Customer reviews for visiofactory.com

Customer reviews

• 5 / 5

  

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  Excellent service! TOP!

  Review of 10/08/2021, following an experience of 27/07/2021 by LILY P. *

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• 5 / 5

  

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  Very satisfied about my order. The glasses were perfect and more cheaper then other online or optical shops. I will definitely order again!

  Review of 10/08/2021, following an experience of 24/07/2021 by SALLY R. *

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• 5 / 5

  

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  Great !

  Review of 10/08/2021, following an experience of 26/07/2021 by GAVIN C. *

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• 1 / 5

  

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  I still haven’t received my refund for my cancellation.

  Review of 10/08/2021, following an experience of 23/07/2021 by KIRSTEN K. *

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  Answer by visiofactory.com

  

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  Hi, We apologize that you are not satisfied by our service. The customer service answered you about your order. He is waiting for some picture of the defects you saw on your glasses. Please come back to us by mail to solve your problem. We will find a solution. Best regards,

• 5 / 5

  

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  Original product, no fakes, quick delivery

  Review of 10/08/2021, following an experience of 25/07/2021 by ADELE O. *

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• 3 / 5

  

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  During buying process, while having glasses in Basket, price had gone up for 9EUR. They say it is TVA, but I don't like that it is not clearly stated in glassss price. Also, I waited for 9 days for delivery, even it was promised 1-3 days. But they returned delivery costs to make up for it.

  Review of 10/08/2021, following an experience of 15/07/2021 by ISAAC R. *

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• 5 / 5

  

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  Brilliant and fast customer service. Fast delivery! Will definitely recommend to others.

  Review of 10/08/2021, following an experience of 21/07/2021 by MAISIE H. *

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• 5 / 5

  

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  Everything was perfect: price/delivery/product !

  Review of 10/08/2021, following an experience of 14/07/2021 by ELLA M. *

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• 5 / 5

  

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  Fast and secure delivery,excellent packaging

  Review of 10/08/2021, following an experience of 20/07/2021 by CHELSEA E. *

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• 5 / 5

  

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  Delivery took 17 days. But happy with the products received.

  Review of 10/08/2021, following an experience of 12/07/2021 by TYLER A. *

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• 4 / 5

  

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  Hello, the navigation is good, but I've made the mistake choosing Wayfarer 54 instead of 50.Wasn't enough informed. All other problems are on the Russian territory. The delivery is awful.

  Review of 10/08/2021, following an experience of 15/07/2021 by BRADLEY R. *

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• 5 / 5

  

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  Very fast delivery, excellent product and very competitive prices comparing to some other online shops.

  Review of 10/08/2021, following an experience of 23/07/2021 by FRED R. *

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• 1 / 5

  

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  This is a scam. Stay away! I went on their website and ordered gold ray-ban frames. On the product page in description under the frame color it explicitly says: gold. Later on, in the shopping cart I double checked the product details. The frames that I’ve received were tortoise. When I emailed the customer service they insisted the frames I ordered were tortoise even though it says they are gold. Their response to that was that the product photo is tortoise. So never mind the product description I guess. After that I’ve went again on their website to check. The photo on the phone cannot be zoomed in and you can hardly see anything on a 1x1 inch blurry low-res photo. Which is very convenient if you’re scamming people into buying. Very unprofessional, rude correspondence and overall frustrating experience. Would not recommend!

  Review of 08/08/2021, following an experience of 29/06/2021 by EDEN W. *

  *Pseudonymized data at the request of the author

  Answer by visiofactory.com

  

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  Hi, We are sorry that the product does not correspond to your request. We have indicated that the frames are of gold color because it is the dominant color. After reception, you have one month to return the package and we will refund your order. Best regards,

  Answer by Eden W

  

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  Hello, I have already emailed customer service regarding return and refund. As stated in those emails already, I do not want to bear the shipping cost for the product I did not order. Makes no sense. Best regards,

  Answer by visiofactory.com

  

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  Hi, we received your request. If you do not agree with the customers service, you can write to this address : reclamation@visiofactory.com Best regards,

  Answer by Eden W

  

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  Hi, would that make any difference regarding this issue and what is the purpose of customer service?

