Customer reviews
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Excellent service
Review of , following an experience of by THEO R. *
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Excellent service and would definitely buy from again.
Review of , following an experience of by HARLEY L. *
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Second order from 1001 Models and enjoyed the same excellent service.....3 days from placing order to delivery to my door.
Review of , following an experience of by KIRSTEN W. *
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Last time I gave them two stars and thought I was being generous. I can totally understand delays during the pandemic and, if they can finally, four months on, deliver something I thought impossible to find (which they did), I must say a thankyou. They get so many five stars, but too many one stars, suggesting a huge variation in perception. I would bet that an easy order, of readily available products, gets through in no time. Any problem though and the issue then becomes communication or the lack of. How often is that case anywhere? Even the standardised repeated replies, here on line, to the most favourable reviews, suggest a simple failure to communicate with customers. On this occasion though I got constant messages about delivery progress, for a product I had assumed impossible to find. Complete contrast to my previous experience. I will not judge them too harshly now, they have had problems with moving site I do know and there is some suggestion of a worldwide virus problem of some kind. Good luck folks.
Review of , following an experience of by STEPHANIE W. *
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Communication was excellent, except I didn���t realise kit was coming from France! Couldn���t fault updates from 1001 crafts but dealing with the Post Office here was a bit of a nightmare, due to COVID
Review of , following an experience of by RACHEL M. *
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I've ordered a few things and was kindly given a ��5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED! My last order was accepted and one model was delivered but the secon""out of stock"". I was not told this until after delivery. NOT IMPRESSED! I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED! I will not be using 1001 Modelkits again.
Review of , following an experience of by PAUL R. *
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original item ordered did not arrive as got sent wrong item and when tried to correct original given as unavailable so made request for substitute item that received ok, a bit disappointed that original item not available but substitute item ok so satisfactory outcome after bit of a wait
Review of , following an experience of by MOLLY P. *
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Service was quick and they kept you updated on the tracking and arrival of your purchase. Good quality product but did find it a little expensive compared to other sites.
Review of , following an experience of by JENNIFER H. *
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Worst excuse of a model I���ve ever seen None of the parts fit properly without major Cutting, scrapping etc. Normal Testors model would not work on what ever material was used on this mold. Canopy did not fit at all Nev
Review of , following an experience of by EDWARD C. *
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This is a quality kit but let down by flimsy and ill defined instructions. Diagrams are poor and the order of construction is not clear. Parts are of a high standard and the tyres (for both models-custom and stock) particularly good. So good kit but the instructions -on two sides of one sheet of paper-lack clarity.
Review of , following an experience of by SCARLETT P. *
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Very fast service. Exactly as ordered. Would use them again.
Review of , following an experience of by SEAN T. *
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Model didnt arrive. No response from customer service. Now having to try and get refund from credit card company. Update.. 10pm Mon 5th Oct. Still no contact from customer service... Didn't receive any address verification email, just one saying it was in transit and then one saying it was delivered. UPS courier service admits they can't give me proof of delivery (despite address being a very well known naval base) and UPS advise me to take up with sender. This was meant to be a birthday gift for my son, but nothing arrived. Really disappointing.
Review of , following an experience of by NIKKI R. *
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Brilliant service. Model was delivered before the stated date! Will use again
Review of , following an experience of by SOPHIE P. *
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1001 models have an extensive range of quality models and give a prompt service but I have had to drop one star as they don't always prove to be the best on price.
Review of , following an experience of by LILY S. *
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No problem very happy
Review of , following an experience of by DOMINIC A. *
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I found 1001 Modelkits have a huge stock and fast despatched I'm a UK shopper... shopping in France and the time it took to arrive is faster than some orders I place with UK sellers. Even COVID-19 coudn't slow them down. A good service all round.A happy shopper and I'll be back for more. John
Review of , following an experience of by HARLEY M. *
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great product
Review of , following an experience of by SASHA M. *
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Really good service,very pleased with my order and was updated on delivery times.
