Customer reviews for voyage-prive.co.uk

Customer reviews

• 5 / 5

  

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  Easy to book Good rates and a competitive deal at the hotel

  Review of 04/04/2024, following an experience of 02/04/2024 by SHEILA Y.

• 5 / 5

  

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  Very good.

  Review of 04/04/2024, following an experience of 02/04/2024 by JOHN O.

• 5 / 5

  

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  Great value, loved the stays we booked!

  Review of 02/04/2024, following an experience of 30/03/2024 by DILRUBA BASAK U.

• 5 / 5

  

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  Superb deals at great destinations.

  Review of 02/04/2024, following an experience of 31/03/2024 by GLEN G.

• 4 / 5

  

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  None

  Review of 26/03/2024, following an experience of 24/03/2024 by JIM G.

• 4 / 5

  

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  A very good service

  Review of 16/03/2024, following an experience of 14/03/2024 by SHARON F.

• 5 / 5

  

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  Very easy booking process. Excellent offers. Would definitely recommend.

  Review of 13/03/2024, following an experience of 01/03/2024 by JENNIFER L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  brilliant

  Review of 13/03/2024, following an experience of 04/03/2024 by JO M.

• 2 / 5

  

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  The offers are good value. However customer service is poor. A recent slew of issues occurring during our latest holiday were addressed by a representative who I can only think did not have English as a first language and contradicted herself in e.mails to the extent that we eventually gave up trying to get her to understand our issues. Reparation was made which we accepted but the whole process was exasperating. I would not use VP for a tour again, only for a hotel booking.

  Review of 13/03/2024, following an experience of 26/02/2024 by MORAG M.

• 4 / 5

  

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  Haven't taken the trip yet, but booking was straightforward and I received immediate confirmation

  Review of 13/03/2024, following an experience of 29/02/2024 by SARA G.

• 5 / 5

  

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  Excelent services and very clear all!

  Review of 28/02/2024, following an experience of 26/02/2024 by MONICA G.

• 5 / 5

  

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  Very happy customer

  Review of 27/02/2024, following an experience of 25/02/2024 by GRAHAME S.

• 5 / 5

  

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  with thanks for the call

  Review of 24/02/2024, following an experience of 22/02/2024 by PAUL U.

• 5 / 5

  

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  Very easy to navigate; wide choice of destinations; very competitive prices; easy to choose special needs. Altogether - excellent service. We have already recommended your service.

  Review of 19/02/2024, following an experience of 16/02/2024 by ROBERT M.

• 5 / 5

  

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  Very easy, cheers guys

  Review of 19/02/2024, following an experience of 17/02/2024 by EUGENIA C.

• 5 / 5

  

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  Very easy to book. Great offers

  Review of 18/02/2024, following an experience of 16/02/2024 by KIRSTY F.

• 5 / 5

  

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  Easy to navigate. Great booking experience and fast confirmation.

  Review of 11/02/2024, following an experience of 09/02/2024 by TERESA O.

• 5 / 5

  

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  Very easy …

  Review of 02/02/2024, following an experience of 31/01/2024 by VALERIE S.

• 5 / 5

  

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  Very easy.

  Review of 22/01/2024, following an experience of 20/01/2024 by RYAN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  quick and easy site to navigate

  Review of 20/01/2024, following an experience of 18/01/2024 by JOHN C.

• 3 / 5

  

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  There’s always a catch isn’t there? They have been emailing me every day to say I have £50 credit but when I booked a break it was not deducted so I phoned and discover that the credit is only if £250 is spent.

  Review of 16/01/2024, following an experience of 14/01/2024 by GERALDINE H.

• 5 / 5

  

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  Really easy! And great communication with the hosts once booked. Couldn’t be happier.

  Review of 12/01/2024, following an experience of 10/01/2024 by LIA B.

• 5 / 5

  

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  Satisfied with everything😉

  Review of 11/01/2024, following an experience of 09/01/2024 by PATRICK J. *

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• 5 / 5

  

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  A wide range of offers at good prices

  Review of 10/01/2024, following an experience of 07/01/2024 by KRISTINA I.

• 4 / 5

  

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  I had a shock when my credit ran out without warning and disappeared from my account. Your chat bot then told me I couldn't get it back and left a frowny emoji. I was not impressed as this was over £500! When I rang up, your human colleague was brilliant and extended it no problem. It was a worrying night though before I could ring you. You might like to look at your chat bot reply. It was totally inappropriate!