  Answer by visiofactory.com

  

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  It depends. The reclamation's service read your file and look if your case is in the general sales terms that you accepted during the order. This is a service more "juridical". The customer service finds solution according to general knowledges.

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• 5 / 5

  

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  Great products and service!

  Review of 08/08/2021, following an experience of 23/07/2021 by LUKE E. *

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• 5 / 5

  

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  A lot of sunglasses to choose from. Geniue products, great discounts, and very fast shipping outside of the EU. Thanks!

  Review of 08/08/2021, following an experience of 21/07/2021 by CHELSEA H. *

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• 5 / 5

  

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  Excellent !

  Review of 05/08/2021, following an experience of 20/07/2021 by EMMA K. *

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• 1 / 5

  

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  my parcel was lost by the delivery company. and visiofactory doesn't solve the problem

  Review of 05/08/2021, following an experience of 12/07/2021 by JUSTINE D. *

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• 4 / 5

  

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  the homepage is quite confusing (several addresses for the client ...). On the other hand: the call centre is excellent! I want to point out that Mrs Françoise was very effective and helpful.

  Review of 05/08/2021, following an experience of 07/07/2021 by JIM M. *

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• 5 / 5

  

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  Très bon service et lunettes impeccables. Je vous recommande vraiment. À une prochaine fois certainement. Daniel

  Review of 05/08/2021, following an experience of 05/07/2021 by JOE E. *

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• 5 / 5

  

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  Un excellent produit... Conforme aux normes en vigueur... Beauté... Design et performance... Je recommande vivement ce site

  Review of 05/08/2021, following an experience of 26/06/2021 by TARA M. *

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• 5 / 5

  

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  Easy navigating site. Plenty of choice. Great prices. Quick delivery.

  Review of 05/08/2021, following an experience of 18/06/2021 by GRAHAM H. *

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• 5 / 5

  

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  good!

  Review of 05/08/2021, following an experience of 19/06/2021 by ISAAC J. *

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• 5 / 5

  

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  Good quality and fast delivery

  Review of 05/08/2021, following an experience of 17/06/2021 by LOGAN S. *

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• 5 / 5

  

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  very good and everything went quickly

  Review of 27/07/2021, following an experience of 19/07/2021 by SALLY E. *

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• 5 / 5

  

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  great service and fast delivery

  Review of 27/07/2021, following an experience of 15/07/2021 by IAN P. *

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• 5 / 5

  

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  Fast delivery for these hard to find glasses.

  Review of 26/07/2021, following an experience of 17/07/2021 by WENDY P. *

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• 5 / 5

  

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  I'm totally happy to receive my glasses so quickly. Thank u guys for operative responses and kind support.

  Review of 25/07/2021, following an experience of 15/07/2021 by STEPHEN C. *

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• 5 / 5

  

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  Quality sunglasses! I recommend !

  Review of 24/07/2021, following an experience of 12/07/2021 by GREG R. *

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• 5 / 5

  

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  Deluvery was fast, product quality fine

  Review of 24/07/2021, following an experience of 13/07/2021 by MARY M. *

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• 5 / 5

  

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  A+ Excellent

  Review of 24/07/2021, following an experience of 17/07/2021 by MASON W. *

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• 5 / 5

  

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  Exellente

  Review of 24/07/2021, following an experience of 01/07/2021 by JEREMY D. *

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• 5 / 5

  

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  excellent service delivery. Sun glasses arrived exactly as described. Excellent prices as well

  Review of 24/07/2021, following an experience of 12/07/2021 by ALEXANDRA S. *

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• 5 / 5

  

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  Fast shipping and affordable prices.

