review is sent automatically and you have the possibility to answer once you receive your order. Best regards, Vilebrequin Customer service

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• 5 / 5

  

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  Perfect.

  Review of 26/10/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  Items are always of excellent quality and long lasting

  Review of 26/10/2021, following an experience of 04/10/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 26/10/2021, following an experience of 03/10/2021 by A A. *

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• 5 / 5

  

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  Website is easy to navigate, with helpful pictures to show clearly the different styles. The purchasing process was straightforward.

  Review of 26/10/2021, following an experience of 18/09/2021 by A A. *

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• 5 / 5

  

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  Loving the re-release of the classics from the last 50 years ! Brilliant packaging and of course trunks !

  Review of 26/10/2021, following an experience of 02/10/2021 by A A. *

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• 2 / 5

  

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  I have not received my t shirt. I had to return my shorts because they still had a security tag attached. I have not had them returned to me without the tag.

  Review of 26/10/2021, following an experience of 30/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Limited sizes available on various swimming shorts. Otherwise great experience!

  Review of 26/10/2021, following an experience of 03/10/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 26/10/2021, following an experience of 22/09/2021 by A A. *

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• 4 / 5

  

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  I love my swim suits. Definitely those who know, recognize the logo on the back, but I do not know why they fetch such incredible prices. They look great, but hardly worth the price.

  Review of 26/10/2021, following an experience of 25/09/2021 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 26/10/2021, following an experience of 15/09/2021 by A A. *

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• 1 / 5

  

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  I bought several pairs of pants online that were too big. So I tried to make a change for a smaller size online, but they told me that it was not possible, that I needed to go to a store. So I went to a store, and finally, I had to change the pants for an inferior quality model of the smaller size. I threw them away and repurchased the pants online that I needed.

  Review of 26/10/2021, following an experience of 28/09/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Fernando, Thanks a lot for having shared your feedback. As the agent explained to you, once an order is placed, we cannot modify it and in your case, you contacted us although the shipment was already effective. However, you do have the possibility to either get a refund as we offer free returns for your country or an exchange by going in one of our US stores. Thanks a lot for your understanding. Best regards, Vilebrequin Customer service.

• 5 / 5

  

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  none

  Review of 24/10/2021, following an experience of 29/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service! I received the product timely, which is a break from what other mfgs. are experiencing due to supply chain issues...very happy with the product!

  Review of 24/10/2021, following an experience of 30/09/2021 by A A. *

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• 5 / 5

  

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  Good service and quality

  Review of 24/10/2021, following an experience of 29/09/2021 by A A. *

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• 5 / 5

  

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  I’ve ordered many times online. Always easy and delivery notifications are good.

  Review of 24/10/2021, following an experience of 29/09/2021 by A A. *

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• 1 / 5

  

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  No update on when it will arrive. Stuck in processing. No estimated date :/ Money taken…

  Review of 24/10/2021, following an experience of 13/09/2021 by A A. *

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• 5 / 5

  

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  Easy to use. Packaging excellent. Delivery spot on. The little bag and waterproof wallet is a thoughtful touch and enhances the quality of the product. Well done

  Review of 22/10/2021, following an experience of 27/09/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 22/10/2021, following an experience of 02/09/2021 by A A. *

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• 5 / 5

  

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  Review of 22/10/2021, following an experience of 08/09/2021 by A A. *

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• 5 / 5

  

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  Initially ordered the wrong size and had them swapped for a size down. 2nd pair are a great fit. Speed of service & delivery is excellent!

  Review of 22/10/2021, following an experience of 28/09/2021 by A A. *

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• 5 / 5

  

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  I have more than seven pairs I loveit

  Review of 12/10/2021, following an experience of 05/10/2021 by A A. *

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• 3 / 5

  

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  Website is not as intuitive as it could be. Privacy/cookies control offers no "submit" button. In some cases, selecting information returns user to the home page, rather than continuing with current activity (e.g., selecting country/currency).

  Review of 12/10/2021, following an experience of 18/09/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 12/10/2021, following an experience of 04/09/2021 by A A. *

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• 5 / 5

  

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  Great company with lots of choice and they always deliver when they say they will when you place the order.

  Review of 12/10/2021, following an experience of 04/09/2021 by A A. *

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• 5 / 5

  

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  I always love shopping at Vilebrequin. The selection is outstanding for swim wear, t-shirts, flip flops. Very high quality although the swimsuits tend to fade quickly.

  Review of 12/10/2021, following an experience of 24/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 12/10/2021, following an experience of 23/09/2021 by A A. *

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• 4 / 5

  

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  Great product and the delivery was very efficient. I wish there were more sales or discounts as it's very expensive.

  Review of 12/10/2021, following an experience of 06/09/2021 by A A. *

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• 5 / 5

  

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  Very quick and efficient service

  Review of 12/10/2021, following an experience of 24/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 12/10/2021, following an experience of 21/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Review of 12/10/2021, following an experience of 10/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Review of 12/10/2021, following an experience of 07/09/2021 by A A. *

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• 5 / 5

  

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  Found the item quickly & checkout process was very easy.

  Review of 12/10/2021, following an experience of 05/09/2021 by A A. *

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• 5 / 5

  

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  Amazing delivery service!

  Review of 12/10/2021, following an experience of 16/09/2021 by A A. *

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• 1 / 5

  

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  Horrible service and return policy. Will never shop with gig again.

  Review of 12/10/2021, following an experience of 31/08/2021 by A A. *

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• 5 / 5

  

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  Excellent, prompt service. Beautiful shorts!

  Review of 12/10/2021, following an experience of 02/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I’ve worn vilebrequin swim shorts since the 80’s and some are still wearable. They are nicely made with good fabrics. The design of the fabrics is just wonderful and they come up with new designs and colors every year plus re-issues.

  Review of 30/09/2021, following an experience of 14/09/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 30/09/2021, following an experience of 11/09/2021 by A A. *

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• 5 / 5

  

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  Great caps. Wear them all the time.

  Review of 30/09/2021, following an experience of 28/08/2021 by A A. *

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• 5 / 5

  

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  Review of 30/09/2021, following an experience of 28/08/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing product the delivery was soooooo FAST !!! next day service...10 out of ten !!!

  Review of 30/09/2021, following an experience of 26/08/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Paul, Thanks you so much.We are happy to read that you've had a wonderful experience with us. Thank you for being a loyal customer. Our kind regards, Vilebrequin Customer Service.

  Answer by vilebrequin.com

  

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  Dear Paul, Thank you so much.We are happy to read that you've had a wonderful experience with us. Thank you for being a loyal customer. Our kind regards, Vilebrequin Customer Service.

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• 4 / 5

  

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  none

  Review of 22/09/2021, following an experience of 07/08/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 22/09/2021, following an experience of 02/08/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 22/09/2021, following an experience of 11/07/2021 by A A. *

  *Pseudonymized data at the request of the author

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