Customer reviews
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Ordered 2 granite sinks. They
Review of , following an experience of by MORTON R.
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The order process was very straightforward. Delivery was quick and efficient. And we love the product - very high quality.
Review of , following an experience of by BARRY P.
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Very elegant console table. Delivered fully constructed which is a joy. I really like this company’s products. I had to ring customer services as the delivery company messed up - the customer service support was amazing, the lady said she would email me an update and she was as good as her word. Shame I had to use it though - the delivery company was not good. All good now though. Very happy and will definitely use this company again.
Review of , following an experience of by LINDA K.
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Great service and lovely coffee table
Review of , following an experience of by WILKINS S.
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Good site - informative and easy to negotiate. Slight issues with delivery schedule but was sorted efficiently and the guys that delivered were very good and helpful. Taking all the packing too.
Review of , following an experience of by LESLEY S.
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Each item bought was a gift and these have been very well received, thankyou
Review of , following an experience of by JOANNE C. *
*Pseudonymized data at the request of the author
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I purchased a coffee table, and unfortunately, my experience has been disappointing. Half of the table’s top has a noticeable defect—some sort of black glue, which appears to have been sanded down in an attempt to hide it. However, not only did this attempt fail (the glue is still visible), but the sanding also removed the shiny finish in that area. To make matters worse, the paint on the legs of the table was also damaged. The table was delivered on a wooden pallet, which I understand is the safest way to transport the stone top. However, I was informed that if I didn’t repack the table myself, I would be charged an unspecified amount for the return. As a result, I’ve been left with a large wooden pallet in my living room for the past 21 days, and Tikamoon hasn’t offered to collect the table or process a replacement any sooner. Customer service response times were slow, often taking several days, and the tone of their communication was unhelpful and unapologetic. I can honestly say I’ve never been this disappointed with a furniture company before, and I expected far better quality and service from Tikamoon.
Review of , following an experience of by HELEN W. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry to hear that your item arrived damaged and we are pleased to advise that a replacement unit is on route to you now. As we are based in France our items must pass through customs and sadly this is not something we can expedite/speed up, we are sorry for your disappointment in this. As advised by email, we advise all customers regarding collections that should you not be available on the collection date you chose there may be additional costs for future bookings of the collection. We hope this is understandable, it is not in relation to repackaging of the item. We remain on hand should you require anything further and hope the replacement table is with you soon. Kind Regards Your Tikamoon Team
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Lovely well made furniture.
Review of , following an experience of by SCOTT L.
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Amazing product. Well built and looks incredible. Swift delivery too.
Review of , following an experience of by SERENA C.
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The quality is excellent and the protection is sufficent.
Review of , following an experience of by DAN C. *
*Pseudonymized data at the request of the author
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Received a damaged item twice. And the process to return and get a new one is not fast enough. But receiving another item that is also damaged is unacceptable.
Review of , following an experience of by EDUARDO C.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry that your item arrived cracked in transport twice, please note this is very disappointing for us as well. We have emailed you previously and are awaiting your response on your preferred resolution option, however should you wish to return the table for a full refund please do let us know. Kind Regards Your Tikamoon Team
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Very please with out new sideboard. Ordering process was straightforward, communication efficient and delivery seamless and professional. I had a follow up question with customer service and received very good service.
Review of , following an experience of by IRYNA Y.
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A++++
Review of , following an experience of by RAPHAEL D.
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Looks likea lovely piece of furniture that will enhance any bathroom
Review of , following an experience of by MARK C.
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A solid piece of furniture at a great price.We took advantage of Tikamoons available offer which meant delivery was free and it was delivered within 7 days as promised. The table takes around 30 minutes to unpack and assemble and around 2 hours to apply 3 coats of furniture oil. Looks great in our small dining room. Worth mentioning that we would not normally buy furniture online without seeing it in store first, but we took a chance and pleased we did.
Review of , following an experience of by PAUL M.
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From me ordering back in July and received it in November which I bought the sideboard for my daughter for her new house. I could not fault anything from customer service from the delivery service even them fetching it in the house and making sure it was not damaged in any way they even took pictures of it .I would definitely recommend Tina moon
Review of , following an experience of by FIONA D. *
*Pseudonymized data at the request of the author
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I found the website easy to use and the delivery service was excellent 👍
Review of , following an experience of by VICKI W.
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All good
Review of , following an experience of by HENRY M.
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The coffee table we ordered was perfect. Delivery was well organised and on time. Excellent all round.
Review of , following an experience of by INGRID K.
