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Review Summary
The brand is praised for excellent products, quick dispatch, and a user-friendly website, fostering repeat business and customer satisfaction.
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A. A.
9 Jul 2023
Verified reviewSite was easy to navigate and use, delivery time was excellent
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A. A.
8 Jul 2023
Verified reviewEasy to use the site Helpful staff when contacting customer service
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A. A.
5 Jul 2023
Verified reviewEasy navigation I already receive these products from the nhs but there is always a shortfall . So nice to know I can easily order top ups easily
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A. A.
1 Jul 2023
Verified reviewVery easy to order. Great range of products.
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A. A.
29 Jun 2023
Verified reviewExcellent service
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A. A.
27 Jun 2023
Verified reviewJust what I wanted and relief when the parcel eventually arrived.
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A. A.
22 Jun 2023
Verified reviewEasy to order and quick delivery with reliable delivery firm. I will order direct from Id in future.
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A. A.
20 Jun 2023
Verified reviewOrder process is easy and delivery arrives within 3 days which is fabulous
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A. A.
15 Jun 2023
Verified reviewAll v good!
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A. A.
14 Jun 2023
Verified reviewEasy to use site and stress free transaction
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A. A.
14 Jun 2023
Verified reviewVery helpful when I ordered the wrong product, was quickly rectified Orders are very prompt at arriving Would recommend, prices are very competitive
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A. A.
14 Jun 2023
Verified reviewThink it’s really out of order raising prices nearly £15 and not warning regular customers prices are going up
Reply from Id-direct.com
Dear Sam, Thank you for bringing this to our attention. I understand your concerns about the pricing and I appreciate the chance to clarify. We did not change the price of the product in the recent months. The difference in cost you noticed is due to the fact that the 10% discount applies to our case purchases and not to individual bags. This means that buying cases is more cost-effective in the long run compared to individual bags. We want to ensure you feel satisfied with your experience with us. If you have further questions or need more clarification on this, please feel free to ask.
Reply from A. A.
I’m January it was £38.83 per case now it’s £54 odd so the price has changed in recent months as that was janruary and we’re only in June
Reply from Id-direct.com
Dear Sam, what has changed was the numbers of bags in the case. In May 2023 the amount has changed from 6 to 8, therefore the overall cost of the case is higher, but it comes with 2 additional bags of Comfy Juniors.
Reply from A. A.
There should be an option if that’s the case for the 6 or the 8 or some kind of notification
Reply from Id-direct.com
Dear Sam, thank you for pointing that out. When the number of bags has increased, information about this has been put on the site and on the product image, however we will look closer, how we can improve it.
Show exchanges Hide exchanges -
A. A.
14 Jun 2023
Verified reviewVery easy site to use and order.
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A. A.
7 Jun 2023
Verified reviewGreat price is good compared to other companies. Fast delivery.
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A. A.
6 Jun 2023
Verified reviewEXCELLENT SERVICE
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A. A.
6 Jun 2023
Verified reviewA very good description of product.
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A. A.
5 Jun 2023
Verified reviewEasy to order and prompt delivery.
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A. A.
4 Jun 2023
Verified reviewAbsolutely brilliant service really quick to deliver
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A. A.
2 Jun 2023
Verified reviewgreat product, great reliable delivery-no hassle and just what we need
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A. A.
2 Jun 2023
Verified reviewEasy to find and navigate. Quick and easy ordering
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