Customer reviews for voyage-prive.co.uk

Customer reviews

• 4 / 5 1

  

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  Only prob was verify with my Marks credit card so I used my Santander card which worked well

  Review of 24/10/2022, following an experience of 22/10/2022 by MUHAMMAD T. *

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• 5 / 5 1

  

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  Fantastic hotels available in great places at wonderful savings & perks too

  Review of 21/10/2022, following an experience of 07/10/2022 by KEITH R. *

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• 5 / 5 1

  

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  Never had a -Robles with any of the holidays I’ve booked. Professional company, reliable;e and caring.

  Review of 21/10/2022, following an experience of 13/10/2022 by JOHN R. *

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• 4 / 5 1

  

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  Simply and embracing presentations

  Review of 21/10/2022, following an experience of 15/10/2022 by HARRISON E. *

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• 4 / 5 1

  

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  Generally very good site but best deals as expected go very quickly

  Review of 21/10/2022, following an experience of 15/10/2022 by JACK C. *

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• 5 / 5 1

  

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  Easy to navigate prices easy to understand

  Review of 21/10/2022, following an experience of 17/10/2022 by WAYNE M. *

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• 5 / 5 1

  

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  Had some trouble getting the bank info to complete my telephone booking. Your representative was excellent and very patient. I was extremely happy with the service

  Review of 21/10/2022, following an experience of 19/10/2022 by EDEN C. *

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• 5 / 5 1

  

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  Use this service frequently and have never been disappointed.

  Review of 21/10/2022, following an experience of 06/10/2022 by SABRINA T. *

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• 4 / 5 1

  

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  It all went extremely well apart from me trying to book with an Australian debit card which meant I needed a security code but it went to my Australian phone card and not my British one so trying to pay for my experience was a hassle. I had to ask a friend to pay it for me and then reimburse her. I am going to try and do another booking in the next couple of days and I’m keeping my fingers crossed that things might be a bit easier.

  Review of 21/10/2022, following an experience of 04/10/2022 by ZACHARY P. *

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• 5 / 5 1

  

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  We have used Voyage Prive before and again it was very easy to make the booking

  Review of 18/10/2022, following an experience of 04/10/2022 by RYAN W. *

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• 5 / 5 1

  

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  Spoke to Marios 2nd Oct 2022. Great service, thanks so much for your help!

  Review of 18/10/2022, following an experience of 02/10/2022 by DOMINIC R. *

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• 5 / 5 1

  

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  Nice site no problem to move around very good

  Review of 18/10/2022, following an experience of 03/10/2022 by FAYE W. *

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• 1 / 5 1

  

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  Horrendous.

  Review of 18/10/2022, following an experience of 01/10/2022 by TOBY D. *

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• 3 / 5 1

  

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  Would have to pay cancellation charges because chargeable parking at hotel wasn't clear on website....noticed seconds after booking but would still be charged cancellation fees even though wanted to transfer holiday....not very impressed. Not a good start to birthday celebration.

  Review of 09/10/2022, following an experience of 23/09/2022 by OWEN H. *

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• 5 / 5 1

  

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  Quick and easy

  Review of 09/10/2022, following an experience of 24/09/2022 by SASHA M. *

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• 4 / 5 1

  

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  Very good choice of hotels etc, site easy to negotiate. I don't like being invited to chat to a rep, but that's probably just me.

  Review of 09/10/2022, following an experience of 24/09/2022 by NOAH D. *

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• 5 / 5 1

  

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  The website is easy to book on though I would like it to show the price for the number of adults from the v start without having to go to the final price

  Review of 09/10/2022, following an experience of 27/09/2022 by EMMA B. *

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• 4 / 5 1

  

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  VP should accept American Express

  Review of 09/10/2022, following an experience of 30/09/2022 by CHARLOTTE R. *

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• 5 / 5 1

  

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  I just find the whole process very transparent and good value

  Review of 20/09/2022, following an experience of 18/09/2022 by CHARLES H. *

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• 5 / 5 1

  

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  Efficient and effective service

  Review of 19/09/2022, following an experience of 17/09/2022 by KELLY C. *

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• 5 / 5 1

  

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  So far the booking process has been very smooth and efficient.