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The delivery was exceptional, very caring and friendly team. The packaging of the table was phenomenal, very thorough and it arrived in perfect condition all the way to London. The table itself is absolutely stunning. This was my first purchase from Tikamoon but definitely not the last one – I already got so many compliments, one of them said "This is a table you can pass on to other generations." So much in support of my decision to stop buying "fast furniture".
Review of , following an experience of by VERONIKA B.
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Very pleased with my order. Fits in perfectly. Nice quality.
Review of , following an experience of by SHIRLEY B.
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The item I bought was a bamboo towel ladder which had received very good reviews on the website. I wanted this to hang our foot towels on….bath mats if you like…as we have a heated rail for towels. Unfortunately my rail has many areas which haven’t been finished properly and are very rough. My husband is going to have to sand these down to avoid catching fingers on them. There is also nothing to finish the top of the uprights so they are going to get dusty, nor anything on the bottom to stop this item scratching floors. It was inexpensive to be fair but not quite what I expected and it has put me off any further purchases from this company as their products and transport costs are quite expensive.
Review of , following an experience of by GEMMA C.
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry that the unit is rough. The team will contact you today by email to hopefully resolve this for you. Kind Regards Your Tikamoon Team
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Lovely sink, thanks!
Review of , following an experience of by RACHEL M.
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The item is stunning. The delivery crew could not have been more polite or accomodating
Review of , following an experience of by SAM R.
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The product is very nice indeed. Delivery time slower than I expected but nonetheless acceptable. Very well packaged, no chance of accidental damage. I would say somewhat overpriced but very attractive nonetheless.
Review of , following an experience of by SUSAN ELIZABETH R.
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Very high quality furniture at competitive prices. Extremely pleased with my console and lamp tables which arrived from France quickly. Highly recommended.
Review of , following an experience of by ROSALEEN G.
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OK but mostly not of interest. Need all relevant specifications, eg plug hole of basin, to be easy to find, with a warning for UK customers that it is not a UK standard size
Review of , following an experience of by V ELAINE M.
Answer by tikamoon.co.ukFlagThank you for your review. This has been fed back to the team for their improvements on the website. We hope you enjoy your new vanity and should you need anything please let us know. Kind Regards Your Tikamoon Team
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Easy to nav website.Items arrived before time in good condition. delivery was smooth. Both items were as seen on the website and I was very happy with them both.
Review of , following an experience of by OKAN S.
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Stunning product sent in a very reasonable time. Very happy customer
Review of , following an experience of by DIANNE B.
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Excellent service and very happy with quality of the console table.
Review of , following an experience of by DELYTH E.
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Easy to order and delivery on time. Product well packaged.
Review of , following an experience of by ANNE H.
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All went well from ordering to delivery with quick costumer service action when I needed support changing my order. Fab furniture and fab company will continue purchasing for my new home until is fully Tikamoon!
Review of , following an experience of by SARAH H. *
*Pseudonymized data at the request of the author
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the site is a little obscure on adding that the most units do not come treated or with the necesesary penetrations. Also delivery charged me twice after making a second order on the phone 5 minutes later. a bit strange they couldnt just void and an order and malgamate them together as one. Helpful support though
Review of , following an experience of by MICHAEL A.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry that this information about some products being unfinished was not seen on the website. This feedback has been sent to the website team for their improvements. Unfortunately we cannot combine or add items to an order, we would need to cancel it for a full refund so it can be replaced. We are sorry for any disappointent caused. Kind Regards Your Tikamoon Team
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Beautiful piece of furniture. Looks amazing in my kitchen. Delivery system was excellent.
Review of , following an experience of by JAMES O.
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The site is very easy to navigate, great descriptions of all the items, plenty pictures.
Review of , following an experience of by IEVA B.
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Perfect from start to finish
Review of , following an experience of by MICHELLE C.
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Fantastic quality products - really beautiful pieces
Review of , following an experience of by RHIANNON G.
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Site easy to use and ordering straightforward
Review of , following an experience of by ROBERT F.
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Easy to navigate and full of beautiful imagery
Review of , following an experience of by DARCY C.
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Gorgeous shelves, but not cheap. Also delivery was £5.99 but it took almost 4 months to arrive!
Review of , following an experience of by JULIE V.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry that the item took quite some time to arrive with you. As sheesham is part of a family of protected species of wood, we require UK customs approval on the sourcing of said wood before we can ship it from us here in France. This sadly does take quite some time to receive and we do apologise for this. We are glad to hear that you like the shelves though and remain on hand should you require anything else in the future. Kind Regards Your Tikamoon Team
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The cabinet is just perfect! The delivery team was just very competent! I would definitely recommend this brand to anyone! Very beautiful and aesthetic
Review of , following an experience of by ANDREIA F.
