Customer reviews for vilebrequin.com

Customer reviews

• 5 / 5

  

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  Great

  Review of 10/05/2022, following an experience of 01/04/2022 by A A. *

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• 4 / 5

  

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  Love the quality , you the best

  Review of 10/05/2022, following an experience of 31/03/2022 by A A. *

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• 5 / 5

  

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  Ordered online.

  Review of 10/05/2022, following an experience of 30/03/2022 by A A. *

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• 4 / 5

  

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  Matching daddy and me shorts are adorable.

  Review of 10/05/2022, following an experience of 31/03/2022 by A A. *

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• 3 / 5

  

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  The L long sleeve tshirt size is quite short for tall people so I had to return my item which was surprising and disappointing as I have many Vilebrequin tshirts in size L.

  Review of 10/05/2022, following an experience of 31/03/2022 by A A. *

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• 5 / 5

  

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  excellent

  Review of 10/05/2022, following an experience of 30/03/2022 by A A. *

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• 5 / 5

  

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  Top!

  Review of 25/04/2022, following an experience of 11/04/2022 by A A. *

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• 5 / 5

  

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  Great

  Review of 25/04/2022, following an experience of 28/03/2022 by A A. *

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• 1 / 5

  

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  Never received my item. Never got a response for my contact request

  Review of 25/04/2022, following an experience of 29/03/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Andre, Thanks a lot for your feedback. I have been looking into your order and it seems Colissimo was not able to deliver at your address. I believe it might be due to the fact that you gave the address of a hotel. I have reached out back to our logistic partners to contact Colissimo. Best regards, Sabah

  Answer by A A

  

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  I did provide the address of my hotel but can’t understand what’s the issue on that. Have made many purchases delivered to hotels and never had issues

  Answer by A A

  

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  I did provide the address of my hotel but can’t understand what’s the issue on that. Have made many purchases delivered to hotels and never had issues

  Answer by A A

  

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  I did provide the address of my hotel but can’t understand what’s the issue on that. Have made many purchases delivered to hotels and never had issues

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• 5 / 5

  

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  Excellent quality fabric beautifully made.

  Review of 25/04/2022, following an experience of 11/04/2022 by A A. *

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• 5 / 5

  

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  Top

  Review of 25/04/2022, following an experience of 11/04/2022 by A A. *

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• 5 / 5

  

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  Great customer service

  Review of 25/04/2022, following an experience of 10/04/2022 by A A. *

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• 4 / 5

  

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  Great shipping and easy return. Great design. Size is somewhat off with sleeves too short for L and XL. Pricey.

  Review of 25/04/2022, following an experience of 07/04/2022 by A A. *

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• 5 / 5

  

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  Excellent choice quality. Highly recommended

  Review of 25/04/2022, following an experience of 04/04/2022 by A A. *

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• 4 / 5

  

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  The site is good and the photos/videos show the real details of the products. However, i wanted to buy 2 other items ( "Women Bikini Bottom and top Covering Brief 1975 Rosaces" ) but it is still sold out.

  Review of 25/04/2022, following an experience of 05/04/2022 by A A. *

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• 5 / 5

  

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  EASY TO FIND PRODUCT

  Review of 25/04/2022, following an experience of 02/04/2022 by A A. *

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• 2 / 5

  

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  Called within hours to cancel. Agent would not help cancel. Still got charged

  Review of 25/04/2022, following an experience of 23/03/2022 by A A. *

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  Answer by vilebrequin.com

  

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  Dear Nima, Thanks a lot for your feedback. I can see that you called to cancel the "next air day shipment" and wanted to modify to "normal shipping". However, your order had already been processed so we were not able to modify it. Our apologies for the inconvenience, Best regards The Vilebrequin Family.

  Answer by A A

  

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  I called right when they opened. 8am. There was plenty of time to cancel. That was a excuse it was obvious they didn’t try

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• 5 / 5

  

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  I needed customer service and everything was done quickly to help me get a solution

  Review of 25/04/2022, following an experience of 16/03/2022 by A A. *

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• 4 / 5

  

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  Fast delivery and accurate. The webpage needs a better design for the first time buyer deals

  Review of 25/04/2022, following an experience of 15/03/2022 by A A. *

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• 1 / 5

  

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  No one has replied to my continuous requests for a prepaid label so that I can return some goods

  Review of 25/04/2022, following an experience of 16/03/2022 by A A. *

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  Answer by vilebrequin.com

  

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  Dear Robin, Thanks a lot for your feedback. You contacted us on the 23rd of March and we replied on that same day as well as days later without no response from you. I can see that you came back to us yesterday and that your case has been resolved straight after. Best regards, Vilebrequin Customer service.

