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Review Summary
The brand is praised for its efficient service, competitive prices, and high-quality products, making it a highly recommended choice.
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A. A.
6 Dec 2021
Verified reviewThe delivery was slightly slower than some, I had not realised the shipment was coming from Spain (via Netherlands for some reason). The tracking was a bit confusing; the shoes arrived while the tracking said it was still in Holland.
Reply from Trekkinn.com
Hello Yvonne, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
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A. A.
6 Dec 2021
Verified reviewDelivery box heavily worn and battered. Had bought for a present. Can't give it in the box as so crumpled.
Reply from Trekkinn.com
Good morning Celia, We are sorry for your comments and we are sorry for the inconvenience caused, in this case if you have received the product in bad shape, you must enter a return request through your account, our returns team will verify your case and offer you alternative solutions whether it is a free pick up, a discount or a refund of the value of the product, you can reject or accept the solution that our team gives you and of course if it is our mistake, you can request to pick up the item at our expense. We are sorry for the inconvenience, please if you need any further information or assistance please contact our customer service team by emailing us at support@tradeinn.com. Regards,
Reply from A. A.
It is too much hassle to return and rebuy this. I have recycled the box and will wrap the top in some nice tissue paper. I shouldn't have to do this, but an easier compromise solution than having to arrange the above. Thank you for trying to fix, maybe for next customer just check the state of the box before dispatch. Best wishes
Reply from Trekkinn.com
Hello Celia, We are really sorry for the inconvenience and damage, we will take your comments into account and pass them on to the carrier for more care. Have a great day.
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A. A.
6 Dec 2021
Verified reviewGood absolute good 👍🏻
Reply from Trekkinn.com
Dear Benny , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
6 Dec 2021
Verified reviewVery happy with the service
Reply from Trekkinn.com
Dear Declan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
6 Dec 2021
Verified reviewBasically good everything, support (at questions) has not so muck knowledge about the items regularly...
Reply from Trekkinn.com
Hello Szabolcs, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
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A. A.
6 Dec 2021
Verified reviewGreat prices, fast delivery and service!.... Trekkinn I my go to store!
Reply from Trekkinn.com
Dear Kalid , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
6 Dec 2021
Verified reviewThe order came in less than a week. The products are as described. I would recommend to everyone!
Reply from Trekkinn.com
Dear Brudasca , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
6 Dec 2021
Verified reviewgood price and fast
Reply from Trekkinn.com
Dear matjaz , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
6 Dec 2021
Verified reviewFoarte bun
Reply from Trekkinn.com
Draga Ciprian, Vă mulțumim pentru timpul acordat pentru a împărtăși comentarii atât de pozitive despre experiența dumneavoastră cu noi. Suntem foarte bucuroși că am putut să vă servim în cel mai bun mod. Acest tip de feedback ne permite să identificăm ceea ce facem bine și în ce aspecte ar trebui să lucrăm pentru a îmbunătăți experiența clienților noștri. Prin urmare, apreciem feedback-ul dvs. Nu ezitați să contactați echipa noastră de asistență pentru clienți prin e-mail la support@tradeinn.com cu orice nelămuriri sau comentarii. Multumesc si toate cele bune,
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A. A.
6 Dec 2021
Verified reviewPerfect
Reply from Trekkinn.com
Dear Bojan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Nov 2021
Verified reviewTracking information was good, the items arrived in decent time for international shipping (under 10 calendar days), were well (but not over) packaged and were the brand new branded items I wanted in the correct size and options. Very happy with the transaction.
Reply from Trekkinn.com
Dear Antonia , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Nov 2021
Verified reviewNot a problem start to finish good tracking kept informed .
Reply from Trekkinn.com
Dear Pauline , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Nov 2021
Verified reviewA great professional service. Very happy with my purchase. Very good price compared with other sites.would highly recommend.
Reply from Trekkinn.com
Dear Allen , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Nov 2021
Verified reviewGreat service, shipment came as stated.. no problems at all.
Reply from Trekkinn.com
Dear Mark , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Nov 2021
Verified reviewExcellent service, fast and efficient!
Reply from Trekkinn.com
Dear Marcel , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Nov 2021
Verified reviewVery good this time. I bought Adidas shoes for my son and they arrived much faster than usual. Price very good.
Reply from Trekkinn.com
Dear Timothy , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Nov 2021
Verified reviewFast delivery (DHL), Jacket arrived on time and is perfect.
Reply from Trekkinn.com
Dear NIKOLAOS , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Nov 2021
Verified reviewThe equipment I bought was in perfect condition however my items arrived 4/5 days later than I was told they would.
Reply from Trekkinn.com
Hello Benjamin, We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Your comments will be taken into account for continuous improvement. Greetings,
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A. A.
11 Nov 2021
Verified reviewGood service!
Reply from Trekkinn.com
Dear Anna, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 Nov 2021
Verified reviewgood job
Reply from Trekkinn.com
Dear sergey, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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