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First and foremost, I love my wardrobe. It's solid and well-made, and it's a pleasure to use every day. It is very heavy so the delivery men had a bit of a struggle
Review of , following an experience of by FLEUR P.
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Amazing product. Fast delivery.
Review of , following an experience of by ANDREJ V.
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Good website - easy to find what I wanted. Delivery was good - on time.
Review of , following an experience of by CAROLINE C.
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Love these products, good value and great service.
Review of , following an experience of by KELLY S.
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Excellent service, flawless.
Review of , following an experience of by MRUDWANG S.
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Always love the furniture from Tikamoon. The wait is totally worth it.
Review of , following an experience of by MICHAEL S.
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I ordered the Olga three draw side bedside table. It was available for delivery much faster than the estimate which was a lovely surprise. Was able to deliver on a day that suited me. Item was well packaged and great that no build was required. Lovely item and would definitely use them again.
Review of , following an experience of by EMILY N.
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The buying process was straight forward and the unit is of acceptable quality. However, their approach to customer service is woeful. Unfortunately the basin was damaged, unclear whether by plumber or during manufacturing. Tikamoon's response was condensing in tone and unhelpful. Blamed the plumber and no offer to replace the basin at my cost. When I was asked about it, I was informed that they don't usually replace damaged basins (if they're not to blame I assume) but would ask management. They came back 'on the occasion we will let you purchase a replacement'. This felt it was offered begrudgingly. For a Company that positions itself as a supplier of high quality products, I would have expected more support, understanding and empathy. Disappointing experience and negatively changed my opinion of Tikamoon.
Review of , following an experience of by KEVIN S. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry that not only did the washbasin become damaged but for any feeling of begrudgement received. This feedback has been fed to the team for their continued improvements on our internal processes and response and should you need anything else, please do not hesitate to reach out. Kind Regards Your Tikamoon Team
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The furniture item matches the image on the web. We are satisfied.
Review of , following an experience of by AHMED N.
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I would rate highly as the piece of furniture is well made and solid . The quality is outstanding.
Review of , following an experience of by NICOLA F.
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The site was very easy to navigate. The service , delivery was first class, all communications were excellent
Review of , following an experience of by ELIZABETH H.
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Overall good experience and cabinet beautiful. Unfortunately a handle came of but the customer service team was great in sorting a refund towards getting it mended.
Review of , following an experience of by LEANA S.
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Absolutely love the product range, these items are a bit of a luxury for me and definite standout pieces in my home, I've been very satisfied both with the items themselves and with the customer service I have received.
Review of , following an experience of by NATHAN H.
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Good clear website with a wide range of items.
Review of , following an experience of by DAVID S.
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EXCELLENT SERVICE
Review of , following an experience of by SAVID B.
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Beautiful sideboard and excellent delivery service. Would definitely purchase from this company again.
Review of , following an experience of by SHEILA G.
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excellent service from placing the order to the delivery
Review of , following an experience of by ROY W.
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I was able to find out all I needed to know about the items available including information about size, finish and helpful reviews along with easily found guidance on delivery etc
Review of , following an experience of by GRAEME B.
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Easy to navigate and place order.
Review of , following an experience of by SUSAN F.
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The craftsmanship is a skill which brings out the wonders of nature. The Drawers have plenty of room for my needs and it is gorgeous to look at
Review of , following an experience of by ALBERT B.
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Beautiful products that are very well made. Delivery within 3 weeks which was very quick
Review of , following an experience of by STEPHANIE G. *
*Pseudonymized data at the request of the author
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Excellent Site, highly recommend.
Review of , following an experience of by KATH B.
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Nice table!
Review of , following an experience of by MANSHA M.
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The site is good and reliable. Some items are very expensive for what they are. I have bought a very good bathroom unit and a very poor cabinet both for almost the same price. It’s hit and miss.
Review of , following an experience of by ALONSO G.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry to hear you are not satisfied with the cabinet you have purchased. If there is damage or if you wish to return it, please do not hesitate to reach out to us as we offer 60 day free returns on all our products to ensure you are satisfied with a purchase before committing to it. Kind Regards Your Tikamoon Team
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First time we bought from Tikamoon and it won’t be the last. Website were easy to use.
Review of , following an experience of by SARAH G.
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Im happy with the product itself now that it is in perfect condition. Not happy with the delivery service and changeover where the faulty foot could have been replaced rather than the whole unit. Delivery people wouldnt unpackage it though they did put it upstairs.
