Go to website
Review Summary
Quirumed receives praise for its great product quality, easy ordering process, and effective communication. Many customers appreciate the swift delivery and overall satisfaction with their purchases.
-
A. A.
29 Nov 2023
Verified reviewGreat value and speed.
Reply from Quirumed.com
Thanks for the feedback Philip-
-
A. A.
29 Nov 2023
Verified reviewI have bought this order missisipi barber chair in red colour and its xame with black colour and 1 of the chairs was broken. I was trying to contact the aftersale coustomers service and sended alot emails and the phone number not working. Am very upset never happy and never recommend this horrible company
-
A. A.
26 Nov 2023
Verified reviewDo not order from them
Reply from Quirumed.com
Roberto The delay was that you did not have the EORI number. This information was paased to Fedex at the end of last week and so they should deliver shortly. PLease see the tracking below. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=con&cons=661503011 661503011
-
A. A.
25 Nov 2023
Verified reviewThe price is reasonable, but be careful that it does not included the custom charged. The company won’t including it. When you work out, it’s more expensive and a lot more hassle for delivery. The service wasn’t simple like other company, too much hassle.
Reply from Quirumed.com
Dear Customer Thanks for the email. To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 20-25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. This information can be found on the website, please check he links below. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/ Did you read the email confirmation of the order which explains about the customs fees?
-
A. A.
12 Nov 2023
Verified reviewThe bed was exactly what I wanted, good quality and very carefully packaged. I am very happy, thank you.
Reply from Quirumed.com
Thankyou Songul!!
-
A. A.
12 Nov 2023
Verified reviewReceived item damaged in multiple areas even though the box it came in was completely fine, so this had left the warehouse like this. Reported the issue and still have had no response. Very Poor customers service Given a 2 star as it came on time Poor effort won’t be back
Reply from Quirumed.com
Dear Elliot We are sorry to hear about your problem. Please see the terms and condittion abour reporting damaged deliveries https://www.quirumed.com/uk/faq/what-do-i-do-when-i-receive-my-order/ In order to pass the incidence to the aftersales team we require the following 1) Can you confirm if there was any damage to the box /packaging when you recieved it? If there was can you confirm if this damaged was noted on the delivery note of the transport company? 2) A photo of the damage to the item. 3) A photo of the packaging. We can´t process the claim without these details,. Once I have this confirmation I will pass it onto the aftersales team.
-
A. A.
12 Nov 2023
Verified reviewExcellent customer service and a pleasure to deal with when I had a small issue with TNT losing my parcel Quirumed dealt with it promptly.
Reply from Quirumed.com
Hi Samantha Thanks for the positive feedback!
-
A. A.
20 Oct 2023
Verified reviewThank you for the best quality and for quick delivery
-
A. A.
20 Oct 2023
Verified reviewThanks for the Excellent service team, high quality product with good communication.
-
A. A.
20 Oct 2023
Verified reviewGood chair and service except for using sharks for delivery. I was not aware the item was sold as a leisure chair, rather than disabled people chair , with the result of being asked now to pay 25% extra, in VAT and import duties which should be exempt as a disability aid under the custom rules. Fed-Ex who delivered the chair were exceptionally unhelpful to put it politely, and whilst they demanded the payment o behalf of the tax people, they DID NOT answer or respond to my communication explaining this was a disability aid, used to carry disabled people down and upstairs and without which, as an amputee, I cannot leave the house at all. It is terribly uncomfortable and requires twp strong adults to transfer me when leaving or coming into the house, and it has absolutely no other use at all For your delivery people, this could not go lower as customer service is concerned.
Reply from Quirumed.com
Mohammed We have sent instructions by email to try to reclaim the customs chargers with the transport agency or directly with the goverment.
-
A. A.
20 Oct 2023
Verified reviewVery good friendly service
-
A. A.
20 Oct 2023
Verified reviewThe whole process from start to finish ws very easy. We were kept informed all along the way regarding the delivery etc. Highly recommended!!
-
A. A.
20 Oct 2023
Verified reviewDelivery and payment was quick and easy. Product very reasonable priced.
Reply from Quirumed.com
HI Brenda Many thanks!
-
A. A.
20 Oct 2023
Verified reviewQuirumed appear to be ok, however, their chosen courier is far from ok. TNT damaged the bed in transit, then held on to it for days advising it was being re packed. They then advised Quirumed that they attempted to deliver the shipment, and I rejected it. This never happened. They sent me no communication at all. Quirumed have sent another bed, this is due to be received this coming Monday. Sceptical as to if this will turn up, and if it does what state it will be in. Quirumed appear to be a decent firm, but a new carrier is fundamentally required I think. They most likely know this, but are most likely locked in a lengthy contract with TNT.
Reply from Quirumed.com
Craig We apologies for the problems with Fedex that they damaged your item. We sent out the replacement on monday. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
-
A. A.
13 Oct 2023
Verified reviewExcellent service
Reply from Quirumed.com
Thankyo for the positive feedback Cheryl
-
A. A.
13 Oct 2023
Verified reviewChair is good and what I was looking for however the delivery was terrible. It was delivered to a neighbouring garage 50 metres away and was told to collect it myself!! Appalling service
-
A. A.
13 Oct 2023
Verified reviewVery impressed with the service provided. Excellent
Reply from Quirumed.com
Thankyou for the feedback Franco!
-
A. A.
13 Oct 2023
Verified reviewAlthough leaving in the UK the shipping was effective and without damage. The equipment is great and as described. No complaints
Reply from Quirumed.com
Thankyou Simao!
-
A. A.
13 Oct 2023
Verified reviewTERRIBLE CUSTOMER SERVICE!! I ordered from this company and the communication was terrible, I had to get a special number for the dispatch and when it arrived the delivery driver refused to bring the parcel into the premises. When opening the parcel it came damaged with the sink in pieces. I emailed and contacted the company several times which took me to find a number to call after 5 days who offered me a replacement or find a sink myself in the uk to be replaced. Terrible customer service and in the end I got a refund, let’s see how many days it takes to receive my refund! I would not recommend to purchase from here and I will definitely not be buying from here again !!
Reply from Quirumed.com
Aneesa Unfortunately the item arrived damaged in transit and we gave you several options. We shall keep you updated about the refund shortly. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
-
A. A.
3 Oct 2023
Verified reviewIf you order anything new you get great service, the item arrived quickly packaged well. But the aftercare team is useless after 9 months of trying to get a part for my 4 year old plinth and then not receiving the part required and also been unable to get refund for wrong part sent out and no response to numerous emails I've had to buy a new plinth in all I am £128 out of pocket for wrong item and £530 for having to buy new plinth, when my old plinth just needed a new part and your completely useless aftersales team couldn't get me it.
Reviews displayed in chronological order
Contact
Go to website
Certification