  Review of 19/09/2022, following an experience of 17/09/2022 by VANESSA F. *

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• 5 / 5 1

  

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  I had some trouble with processing the booking however, Mona reached out and assisted me end-to-end with a smile and professionalism that is incomparable to any provider I have worked with before. Thank you, Mona, for your incredible service :)

  Review of 14/09/2022, following an experience of 12/09/2022 by ANDREW J. *

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• 5 / 5 1

  

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  Customer service very helpful

  Review of 12/09/2022, following an experience of 10/09/2022 by DAMIEN R. *

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• 5 / 5 1

  

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  I love the pictures and inspiration the site gives! The offers are also great! I always look here for some great deals and wishes for future bookings. Its always nice to be inspired on a rainy day :)

  Review of 09/09/2022, following an experience of 07/09/2022 by SABRINA H. *

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• 5 / 5 1

  

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  Very easy to use

  Review of 08/09/2022, following an experience of 06/09/2022 by JOSEPH S. *

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• 4 / 5 1

  

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  Had an error message saying there had been a problem and I needed to phone, but also had an email confirming the booking.

  Review of 06/09/2022, following an experience of 04/09/2022 by JASMINE S. *

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• 5 / 5 1

  

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  Easy to use with good deals

  Review of 03/09/2022, following an experience of 31/08/2022 by DANIELLE G. *

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• 3 / 5 1

  

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  Keep sending me summaries that are incorrect although travel docs appear to be OK - worrying as there is no way to contact them - at least I can't see one easily. I guess we'll find out when we travel.

  Review of 31/08/2022, following an experience of 10/08/2022 by ABBIE J. *

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• 4 / 5 1

  

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  I have been on a few of your breaks and find them very good value although you do not save as much as you state still cheaper than anywhere else though

  Review of 30/08/2022, following an experience of 21/08/2022 by TOBY S. *

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• 5 / 5 1

  

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  Always use this site for holidays and short breaks no problems at all

  Review of 30/08/2022, following an experience of 27/08/2022 by BRANDON H. *

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• 5 / 5 1

  

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  Service lacks flexibility, particularly when the need for cancellation is beyond the control of the client

  Review of 30/08/2022, following an experience of 27/08/2022 by RUTH G. *

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• 1 / 5 1

  

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  Your system has double booked me and charged me twice. There is not a single contact number that works so how do I contact you to put this right?

  Review of 30/08/2022, following an experience of 14/08/2022 by DONNA A. *

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• 4 / 5 1

  

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  I booked the staycation hotel looks great. I used a voucher sent me and the payment didn’t make clear it was used and accepted, which is a bit of a negative. It would be nice to be clear on your payments.

  Review of 30/08/2022, following an experience of 20/08/2022 by DONNA C. *

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• 5 / 5 1

  

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  Very efficient site

  Review of 30/08/2022, following an experience of 27/08/2022 by ABIGAIL A. *

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• 3 / 5 1

  

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  Got a message to say my payment transaction could not be completed and to contact VP by 'phone. After 2 mins my phone bleeped to tell me the transaction had gone thru on my credit card. Most confusing and time wasting.

  Review of 13/08/2022, following an experience of 11/08/2022 by GEORGE R. *

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• 5 / 5 1

  

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  I made a booking yesterday, it was so easy .

  Review of 10/08/2022, following an experience of 08/08/2022 by THERESA B. *

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• 2 / 5 1

  

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  Tried to book one of your offers but encountered difficulties on the payment. I filled in all the relevant details but when it came to confirming it returned to the beginning. After 4 attempts ( using different credit cards on a couple) I phoned the hotel direct and discovered payment had been accepted. When I had tried to contact yourselves I received a message saying someone would be in touch . Not very helpful

  Review of 10/08/2022, following an experience of 23/07/2022 by VANESSA C. *

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• 4 / 5 1

  

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  I had problems when I wanted to amend a booking as there was a technical issue which asked me to phone Customer Services, which I did. I was then told I could only amend my booking online!

  Review of 10/08/2022, following an experience of 29/07/2022 by ROB C. *

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• 5 / 5 1

  

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  Please note that I have a Blue Badge and can manage steps with the aid of my sticks. However I am unable to carry anything but my husband will do this for me. I would appreciate a Parking space near the Hotel door. I was unable to add this information on my booking. Thank you.

  Review of 10/08/2022, following an experience of 05/08/2022 by MEGAN H. *

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• 4 / 5 1

  

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  After submitting my payment details I was told that there was a problem and I was advised to ring or email. I did neither but five minutes later I received an email confirming the booking. All a bit confusing!!