Review of , following an experience of by ALISON L.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry we are unable to replace only small parts of the unit. As our units are hand crafted, a replacement may not fit correctly and thus cause further disappointment. We hope this is acceptable and that you enjoy your new piece. Should you need anything else, please do not hesitate to reach out. Kind Regards Your Tikamoon Team
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Full of loveliness. A very easy site to navigate
Review of , following an experience of by KATE H.
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Very easy to navigate, well photographed and helpful…..
Review of , following an experience of by MICOLA N.
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Very poor customer services and quality. Product came damaged/poor build quality and the end solution added cost to myself. Tioamoon customer services could not see this and their stance was appalling.
Review of , following an experience of by NICHOLAS W.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry that you were unhappy with our customer services and that the item arrived damaged. In this instance we offered to keep the item for a reduced price, a replacement free of charge or a collection of the item for a full refund. As you chose to keep the item for a reduced price, we are sorry this was not a high enough offer of compensation for you, however it is based on the damage itself and our estimated cost of repair. We are glad to hear you have repaired the unit and we remain on hand should you require anything further in the future. Kind Regards Your Tikamoon Team
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Beautiful, quality furniture fully assembled
Review of , following an experience of by MICHELLE W.
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seamless experience from Order to delivery
Review of , following an experience of by ELPIDA S.
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Walnut TV cabinet great quality delivery on time with care
Review of , following an experience of by MARK R.
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All good!
Review of , following an experience of by WOOLLIAMS S.
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I was concerned after reading some of the reviews on the trust-pilot platform, this one is clearly managed. However, I’ve got to say I was very impressed. The product is great and delivery arrived within the time window quoted on the website.
Review of , following an experience of by MATTHEW T.
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Site so easy to get around.
Review of , following an experience of by ANDREA M.
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High quality furniture, very fast delivery to the UK using a communicative and considerate delivery company. The whole transaction was a pleasure and I'm very pleased with the item.
Review of , following an experience of by HOLLIE T. *
*Pseudonymized data at the request of the author
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Simple and easy to use
Review of , following an experience of by TOM L.
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Great product and smooth delivery. Highly recommended
Review of , following an experience of by SIBEL N.
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I’m very satisfied with the service, delivery & products.
Review of , following an experience of by SHANNY J.
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Very nice quality and fast shipping. Highly recommend.
Review of , following an experience of by CAROLINA G.
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Kept up to date with regards of delivery. Great products.
Review of , following an experience of by THESSA F.
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Brilliant over all very satisfied.
Review of , following an experience of by ISOBEL T. *
*Pseudonymized data at the request of the author
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Easy to navigate site. Excellent delivery service.
Review of , following an experience of by JASMINE P. *
*Pseudonymized data at the request of the author
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So pleased with the quality and service
Review of , following an experience of by PETER W.
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Beautiful products
Review of , following an experience of by SUSAN L.
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Easy to site. Not overwhelming with too much stuff!
Review of , following an experience of by NICOLA R.
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Good pictures, easy to navigate
Review of , following an experience of by STEVE H.
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Beautiful product. Very reasonably priced for the quality
Review of , following an experience of by ALISON E.
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Good service all round. Delivery was flawless. Item was very well packed.
Review of , following an experience of by LINDSAY K. *
*Pseudonymized data at the request of the author
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Site is working fine and order was without a problem.
Review of , following an experience of by LUKASZ L.
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Great from start to finish, gorgous pieces and great customer service
Review of , following an experience of by LUCY S.
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My second item from tikka moon now. Love it
Review of , following an experience of by MARIA R.
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Great product but took months to arrive.
Review of , following an experience of by JORDAN C.
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Bought 4 Mio chairs in different colours. Very comfortable, sturdy and stylish.
Review of , following an experience of by WAI YU N.
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Furniture arrived as expected, and was easy to assemble. There was a very slight mark on the top - too small to be worth rejecting the table for, so we are living with it, and you probably wouldn’t notice it if you didn’t have it pointed out, but not completely perfect!
Review of , following an experience of by WENDY A.
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The best delivery experience I had so far in London ! On time, keeping informed every step of the way. Have delivery options for Saturday. Great customer service.
Review of , following an experience of by CHRISTINA T.
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Well made, good value and speedy delivery
Review of , following an experience of by SATU M.
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Great service.
Review of , following an experience of by LISA Z.
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Loved our sideboard when delivered. Lead time was a little longer than expected but communication great throughout the delivery wait.
Review of , following an experience of by TIM F.
Reviews displayed in chronological order