  Review of 06/01/2024, following an experience of 04/01/2024 by JANE B. *

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• 2 / 5

  

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  Very poor

  Review of 01/01/2024, following an experience of 16/12/2023 by EILEEN P. *

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• 3 / 5

  

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  The deal is good but nowhere near as good as the savings claimed compared with booking direct. It took about an hour and a half from making a decision to make the booking, not all down to Voyage Privé, but some was (having to log in multiple times for no clear reason, poor site navigation e.g. if you tick the box for a 2 night stay, finding how to get back to 1 night is really hard -- it remembers that choice and you have to find a tiny link in an obscure place half way up the page to finally work out how to change the number of nights again. Even closing the tab and opening a new one and logging in again, it still remembers the 2 night choice... rather frustrating experience

  Review of 18/12/2023, following an experience of 16/12/2023 by BECKY T. *

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• 4 / 5

  

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  Difficult to.book more than one room with different numbers of people in each

  Review of 13/12/2023, following an experience of 11/12/2023 by PETE M. *

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• 5 / 5

  

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  So easy to book

  Review of 09/12/2023, following an experience of 07/12/2023 by STEPHEN H. *

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• 5 / 5

  

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  None

  Review of 02/12/2023, following an experience of 30/11/2023 by LILLY C. *

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• 4 / 5

  

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  Simple transaction

  Review of 30/11/2023, following an experience of 28/11/2023 by CHARLOTTE M. *

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• 5 / 5

  

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  Always very enjoyable and hotel descriptions are spot on!

  Review of 19/11/2023, following an experience of 18/11/2023 by REECE M. *

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• 4 / 5

  

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  There is a problem with the dates I wish to book from January 2nd and the date has been changed by the website

  Review of 17/11/2023, following an experience of 14/11/2023 by IMOGEN G. *

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• 5 / 5

  

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  Love this website and it is back d up by excellent booking service

  Review of 13/11/2023, following an experience of 11/11/2023 by EVELYN Y. *

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• 5 / 5

  

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  We’ve used Voyageprive for several years and have always found them to be professional and helpful. We like to know there is a real person to contact if we are on holiday and need help or advice.Our holiday experiences have always exceeded our expectations. Looking forward to the next.

  Review of 13/11/2023, following an experience of 12/11/2023 by VICKY Y. *

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• 5 / 5

  

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  Had a very bad experience with voyage privé last time I booked with them so was very apprehensive: nightmare holiday and the company refused to acknowledge the problem or to compensate. Was unsure whether to use them again but the experience this time has been excellent. Would be cautious

  Review of 11/11/2023, following an experience of 07/11/2023 by MARK P. *

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• 4 / 5

  

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  Easy to book, alao quick to book

  Review of 08/11/2023, following an experience of 06/11/2023 by JOEL Y. *

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• 5 / 5

  

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  good offer and easy to book

  Review of 03/11/2023, following an experience of 25/10/2023 by THERESA W. *

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• 2 / 5

  

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  It was difficult to book 3 separate hotel rooms for 3 single people

  Review of 03/11/2023, following an experience of 15/10/2023 by THERESA T. *

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• 5 / 5

  

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  Excellent choices and prices

  Review of 03/11/2023, following an experience of 23/10/2023 by NIKKI H. *

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• 5 / 5

  

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  The person at customer service was very polite and helpful.

  Review of 03/11/2023, following an experience of 24/10/2023 by JAMES D. *

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• 5 / 5

  

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  We loved The Bridge hotle in Prestbury - Such a good deal with the offer

  Review of 03/11/2023, following an experience of 18/08/2023 by ALAN E. *

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• 5 / 5

  

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  Ease of booking

  Review of 03/11/2023, following an experience of 29/10/2023 by LESLEY T.

• 3 / 5

  

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  Booked 2 rooms and I wanted to upgrade just one of them but no option to do that

  Review of 03/11/2023, following an experience of 27/10/2023 by CHRISTOPHER R. *

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• 5 / 5

  

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  Easy to book

  Review of 03/11/2023, following an experience of 28/10/2023 by ANDY H. *

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• 5 / 5

  

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  First time I have used this site, communication and booking so easy. Keep me updated on where to park and welcoming us. Will definitely use this site again.

  Review of 20/10/2023, following an experience of 18/10/2023 by VICTORIA R. *

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• 5 / 5

  

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  Very good value

  Review of 16/10/2023, following an experience of 14/10/2023 by OWEN W. *

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• 5 / 5

  

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  Fight times are poor,late or very early return.

  Review of 15/10/2023, following an experience of 13/10/2023 by FAYE R. *

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• 5 / 5

  

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  Not easy to ask question re booking restaurants at the hotel

  Review of 06/10/2023, following an experience of 04/10/2023 by LILY K. *

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• 4 / 5

  

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  No comment.

  Review of 03/10/2023, following an experience of 01/10/2023 by CARMEN B. *

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• 5 / 5

  

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  The booking procedure is really easy.