  Review of 10/08/2022, following an experience of 07/08/2022 by TRACY M. *

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• 1 / 5 1

  

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  I had to cancel my trip in December due to Covid and paid for cancellation insurance. It’s taken me 6 months, 100s of calls, wrong numbers given, back and forth between Voyage Prive and the Insurers, multiple customer service people where no one helped me, to finally get my refund (still pending) I will never recommend or book with you again

  Review of 27/07/2022, following an experience of 11/07/2022 by JOSHUA A. *

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• 5 / 5 1

  

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  Nothing to add. Ratings say it all

  Review of 27/07/2022, following an experience of 14/07/2022 by KIRSTY B. *

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• 5 / 5 1

  

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  There has been an improvement since the last time I booked. Previously I wasn't able to book and pay using the web browser on my phone. This has now been rectified which meant booking was so much more simple this time around!

  Review of 27/07/2022, following an experience of 16/07/2022 by CAITLIN S. *

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• 5 / 5 1

  

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  Quick and easy.

  Review of 27/07/2022, following an experience of 18/07/2022 by CHRISTOPHER W. *

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• 5 / 5 1

  

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  Booking system easy to use

  Review of 27/07/2022, following an experience of 19/07/2022 by PHOEBE R. *

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• 5 / 5 1

  

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  Smooth, uncomplicated, efficient booking process. Fantastic range of holiday offers with full details of what’s on offer clearly explained . Flexibility in booking allows traveller to customise the holiday to their specific needs, (a real plus). Easy payment process Confirmatory paperwork - booking details, invoices, cancellation policy information, terms and conditions all arrived within seconds. Stress free and smooth booking process. Past experience has demonstrated to me that from start to finish customer service is excellent and more importantly, should the client have any queries, the level of service continues even after payment has been taken. I’ve booked many holidays with Voyages Privé over recent years and will be returning. Keep up the good work.

  Review of 27/07/2022, following an experience of 23/07/2022 by LUCAS C. *

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• 5 / 5 1

  

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  all very slick and efficient. extremely satisfied

  Review of 27/07/2022, following an experience of 24/07/2022 by FAYE H. *

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• 4 / 5 1

  

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  Your email including the offers arrived at a good time for me! (I'm looking forward to a couple of nights away in a couple of weeks)

  Review of 12/07/2022, following an experience of 10/07/2022 by TINA S. *

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• 5 / 5 1

  

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  Excellent service

  Review of 06/07/2022, following an experience of 20/06/2022 by BRUCE P. *

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• 4 / 5 1

  

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  The personal assistance was very helpful

  Review of 04/07/2022, following an experience of 02/07/2022 by CHRIS R. *

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• 5 / 5 1

  

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  Website repeats same holidays

  Review of 30/06/2022, following an experience of 28/06/2022 by LAUREN D. *

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• 5 / 5 1

  

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  Excellent service excellent prices I only book with you

  Review of 28/06/2022, following an experience of 26/06/2022 by LIAM M. *

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• 5 / 5 1

  

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  Always find it easy to book with voyage Privé and know we’ll get a quality hotel and experience.

  Review of 27/06/2022, following an experience of 25/06/2022 by ISABEL H. *

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• 5 / 5 1

  

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  .....

  Review of 27/06/2022, following an experience of 25/06/2022 by DAN P. *

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• 4 / 5 1

  

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  N/A

  Review of 25/06/2022, following an experience of 23/06/2022 by SOFIA C. *

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• 5 / 5 1

  

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  I especially liked the fact that I was reminded that I had a credit, which was handy because I'd forgotten about it!! Great choice of locations at reasonable prices.

  Review of 25/06/2022, following an experience of 23/06/2022 by KARL R. *

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• 5 / 5 1

  

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  Improve experience by making it more clear which country-based office is doing the booking, e.g. GB or CH

  Review of 24/06/2022, following an experience of 22/06/2022 by ALEX W. *

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• 5 / 5 1

  

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  easy peasy

  Review of 23/06/2022, following an experience of 21/06/2022 by REBECCA W. *

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• 5 / 5 1

  

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  Good value for money

  Review of 21/06/2022, following an experience of 19/06/2022 by PETER T. *

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• 5 / 5 1

  

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  Easy to use website

  Review of 20/06/2022, following an experience of 18/06/2022 by JESSICA R. *

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• 5 / 5 1

  

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  Have had wonderful packages recommended so far and quite straight forward. Booking fee is a little high though.

