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Review Summary
The brand is praised for its efficient service, competitive prices, and high-quality products, making it a highly recommended choice.
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A. A.
2 Feb 2022
Verified reviewGreat service.
Reply from Trekkinn.com
Dear Nika , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Feb 2022
Verified reviewexcellent
Reply from Trekkinn.com
Dear IOANNIS , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Feb 2022
Verified reviewFound the item I was looking for easily, the best price in Europe. Great service - able to track order progress and transit on Aftership Package Tracker. BTW the tracking number is in your online account (it's not in your confirmation e-mail or the shipping notification for security reasons)
Reply from Trekkinn.com
Dear Dominic , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Feb 2022
Verified reviewVery pleased with my gilet.But made a mistake when ordering by ordering TWO. Unfortunately I am having a job to send it back as I do not have an account number so cannot print a return label out. Very disappointed with this as I don't need TWO.
Reply from Trekkinn.com
Dear Janet , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Feb 2022
Verified reviewSuper
Reply from Trekkinn.com
Dear Jozef , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Feb 2022
Verified reviewYou sent the wrong size boots
Reply from Trekkinn.com
Hello Michael, We are very sorry to hear that you rated our service as not meeting your expectations, please be assured that the experience of our customers is very important to us. In case that you have received a wrong product, you must submit a return request through your account. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, an item is missing from your order, a personalization is missing, wrong color/size was sent, the article does not match the product photo) If you have any further questions, you can contact our customer service by sending an email to support@tradeinn.com Kind regards
Reply from A. A.
You obviously don’t liaise with your returns office I returned the boots last week!!
Reply from Trekkinn.com
Hello Michael We are very sorry to hear that you have found our service to be below your expectations. In order to see the status, information and messages concerning your return, please go to our website and log in following the path: My Account > My orders > View return status. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Kind regards
Reply from A. A.
your customer experience is woeful all you have to do is look at the corespondance and credit my account plus the return postage the whole experience smacks of a one man band!
Reply from Trekkinn.com
Hello Michael, We are really sorry about your comments. Please take into consideration that we are processing the return shipments that we received on 02/02/2022. Your return shipment has not arrived at our logistics center yet, please consult the corresponding tracking historial given on your account. As soon as we have processed your return, we will send you a message with updated information. If you have any further questions, you can contact our customer service by sending an email to support@tradeinn.com Kind regards
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A. A.
2 Feb 2022
Verified reviewThey had the best price on the shoes i was looking for. They were despatched promptly and arrived within the 5 days standard delivery.
Reply from Trekkinn.com
Dear Leo , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Feb 2022
Verified reviewColumbia crestwood mid boots are a pleasure to wear during long hikes or walks. They have good adherence even on wet stone and are warm enough for winter. The size is small, pick a number that is at least one size bigger than the size you usually wear. Trekking delivered fast, reliable and for the best price on the market.
Reply from Trekkinn.com
Dear Beatrice , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Feb 2022
Verified reviewFast service, quality products
Reply from Trekkinn.com
Dear kaveh , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Feb 2022
Verified reviewFair price. Efficient handling. Good quality boots
Reply from Trekkinn.com
Dear Einar Isak , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Jan 2022
Verified reviewExcellent service and delivery
Reply from Trekkinn.com
Dear Ciaran , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Jan 2022
Verified reviewCant fault the company. Being delivered from Spain I was worried it might take a while to arrive. Not the case arrived very quickly and at a really good price.
Reply from Trekkinn.com
Dear Philip , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Jan 2022
Verified reviewI am very satisfied with the teekking.com and fast delivery. Good products on good price. For sure I will order from you in future as well.
Reply from Trekkinn.com
Dear Fábián , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Jan 2022
Verified reviewPerfect transaction! The shoes I bought were shipped and received super quickly! They also cost 20 euros less than anywhere else. Win! Win!
Reply from Trekkinn.com
Dear Matthew , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Jan 2022
Verified reviewVery happy with my order...and fully trust trekking....thanks guys
Reply from Trekkinn.com
Dear Marius , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Jan 2022
Verified reviewgreat
Reply from Trekkinn.com
Dear Jan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Jan 2022
Verified reviewPerfect experience. Good price, very fast delivery and perfect quality of the product.
Reply from Trekkinn.com
Dear Jakub , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Jan 2022
Verified reviewAlthough I ordered one day before the end of the year, my shoes were delivered within the 5 days promised. ( delivery from Spain to the Netherlands) I ordered Adidas Terexx shoes and they were, as usual, perfect. But I couldn't get them anywhere better priced as at TrekkInn! So, thank you for the super speedy delivery and the excellent price!
Reply from Trekkinn.com
Dear Elvera , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
23 Jan 2022
Verified reviewsent wrong size will never use again
Reply from Trekkinn.com
Hello Oliver, We are very sorry to hear that you rated our service as not meeting your expectations, please be assured that the experience of our customers is very important to us. In case that you have received a wrong product, you must submit a return request through your account. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, an item is missing from your order, a personalization is missing, wrong color/size was sent, the article does not match the product photo) If you have any further questions, you can contact our customer service by sending an email to support@tradeinn.com Kind regards
Reply from A. A.
it's over the 30 days since I received product I would love my money back but I simply do not trust your company to refund me
Reply from Trekkinn.com
Hello Oliver, If you would like to return an item you must submit a return request through your account. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, an item is missing from your order, a personalization is missing, wrong color/size was sent, the article does not match the product photo etc.) If you have any further questions, you can contact our customer service by sending an email to support@tradeinn.com Kind regards
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A. A.
23 Jan 2022
Verified reviewGood product fast delivered packet good to follow
Reply from Trekkinn.com
Dear nico , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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