Customer reviews for eurofinsgenomics.eu

Customer reviews

• 4 / 5 1

  

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  Easy to order through website, fast and reliable delivery

  Review of 05/03/2020, following an experience of 13/02/2020 by RACHEL J. *

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• 5 / 5 1

  

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  I'm very satisfied with the service

  Review of 05/03/2020, following an experience of 07/01/2020 by DAVID R. *

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• 5 / 5 1

  

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  Very good

  Review of 05/03/2020, following an experience of 13/02/2020 by ISLA L. *

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• 5 / 5 1

  

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  Perfect, easy and quick

  Review of 05/03/2020, following an experience of 09/12/2019 by JOHN M. *

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• 1 / 5 1

  

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  In my previous samples I had to wait for looong time for analysis - my samples still were not delivered yet. The analysis was wrong. I had to do three (!) attempts to get results properly and each time I was waiting so long for reslults!!! I think you have problems now with delivery of samples??? Previosly the service worked quick and good! But not now!

  Review of 05/03/2020, following an experience of 05/12/2019 by ADAM A. *

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• 5 / 5 1

  

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  Very good service

  Review of 05/03/2020, following an experience of 13/01/2020 by STEPHANIE W. *

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• 5 / 5 1

  

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  Best sequencing service ever experienced in ten years

  Review of 05/03/2020, following an experience of 04/12/2019 by ELEANOR P. *

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• 3 / 5 1

  

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  it's a confusing to navigate on the website, not very intuitive to find your way through very crowded menu & submenus.

  Review of 05/03/2020, following an experience of 30/01/2020 by LINDSAY E. *

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• 4 / 5 1

  

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  Processing times for sequencing reactions are sometimes too long (waiting time of approx. 1 week for final results).

  Review of 05/03/2020, following an experience of 09/12/2019 by ELLIOT M. *

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• 2 / 5 1

  

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  I have send plasmids for sequencing several times and sometimes the results were very nice and I got clear Chromatograms but often times the Chromatograms had a really bad quality so that they were basically useless. The sequencing quality is not constant/reliable.

  Review of 05/03/2020, following an experience of 15/01/2020 by BETHANY T. *

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• 2 / 5 1

  

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  Sanger sequencing used to be robust when still performed in Ebersberg. Ever since samples were sent to Cologne for sequencing, quality massively dropped, often samples needed several repeats until sequencing worked, and there were inexplicable delays.

  Review of 05/03/2020, following an experience of 03/12/2019 by SUZANNE K. *

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• 5 / 5 1

  

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  The options given for an upgrade for difficult to read sequencing projects (GC rich regions and/or secondary structure) were very highly needed and I sent my samples with confidence that you will do a very good job with them. I have to say the results exceeded my expectations. I could get sequencing result of highly GC-rich region of almost 3500bp with great accuracy. Thank you for the great results! I will highly recommend your services to my colleagues. I also find the prepaid barcode labels very simple and easy to use. Thanks, Eurofins! With kind regards

  Review of 05/03/2020, following an experience of 11/02/2020 by KIRSTEN K. *

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• 4 / 5 1

  

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  Very cooperative and competent team of people. We were running into some issues and together we had defined a way to solve these issues (with effort from both sides)

  Review of 05/03/2020, following an experience of 10/02/2020 by ARTHUR W. *

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• 5 / 5 1

  

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  time is of essence. eurofins has so far dellivered its product in a good time...

  Review of 05/03/2020, following an experience of 22/01/2020 by DOMINIC T. *

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• 5 / 5 1

  

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  quick and without problems

  Review of 05/03/2020, following an experience of 14/01/2020 by JAMES K. *

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• 5 / 5 1

  

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  good quality products, easy ordering with prepaid EVO card, good QC info.

  Review of 05/03/2020, following an experience of 02/12/2019 by LEAH C. *

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• 5 / 5 1

  

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  all ok

  Review of 05/03/2020, following an experience of 13/02/2020 by BETHANY W. *

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• 2 / 5 1

  

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  too slow, increasing prices

  Review of 05/03/2020, following an experience of 05/12/2019 by JACKSON C. *

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• 1 / 5 1

  

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  first sequencing in less than 48 hours but unusable (cut length less than 50 bp). For once, a second sequencing was done for free and the results were received 15 days later ... During this time, I had my sample sequenced by another company, get my results and start my production. To conclude farewell to Eurofins, your service is becoming increasingly poor!