  Review of 15/06/2022, following an experience of 12/06/2022 by CARRIE W. *

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• 5 / 5 1

  

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  Used Voyage Privè before for previous trips and love the great deals that are on offer. Wish we could go to all the great places on offer. Thanks 😁

  Review of 14/06/2022, following an experience of 06/06/2022 by PETE C. *

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• 5 / 5 1

  

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  I like that I can now easily contact Voyage Prive to help with any questions. Lovely team.

  Review of 14/06/2022, following an experience of 04/06/2022 by LISA H. *

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• 5 / 5 1

  

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  Had to use a couple of different debit cards but worked ok on third attempt

  Review of 14/06/2022, following an experience of 29/05/2022 by GAVIN M. *

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• 5 / 5 1

  

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  Great website and some fantastic deals

  Review of 14/06/2022, following an experience of 09/06/2022 by LUCY F. *

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• 5 / 5 1

  

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  Great service.

  Review of 14/06/2022, following an experience of 08/06/2022 by JOANNE H. *

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• 5 / 5 1

  

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  Great service

  Review of 31/05/2022, following an experience of 27/05/2022 by STEPHEN A. *

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• 4 / 5 1

  

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  Very straight forward

  Review of 30/05/2022, following an experience of 18/05/2022 by BARRY S. *

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• 4 / 5 1

  

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  We wanted to give a voucher to our daughter and son-in-law to celebrate their Silver Wedding Anniversary, we hope it works okay.

  Review of 30/05/2022, following an experience of 17/05/2022 by FRANK H. *

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• 2 / 5 1

  

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  The prices for deals in the UK are inaccurate and misleading in regards to how much of a saving you are getting. Often after checking on the hotels website it’s clear that there is minimal benefit from booking through voyage prive as the difference in price is negligible, if there is one at all, and the prices for rooms quoted on Voyage Prive are a misrepresentation of what the hotel themselves charge for the same room!! This used to not be the case but recent experience has put me off using Voyage Prive for a staycation again in the future.

  Review of 30/05/2022, following an experience of 14/05/2022 by ELEANOR C. *

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• 5 / 5 1

  

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  - a great and professional service from the beginning to the end of your joyrney.

  Review of 30/05/2022, following an experience of 16/05/2022 by IAN B. *

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• 5 / 5 1

  

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  Very easy to navigate and once found suitable deal, book and pay.

  Review of 30/05/2022, following an experience of 28/05/2022 by ANNA A. *

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• 5 / 5 1

  

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  Great offers, have already booked another holiday. So pleased to be a member, and I will be back. Thank you

  Review of 30/05/2022, following an experience of 25/05/2022 by BARRY B. *

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• 4 / 5 1

  

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  jhgjhgjh

  Review of 30/05/2022, following an experience of 22/05/2022 by LEWIS D. *

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• 5 / 5 1

  

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  I can't wait for our holiday next month. It looks like a fantastic venue in a super location in Cornwall – at a brilliant price! We've holidayed with Voyage Prive before – a luxury stay in Portugal which was outstanding value for money.

  Review of 30/05/2022, following an experience of 19/05/2022 by NICK A. *

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• 5 / 5 1

  

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  Window shopping at Voyage Privé is one of my daily indulgences. And then booking a trip or two for real is far better than just day dreaming where to go next. Live a little!

  Review of 30/05/2022, following an experience of 19/05/2022 by WILL C. *

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• 4 / 5 1

  

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  I have used Voage Privé for a number of years and have always been happy with the communication, booking and the hotels. The reason I have given four stars rather than five on a couple of questions is the uk choices. Not everyone want to go abroad at the moment so would have expected slightly more uk choice.

  Review of 13/05/2022, following an experience of 11/05/2022 by AMY R. *

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• 4 / 5 1

  

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  Good choice of holidays always worth looking through

  Review of 05/05/2022, following an experience of 03/05/2022 by LOLA C. *

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• 4 / 5 1

  

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  As usual very good on all points for offers and ease of booking. This is the first place to go too for holidays.