  Review of 24/07/2021, following an experience of 27/06/2021 by ZACHARY L. *

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• 5 / 5

  

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  Ottimo super veloce Merce perfetta

  Review of 24/07/2021, following an experience of 05/07/2021 by LEAH W. *

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• 5 / 5

  

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  Good price Rapid Secure

  Review of 24/07/2021, following an experience of 17/06/2021 by ROSS B. *

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• 5 / 5

  

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  Everything was great!

  Review of 24/07/2021, following an experience of 18/06/2021 by LUKE B. *

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• 4 / 5

  

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  Everything was going smootly.

  Review of 24/07/2021, following an experience of 17/06/2021 by LEWIS T. *

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• 5 / 5

  

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  Speedy delivery and nice prices.

  Review of 24/07/2021, following an experience of 23/06/2021 by CHLOE W. *

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• 5 / 5

  

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  Delivery was very fast, after shipping it was in The Netherlands within 2 days. Brand new and good quality, with all the accessories included.

  Review of 24/07/2021, following an experience of 09/07/2021 by KAREN W. *

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• 5 / 5

  

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  Delighted with my Raybans Excellent service Delivered promptly via a courier.

  Review of 24/07/2021, following an experience of 18/06/2021 by JOEL R. *

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• 5 / 5

  

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  excellent service, excellent delivery

  Review of 24/07/2021, following an experience of 24/06/2021 by OLIVER P. *

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• 5 / 5

  

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  I ordered 2 pairs of sunglasses, sent 1 pair back and got refunded. No problems, I recommend.

  Review of 24/07/2021, following an experience of 26/06/2021 by MARK M. *

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• 5 / 5

  

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  Super merci

  Review of 24/07/2021, following an experience of 09/07/2021 by LUKE T. *

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• 5 / 5

  

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  Excellent service and very fast delivery

  Review of 24/07/2021, following an experience of 29/06/2021 by MARK M. *

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• 5 / 5

  

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  Fast shipping.

  Review of 24/07/2021, following an experience of 12/07/2021 by ROB R. *

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• 5 / 5

  

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  Highly recommended

  Review of 24/07/2021, following an experience of 25/06/2021 by ZOE B. *

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• 5 / 5

  

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  No problem with the order. Very good.

  Review of 24/07/2021, following an experience of 21/06/2021 by ZACHARY F. *

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• 5 / 5

  

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  !!!!!!!

  Review of 24/07/2021, following an experience of 03/07/2021 by CANDICE M. *

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• 5 / 5

  

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  My order arrived later than it should had, but the reason can probably be attributed to Covid-19. The staff helped me track my parcel, even though it had be handed over to the shipper. Very good service and I'm very pleased with my sunglasses.

  Review of 17/07/2021, following an experience of 02/06/2021 by DANIELLE O. *

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• 5 / 5

  

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  Perfect!

  Review of 13/07/2021, following an experience of 07/05/2021 by PAULA O. *

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• 5 / 5

  

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  Site was easy to navigate, prices were reasonable, delivery within two days of ordering. All in all a great experience. I will return to Visiofactory in the future.

  Review of 13/07/2021, following an experience of 01/06/2021 by MEGAN M. *

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• 2 / 5

  

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  Bad, several problems.

  Review of 13/07/2021, following an experience of 06/05/2021 by QUENTIN O. *

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• 5 / 5

  

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  Très bien.

  Review of 06/07/2021, following an experience of 02/05/2021 by SCARLETT C. *

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• 5 / 5

  

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  Ordered on Sunday night delivered on Friday - To AUSTRALIA . WOW ! outstanding service and quality item. Thanks

  Review of 05/07/2021, following an experience of 13/06/2021 by JOEL S. *

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• 5 / 5

  

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  I've used Visio factory many times because they are simply good at what they do which is great sunglasses at great prices completed with excellent service 👍

  Review of 05/07/2021, following an experience of 13/05/2021 by MAISIE M. *

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• 5 / 5

  

