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Review Summary
The brand is praised for its efficient service, competitive prices, and high-quality products, making it a highly recommended choice.
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A. A.
11 Aug 2024
Verified reviewEasy to use Web site,
Reply from Trekkinn.com
Dear Christopher, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewGood product (as you'd expect from Adidas) but delivery was poor - due mainly (I believe) to the carrier. If there is going to be a delivery then the customer needs to be informed. Trekkin only offer a vague delivery window and do not keep you updated about when you need to be in to take receipt. In my case they told me my boots had been successfully delivered when they had not. All evidence suggested they had been delivered to an address several streets away (map ref and signature supplied). This was also false. I finally took delivery 2 days later but not without a lot of intervening and unnecessary stress.
Reply from Trekkinn.com
Hello Stephen, We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Please bear in mind that you always have the choice between different transport companies in case you are not satisfied with the service of a particular courier. Your comments will be taken into account for continuous improvement. Greetings,
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A. A.
11 Aug 2024
Verified reviewUnique product, delivered on time
Reply from Trekkinn.com
Dear Joanna, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewSuper
Reply from Trekkinn.com
Dear Adriana, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewExcellent web site, easy order process, great communications, competitive prices , massive range. If you can find a better online retailer for all things "adventure" let me know, but you wont!
Reply from Trekkinn.com
Dear graham temple, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewThe TrekkInn site is very easy to use and find what is wanted. Delivery was to the date that I expected to receive the goods. I would certainly use TrekkInn again.
Reply from Trekkinn.com
Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewDoes exactly as it says on the tin. Order placed and delivered on time with no issues. Would use again.
Reply from Trekkinn.com
Dear Terence, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewGreat service. The hats arrived in excellent condition, and I love them. Tracking was easy, and the delivery was flawless. I will buy from Trekkinn again.
Reply from Trekkinn.com
Dear Elisa, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewSandals arrived in reasonable time ordered from UK. The Kean Sandals came up small I am normally a size 9 wirh these I needed a size 10. What annoyed me was the postage for the return was £10.99 plus the refund was less the postage the company paid so another £5 lost. Return therefore cost.me £16. So make sure you won't need to return any items.you buy from this company.
Reply from Trekkinn.com
Hello Clive, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards
Reply from A. A.
I don't mind paying £4.50 not £10.99 that is a rip off IMO.
Show exchanges Hide exchanges -
A. A.
5 Aug 2024
Verified reviewSigurna kupovina, brza dostava zadovoljan kupac.
Reply from Trekkinn.com
Dear Marijan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewIt’s fantastic and my first order, so many things on your site, am can’t stop going back and see, Nicely done, thanks
Reply from Trekkinn.com
Dear Karlos, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewGood prices and good service.
Reply from Trekkinn.com
Dear Matt, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewPerfect product and quick delivery. Very happy - Bas (The Netherlands)
Reply from Trekkinn.com
Dear Bas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewI bought a pair of trainers. They said they’ll Show up Monday. They got delivered on Monday. Will Use again for sure.
Reply from Trekkinn.com
Dear Arber, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewGreat sekection, great prices and always provide a great fast service.
Reply from Trekkinn.com
Dear Sue, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewGoede keus
Reply from Trekkinn.com
Dear Ali, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewPerfect experience. Fast delivery. Great price. Thank you
Reply from Trekkinn.com
Dear Steven, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewGood price and product - no complaints
Reply from Trekkinn.com
Dear Ian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewI've shopped with the Bike/Smash//Trekk-Inn group forca decade now. All of these companies are basically departments of the same strore, like the Amazon of sport, so you can combine postage. Consistently the best prices for sports gear. Vast range in stock. Impressive delivery times for an overseas company.
Reply from Trekkinn.com
Dear nick clayton, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewI returned my item and you never gave me my money back
Reply from Trekkinn.com
Dear Steven, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. A reimbursement was processed two days ago as you still had a paypal dispute open. You should have received the corresponding amount by now, please consult your bank details. 23/07/2024 12:51:04 - Devolucion importe: -39.49 GBP We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
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