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Review Summary
The brand is praised for its efficient service, competitive prices, and high-quality products, making it a highly recommended choice.
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A. A.
29 Nov 2023
Verified reviewEverything perfect
Reply from Trekkinn.com
Dear Alojz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
29 Nov 2023
Verified reviewExcellent
Reply from Trekkinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
29 Nov 2023
Verified reviewNot waterproof … Really disappointed with this product.Supposed to be waterproof but discover after only one week that they are letting in water. Also notice I cant wear thick socks with them as they are a very small fit ,despite ordering a half size larger.Problem now is that I've been wearing them outside so ill just need to keep them for the summer months Order 42932007 Solomon Braze X mid hiking shoes Goretex.
Reply from Trekkinn.com
Hello , We truly regret the inconvenience caused. In case you have received a wrong product, a defective or an incomplete product you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
Reply from A. A.
Thank you for the generic copy and paste response. I know what to expect from here on in.
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A. A.
26 Nov 2023
Verified reviewRead the reviews and got a little worried about an order I had placed. BUT only 1 day later than expected my order arrived, so seeming as it had come from Spain I don't think it was that too late
Reply from Trekkinn.com
Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Nov 2023
Verified reviewDelivered as it should be. It's ridiculous we now have to praise normal service. Normal service should be normal.
Reply from Trekkinn.com
Dear M., Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Nov 2023
Verified reviewFast delivery, and trusted seller
Reply from Trekkinn.com
Dear Daniel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Nov 2023
Verified reviewI received my products on time…
Reply from Trekkinn.com
Dear Georgios, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Nov 2023
Verified reviewMy coat arrived and I was very pleased with it
Reply from Trekkinn.com
Dear Sarah, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Nov 2023
Verified reviewThey refuse with pour arguments to send me a returnlable, because the jacket is too big and it’s not a ski-jacket as prescibed on their site
Reply from Trekkinn.com
Hello Leo, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards
Reply from A. A.
It was incorrect because you described as a ski-jacket without winterlining and it was a rainjacket. It cost me 7,99 euro because your description was misleading. Leo Baas
Reply from Trekkinn.com
Hello Leo, Please consult the Features Kilpi Hastar Jacket: Features: Windproof Kind of Jacket - Soft Shell https://www.tradeinn.com/trekkinn/en/kilpi-hastar-jacket/137825949/p Best regards,
Reply from A. A.
The description was an excellent jacktet for skiing en walking. But I have learned my lesson with your company. I will never ever order a product of the company because of incorrect information an different item from what was published on your website. I saw you also sell products on the site of Bol.com. I will contact the media to advise not to buy your products. It was also very hard to receive a returnlabel to sent it back. Unreliable
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A. A.
26 Nov 2023
Verified reviewReliable online shop, just need a week arrived in Ireland.
Reply from Trekkinn.com
Dear xiaojie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Nov 2023
Verified reviewSports shoes delivered fairly quickly, but incorrectly advised by the site's size advice. So I lost two postage costs, a total of 15 euros and have nothing. I could pay for shoes with iDeal, but not for a return ticket. This is only possible with a credit card or PayPal and I don't have that.
Reply from Trekkinn.com
Hello, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Please note that you can also return the item(s) with the courier you prefer. We recommend you to use a shipping service that offers parcel tracking. Make sure you use the correct returns address please: Tradeinn Retail Services SL - Returns Department C/ Pirineus, 1. 17460 Celrà (Girona), Spain Thanks a lot, best regards!
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A. A.
20 Nov 2023
Verified reviewOnly complaint is delivery time. Over 2 weeks. Which is poor given how much you charge for delivery.
Reply from Trekkinn.com
Hello , We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Your order was delivered 6 days after you placed our order )2023-10-24) https://www.royalmail.com/track-your-item#/tracking-results/GH267812015GB Your comments will be taken into account for continuous improvement. Greetings,
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A. A.
20 Nov 2023
Verified reviewdelivery slow but coming from spain
Reply from Trekkinn.com
Hello ROBERT, We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Your comments will be taken into account for continuous improvement. Greetings,
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A. A.
20 Nov 2023
Verified reviewPlenty of choice available. Quick delivery. Kept really well informed of order status and delivery status.
Reply from Trekkinn.com
Dear Sam, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Nov 2023
Verified reviewSuper. Very well priced. Fast delivery.
Reply from Trekkinn.com
Dear Jonathan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Nov 2023
Verified reviewThe reason I'm giving it 3stars is that there was no information about the delivery, while the order should have already arrived. Neither Trekkinn, nor Route (app for tracking the delivery) could give any answer. Any reply was obviously auto- generated, which is frustrating when you prepaid for something. But then after a week the order arrived, and the product was as described. So if delivery time doesn't matter that much, you should give them a try.
Reply from Trekkinn.com
Hello Ivan, We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Your comments will be taken into account for continuous improvement. Greetings,
Reply from A. A.
thank you for the reply! For me, as for most customers, a delay is not a good thing, but it sometimes happens, and is acceptable, IF explained, AND communicated. If not, then the customer starts to be afraid, that his/her order might have been lost somewhere, especially when recieving auto messages with zero info. greetings,
Reply from Trekkinn.com
Hello Ivan, Thank you again for your feedback, we will try to do our best next time. In your case it seemed a combination of slow delivery and warehouse preparation and as our logistics system is automated you have not been informed in time. Sorry again for the inconvenience. Best regards
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A. A.
20 Nov 2023
Verified reviewquick, professional service, excellent product. Recommend.
Reply from Trekkinn.com
Dear Debbie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Nov 2023
Verified reviewSuper tilfreds
Reply from Trekkinn.com
Dear Find, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Nov 2023
Verified reviewEverything arrived as expected
Reply from Trekkinn.com
Dear Jirka, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Nov 2023
Verified reviewFirst class service
Reply from Trekkinn.com
Dear Simon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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