Customer reviews for vilebrequin.com

Customer reviews

• 5 / 5

  

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  Very fast delivery. Package handled with care. Good quality product. Definitely recommend.

  Review of 22/02/2022, following an experience of 07/02/2022 by A A. *

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• 5 / 5

  

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  Great

  Review of 21/02/2022, following an experience of 09/02/2022 by A A. *

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• 5 / 5

  

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  Great service, speedy delivery and beautiful shorts!

  Review of 21/02/2022, following an experience of 25/01/2022 by A A. *

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• 4 / 5

  

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  Good service except I requested gift packaging which was not provided

  Review of 21/02/2022, following an experience of 25/01/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 20/02/2022, following an experience of 08/02/2022 by A A. *

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• 5 / 5

  

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  I’m a regular purchaser of Vilebrequin swimming shorts and t shirts. The design and quality of material is exceptional. There clothes are really are standout anywhere. I would say that you need to order on the larger side. My 2year old grandsons needed a 4 year old and they fit perfectly. My 4 year old requires a 6 year old size. The shorts last forever and are so amazing. Strongly recommend.

  Review of 20/02/2022, following an experience of 08/02/2022 by A A. *

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• 5 / 5

  

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  Swim trunks arrived swiftly and beautifully packaged. My boyfriend loves them!

  Review of 20/02/2022, following an experience of 08/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/02/2022, following an experience of 07/02/2022 by A A. *

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• 5 / 5

  

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  Very quick and personal response from customer service. Second day delivery. Very nice gift wrapping. Top experience!

  Review of 19/02/2022, following an experience of 06/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 15/02/2022, following an experience of 03/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 15/02/2022, following an experience of 03/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 15/02/2022, following an experience of 31/01/2022 by A A. *

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• 4 / 5

  

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  none

  Review of 15/02/2022, following an experience of 18/01/2022 by A A. *

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• 3 / 5

  

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  It was the first time that my order came in 4 different shipments with 4 different companies which was very inconvenient for me. Apart from that the quality and design is beyond beautiful.

  Review of 15/02/2022, following an experience of 30/01/2022 by A A. *

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• 5 / 5

  

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  Always great quality and efficiently delivered as ever.

  Review of 15/02/2022, following an experience of 24/01/2022 by A A. *

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• 5 / 5

  

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  Prompt and efficient service

  Review of 15/02/2022, following an experience of 27/01/2022 by A A. *

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• 5 / 5

  

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  Excellent service; great product!

  Review of 15/02/2022, following an experience of 27/01/2022 by A A. *

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• 5 / 5

  

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  Super quick despatch, excellent quality products that will last and last.

  Review of 15/02/2022, following an experience of 22/01/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 15/02/2022, following an experience of 20/01/2022 by A A. *

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• 4 / 5

  

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  I like the brand, patterns and everything else here. My only issue is a little bit with the fit.

  Review of 15/02/2022, following an experience of 27/01/2022 by A A. *

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• 5 / 5

  

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  Gr8 service,gr8 trunks! A man must own 1 pair in his life!

  Review of 15/02/2022, following an experience of 25/01/2022 by A A. *

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• 3 / 5

  

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  The return/ exchange was very difficult I have to email 5-6 times to customer clients because the courrier didn’t come to pick up the return…..

  Review of 15/02/2022, following an experience of 16/01/2022 by A A. *

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• 4 / 5

  

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  Good quality and style. A bit overpriced - it still is just a bathing suit.

  Review of 15/02/2022, following an experience of 28/01/2022 by A A. *

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• 3 / 5

  

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  The fit is poor and the quality very average considering the price

  Review of 15/02/2022, following an experience of 30/01/2022 by A A. *

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• 5 / 5

  

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  Great product ✅

  Review of 15/02/2022, following an experience of 09/01/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 15/02/2022, following an experience of 08/01/2022 by A A. *

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• 1 / 5

  

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  I placed and order which was accepted. However, after a few days I got an email saying the order has been cancelled (order 30304837). I am still missing the credit for the purchase. This was really a bad experience and, as said, I am still missing both the ordered garment and my money.