• 4 / 5

  

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  Good

  Review of 25/04/2022, following an experience of 26/03/2022 by A A. *

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• 5 / 5

  

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  The website was simple to use and the check process straightforward.

  Review of 25/04/2022, following an experience of 15/03/2022 by A A. *

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• 5 / 5

  

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  Des

  Review of 25/04/2022, following an experience of 24/03/2022 by A A. *

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• 5 / 5

  

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  Very good experience

  Review of 25/04/2022, following an experience of 19/03/2022 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 21/04/2022, following an experience of 11/03/2022 by A A. *

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• 5 / 5

  

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  Easy to use website.

  Review of 21/04/2022, following an experience of 14/03/2022 by A A. *

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• 5 / 5

  

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  No problems, although the shorts that I purchased are difficult to find on the website. They are not featured with the other suits for some reason.

  Review of 21/04/2022, following an experience of 24/02/2022 by A A. *

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• 5 / 5

  

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  Excellent service

  Review of 21/04/2022, following an experience of 27/03/2022 by A A. *

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• 5 / 5

  

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  In one word, excellent. I needed these shirts in 4 days delivered to AU, and they were.

  Review of 21/04/2022, following an experience of 10/03/2022 by A A. *

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• 5 / 5

  

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  Good

  Review of 21/04/2022, following an experience of 27/03/2022 by A A. *

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• 1 / 5

  

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  Terrible customer service, over priced garbage clothing.

  Review of 21/04/2022, following an experience of 04/03/2022 by A A. *

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• 5 / 5

  

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  Quick to ship order.

  Review of 09/04/2022, following an experience of 19/03/2022 by A A. *

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• 3 / 5

  

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  Satisfied with all except for customer service. Delayed and not comprehensive.

  Review of 09/04/2022, following an experience of 18/03/2022 by A A. *

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• 5 / 5

  

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  Beautiful product, great quality, easy and safe website to surf, fast delivery. Excellent experience :)

  Review of 09/04/2022, following an experience of 23/03/2022 by A A. *

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• 5 / 5

  

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  VBs awesome and never out to of fashion.

  Review of 09/04/2022, following an experience of 23/03/2022 by A A. *

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• 5 / 5

  

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  Good

  Review of 09/04/2022, following an experience of 25/03/2022 by A A. *

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• 5 / 5

  

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  Good speedy service

  Review of 09/04/2022, following an experience of 16/03/2022 by A A. *

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• 5 / 5

  

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  Excellent choice, fast delivery, packaged very well and stunning items. Perfect.

  Review of 09/04/2022, following an experience of 16/03/2022 by A A. *

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• 5 / 5

  

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  super

  Review of 09/04/2022, following an experience of 25/03/2022 by A A. *

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• 5 / 5

  

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  Very good service, only disappointment is that the interior of the swimwear is poor quality for such an expensive product, I would strongly recommend that it is made from a more durable material, as this is the only defect that I can find on the swimwear; however, I think that it is quite important

  Review of 09/04/2022, following an experience of 18/03/2022 by A A. *

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• 3 / 5

  

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  Sizing information is a mess. I first ordered XXL based on the information on the site. Eventually, M is the correct size. Return service (from Croatia in my case) was messy as well, since GLS does not provide international tracking, nor any confirmation of receipt.

  Review of 09/04/2022, following an experience of 22/03/2022 by A A. *

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• 5 / 5

  

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  Excellent customer service, product arrived quickly , beautifully packaged and is top quality. The trunks are gorgeous and my husband loved them. Thank you.

  Review of 09/04/2022, following an experience of 23/03/2022 by A A. *

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• 5 / 5

  

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  very quick delivery and quality products very nice, thank you!

  Review of 09/04/2022, following an experience of 25/03/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 09/04/2022, following an experience of 21/03/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 09/04/2022, following an experience of 27/02/2022 by A A. *

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• 5 / 5

  

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  Amazing product and service

  Review of 09/04/2022, following an experience of 15/03/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 09/04/2022, following an experience of 04/03/2022 by A A. *

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• 3 / 5

  

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  none

  Review of 09/04/2022, following an experience of 05/03/2022 by A A. *

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• 5 / 5

  

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  Very pleased with the trunks.