  Review of 05/03/2020, following an experience of 31/01/2020 by LIZZIE S. *

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• 4 / 5 1

  

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  good

  Review of 05/03/2020, following an experience of 13/01/2020 by KIERAN H. *

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• 5 / 5 1

  

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  The ordering experience was very easy and the product arrived super fast.

  Review of 05/03/2020, following an experience of 06/02/2020 by EVA W. *

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• 5 / 5 1

  

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  Simple and fast

  Review of 05/03/2020, following an experience of 22/01/2020 by KELLY J. *

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• 1 / 5 1

  

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  The sample (DNA for sequencing) was lost by the courier. It is not the first time that this has happened.

  Review of 05/03/2020, following an experience of 21/01/2020 by EVIE F. *

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• 5 / 5 1

  

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  Easy online ordering, fast delivery.

  Review of 05/03/2020, following an experience of 08/01/2020 by AMANDA E. *

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• 5 / 5 1

  

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  Easy to use

  Review of 05/03/2020, following an experience of 13/01/2020 by ANTHONY S. *

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• 5 / 5 1

  

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  Thank you for paying attention to ecology, by proposing to plant a tree and to propose cardboard envelopes to send the samples for sequencing, well done! Nice initiative!

  Review of 05/03/2020, following an experience of 10/01/2020 by TRACY P. *

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• 4 / 5 1

  

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  Very good but the invoice arrives too late

  Review of 05/03/2020, following an experience of 11/12/2019 by ROSS J. *

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• 4 / 5 1

  

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  ****

  Review of 05/03/2020, following an experience of 13/02/2020 by MARTIN R. *

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• 3 / 5 1

  

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  Custom plate/Tube-seq service is slower than it used to be. Notifications are sent several days after the first results available

  Review of 05/03/2020, following an experience of 10/12/2019 by MEGAN K. *

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• 5 / 5 1

  

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  The homepage is simple, they are fast, good quality, great company

  Review of 05/03/2020, following an experience of 28/01/2020 by LOUIS C. *

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• 5 / 5 1

  

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  Everything was going well. really satisfied with the service.

  Review of 05/03/2020, following an experience of 11/12/2019 by ZOE A. *

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• 5 / 5 1

  

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  It is very good.

  Review of 05/03/2020, following an experience of 15/01/2020 by LAURA L. *

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• 5 / 5 1

  

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  High quality oligos, good purif. of long oligos, all was OK with them. JV

  Review of 05/03/2020, following an experience of 14/01/2020 by JOE W. *

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• 5 / 5 1

  

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  Simple, fast, cost-effective

  Review of 05/03/2020, following an experience of 13/02/2020 by ANNA C. *

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• 4 / 5 1

  

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  fast sequencing with good results.

  Review of 05/03/2020, following an experience of 08/01/2020 by TINA B. *

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• 4 / 5 1

  

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  User-friendly homepage. Ability to see previous orders (orders history) accelerates the ordering process.

  Review of 05/03/2020, following an experience of 31/12/2019 by LEE W. *

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• 5 / 5 1

  

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  communication, speed, clarity

  Review of 05/03/2020, following an experience of 14/01/2020 by KARL F. *

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• 3 / 5 1

  

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  Friendly service, easy-to-handle ordering system and website. Customer service a little chaotic sometimes.

  Review of 04/12/2019, following an experience of 25/09/2019 by POPPY R. *

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• 5 / 5 1

  

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  Very friendly customer support

  Review of 04/12/2019, following an experience of 12/11/2019 by ISAAC F. *

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• 5 / 5 1

  

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  Great and fast service.

  Review of 04/12/2019, following an experience of 02/11/2019 by NOAH P. *

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• 4 / 5 1

  

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  good , no problems

  Review of 05/11/2019, following an experience of 26/09/2019 by SCARLETT H. *

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• 5 / 5 1

  

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  Excellent!