  Review of 15/02/2022, following an experience of 13/01/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Daniel, Thanks a lot for your feedback. We are sorry we could not send you the item purchased due to an out-of-stock from our Parisian store. Please accept our sincere apologies. I have just proceeded to the refund of your order and you should receive the amount shortly back into your account. Best regards, Vilebrequin Customer service

• 2 / 5

  

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  I wrote a review previously about the fact that both items had previously been worn, a button was missing off the cuff and none of the original packaging was there. I am still awaiting a reply from Vilebrequin!

  Review of 15/02/2022, following an experience of 11/01/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear John, Thanks a lot for your feedback. We are very surprised as we carry a daily control check on returned products. In that respect, we do not accept and would returned products should they have been worn. However, we do apologize for the inconvenience, and this is a case I would report at our warehouse. I can see that your case has been resolved as you have returned both products and got a refund. Best regards, Vilebrequin Customer Service.

• 5 / 5

  

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  none

  Review of 15/02/2022, following an experience of 17/01/2022 by A A. *

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• 2 / 5

  

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  My towel came damaged I waited months for it to come in stock but when arrived it was damaged I emailed pics but you wanted me To return it but I loved the towel that much and took so long to get I have to just love with the damaged thread

  Review of 15/02/2022, following an experience of 14/01/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Scott, Thanks a lot for your email. I am sorry to read your towel has a damage. I saw that indeed our team advised you to return it but you preferred to kept it. I will be emailing you a promotional code that you can use on our website. We are sorry for the inconvenience. Our best regards, Vilebrequin Customer service.

• 5 / 5

  

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  Everything is superb!

  Review of 15/02/2022, following an experience of 29/12/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 15/02/2022, following an experience of 07/01/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 02/02/2022, following an experience of 20/01/2022 by A A. *

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• 5 / 5

  

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  Great clothing and sent out super fast!

  Review of 02/02/2022, following an experience of 17/01/2022 by A A. *

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• 2 / 5

  

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  The products are excellent and I am very much enjoying them. Unfortunately I received an incorrect item in error. Resolving it took a lot of effort on my part as my email with picture attachments was continuously blocked by your firewall and nobody was able to come up with a solution to resolve. In the end I came up with a solution and I received a refund promptly as requested at that point.

  Review of 02/02/2022, following an experience of 02/01/2022 by A A. *

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  Answer by vilebrequin.com

  

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  Dear Stephen, Thanks a lot for your feedback. I am sorry you received a wrong product but I can read, from the exchanges with our agent, that you wished to keep the incorrect product received and we issued a refund of the difference. Again, our sincere apologies for the inconvenience. We hope to see you again, Our best regards, Vilebrequin Customer Service.

• 5 / 5

  

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  Great product and service!

  Review of 02/02/2022, following an experience of 17/01/2022 by A A. *

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• 5 / 5

  

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  Excellent service snd love it item I bought. Packaged beautifully. Customer service went above and beyond.

  Review of 02/02/2022, following an experience of 18/01/2022 by A A. *

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• 5 / 5

  

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  Great quality, cool design and fast shipping. Super !

  Review of 02/02/2022, following an experience of 20/01/2022 by A A. *

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• 4 / 5

  

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  no thanks

  Review of 26/01/2022, following an experience of 30/12/2021 by A A. *

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• 5 / 5

  

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  Excellent service

  Review of 26/01/2022, following an experience of 10/01/2022 by A A. *

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• 4 / 5

  

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  I ordered 4 products, they all come from different location so I receive 4 parcels. 3 of them came within one week, one still pending after 6 working days.

  Review of 26/01/2022, following an experience of 14/01/2022 by A A. *

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• 4 / 5

  

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  none

  Review of 26/01/2022, following an experience of 29/12/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 23/01/2022, following an experience of 27/12/2021 by A A. *

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• 5 / 5

  

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  Perfect fit and great quality

  Review of 22/01/2022, following an experience of 10/01/2022 by A A. *

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• 5 / 5

  

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  ....

