Go to website
Review Summary
Ultra Secure Direct is praised for its outstanding products and efficient service, with many noting helpful staff and quick delivery. Customers appreciate the easy ordering process and the quality of items received, often citing the reliability and effectiveness of the products. Overall satisfaction is evident, and many recommend the brand highly.
-
A. A.
28 Jan 2023
Verified reviewgreat product and the staff where very helpful with a quick response to my email
-
A. A.
27 Jan 2023
Verified reviewHad a small problem, contacted them, quick response, all sorted now. Thanks
-
A. A.
27 Jan 2023
Verified reviewTop quality products securely packed. I recommend this company.
-
A. A.
26 Jan 2023
Verified reviewGreat quality product at a good price. I like the product and also the service. Items arrived quickly and had already been set up to work as a network. I'll be buying more
-
A. A.
25 Jan 2023
Verified reviewHelpful and very quick response to my emailed query - and very fast order delivery. The only thing that stopped me from awarding five stars was that I thought the delivery charge for such a small item (key ring style fob arm/disarm controller) a bit excessive at £4-95
-
A. A.
25 Jan 2023
Verified reviewA Very Good Service
-
A. A.
24 Jan 2023
Verified reviewFast delivery, well packed, well priced.
-
A. A.
18 Jan 2023
Verified reviewQuick and efficient service both on line and on the phone.
-
A. A.
17 Jan 2023
Verified reviewReally quick delivery all items as it says on the tin.
-
A. A.
12 Jan 2023
Verified reviewMy order was processed very fast and I was soon able to use the replacement remote.
-
A. A.
11 Jan 2023
Verified reviewVery good. Good easy to follow website, also clear regarding differences between various devices. My order was received quickly, well wrapped and clearly labelled. Will use again.
-
A. A.
11 Jan 2023
Verified reviewIt was easy to order and free delivery you can not go wrong keep the good work thanks a lot
-
A. A.
11 Jan 2023
Verified reviewOne of the best on-line companies that i have dealt with. I wasn't spending a lot of money but they provided technical support and guidance on products (several times) and have even offered to wire up and prepare some components before sending them out. Really pleasant to deal with. Although I haven't fitted the system yet it appear to be exactly as described and good value - thanks
-
A. A.
5 Jan 2023
Verified reviewVery prompt delivery and good advice
-
A. A.
5 Jan 2023
Verified reviewHelpful over the phone, went the extra mile to process my order quickly and get the product I needed. The Ultra-PIR unit works brilliantly and is great value for what it is. Huge range of other security kit available too. Highly recommended product and service received. Thanks. Vale Property Services
-
A. A.
28 Dec 2022
Verified reviewExcellent service and great product
-
A. A.
28 Dec 2022
Verified reviewWell informed
-
A. A.
28 Dec 2022
Verified reviewGoods not even arrived
Reply from Ultrasecuredirect.com
Dear Customer Thank you for the review, we are aware of this problem which has been caused by the Courier Networks being under extreme pressures in the last week or so, caused by bad weather, postal strikes etc etc, we do really apologize for the inconvenience. My colleague Stuart has been chasing DPD hard to try to resolve this issue (his last email to you sent today shown below) ------------ Good morning Nigel. many thanks for your email and apologies for the delay in getting your items to you. Unfortunately there is a lot of parcels going through the network at the moment, with postal strikes and Black Friday adding to the pressure and now delays caused due to inclement weather this has put some already struggling depots further behind. The latest information on your parcel does suggest that it is expected to go out for delivery today, but weather conditions may be a factor. I have added this to my 'watchlist' and should hopefully receive updates for your parcel. Hopefully we can get it to you soon. Kind regards and apologies again for the delay Stuart ------------------ We have been using DPD for well over 10 years now, and in the main they do a tremendous job in delivery most of our parcels the next working day, but unfortunately at this moment in time the poor weather, strikes and the Christmas pressures have created abnormal problems, which we are being told they are working as hard as possible to rectify. Strikes by Royal Mail running up to Christmas have also resulted in many customers using Couriers rather than their normally Royal Mail services in the last week or so, which has caused even more mayhem. Once again we are sorry for the inconvenience you are experiencing, everything is being done by all to rectify the situations. Regards Mark
Reply from A. A.
Thanks for giving the parcel a priority attention. I understand postal issues have exacerbated your work load. DPD service previously has been 5 star so this is not expected
Show exchanges Hide exchanges -
A. A.
28 Dec 2022
Verified reviewGreat company to deal with, very helpful. I missed a bit off my order but they sorted it immediately for me following a quick call to them. Wide range of products, fast delivery too. Excellent first purchase experience. Recommended.
-
A. A.
28 Dec 2022
Verified reviewOrder acknowledged immediately as delivery very fast.
Reviews displayed in chronological order
Contact
Go to website
Certification