  Review of 05/11/2019, following an experience of 25/09/2019 by IAN B. *

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• 5 / 5 1

  

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  sequencing rapid and efficient

  Review of 25/10/2019, following an experience of 16/08/2019 by JAKE C. *

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• 4 / 5 1

  

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  Good, no problems to report.

  Review of 25/10/2019, following an experience of 30/08/2019 by YASMINE T. *

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• 4 / 5 1

  

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  Website generally easy to use, ordering process fast and straightforward. Occasional issues with web down time, however, customer updates frequent and informative.

  Review of 22/10/2019, following an experience of 02/08/2019 by ADRIAN L. *

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• 3 / 5 1

  

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  not stable enough for the data feedback and the sequencing quality

  Review of 22/10/2019, following an experience of 13/09/2019 by GORDON G. *

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• 2 / 5 1

  

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  Sample didn't arrived, Sample with high GC content has short sequencing reads

  Review of 22/10/2019, following an experience of 06/08/2019 by GRACE K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  They are fast in delivery of prepaid bacode labels; but the final sequencing service cannot be recommended as you really NEVER reach the Customer Service by phone. Unfortunately, we still own a lot of barcodes, but once they are used up, we will definitely change to another company!

  Review of 22/10/2019, following an experience of 07/08/2019 by AVA B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Just every 2nd sequncing is functioning. Even if the same sample is succesfully sequenced by forward primer the backward sequencing is not working and the primers are from your company. And if I sent the exact same order again it is working, but I had to pay twice.

  Review of 22/10/2019, following an experience of 14/08/2019 by THOMAS W. *

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• 2 / 5 1

  

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  The customer service are very bad at replying- can take them over a week and so correspondence to sort out one problem can take weeks/ months.

  Review of 18/10/2019, following an experience of 09/08/2019 by EDEN C. *

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• 3 / 5 1

  

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  Quick and easy service. However, EuroFins Genomics is not GMP-certified.

  Review of 18/10/2019, following an experience of 09/09/2019 by HEATHER S. *

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• 1 / 5 1

  

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  The quality of the sequencing service has decreased since the GATC conversion to Eurofins.

  Review of 18/10/2019, following an experience of 03/08/2019 by JACOB J. *

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• 1 / 5 1

  

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  Since GATC switched to Eurofins: no customer service available, tubes lost, bad sequencing quality. We are extremely disappointed with this sudden change in quality.

  Review of 17/10/2019, following an experience of 02/08/2019 by MARTIN K. *

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• 1 / 5 1

  

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  Horrible experience. Support is not available through E-Mail or phone. Problems are still not solved after 6 weeks.

  Review of 17/10/2019, following an experience of 07/08/2019 by SONIA S. *

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• 1 / 5 1

  

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  Sorry to say, but I had the worst experience with Eurofins this year. I have been working in the lab for 15 years and I have never felt so helpless with a service provider.

  Review of 17/10/2019, following an experience of 01/08/2019 by PETE M. *

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• 1 / 5 1

  

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  Wrongly issued invoice; nobody replied my emails; non-friendly web system.

  Review of 17/10/2019, following an experience of 06/08/2019 by CARRIE H. *

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• 1 / 5 1

  

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  The results were delayed for more than 1 month and the customer service is extremely bad, although it would be more accurate to say that it is inexistent. I am extremely disappointed, and it it cristal clear that I am not going to make any more orderings.

  Review of 17/10/2019, following an experience of 19/09/2019 by MARK A. *

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• 1 / 5 1

  

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  Slow to respond to orders and queries and long lag time for receiving invoices. Switching to a new service provider.

  Review of 17/10/2019, following an experience of 09/08/2019 by SALLY G. *

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• 2 / 5 1

  

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  I emailed customer service several times about the primers and sequencing results, but no answers!

  Review of 17/10/2019, following an experience of 20/08/2019 by LUKE W. *

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• 2 / 5 1

  

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  I asked for a quote but did not get any answer back.