Review of , following an experience of by JOSHUA W. *
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A good range of kits. A little wait for delivery but well packaged and efficient communication.
Review of , following an experience of by ALFIE P. *
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Very good service.. speedy delivery.. Will be using again....
Review of , following an experience of by JOHN J. *
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Excellent service highly recommend will buy again from this supplier
Review of , following an experience of by SUZANNE R. *
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Top stuff thankyou, chocks away ol bean. . yours gaz
Review of , following an experience of by STACEY B. *
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The ordering of the items was very straightforward and the service and periodic notification on the order was excellent. The items arrived safely and was well protected to avoid possible damage. I will certainly do business with 1001 Modelkits in future orders. David H
Review of , following an experience of by ROB C. *
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Ordered my kit not realising it had to come from France, however it arrived in 10 days and I was informed of it's progress every step of the way (I didn't have to track it). I couldn't be happier!
Review of , following an experience of by VICTORIA S. *
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Arrived in good time
Review of , following an experience of by JOEL S. *
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Good prices and a fast enough delivery Thanks again
Review of , following an experience of by WAYNE K. *
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Items were much cheaper than everywhere else I had looked. The postage was cheap and arrived really quickly. I will definitely use again!
Review of , following an experience of by ELLIE K. *
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My first experience was not good as I had trouble with online payments but a quick phone call had that sorted. The goods arrived on time and well packed for transport. Will be using again.
Review of , following an experience of by DANIEL B. *
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good site and i will use again
Review of , following an experience of by CAITLIN G. *
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I Had not understood that I had to paint the Monoque shell
Review of , following an experience of by ANDREW B. *
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Great customer service
Review of , following an experience of by ERIN R. *
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Very easy transaction, good communication from 1001 Models, highly recommended
Review of , following an experience of by NOAH M. *
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Excellent service prompt delivery and a good price.
Review of , following an experience of by HANNAH R. *
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Great service loved the product
Review of , following an experience of by GRACE W. *
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Brilliant service, delivered promptly with good communications. Merci beaucoup!
Review of , following an experience of by ALEXANDER P. *
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I have CCTV on my property and there was no attemptt to deliver my expexted parcel.. the steert was busy has workmen were laying new footpaths on or street . I had 4 other delivers made that monday no problem
Review of , following an experience of by AMANDA M. *
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Kept well informed. Arrived promptly with no hassle. Very well packaged. No complaints just pleasure and admiration!
Review of , following an experience of by EMMA P. *
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There were problems with the banking system, which your representative fixed promptly. Otherwise 5 stars.
Review of , following an experience of by JUSTINE R. *
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the only improvement would be a speedier service as it did seem a little slow
Review of , following an experience of by OSCAR R. *
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Great service and super fast delivery top marks
Review of , following an experience of by EVELYN S. *
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Excellent service keeping me well informed about my order at all times. Would recommend to others.
Review of , following an experience of by PETER R. *
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V good no problem at all
Review of , following an experience of by LEE M. *
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I bought cement moulds. Unfortunately I couldn���t get the cement out so I felt it wasn�ï
Review of , following an experience of by SUMMER P. *
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Two weeks waiting for a delivery, which still hasn't arrived! Not impressive
Review of , following an experience of by ANTHONY T. *
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My puzzles arrived a day late but UPS admitted the mistake was theirs. 1001 modelkits kept me out date all the way along and the puzzles were well packed. Delivery price was very reasonable since the puzzles came from France and delivery was very quick (UPS allowing).I'll happily shop with them again.
Review of , following an experience of by ALEX B. *
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I made my order on the 28th of September. I am still waiting for it to arrive. Right now I don't believe it will ever arrive and my ��22.67 may as well be thrown in the bin. I will never use aga
Review of , following an experience of by JAYDEN R. *
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I ordered 1/72 scale pilots for my red arrow planes and was very happy with the detail of the figures. They arrived on time and well packaged. I was kept well informed every step of the way. The only thing that I suppose I could criticise about is when they were displayed online they were painted but as far as I can remember it did not say in the description that they came unpainted which was a worry until they arrived . I was very glad that they did come unpainted so that I could paint them in the colour I needed. A brilliant product.