  Review of 04/05/2022, following an experience of 02/05/2022 by LILLY C. *

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• 5 / 5 1

  

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  I have been booking holidays with Voyage Prive for over 10 years, never been disappointed. Beautiful hotels, lovely locations, great prices.

  Review of 01/05/2022, following an experience of 28/04/2022 by LAURA M. *

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• 5 / 5 1

  

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  I have booked numerous trips with VP and have never been disappointed. As an avid traveller I love the variety that VP offers all at good prices.

  Review of 29/04/2022, following an experience of 27/04/2022 by ALICE K. *

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• 4 / 5 1

  

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  Always been HAPPY with the service from Voyage Prive, makes the booking and finding of perfect holidays an easy chore everytime. Have never been dissapointed sofar - THANKYOU.

  Review of 28/04/2022, following an experience of 26/04/2022 by SASHA C. *

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• 4 / 5 1

  

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  Easy booking

  Review of 28/04/2022, following an experience of 26/04/2022 by BECKY K. *

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• 5 / 5 1

  

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  Very clear & easy to book & pay

  Review of 24/04/2022, following an experience of 22/04/2022 by ADRIAN M. *

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• 5 / 5 1

  

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  Very easy and quick with email confirmation

  Review of 21/04/2022, following an experience of 14/04/2022 by MOHAMMED M. *

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• 5 / 5 1

  

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  Very straightforward booking system. Great prices.

  Review of 21/04/2022, following an experience of 13/04/2022 by FIONA S. *

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• 5 / 5 1

  

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  Very easy to book the holiday and a great price.

  Review of 21/04/2022, following an experience of 10/04/2022 by TONY R. *

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• 5 / 5 1

  

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  Very good

  Review of 21/04/2022, following an experience of 08/02/2022 by MANDY S. *

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• 5 / 5 1

  

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  Easy to do and extremely satisfied

  Review of 21/04/2022, following an experience of 03/03/2022 by HENRY W. *

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• 5 / 5 1

  

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  Very efficient and trustworthy. Easy to book and straight forward.

  Review of 21/04/2022, following an experience of 18/01/2022 by LUCY B. *

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• 3 / 5 1

  

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  I have booked most of my holidays since 2015 with Voyage Prive and up until this week would have rated it five star. I love looking at all the fabulous holiday on offer. With my husband we have had some fantastic adventures and also family holidays with our 4 children (now grown up but still keen to come on holiday with us especially if mum and dad are paying!!). This week I have been caught out with the flex cancellation statement - do not believe that you can cancel "before departure date" and just pay an admin fee without reading all the small print.

  Review of 21/04/2022, following an experience of 02/04/2022 by ALISON B. *

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• 5 / 5 1

  

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  I've used voyage for years now. Takes some looking around or waiting for that right offer that suits you and is worth it. Overall no problems whatsoever using it, easy, fast and reliable. Good pictures, layout and straight to the point.

  Review of 21/04/2022, following an experience of 23/01/2022 by ALEXANDRA M. *

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• 4 / 5 1

  

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  First time customer and it was easy to book. Looking forward to our trip and hopefully more to come

  Review of 21/04/2022, following an experience of 19/04/2022 by PATRICIA D. *

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• 5 / 5 1

  

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  excellent service

  Review of 21/04/2022, following an experience of 16/04/2022 by LEWIS M. *

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• 5 / 5 1

  

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  As a long established customer I have never had a problem with this site. Holidays are good too.

  Review of 21/04/2022, following an experience of 25/02/2022 by STEPHEN H. *

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• 5 / 5 1

  

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  We like all the extra like a bottle of wine

  Review of 21/04/2022, following an experience of 09/01/2022 by NIKKI C. *

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• 4 / 5 1

  

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  We seemed wrongly informed of what we was suppose to get a bottle of wine with dinner a free upgrade if available on he day but we paid to upgrade not impressed at all

  Review of 21/04/2022, following an experience of 12/01/2022 by ZACH C. *

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• 4 / 5 1

  

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  Booking process works but the hotel didn't quite live up to the billing

  Review of 21/04/2022, following an experience of 09/01/2022 by ADELE L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Always a good price, variety and easy booking system with updates befire deoarture.

  Review of 21/04/2022, following an experience of 26/01/2022 by HELENA K. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  It was easy and simple to book through website

  Review of 21/04/2022, following an experience of 22/01/2022 by JOE C. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order