  Review of 02/10/2023, following an experience of 28/09/2023 by JODIE W. *

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• 5 / 5

  

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  As good as ever!

  Review of 30/09/2023, following an experience of 28/09/2023 by ISABEL D. *

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• 4 / 5

  

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  I would like to thank Ntoutsis for all his help. He is very patient and is doing everything he can to rectify the mix up with the type of apartment that we booked.

  Review of 29/09/2023, following an experience of 27/09/2023 by KEELEY B. *

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• 5 / 5

  

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  Timu the customer service assistant was excellent and enabled me to get the right room for our purposes.

  Review of 29/09/2023, following an experience of 27/09/2023 by ADAM R. *

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• 5 / 5

  

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  Quick & easy to book.

  Review of 26/09/2023, following an experience of 24/09/2023 by CALLUM P. *

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• 5 / 5

  

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  I have not yet had the hotel break that I booked so I am simply commenting on the booking process - which was very simple and straightforward. The cost was also cheaper than booking direct with the hotel.

  Review of 22/09/2023, following an experience of 20/09/2023 by KATIE G. *

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• 5 / 5

  

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  Great website with excellent offers.

  Review of 17/09/2023, following an experience of 15/09/2023 by SEAN M. *

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• 5 / 5

  

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  Easy!!

  Review of 16/09/2023, following an experience of 14/09/2023 by SABRINA C. *

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• 5 / 5

  

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  Ive recommended your company to over 20 people ..i love your offers and have used you many many times ...ive got two booking with u at the moment im taking friends and cannot wait 😊😊😊🍾🥂

  Review of 13/09/2023, following an experience of 11/09/2023 by CARLIE P. *

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• 4 / 5

  

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  Very easy to find offers in the area I was looking for.

  Review of 12/09/2023, following an experience of 10/09/2023 by RUBY K. *

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• 5 / 5

  

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  Easy to use & book

  Review of 11/09/2023, following an experience of 09/09/2023 by JONATHAN R. *

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• 5 / 5

  

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  Everything was perfect from the choices to the booking. It really was effortless.

  Review of 11/09/2023, following an experience of 09/09/2023 by BARRY H. *

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• 4 / 5

  

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  The actual booking wasn’t quite as described and the service at the hotel was not what was offered by the website

  Review of 08/09/2023, following an experience of 03/09/2023 by KATIE S. *

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• 4 / 5

  

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  Tried to pay by card for hotel booking,many problems thought we had been scammed.Put in details four times - no acknowledgement of booking or payment.Took over one hour to be told that uk payments not accepted- you should state this on your website or not advertise in the uk.Your customer service rep was very helpful.

  Review of 01/09/2023, following an experience of 30/08/2023 by GEORGIA R. *

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• 5 / 5

  

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  Should accept American Express by now, this is supposed to be a luxury site. I can use it almost everywhere, so frankly surprised it is still not here.

  Review of 30/08/2023, following an experience of 28/08/2023 by DYLAN G. *

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• 4 / 5

  

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  Unable to process my latest trip using the card I wanted to use.

  Review of 29/08/2023, following an experience of 27/08/2023 by ZACH W. *

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• 5 / 5

  

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  Great website! Was looking for somewhere a little special to take my partner away on his birthday! Found a really great offer on your website! So really good Thankyou!

  Review of 27/08/2023, following an experience of 25/08/2023 by SOPHIE R. *

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• 4 / 5

  

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  Easy and quick

  Review of 25/08/2023, following an experience of 24/08/2023 by HELEN B. *

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• 5 / 5

  

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  Very slick and easy to manage.

  Review of 15/08/2023, following an experience of 13/08/2023 by NATALIE T. *

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• 5 / 5

  

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  Have been on several holidays with Voyage Prive and have enjoyed excellent value for money

  Review of 14/08/2023, following an experience of 12/08/2023 by SIENNA M. *

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• 5 / 5

  

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  The only thing I didn't like: I could choose what day I wanted the ABBA Voyage tickets. I would like to be able to specify the day for the tickets when I book!

  Review of 11/08/2023, following an experience of 09/08/2023 by JENNIFER W. *

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• 5 / 5

  

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  The offer was just what we were looking for as a pre Christmas treat for us and our granddaughter

  Review of 07/08/2023, following an experience of 05/08/2023 by WAYNE W. *

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• 3 / 5

  

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  It was not possible to establish whether it was possible to book twin rooms for the offer. Also, it was not made clear the cos5 was per person. It appeared to be for the room, which is the standard format in the UK when travel is not included.