  Review of 17/10/2019, following an experience of 27/09/2019 by LINDA R. *

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• 2 / 5 1

  

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  The quality of the data and the reproducibility is becoming a serious issue

  Review of 17/10/2019, following an experience of 13/08/2019 by SAMUEL P. *

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• 2 / 5 1

  

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  i was given pre-payed vouchers and i have to use you for seq- this is the only reason i use you for this particular project my problems with your service on more than 1 occasion: -samples lost -samples not collected- results delayed for several days rather than be ready next morning

  Review of 17/10/2019, following an experience of 01/08/2019 by SEBASTIAN T. *

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• 2 / 5 1

  

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  It took too long. Four of six samples vanished and appeared a week later. Something went wrong by eurfinsgenomics. I didn't expect that.

  Review of 17/10/2019, following an experience of 01/08/2019 by JAYDEN M. *

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• 3 / 5 1

  

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  No updates send during production. No possibility to obtain the cloned synthetic fragments as strain. Low amounts of DNA when maxi scale prep is ordered. Timelines and quality of DNA is good.

  Review of 17/10/2019, following an experience of 22/08/2019 by MIA H. *

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• 3 / 5 1

  

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  Somehow it seems to have worked better with GATC. Sometimes it takes two days instead of 1 day to receive to overnight results.

  Review of 17/10/2019, following an experience of 26/09/2019 by ISABELLE P. *

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• 3 / 5 1

  

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  good sequencing but often delays to recieve the data.

  Review of 17/10/2019, following an experience of 09/08/2019 by AIDEN H. *

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• 3 / 5 1

  

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  Ordering of LightRun barcodes is very good, we receive them fast. However, when we send for sequencing, we experience quite often loss of barcodes, either it does not reach the Eurofin or we do not get the results. To contact Eurofin is hopless by email, to reach by phone is also not so easy.

  Review of 17/10/2019, following an experience of 07/09/2019 by REBECCA D. *

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• 3 / 5 1

  

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  OK but not as excellent as it used to be

  Review of 17/10/2019, following an experience of 08/08/2019 by WILLIAM H. *

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• 3 / 5 1

  

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  I was really surprised to wait more than 2 days to obtain the coupon number having an evocard

  Review of 17/10/2019, following an experience of 14/08/2019 by THOMAS R. *

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• 3 / 5 1

  

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  Everything is fine, but when there are issues with the website. Then nobody is reachable and samples take weeks to arrive with noone informing costumers. The customer service needs to be improved a lot in regards of phone calls. If lines are full, it is not ok to just cancel the call.

  Review of 17/10/2019, following an experience of 07/08/2019 by AMY D. *

  *Pseudonymized data at the request of the author

  Answer by eurofinsgenomics.eu

  

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  Dear Laura, Thank you very much for your feedback which we really appreciate. Your opinion is very important for us to improve our services on a steady basis. Kind regards, Your Eurofins Genomics Team

• 3 / 5 1

  

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  Website is faulty sometimes, and customer service do not reply very fast.

  Review of 17/10/2019, following an experience of 07/08/2019 by ABBIE J. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The service is good quality however inconsistent in terms of time required to complete task. On many occasions, the samples to be sequenced are not picked and/or delivered late to platform. I believe that Eurofins should take responsibility for any delay in shipment of samples. On some occasions, there has been delay in sequencing and getting the data on time. Eurofins has a decent software interface, easy to use and support staff replies in a reasonable time duration.

  Review of 17/10/2019, following an experience of 02/08/2019 by JADE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Thank you, the service is nice, people answer to questions quickly.

  Review of 17/10/2019, following an experience of 26/08/2019 by SOFIA J. *

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• 4 / 5 1

  

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  Have used Eurofins sequencing service many times, and I am quite happy with their service. Sequencing results typically come back within 2 days, and are of high quality. One criticism I have is their website, which I find somewhat confusing to use.

