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Review Summary
Runnerinn offers a wide selection of products at competitive prices, consistently satisfying customers with quality and quick service. Many find the trainers comfortable and appreciate the efficient ordering process.
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A. A.
28 Oct 2024
Verified reviewProduct is good and as described. Delivery took a long time and was one day later than stated. This may have been a Royal Mail issue. Little communication.
Reply from Runnerinn.com
Hello Neil, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. We would like to remind you that you always have the choice between different transport companies in case you are not satisfied with the service of a particular courier. Your comments will be taken into account for continuous improvement. Best regards,
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A. A.
28 Oct 2024
Verified reviewEverything fine, god job :-) whank you !
Reply from Runnerinn.com
Dear Grzegorz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Oct 2024
Verified reviewOrder was easy to make. Felt uneasy about the delivery which took too long and meant I was concerned about whether I had been scammed.
Reply from Runnerinn.com
Dear Judith, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Oct 2024
Verified reviewKupiłam buty Altra Torin 7 i jestem bardzo zadowolona z zakupu. Produkt został szybko wysłany
Reply from Runnerinn.com
Dear Bo, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Oct 2024
Verified reviewGreat service. Updated me on my parcel's journey. Was a prompt delivery. Also my item is excellent quality but cheap price. I couldn't be happier.
Reply from Runnerinn.com
Dear Ben, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Oct 2024
Verified reviewI bought a pair of Asics gel trabuca12 from runner inn at a good price. The shoes are excellent. Delivery was one day earlier than expected too.
Reply from Runnerinn.com
Dear Paul, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Cheers
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A. A.
16 Oct 2024
Verified reviewGoods arrived on time as specified.
Reply from Runnerinn.com
Dear Darren, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Oct 2024
Verified reviewOnline shopping easy and hassle-free. A good selection, as well as competitive prices for products. delivery could be faster.
Reply from Runnerinn.com
Dear Ahti Uolevi, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Oct 2024
Verified reviewThe product and delivery are fine. Maybe took a little longer to deliver, but was aware of it prior to ordering. The biggest issue I had and that is why my 2 star rating is customer service. An absolute awful experience. No care in the world, the advisors just reading the script and not able or willing to help with anything that is out of normal terms and conditions. Be very careful, as once you purchase the item, it would be very difficult to do anything after the items is shipped. Also the price of tge items is changing on daily basis.
Reply from Runnerinn.com
Dear Freddy, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. We basically keep our prices stable, sometimes however dynamic prices apply and you might see some of our prices to be higher or lower than before. During sales for example we offer great discounts that can unfortunately not be offered later on when the sales are over. We do have taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
Reply from A. A.
Hi, just another scripted reply.
Reply from A. A.
Hi, just another scripted reply.
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A. A.
16 Oct 2024
Verified reviewI have nevr had a problem with the orders from runner INN. Best value going and great delivery service.
Reply from Runnerinn.com
Dear Niall, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Oct 2024
Verified reviewItem delivered quickly. Exactly what was ordered. Good price for mens Salomon trainers.
Reply from Runnerinn.com
Dear Yvonne, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Oct 2024
Verified reviewExcellent service. Received my order very promptly in the UK and the trainers are fantastic, highly recommend!
Reply from Runnerinn.com
Dear Joe, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
14 Oct 2024
Verified reviewReally good service
Reply from Runnerinn.com
Dear Bashir, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
14 Oct 2024
Verified reviewNo comment I believe that if you can't say anything good about something don't say anything at all
Reply from Runnerinn.com
Hello William, Thank you for taking the time to share your comments about your experience with us. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Please sign in to your account by using your email address and password and select My orders. Then, click on the order, select the reason that best suits the situation and follow the instructions. Or, let us know if you still want to return the received article and we will open a return manually for you. We apologize for any inconvenience caused. Thanks and best regards
Reply from A. A.
No thanks I've wasted enough time on this ripoff already I'd sooner give them to charity than help you with your method of making money!
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A. A.
29 Sept 2024
Verified reviewBought the Noosa Tri 15 running shoe cheaper than I could find anywhere else. Quick delivery and great product. Thanks.
Reply from Runnerinn.com
Dear Pete, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Runnerinn.com
Dear Pete, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Sept 2024
Verified reviewGreat company prices are fantastic brought two pair of trainers off them all good be nice to get a confirmation email to say that you have my order that’s the only gripe I’ve got but otherwise brilliant Paul
Reply from Runnerinn.com
Dear Paul, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Sept 2024
Verified reviewTerrible service, I did not receive my item and was given no help from customer service. I will NEVER use this website again. I am out of pocket and now have to spend more money on shoes that I will actually receive.
Reply from Runnerinn.com
Hello Lizzie, We are very sorry to hear that you rated our service as not meeting your expectations. We had no intention of delaying your order and take full responsibility for our actions and any inconvenience caused. Unfortunately, there are external factors that can affect the delivery of an order. However, the tracking historial and delivery picture shows you had received your order. If delivery is rejected a refund will be issued automatically once the shipment has been returned to our main warehouse. We have taken your comments into account and forwarded them to the relevant department in order to continuously improve and take appropriate measures to optimize the quality of our service. We are sorry for any inconvenience. Kind regards
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A. A.
28 Sept 2024
Verified reviewGreat price and despite seeing some negative reviews my experience was good with delivery...got advice upon shipment and arrived on time.
Reply from Runnerinn.com
Dear mark, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Sept 2024
Verified reviewFast delivery to the Netherlands and the price more then 40% cheaper, can’t go wrong with that
Reply from Runnerinn.com
Dear A, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Sept 2024
Verified reviewEverything went as it should. Easy order placement, and delivery as promised without any hassle. More items will be purchased from the vendor down the road.
Reply from Runnerinn.com
Dear Kristoffer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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