  Review of 09/04/2022, following an experience of 16/03/2022 by A A. *

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• 5 / 5

  

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  Excellent product and great servicr

  Review of 09/04/2022, following an experience of 01/03/2022 by A A. *

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• 1 / 5

  

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  none

  Review of 09/04/2022, following an experience of 14/03/2022 by A A. *

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• 2 / 5

  

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  I have twice asked for a prepaid label to return goods without any reply. Not good.

  Review of 02/04/2022, following an experience of 12/03/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by vilebrequin.com

  

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  Dear Robin, Thanks a lot for your feedback. I can see that our customer service has written back to you in order to get the confirmation on which items you wish to return. Kindly inform them so that they send you the prepaid label. You may as well check your spams folder. My best regards, Vilebrequin Customer service

• 3 / 5

  

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  Ordered 2 pairs of same shorts (diff sizes) online for collection. Went to the store and tried them on. Selected the size that fitted and asked for a refund for unwanted size. Was told I’d have to go to a different store to get a refund! When I eventually got to the other store, they said I could have got the refund in the first store! Wasted an entire morning travelling between stores just to get a refund.

  Review of 24/03/2022, following an experience of 12/03/2022 by A A. *

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• 3 / 5

  

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  Swimsuits are great. Definitely size up. Shirts way too small and material is not great, particularly for the cost!

  Review of 24/03/2022, following an experience of 12/03/2022 by A A. *

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• 5 / 5

  

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  great service

  Review of 22/03/2022, following an experience of 09/03/2022 by A A. *

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• 5 / 5

  

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  I always order and collect from kings road London Evo and the team are so helpful and amazingly friendly won’t ever shop anywhere else

  Review of 22/03/2022, following an experience of 10/03/2022 by A A. *

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• 3 / 5

  

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  dirty shirts on delivery

  Review of 20/03/2022, following an experience of 08/03/2022 by A A. *

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• 5 / 5

  

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  Very good company to deal with. Order received quickly. Unfortunately had to send one back as the sizing wasn’t good for me. Free returns label quickly sent, parcel returned and within a couple of days my refund was being processed. Cannot fault customer service. Recommend.

  Review of 20/03/2022, following an experience of 08/03/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/03/2022, following an experience of 03/03/2022 by A A. *

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• 3 / 5

  

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  none

  Review of 19/03/2022, following an experience of 07/03/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/03/2022, following an experience of 05/03/2022 by A A. *

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• 5 / 5

  

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  Very easy website to negotiate and completing the order was very easy. Delivery was very prompt and beautifully packaged.

  Review of 19/03/2022, following an experience of 06/03/2022 by A A. *

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• 2 / 5

  

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  Excess credit card fees added to purchase. Premium brands really don’t need to do this especially in excess of what visa or Mastercard charge..

  Review of 19/03/2022, following an experience of 03/03/2022 by A A. *

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  Answer by vilebrequin.com

  

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  Dear Matthew, Thanks a lot for your feedback. I can see that you were charged through Paypal for a total of 166.75 AUD. This corresponds to a towel of 155 AUD + 35 AUD for the shipping. On top of that, you were granted a 15% off which is 23.25 AUD discount on your order. The price paid of 166.75 AUF is correct and this is what I can see on our system. If you were charged more than this, I invite you to contact Paypal as the explanation for this might be their side. Best regards, Vilebrequin Customer Service.

• 5 / 5

  

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  Fast delivery and nice packaging. Plus the website has styles that department stores don’t carry.

  Review of 19/03/2022, following an experience of 07/03/2022 by A A. *

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• 5 / 5

  

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  ORDERED AND PAID FOR INCORRECT ITEMS, I THEN ORDERED CORRECT GOODS AND VILEBREQUIN REFUNDED AND SENT CORRECT GOODS WITHIN DAYS

  Review of 19/03/2022, following an experience of 18/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/03/2022, following an experience of 14/02/2022 by A A. *

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• 5 / 5

  

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  first class online ordering, delivery and product and even occasionally returns all made so simple

  Review of 19/03/2022, following an experience of 11/02/2022 by A A. *

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• 5 / 5

  

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  Perfection

  Review of 19/03/2022, following an experience of 01/03/2022 by A A. *

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• 5 / 5

  

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  Great products well made and stylish. Prompt service very satisfied. For swim shorts recommend going up one size from the norm.