  Review of 17/10/2019, following an experience of 02/08/2019 by HARRISON W. *

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• 5 / 5 1

  

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  Excellent

  Review of 17/10/2019, following an experience of 01/08/2019 by SELINA R. *

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• 4 / 5 1

  

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  we are satisfied till now, when we had some troubles with samples we got a quick response

  Review of 17/10/2019, following an experience of 09/08/2019 by AMY R. *

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• 5 / 5 1

  

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  Easy order procedure

  Review of 17/10/2019, following an experience of 07/10/2019 by ISOBEL W. *

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• 5 / 5 1

  

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  outstanding

  Review of 17/10/2019, following an experience of 21/08/2019 by JODIE C. *

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• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 16/10/2019, following an experience of 05/09/2019 by LUKE A. *

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• 5 / 5 1

  

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  Ordering was quite simple and straightforward.

  Review of 16/10/2019, following an experience of 20/09/2019 by LUKE P. *

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• 5 / 5 1

  

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  Very good, great service. I would recommend. but only in one case, I had kept the samples in the delivery box, but the delivery boy had lost it.

  Review of 16/10/2019, following an experience of 04/10/2019 by MUHAMMAD A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast service, excellent quality of the sequencing.

  Review of 16/10/2019, following an experience of 29/08/2019 by EDEN S. *

  *Pseudonymized data at the request of the author

  Answer by eurofinsgenomics.eu

  

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  Dear Egon, Thank you very much for your positive reply. Your 5 star feedback is a great motivation for our whole team. Best regards, Your Eurofins Genomics Team

• 4 / 5 1

  

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  is very good

  Review of 16/10/2019, following an experience of 19/08/2019 by ELEANOR B. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  usually the good quality sequences - on time, sometimes happens, that samples are lost or we need to wait for more than 2 days

  Review of 16/10/2019, following an experience of 27/09/2019 by EMMA W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  I am satisfied with the sequencing service provided by eurofins.

  Review of 16/10/2019, following an experience of 03/10/2019 by JAMES C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Eurofins works very quickly and sequence data are well in comparison with my previous experience with different company. The only think, which is not pleasant for custumers is, that sometimes, the LightRun Tube are lost during the way to Eurofins laboratory and we have to repeate our experiments and send it as new order. As a satisfaction, Eurofins offered free barcodes.

  Review of 16/10/2019, following an experience of 30/08/2019 by ANNA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Prompt, perfect!

  Review of 16/10/2019, following an experience of 07/10/2019 by TRACY P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  with ordering is everything OK

  Review of 16/10/2019, following an experience of 01/08/2019 by DAVID H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  very quick, excellent communication

  Review of 16/10/2019, following an experience of 05/09/2019 by JULIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good and fast service. The online submission is easy. I appreciate the possibility to send the samples from Drop Box points and also that the link with order results can be shared with colleagues.

  Review of 16/10/2019, following an experience of 01/08/2019 by DAVID H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good and excellent service. We had a leaking plate and we could resubmit at no costs. Super!

  Review of 16/10/2019, following an experience of 03/10/2019 by SEBASTIAN W. *

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• 5 / 5 1

  

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  Easy once you know how to navigate the website. Fast turn around too

  Review of 16/10/2019, following an experience of 16/09/2019 by SUMMER J. *

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• 4 / 5 1

  

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  guter Service, zuverlässige Bearbeitung

  Review of 16/10/2019, following an experience of 02/08/2019 by THOMAS W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Order procedure is easy and fast.

  Review of 16/10/2019, following an experience of 15/08/2019 by MELISSA O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  fast and efficient

  Review of 16/10/2019, following an experience of 16/08/2019 by NICK S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  It was not easy to get results after web site corruption.

  Review of 16/10/2019, following an experience of 27/09/2019 by DANIELLE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  easy order process (user-friendly platform); fast delivery; overall great service

  Review of 16/10/2019, following an experience of 10/09/2019 by JAYDEN H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  good reads, not so often on time.

  Review of 16/10/2019, following an experience of 07/08/2019 by NOAH H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Its good, and easy to use.

  Review of 16/10/2019, following an experience of 07/08/2019 by JAKE M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  no problems to report.

  Review of 16/10/2019, following an experience of 16/08/2019 by THOMAS E. *

  *Pseudonymized data at the request of the author

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