  Review of 20/01/2022, following an experience of 08/01/2022 by A A. *

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• 5 / 5

  

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  Very fast and efficient, Excellent service

  Review of 19/01/2022, following an experience of 06/01/2022 by A A. *

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• 5 / 5

  

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  Great fabric great fit!

  Review of 19/01/2022, following an experience of 06/01/2022 by A A. *

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• 5 / 5

  

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  Great assistants in getting the products to be on time!

  Review of 19/01/2022, following an experience of 22/12/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 19/01/2022, following an experience of 19/12/2021 by A A. *

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• 5 / 5

  

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  Very good

  Review of 19/01/2022, following an experience of 20/12/2021 by A A. *

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• 5 / 5

  

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  Quick delivery- thanks

  Review of 15/01/2022, following an experience of 03/01/2022 by A A. *

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• 5 / 5

  

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  Great service, prompt delivery

  Review of 14/01/2022, following an experience of 02/01/2022 by A A. *

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• 1 / 5

  

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  I had to pay to return an item which was the wrong size. In total for shipping and handling I ended up paying 150 USD for a pair of shorts that cost 180 USD. You should clarify that returns are not managed by Vilebrequin. Also, there’s no way of tracking the return.. so it was sent back, and I spent 2 weeks with no news on whether I’d be receiving a refund. In general terrible experience. Definitely the last time I will buy online from your site. You should stick to selling through resellers.

  Review of 11/01/2022, following an experience of 26/12/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Saad, Thanks a lot for having taken the time to share your experience. In regards to your return, our website does mention the fact that international orders are not eligible to free returns and that the cost of the return has to be borne by the customer. You can find more information on the FAQ page, under the "return and exchanges- International orders" section. Our best regards, Vilebrequin Customer service

• 5 / 5

  

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  very good, excellent service

  Review of 11/01/2022, following an experience of 13/12/2021 by A A. *

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• 5 / 5

  

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  Whimsical and fun swimwear that is comfortable to wear.

  Review of 11/01/2022, following an experience of 14/12/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 10/01/2022, following an experience of 26/12/2021 by A A. *

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• 2 / 5

  

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  Shorts good but size muncher smaller. Unfortunately I bought them as a gift and the return date has passed and even though it’s Christmas they won’t extend so not happy

  Review of 10/01/2022, following an experience of 28/12/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Lesley, Thanks a lot for having taken the time to share your experience. We do offer an extended period of time in order to give the opportunity for our customers to return their Christmas gifts; however your order was placed early October which is why we regret we could not accept that return. Thanks a lot for your understanding. Best regards, Vilebrequin Customer service.

  Answer by A A

  

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  many people like myself purchase christmas gifts in October so i find your attitude very poor and will not be ordering from you again. next time i will put one star.

  Show exchanges Hide exchanges
• 5 / 5

  

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  Excellent customer service

  Review of 10/01/2022, following an experience of 22/12/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 10/01/2022, following an experience of 25/12/2021 by A A. *

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• 4 / 5

  

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  Me pareció todo excelente, lo único malo es que en DHL no me llamaron para avisar que el pedido había llegado y me toco buscarlo a su sucursal.

  Review of 10/01/2022, following an experience of 19/12/2021 by A A. *

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• 5 / 5

  

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  Excellent quality! Top brand - highly recommend it.

  Review of 10/01/2022, following an experience of 16/12/2021 by A A. *

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• 4 / 5

  

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  Loved the box with interior turtles. Find that the interior netting of the suit uncomfortable out of water. The Med. to fit up to a 34’waist is a stretch..

  Review of 10/01/2022, following an experience of 17/12/2021 by A A. *

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• 5 / 5

  

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  In store employees are the best I’ve ever seen. Thank you Brickell team!!!