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  So happy with the sunglasses I have received from the website. I now have got two prescription pairs and 2 normal. The website is easy to use and the customer service is so efficient and helpful! Love it

  Review of 05/07/2021, following an experience of 11/06/2021 by KIRSTY C. *

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• 5 / 5

  

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  Very good service

  Review of 01/07/2021, following an experience of 05/06/2021 by SIENNA J. *

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• 5 / 5

  

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  ….23457

  Review of 01/07/2021, following an experience of 26/05/2021 by BEN R. *

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• 5 / 5

  

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  Sevrice was perfect

  Review of 01/07/2021, following an experience of 03/05/2021 by JULIE J. *

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• 5 / 5

  

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  Good price, fast shipping :)

  Review of 01/07/2021, following an experience of 02/05/2021 by OLIVER A. *

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• 5 / 5

  

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  Highly recommended

  Review of 01/07/2021, following an experience of 22/05/2021 by AMELIA G. *

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• 5 / 5

  

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  Delivery took 13 days which I think is acceptable, Ray-Ban sunglasses I ordered were as promised and as expected in new condition.

  Review of 30/06/2021, following an experience of 15/06/2021 by CAMERON H. *

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• 5 / 5

  

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  good

  Review of 30/06/2021, following an experience of 11/06/2021 by SOPHIE K. *

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• 5 / 5

  

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  Good price, fast delivery and conform product.

  Review of 30/06/2021, following an experience of 10/06/2021 by LIZZIE R. *

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• 5 / 5

  

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  Fast shipping and reasonable prices…

  Review of 30/06/2021, following an experience of 15/06/2021 by NEIL T. *

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• 5 / 5

  

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  Really nice price and service!

  Review of 30/06/2021, following an experience of 14/06/2021 by MILLIE C. *

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• 5 / 5

  

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  Excellent

  Review of 30/06/2021, following an experience of 10/06/2021 by BRUCE W. *

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• 5 / 5

  

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  Customer service is great, responsive, helpful. Fast dispatch. Good price. Highly recommended.

  Review of 30/06/2021, following an experience of 09/06/2021 by DAVID M. *

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• 5 / 5

  

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  Service parfait... Bonne continuation

  Review of 30/06/2021, following an experience of 09/06/2021 by PATRICIA T. *

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• 5 / 5

  

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  Great Products and extremely fast service

  Review of 30/06/2021, following an experience of 10/06/2021 by EDWARD T. *

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• 5 / 5

  

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  Perfekt delivery

  Review of 30/06/2021, following an experience of 07/06/2021 by CARMEN B. *

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• 5 / 5

  

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  Very good!

  Review of 30/06/2021, following an experience of 09/06/2021 by CRAIG W. *

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• 5 / 5

  

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  Great company fast service and fast shipping.

  Review of 30/06/2021, following an experience of 03/06/2021 by OWEN W. *

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• 5 / 5

  

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  Fast delivery and genuine sunglasses would recommend

  Review of 30/06/2021, following an experience of 07/06/2021 by MARTIN R. *

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• 5 / 5

  

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  Excellent experience! My recommendation

  Review of 30/06/2021, following an experience of 03/06/2021 by STEVE H. *

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• 5 / 5

  

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  Très satisfaite de ma commande.

  Review of 30/06/2021, following an experience of 21/05/2021 by DONNA S. *

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• 5 / 5

  

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  Everything perfect!

  Review of 30/06/2021, following an experience of 25/05/2021 by ETHAN C. *

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• 5 / 5

  

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  A clear website found what I was looking for. Fast delivery. Perfect 🤩

  Review of 30/06/2021, following an experience of 21/05/2021 by SIENNA M. *

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• 5 / 5

  

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  Excellent!😍😍

  Review of 30/06/2021, following an experience of 24/05/2021 by BETHANY R. *

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• 5 / 5

  

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  Excellent

  Review of 30/06/2021, following an experience of 02/06/2021 by HARLEY R. *

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• 5 / 5

  

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  Fast delivery and quick service! Recomended.

