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Review Summary
The brand is celebrated for its vibrant, quality products that bring joy to customers. Many appreciate the fast delivery and ease of ordering, making the experience enjoyable and efficient.
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N. B.
9 Aug 2025
Verified reviewHorrible experience! The customs form wasn't sent with the package. Fedex kept calling me once it arrived in USA. Then the package was returned to Pylones for lack of the form. But I wasn't even refunded! So I filed a claim with my Credit Card company
Reply from Pylones.com
Thank you for your message and for giving us the opportunity to clarify. We have been shipping to the United States for over twenty years, consistently providing excellent service. Issues with customs are very rare, but due to frequent changes in regulations, occasional misunderstandings can happen. We always strive to resolve them as quickly and efficiently as possible. In your case, we have already processed a full refund several days ago. Thank you for your understanding, and please feel free to contact us for any further assistance. Best regards,
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L. F.
9 Aug 2025
Verified reviewEverything went smooth. Arrived to Slovenia in 5 working days.
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Albena T.
9 Aug 2025
Verified reviewlovely scarf
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A. M.
9 Aug 2025
Verified reviewI loved this brand since I was living in Cali, Colombia. It was a shame the brand is no longer there, but now I am extremely happy I can get items online shipped to New Zealand.
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R. S.
9 Aug 2025
Verified reviewLovely handmade jewellery for gift to friend. The original order was out of stock but friendly staff offered me quick replacement.
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O. P.
4 Aug 2025
Verified reviewGood service and good products!
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Amuthavalli A.
4 Aug 2025
Verified reviewIt's very good
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Natália P.
4 Aug 2025
Verified reviewEverything is all right.
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A. A.
4 Aug 2025
Verified reviewI purchased glasses for the first time in a Vienna shop. After some time they broke (which is normal), but I liked them so much that I had to find the store online in France and I ordered glasses two more times. I adore this design because they are unique. I am from Croatia
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Diane O.
4 Aug 2025
Verified reviewBAD. I purchased something and Pylones failed to deliver it. Nor is there any way to reach them to sort it out.
Reply from Pylones.com
We are truly sorry to hear that you did not receive your order. Please rest assured that we are currently investigating the situation with the shipping company to fully understand what happened. We had offered to resend the product, but unfortunately, the replacement package was not accepted. For this reason, we processed a full refund several days ago. We sincerely apologize for any inconvenience this may have caused and remain at your disposal should you need any further assistance.
Reply from Diane O.
Thank you. What does "replacement package not accepted mean"? Out of curiosity.
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Anne L.
31 Jul 2025
Verified reviewI like the color of Pylones The aquerelle colors Are magnificant
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Carole ann G.
31 Jul 2025
Verified reviewBrilliant, Unusual Products, To Choose From. Excellent Customer service.
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F. C.
31 Jul 2025
Verified reviewI had this bottle in another colour and loved it so was delighted to see this colour reduced. Excellent quality product which arrived quickly. I was impressed with the information about delivery too.
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Angela C.
31 Jul 2025
Verified reviewOverall great but the cat came scratched up on tut cat face. I don't have time to spend on dealing with return yet.
Reply from Pylones.com
We are truly sorry to hear about the issue with your product. It is unfortunate that you did not reach out to us, as our dedicated customer service team strives to offer excellent and attentive support. We would have been more than happy to assist you promptly and help find the best possible solution.
Reply from Angela C.
II was busy. Customer service usually takes a long time. Ii wasn’t going to write any review but the email reminder review was sent to me. If you can send me a replacement I’ll be happy to write another review for excellent customer service. Thanks. You can send me a return label and I can return you the original one.
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B. C.
31 Jul 2025
Verified reviewOrder arrived in tact and on time and as expected- love the bright colours!
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Adriana S.
23 Jul 2025
Verified reviewThe Palette series lights my home and my day!
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Denise G.
22 Jul 2025
Verified reviewThe in-store experience (in Cologne) was phenomenal. The clerk who checked out my order let me know that the website existed. Everything has been so perfectly made and we really appreciate everything we have purchased.
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Marion B.
20 Jul 2025
Verified reviewNo criticism at all. Great communication and beautiful bag
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G. H.
19 Jul 2025
Verified reviewBeautiful and functional
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Arlo D.
19 Jul 2025
Verified reviewI'm a huge Pylones fan!!
Reviews displayed in chronological order
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