  Review of 10/01/2022, following an experience of 12/12/2021 by A A. *

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• 2 / 5

  

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  I ordered 5 pieces and only 4 arrived. The little girl’s white 2-piece bathing suit (Broderies Anglaises) was never delivered. This was supposed to be coming from warehouse.

  Review of 10/01/2022, following an experience of 14/12/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Patricia, Thanks a lot for having taken the time to share your experience. I can see that you were assisted by Ruben our agent, and that since then you have confirmed your did receive all the ordered goods. We are sorry again for the delay in your delivery. Our warm regards and best wishes for the New Year. Best regards, Vilebrequin Customer Service.

• 5 / 5

  

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  Wonderful products and service !

  Review of 10/01/2022, following an experience of 11/12/2021 by A A. *

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• 5 / 5

  

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  Good service. Quality products

  Review of 10/01/2022, following an experience of 12/12/2021 by A A. *

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• 5 / 5

  

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  Super fast delivery

  Review of 10/01/2022, following an experience of 10/12/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 10/01/2022, following an experience of 07/12/2021 by A A. *

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• 5 / 5

  

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  Best Swim Trunks.

  Review of 10/01/2022, following an experience of 09/12/2021 by A A. *

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• 3 / 5

  

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  none

  Review of 10/01/2022, following an experience of 06/12/2021 by A A. *

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• 4 / 5

  

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  Perfect

  Review of 10/01/2022, following an experience of 07/12/2021 by A A. *

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• 2 / 5

  

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  The products are good quality; the service is not good. I did not receive an email confirming my order, luckily I had taken a picture of it after I placed it. I requested gift wrapping, the products were not wrapped as gifts. In fact, the packing was poor. Also, I did not receive a gift receipt in case the person receiving the gift would like to return it or exchange it.

  Review of 10/01/2022, following an experience of 05/12/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Asmaa, Thanks a lot for having taken the time to share your experience. I have checked your order and an email confirmation was sent to you on the 5th of December. Could you please check your spam folder perhaps? As regards to gift boxes, I am sorry I can see in our system that you did not order any. Gift wrapping is available but the "gift box" has to be ticked, it becomes blue and also offers you the possibility to write down a message. Thanks a lot for your understanding. Best regards, Vilebrequin customer service

  Answer by A A

  

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  Hi, thanks for clarifying. I checked my spam and the order notification is not there. I did receive an email on Dec. 10 informing that the “towel” (one item in my order) has been shipped from Bal Harbor store. That was the first time I was comforted that my order went through and I saw the order number. It did not mention anything about the “pouch”, that was the second item in my order, and the email came several days after placing the order. My expectation for online orders is to immediately receive a confirmation email with (1) an order number (as soon as the order is placed), (2) items ordered listed in the email, and (3) contact info in case I want to follow up on any thing. But what happened is that I had no info to even follow up on the status of my order. It would be good if you check your IT system for this type of email notifications. As far as I remeber, I did tick the gift wrapping option because this was a gift, and I saw online the gift boxes which appeared nice so I wanted to have those for the gift. I was offered the option to write messages but I chose not to do that since I decided to write a selected note on a card. I am not sure what happened afterwards. But perhaps another thing to check/test in your IT system.

  Show exchanges Hide exchanges
• 4 / 5

  

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  Grdat overall customer experience: quick delivery, nice packaging, gift note included as requested. Tiny imperfection in the drawstring of 1 pair of shorts (unfortunate). Chose not to return/exchange. A small verification by shipper could have avoided this error. Thanks!

  Review of 10/01/2022, following an experience of 03/12/2021 by A A. *

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• 5 / 5

  

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  Everything was great

  Review of 10/01/2022, following an experience of 02/12/2021 by A A. *

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• 5 / 5

  

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  Delivery no problem. Website very user friendly

  Review of 10/01/2022, following an experience of 01/12/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 10/01/2022, following an experience of 02/12/2021 by A A. *

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• 5 / 5

  

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  The togs were delivered within a week. Packaged really well. Loved by my grandson

  Review of 04/01/2022, following an experience of 15/12/2021 by A A. *

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• 5 / 5

  

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  Nice items

  Review of 04/01/2022, following an experience of 29/11/2021 by A A. *

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• 1 / 5

  

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  I received someone else’s order for a Christmas gift.