  Review of 30/06/2021, following an experience of 03/06/2021 by FINLEY B. *

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• 5 / 5

  

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  Great prices, fast delivery

  Review of 30/06/2021, following an experience of 16/05/2021 by CAROLINE R. *

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• 5 / 5

  

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  I bought 2 pairs of sunglasses within few days, same model different size. Delivery was very fast to my country. I returned the wrong size and received full refund very fast. Great service.

  Review of 30/06/2021, following an experience of 20/05/2021 by HELEN H. *

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• 5 / 5

  

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  5 stars!!!! Great experience! Super fast shipping!

  Review of 30/06/2021, following an experience of 19/05/2021 by BENJAMIN G. *

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• 5 / 5

  

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  Excellent prices and service! Twice lower pricing then in local country. Wonderful!

  Review of 30/06/2021, following an experience of 20/05/2021 by TEAGAN R. *

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• 5 / 5

  

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  Very fast international delivery, detailed description.

  Review of 30/06/2021, following an experience of 19/05/2021 by GRACE J. *

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• 5 / 5

  

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  Very fast delivery, everything in order, acceptable price! Would recommend others!

  Review of 30/06/2021, following an experience of 15/05/2021 by JACKSON S. *

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• 5 / 5

  

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  Smooth low-clik order and quick delivery in three days.

  Review of 30/06/2021, following an experience of 12/05/2021 by OLIVER J. *

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• 5 / 5

  

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  Excellent service have used them twice now and would highly recommend.

  Review of 30/06/2021, following an experience of 08/05/2021 by CHELSEA R. *

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• 3 / 5

  

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  It would be better if visiofactory can partner with couriers like dhl or posta plus because they deliver at your doorstep. Kuwait post dont deliver package, they dont even notify the recepient if the package is ready for pick-up. I dont know if its cheap shipping fee, anyway, a little more shipping fee is better than having a salary deducted for going out of work during office hours to pick up a package you dont even know if available for pick up. Just saying.

  Review of 30/06/2021, following an experience of 11/05/2021 by CHRISTIAN J. *

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• 4 / 5

  

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  Competitive prizing but delivery time to Finland rather long.

  Review of 30/06/2021, following an experience of 10/05/2021 by ROB K. *

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• 5 / 5

  

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  Jederzeit gerne wieder!

  Review of 30/06/2021, following an experience of 04/05/2021 by NOAH K. *

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• 4 / 5

  

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  Very good price and quick delivery !

  Review of 30/06/2021, following an experience of 08/05/2021 by CHRISTOPHER C. *

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• 5 / 5

  

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  !!!!

  Review of 30/06/2021, following an experience of 06/05/2021 by CHRIS S. *

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• 5 / 5

  

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  Great price and delivery!

  Review of 30/06/2021, following an experience of 26/04/2021 by JACK K. *

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• 5 / 5

  

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  Fast delivery to Croatia via Chronopost altough their site didn't say it would be delivered to my address but they handed it to my local postal service and it arrived in 3-4 days. Very good and the product is legit.

  Review of 30/06/2021, following an experience of 30/04/2021 by MAX H. *

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• 5 / 5

  

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  This was a gift to my partner, he had a pair of these glasses but over time they got damaged and needed a new pair. The prompt delivery and service and product was of the highest standard.

  Review of 30/06/2021, following an experience of 28/04/2021 by SALLY J. *

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• 5 / 5

  

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  Great prices & fast delivery.

  Review of 30/06/2021, following an experience of 29/04/2021 by KARLIE L. *

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• 5 / 5

  

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  Perfect quality and excellent service.

  Review of 30/06/2021, following an experience of 20/04/2021 by JOE S. *

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• 5 / 5

  

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  Great experience, Quick Delivery and product as expected

  Review of 30/06/2021, following an experience of 16/04/2021 by DEAN J. *

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Reviews displayed in chronological order