Review of , following an experience of by GRACE W. *
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Product arrived in time and in good condition
Review of , following an experience of by LOGAN D. *
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Excellent service and fast shipping, would recommend.
Review of , following an experience of by MASON W. *
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Excellent in every way. Seamless post and delivery. Very highly recommended. Thank you
Review of , following an experience of by CHRISTIAN B. *
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Here in a week. Very good price best on the net. Cannot comment on quality of product as yet to start the build. In box examination all seems OK.
Review of , following an experience of by BETH M. *
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Excellent service well impressed keep up the good work guys
Review of , following an experience of by JADE R. *
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Ordered products on 09.11.2020, money taken from account but no correspondence from seller and products have not been delivered. No way of contacting company
Review of , following an experience of by LAURA B. *
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Excellent service and some hard enough to find kits. Thanks.
Review of , following an experience of by CAROLE W. *
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Excellent service, delivered quickly, on time and kept updated on the progress.
Review of , following an experience of by SELINA W. *
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Great service, constant updates on shipping and delivery!
Review of , following an experience of by IAN R. *
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Kinda sus while reading the reviews of other but got my parcel no fuss or what so ever great service
Review of , following an experience of by REECE R. *
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My order Order (Ref 231316) has shown as being shipped for the last 5 days on the 1001 Hobbies site but Hermes tracking (5925887303705192) says that they have no received it from you? The postage is not cheap at ��6.99, Royal mail would have been a cheaper and more reliable option! Please advise what has actually happened to my parcel, if I'm going to get it and
Review of , following an experience of by MARTIN T. *
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Excellent. Highly recommended seller many thanks.
Review of , following an experience of by ALEX M. *
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Great service. Items ordered delivered in days (and before the date quoted) with no problem.
Review of , following an experience of by CALLUM W. *
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The package never arrived. I emailed several times and the same tracking link was submitted stating the packing was in the UK. This went on for 2 weeks and still no package. Ended up buying the same thing on Amazon. I was very disappointed.
Review of , following an experience of by JAMIE C. *
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Fast delivery and great prices as always.
Review of , following an experience of by PAUL S. *
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Great service. Not the fastest but the communication is very good and they have a huge range of products.
Review of , following an experience of by LEXI K. *
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Slow delivery. My order was ""ready for dispatch"" for three days and I had to chase it.
Review of , following an experience of by EMILY M. *
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Great service, at first was a little confused as the based in France but use a .co.uk domain. Items arrived in good time and was well packed to protect them. Recommend them to others!
Review of , following an experience of by JAYDEN P. *
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1001 usually have the kits that I want. Delivery can sometimes take quite a while as the warehouse seems to be in France. Last order seemed to take about 3 weeks from order to delivery, but they are probably suffering with lockdowns as much as anyone.
Review of , following an experience of by THEO K. *
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Excellent service
Review of , following an experience of by MIA R. *
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very slow to deliver. two items in first order only one arrived. emailed enquiry to status was asked for a photo of the delivery i supplied that and they went home for the weekend
Review of , following an experience of by NOAH B. *
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Superbly detailed model, a well made, solid feeling airplane. Although plastic, it's made from a high density material which makes it as heavy as a metal one. Highly recommended and good value for price.
Review of , following an experience of by MATTHEW G. *
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good prices and speedy delivery. Will use again
Review of , following an experience of by LEWIS R. *
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Ordered item come faulty rubbish customer service lines don't hear anything back just tell contact there supplier still awaiting response month later do not order from these
Review of , following an experience of by KYLE M. *
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Great range, great service and on the whole, good prices. I will and have use again. Andrew Crew
Review of , following an experience of by YASMINE L. *
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Excellent service.