  Review of 19/03/2022, following an experience of 22/02/2022 by A A. *

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• 5 / 5

  

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  I prefer the fabric the trunks are usually made out of - the '1974' ones seem to be made of plastic!

  Review of 19/03/2022, following an experience of 27/02/2022 by A A. *

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• 5 / 5

  

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  Great choice and speedy delivery

  Review of 19/03/2022, following an experience of 02/03/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/03/2022, following an experience of 22/02/2022 by A A. *

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• 5 / 5

  

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  Good communication. Arrived promptly.

  Review of 19/03/2022, following an experience of 22/02/2022 by A A. *

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• 5 / 5

  

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  Awesome selection of colors and styles.

  Review of 19/03/2022, following an experience of 03/03/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/03/2022, following an experience of 22/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/03/2022, following an experience of 01/03/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/03/2022, following an experience of 14/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/03/2022, following an experience of 22/02/2022 by A A. *

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• 4 / 5

  

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  Navigation is sometimes difficult, but my husband ONLY wears Villebriquin swim trunks and their Tees to the pool when we vacation in sunny places, which if fairly often. Both are well made, vibrant and come in fabulous colors. Over many years he has collected over 40 swim trunks! The beautiful linen shirts which he wears to dinner are equally as gorgeous. Highly recommended!

  Review of 19/03/2022, following an experience of 15/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/03/2022, following an experience of 22/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 19/03/2022, following an experience of 27/02/2022 by A A. *

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• 5 / 5

  

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  Vilebrequin takes me back to when people actually cared what they dressed like. Timeless elegance. Order was shipped right away and received in 3 days.

  Review of 19/03/2022, following an experience of 27/02/2022 by A A. *

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• 5 / 5

  

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  Great service.

  Review of 19/03/2022, following an experience of 06/02/2022 by A A. *

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• 2 / 5

  

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  none

  Review of 19/03/2022, following an experience of 04/02/2022 by A A. *

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  Answer by vilebrequin.com

  

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  Dear Martin, Thanks a lot for having taken the time to share your experience. Unfortunately, the comments you have left do not enable us to understand the reason for your dissatisfaction. We kindly invite you to come back to us to understand the problem at https://www.vilebrequin.com/eu/en/contact-us Best regards, Vilebrequin Customer service

• 4 / 5

  

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  none

  Review of 04/03/2022, following an experience of 20/02/2022 by A A. *

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• 5 / 5

  

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  There is a wide selection of swimwear etc and good stock availability.

  Review of 04/03/2022, following an experience of 20/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 04/03/2022, following an experience of 05/02/2022 by A A. *

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• 5 / 5

  

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  They corrected a messed up delivery very efficiently. Bob

  Review of 03/03/2022, following an experience of 19/02/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  none

  Review of 02/03/2022, following an experience of 18/02/2022 by A A. *

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• 5 / 5

  

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  none

  Review of 01/03/2022, following an experience of 17/02/2022 by A A. *

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• 5 / 5

  

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  Iconic product. Well made. Delivery was easy

  Review of 28/02/2022, following an experience of 15/02/2022 by A A. *

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• 5 / 5

  

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  recieven my order very quick, nice packaging, with an extra gift

  Review of 28/02/2022, following an experience of 16/02/2022 by A A. *

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• 3 / 5

  

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  none

  Review of 27/02/2022, following an experience of 15/02/2022 by A A. *

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• 5 / 5

  

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  Never disappoints, best name brand ever!

  Review of 26/02/2022, following an experience of 13/02/2022 by A A. *

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• 5 / 5

  

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  Fast delivery, great service, great assistance on return because of size, great product

  Review of 26/02/2022, following an experience of 14/02/2022 by A A. *

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• 5 / 5

  

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  Easy website to use and speedy deluvery

  Review of 25/02/2022, following an experience of 13/02/2022 by A A. *

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• 5 / 5

  

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  Easy ordering, arrived quickly, beautiful packaging! Can’t ask for more !

  Review of 25/02/2022, following an experience of 12/02/2022 by A A. *

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• 5 / 5

  

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  Quick delivery.

  Review of 24/02/2022, following an experience of 27/01/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  So quick so efficient great quality shorts

  Review of 23/02/2022, following an experience of 26/01/2022 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 22/02/2022, following an experience of 24/01/2022 by A A. *

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Reviews displayed in chronological order