  Review of 07/08/2023, following an experience of 05/08/2023 by CHRISTIAN Y. *

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• 5 / 5

  

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  Very easy and great offers. Used them before and a great service

  Review of 06/08/2023, following an experience of 04/08/2023 by ANNA R. *

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• 5 / 5

  

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  Always exciting offers and simple booking

  Review of 06/08/2023, following an experience of 04/08/2023 by ELLIOTT Y. *

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• 5 / 5

  

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  Brilliant service 5 bookings this year

  Review of 06/08/2023, following an experience of 04/08/2023 by MEGAN L. *

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• 5 / 5

  

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  Very easy to navigate & book a short break from a link in an email

  Review of 03/08/2023, following an experience of 01/08/2023 by TIFFANY C. *

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• 5 / 5

  

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  used many times always good

  Review of 03/08/2023, following an experience of 01/08/2023 by BARRY K. *

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• 5 / 5

  

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  I do wish that there wasn't as much scrolling to find UK vs other deals. Maybe just a simple sift to differentiate? Do love the eclectic selection though. There are so many offers I would like to take up just haven't the time!

  Review of 03/08/2023, following an experience of 28/07/2023 by PHILIP W. *

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• 5 / 5

  

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  Easy to use web site - possibly too many emails following me just looking at options Overall will use again definitely 👍

  Review of 02/08/2023, following an experience of 30/07/2023 by ELEANOR C. *

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• 5 / 5

  

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  Very easy

  Review of 02/08/2023, following an experience of 30/07/2023 by FINLEY M. *

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• 5 / 5

  

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  First time booking and the process was really easy

  Review of 02/08/2023, following an experience of 30/07/2023 by JOE M. *

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• 4 / 5

  

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  Initial online message response was efficient and effective (after I found a problem completing my online hotel booking).

  Review of 29/07/2023, following an experience of 27/07/2023 by MARK R. *

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• 5 / 5

  

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  Looked found and booked , such an east and experienced company

  Review of 27/07/2023, following an experience of 25/07/2023 by ELIZABETH D. *

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• 5 / 5

  

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  Very easy website to use.

  Review of 27/07/2023, following an experience of 25/07/2023 by POPPY G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy

  Review of 25/07/2023, following an experience of 25/06/2023 by LIAM J. *

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• 5 / 5

  

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  All good

  Review of 25/07/2023, following an experience of 23/07/2023 by ZACHARY W. *

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• 5 / 5

  

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  Great deals and easy booking as always

  Review of 24/07/2023, following an experience of 22/07/2023 by ISOBEL F. *

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• 4 / 5

  

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  A good deal on a hotel concert combo

  Review of 21/07/2023, following an experience of 18/07/2023 by SABRINA S. *

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• 5 / 5

  

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  A little bit difficult to alter quote details to see alternatives.

  Review of 20/07/2023, following an experience of 18/07/2023 by RILEY M. *

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• 5 / 5

  

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  Always enjoy looking at the lovely places on offer....used alot over the years never been disappointed.

  Review of 18/07/2023, following an experience of 16/07/2023 by PAULA M. *

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• 5 / 5

  

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  Georgia was so helpful with my query

  Review of 14/07/2023, following an experience of 12/07/2023 by CHRISTOPHER S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  received 'support via phone cll from a Spanish number... suggest, in future, also identify that the Sanish number is from voyage Prive - I nearly didn't answer it

  Review of 07/07/2023, following an experience of 05/07/2023 by JASMINE H. *

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• 3 / 5

  

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  I booked tickets for ABBA Voyage with 2 nights overnight accommodation, but cannot find any details of which performance my concert tickets are for. Your chat was unable to advise either, saying you needed to speak to your supplier - bizzare as you have sold me tickets but don't know when they're for!

  Review of 07/07/2023, following an experience of 04/07/2023 by ALEXA W. *

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• 5 / 5

  

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  Found it very straight forward to book and competitive deals.

  Review of 05/07/2023, following an experience of 03/07/2023 by SAMANTHA M. *

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• 5 / 5

  

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  I made our booking quickly and easily online. We are very pleased with hotel and the price of our stay. We're very much looking forward to celebrating our wedding anniversary there. Thank you.

  Review of 05/07/2023, following an experience of 25/06/2023 by PETE R. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The search engine is a bit unwieldy still. Needs more options for initial searches as well as changing options once in a particular 'place', i.e. easier to view multiple dates, number of days etc.

  Review of 05/07/2023, following an experience of 26/06/2023 by STEVE E. *

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• 5 / 5

  

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  Easy quick and very affordable

  Review of 05/07/2023, following an experience of 28/06/2023 by CRAIG R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had to cancel one hotel booking with Voyage Prive recently but then booked another hotel. The process was surprisingly easy

  Review of 05/07/2023, following an experience of 29/06/2023 by VICKY K. *

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• 5 / 5

  

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  Always good deals and great locations

  Review of 05/07/2023, following an experience of 22/06/2023 by CAROLE B. *

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