  Review of 04/01/2022, following an experience of 11/12/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Alexandra, Thanks a lot for having taken the time to share your experience. Indeed, your order was mistakenly swapped with another by our logistic partner and we do apologize for it. I can see, in regards to your exchanges with our agent, that the solution has since been solved and that a commercial gesture was offered. We thank you again for your understanding and wish you a Happy New Year. Our best regards, Vilebrequin Customer Service.

• 5 / 5

  

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  Great service and efficiency Thank you

  Review of 04/01/2022, following an experience of 12/12/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Very quick to take the money and very slow to deliver any refunds- this is still outstanding after they have received the item over a week ago.

  Review of 04/01/2022, following an experience of 09/12/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Products are outstanding quality and colour is so beautiful. White linen coverup is made of the most stunning linen and the packaging just tops it al off!

  Review of 04/01/2022, following an experience of 25/11/2021 by A A. *

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• 5 / 5

  

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  Very easy to use for a gift. The color names were a bit confusing but we got it sorted out. A very high quality product.

  Review of 04/01/2022, following an experience of 23/11/2021 by A A. *

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• 5 / 5

  

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  Excelent store. fast shipping

  Review of 01/01/2022, following an experience of 08/12/2021 by A A. *

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• 5 / 5

  

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  Easy to navigate the site, quick delivery with no damage, nice small gift inside is always appreciated

  Review of 01/01/2022, following an experience of 08/12/2021 by A A. *

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• 5 / 5

  

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  Ordered from Romania and delivery was pretty quick, 4-5 days. The packaging was also very nice, overall really happy with the experience.

  Review of 01/01/2022, following an experience of 07/12/2021 by A A. *

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• 5 / 5

  

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  Amazing service ordered and arrived the next day beautifully packaged

  Review of 01/01/2022, following an experience of 07/12/2021 by A A. *

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• 4 / 5

  

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  I had some issue on shipping and the support team was able to follow up through the moment I put my inquiry until I received my package. I will use online store again for sure.

  Review of 18/12/2021, following an experience of 03/12/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 17/12/2021, following an experience of 05/12/2021 by A A. *

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• 4 / 5

  

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  Clear website , great staff at the Burlington arcade store , Silvio , the other guy and the two ladies

  Review of 17/12/2021, following an experience of 19/11/2021 by A A. *

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• 4 / 5

  

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  Wasn’t happy with the packaging of my order

  Review of 16/12/2021, following an experience of 04/12/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 14/12/2021, following an experience of 30/11/2021 by A A. *

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• 5 / 5

  

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  none

  Review of 14/12/2021, following an experience of 28/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Disappointed forgot to ask for a gift box .. emailed straight away .. and then again to ask if they would send one out separately.. No. just a reminder to remember next time. I would have been willing to pay. Wont stop me shopping as my husband likes the brand.. Received items in a beautiful box which was ruined by brown sticky tape and shipping sticker. Yes we are all aware of too much paper waste but an out covering would have allowed further use.

  Review of 14/12/2021, following an experience of 29/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 14/12/2021, following an experience of 29/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fantastic service. Very quick. Also quick refund and sending of correct size. Very good

  Review of 14/12/2021, following an experience of 02/12/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I absolutely love Vilebrequin and always have. I highly recommend the “stretch” line, as they’re a more soft, light, and comfortable version of the “classic” trunks.

  Review of 14/12/2021, following an experience of 29/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 14/12/2021, following an experience of 24/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  none

  Review of 14/12/2021, following an experience of 23/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  fast delivery and well packaged.

  Review of 14/12/2021, following an experience of 21/11/2021 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order