Reviews for Quirumed.com

Thanks for the feedback Denise!

Thanks Natalie!

Many thanks for the feedback!

Thanks Chris!

Hayley We have not recieved any emails from you regarding a transport problem, can you let us know what the problem is and do you have the order now? Regards Quirumed

Matthew The replacement sink was sent out on the 24/08 and it should have been delivered on the 30/08. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=2449437

Danielle To conifrm we can refund the amount of 50% of the product 126.85€ plus the delivery costs however, the customs charges we can´t cover as that its apart from our company plus the legal conditions confirm that all customs charges are the responbilidad of the customer. If you don´t accept this then we will need to collect the item and make a refund. Is this ok for you? https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information https://www.quirumed.com/uk/company - Who we are 1.8. Customs information When making an order to Quirumed to be delivered in a country or area that does not belong to the European Union, it is possible that the recipient has to give import rights and taxes when arriving to its destination. This is due to the recipient of the order turns into the importer of the goods, therefore he or she should comply with all the laws and regulations applicable in such country or area. The orders for UK are subject to local custom formalities. Any extra expense to the payment of customs laws and/or dues is responsibility of the recipient. Quirumed does not have control on such expenses, therefore it is not possible to anticipate their cost. Since the customs policy vary significantly from one country to another, we recommend you to contact the corresponding customs office to obtain more information on the import restrictions applicable to specific products. The customs offices of some countries require to the importer of record that provides some kind of identification before proceeding with an order’s despatch. As importer of record, you could be requested, either to you or to the person you are addressing the delivery, to provide a personal identification number. Quirumed is not responsible for customs detentions. If the client refuses to pay the corresponding import taxes, the goods shall be held in custody in the corresponding customs. No refunds accepted. Awaiting your confirmation on this point and once we have the confirmation we shall process the refund.

Dear Martin To confirm the refund was as explained becuase we refund in euros and not pounds and so there is a slight difference in the GBP to euro conversion when making the payment and when you recieved the refund. This is clearly put in the terms below. Terms of purchase CDC (quirumed.com) 1.9. Price and payment method Our prices will be displayed in EUROS however, the user may change the currency on the website to their chosen currency. This price then displayed on the website when the currency is changed over, has it´s conversion rate calculated by the European Central Bank who send us a daily conversion rate between euros and the chosen currency. If you go onto the webpage with an IP address from a country outside of Spain, then the currency displayed may be changed over automatically to the local currency. Please note that we charge in EUROS. The final invoice will always be sent in EUROS. Any exchange or bank charges that are charged to convert the local currency into EUROS are to be borne by the client. Please note that the conversion rate charge that the customers bank may charge, may vary in relation to the currency exchange rate that we have displayed on our webpage. In the event that the User / Buyer pays for their order via a bank transfer in a currency other than EURO, the refund payment will be made in EUROS. Regarding the goods being returned, unfortunately this was a transport company error and they did not notify us of any problem until you contacted us and so unfortunately it is not possible to keep all customers updated if we have not had a problem reporteed to ourselves. We see that in spite of the everything you still made a new order on the website and so this should arrive shorty to you. Kind Regards Quirumed

Thankyou for the review Sami!

Thankyou for the feedback!