Review of , following an experience of by SOPHIE H. *
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A fantastic experience absolutely as discribed
Review of , following an experience of by ROSS P. *
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Good service Quick delivery
Review of , following an experience of by ARCHIE R. *
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I placed the order on 27th Oktober and I still have not received the items I paid for. (today is 23rd November) Have tried to contact 1001 Hobbies by e-mail for over a week , but no replies. Have received a packet containing wrong items. What is the problem and why no answers ? 24th November - still no reply
Review of , following an experience of by KIRSTY J. *
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i ordered 3 jigsaw puzzles delivery was between 25th and 27th november they arrived on the 26th so spot on and well packaged also it shows me they are a genuine supplier so would not hesitate to use 1001 modelkits again in the future i would also recommend them to family and friends
Review of , following an experience of by KEELEY D. *
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Great price and good delivery of a well packed kit Will use again
Review of , following an experience of by BEN G. *
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Fast delivery.
Review of , following an experience of by SUMMER M. *
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Very good will use them again ??
Review of , following an experience of by CLAIRE H. *
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Order processing time too long, delivery time too long considering cost of postage.
Review of , following an experience of by NATHAN S. *
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I have bought a few things from 1001 Modelkits and they have always been excellent and very swift in despatching the goods. I look forward to doing business with them again in the future.
Review of , following an experience of by MARIA S. *
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Excellent and prompt service will definitely order from this retailer again
Review of , following an experience of by SUZANNE K. *
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Very pleased with the product and a very speedy delivery as well.
Review of , following an experience of by CHRISTOPHER S. *
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I was kept up to date regarding the various delivery stages, and the goods arrived in good time and well packaged.
Review of , following an experience of by TEAGAN E. *
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The initial package apparently disappeared in transit but was ultimately replaced by 1001 after investigation with their couriers so a loss was happily reduced to a delayed arrival. I will use them again.
Review of , following an experience of by NATASHA R. *
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excellent service, prompt delivery
Review of , following an experience of by CHELSEA R. *
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Took a while to deliver but my item arrived in perfect condition. Great customer service when contacted. Thanks.
Review of , following an experience of by CAROLE W. *
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IT WAS GREAT PLEASURE TO FIND A COMPANY THAT HAD MODELS OF AIRCRAFT THAT WAS IN MY NAVY CAREER SO MY GREAT GRANDSON COULD SEE THE DIFFERENT TYPES OF PLANES I WAS INVOLVED WITH.
Review of , following an experience of by YASMINE F. *
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ordered at a fair price, shipped on time and no problems.
Review of , following an experience of by NIKKI C. *
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Only went to 1001 modelkits because it was either them or China. If I had gone to China for the items I would have got them for half the price at 1001 modelkits. only problem with China is you have to wait an eternity for delivery.
Review of , following an experience of by LAYLA T. *
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this company are the cats pajamas
Review of , following an experience of by VANESSA C. *
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does what it says on the tin
Review of , following an experience of by ISABELLE E. *
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Great service ���does what it says in the packet��� will vis
Review of , following an experience of by SUMMER E. *
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Good quality
Review of , following an experience of by OLIVER C. *
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Great selection of paint, good service and quick delivery.
Review of , following an experience of by LUKE P. *
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Great store but their items are out of stock quickly. When I get notification for restock of items, I get multiple email reminders more than is necessary.
Review of , following an experience of by AMELIA R. *
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Ordered products and didn���t get a confirmation email just an email taking my payment. Researched website and it came up as a scam site, so sent an email cancelling my order and informing them that payment had been stopped. The next day received endless emails telling me couldn���t cancel my order etc etc. I did however receive delivery of the items however the boxes were damaged and looked like they had been opened and indeed sent out and returned before! All of the models had been removed from their spines and were just rolling around in the packaging. Not impressed and would never use these people again and would advise people to stay away from them. Especially as they are not the cheapest peo
Review of , following an experience of by LIZZIE P. *
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Beautiful Tamiya model aircraft 1:48 swiftly delivered from France to Italian address in good condition. The laptop web site better than the iPhone version, which seems to have some key links missing (e.g. legal info and password reset)
Review of , following an experience of by EMILY T. *
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Great service all arrived on time
Review of , following an experience of by JESSICA M. *
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