Customer reviews for 1001hobbies.co.uk

Customer reviews

• 5 / 5

  

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  Good quality decals with quick delivery and advice of progress

  Review of 12/05/2023, following an experience of 27/04/2023 by A A. *

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• 5 / 5

  

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  Very pleased with my purchase very reliable

  Review of 11/05/2023, following an experience of 16/04/2023 by A A. *

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• 4 / 5

  

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  Delivery of item from order date took 20 days - and this is not clear when ordering. However - the 1001 Hobbies customer service team did answer on email all my questions regarding delivery. UPS did deliver on agreed date and 1001Hobies do keep feeding you delivery information, (as do UPS). The item was safely delivered and overall I'm happy with 1001Hobbies.

  Review of 11/05/2023, following an experience of 19/04/2023 by A A. *

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• 5 / 5

  

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  Great service. Goods received as expected. No problems.

  Review of 02/05/2023, following an experience of 05/03/2023 by A A. *

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• 5 / 5

  

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  Very prompt service

  Review of 02/05/2023, following an experience of 13/04/2023 by A A. *

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• 5 / 5

  

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  Excellent range of models and hobby items, all at reasonable prices. Easy to navigate and attractive website. Great service and prompt delivery too. Well recommended.

  Review of 01/05/2023, following an experience of 12/04/2023 by A A. *

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• 3 / 5

  

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  Order took ages to come. Informed one item not in stock. Email said order cancelled. Then order delivered with both items in it. Looks like no one knows what’s happening. Also an insult that I had to pay for postage and packaging. Order said delivery in 7 to 9 days that was a joke try 3 weeks. Very unlightly to order again.

  Review of 28/04/2023, following an experience of 30/03/2023 by A A. *

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• 5 / 5

  

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  items arrived on time and quite cheap

  Review of 28/04/2023, following an experience of 30/03/2023 by A A. *

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• 5 / 5

  

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  Ordering was straightforward, good delivery time, have used them before, very good

  Review of 27/04/2023, following an experience of 02/04/2023 by A A. *

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• 5 / 5

  

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  Everything was top notch. Excellent site products well package and swift delivery

  Review of 24/04/2023, following an experience of 16/04/2023 by A A. *

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• 5 / 5

  

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  Very good service,

  Review of 16/04/2023, following an experience of 18/03/2023 by A A. *

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• 5 / 5

  

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  I bought the acrylic paints to paint my Heller model of a 1/24 scale Renault gtl. As of the present time I have not yet assembled the model.

  Review of 14/04/2023, following an experience of 05/03/2023 by A A. *

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• 3 / 5

  

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  Longer postage than I was expecting. Maybe I didn’t read the terms properly.

  Review of 04/04/2023, following an experience of 12/02/2023 by A A. *

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• 5 / 5

  

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  Very prompt and really quick delivery very good quality product I will definitely be buying more soon

  Review of 04/04/2023, following an experience of 05/03/2023 by A A. *

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• 2 / 5

  

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  Ordered paint specifically as the web site (and my order details) stated it was in stock. Two weeks after order I enquired about the delay, an update was told 1001Hobbies was still getting some paint from their supplier (I.e. not “in stock”). Three weeks after order I requested a refund as there was no progress, but was told that a refund was not possible as my order was now being compiled. Order was finally delivered more than 4 weeks after the order was made (and after I had given up waiting and purchased the paint from elsewhere.). I was not impressed!

  Review of 04/04/2023, following an experience of 24/02/2023 by A A. *

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• 5 / 5

  

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  site is easy to navigate and nice quick delevery

  Review of 01/04/2023, following an experience of 22/03/2023 by A A. *

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• 4 / 5

  

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  The web address is misleading, it seems as if they are a UK company with a .UK address. However they ship from France which, other than the time factor was not an issue due to the low value of my purchase. Had I bought an expensive item, I would have found myself liable to import duty and Vat, adding considerably to the cost I think their website should be clearer regarding the country of shipping.

  Review of 01/04/2023, following an experience of 13/03/2023 by A A. *

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• 5 / 5

  

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  Speedy service and excellent product

  Review of 31/03/2023, following an experience of 23/02/2023 by A A. *

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• 5 / 5

  

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  Speedy delivery and good experience.

  Review of 29/03/2023, following an experience of 03/03/2023 by A A. *

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• 5 / 5

  

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  Thank you

  Review of 28/03/2023, following an experience of 10/03/2023 by A A. *

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• 5 / 5

  

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  Order handled and shipped with care.

  Review of 27/03/2023, following an experience of 15/03/2023 by A A. *

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• 5 / 5

  

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  The item arrived quickly and was in great condition

  Review of 26/03/2023, following an experience of 21/02/2023 by A A. *

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• 5 / 5

  

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  Excellent service, all delivery updates were exact and precise. Item arrived very well packed in perfect order.

  Review of 24/03/2023, following an experience of 05/03/2023 by A A. *

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• 5 / 5

  

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  Customer service very good!

  Review of 24/03/2023, following an experience of 04/03/2023 by A A. *

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• 5 / 5

  

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  Good product delivered well packaged & in reasonable time.

  Review of 23/03/2023, following an experience of 11/03/2023 by A A. *

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• 5 / 5

  

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  great service, reasonable prices

  Review of 22/03/2023, following an experience of 13/03/2023 by A A. *

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• 5 / 5

  

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  Was extremely pleased with the products I ordered they were of a high standard exactly as described packaged lovely and delivery was brilliant will definitely be ordering from the company again many thanks to all staff involved in my order one very happy customer

  Review of 20/03/2023, following an experience of 26/01/2023 by A A. *

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• 4 / 5

  

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  Company did well sourcing what I wanted but didn’t expect it to be sent from France, that said only a week for delivery so not too bad

  Review of 18/03/2023, following an experience of 07/03/2023 by A A. *

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• 2 / 5

  

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  Not clear on website what language the product is in.

  Review of 16/03/2023, following an experience of 02/03/2023 by A A. *

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• 1 / 5

  

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  Received the box I ordered with all the primers in them broken, the package was contaminated and it was stinking so much of chemicals that Royal Mail had to wrap it in a bag. Now I'm asking them fir a refund they want me to return it to them first!!! Seriously ehich carrier would ship a box contaminated with hazardous chemicals back to France? Do not buy from this company at all! Save your money and a headache dealing with the customer service.

  Review of 16/03/2023, following an experience of 22/02/2023 by A A. *

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• 5 / 5

  

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  Excellent model / good delivery time / very happy with my purchase

  Review of 16/03/2023, following an experience of 22/01/2023 by A A. *

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• 5 / 5

  

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  Delivered on time we’ll packed and good quality product

  Review of 16/03/2023, following an experience of 19/02/2023 by A A. *

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• 2 / 5

  

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  The model graff Zeppelin is rediculously expensive at over £60.00. It is also very badly finished- sprue everywhere and the parts are poorly finished. I would have returned this if the supplier was in the U.K. extremely disappointing

  Review of 07/03/2023, following an experience of 21/02/2023 by A A. *

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• 5 / 5

  

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  Great transaction thank you

  Review of 05/03/2023, following an experience of 22/02/2023 by A A. *

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• 1 / 5

  

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  At the time of writing this review I have had to wait 6 weeks for one item, the other is yet to be delivered. There was no contact from them, I had to chase several times to find out what was going on. Very poor customer service and really bad business practice. Would not recommend them to anyone.

  Review of 03/03/2023, following an experience of 16/02/2023 by A A. *

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• 5 / 5

  

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  Excellent service and delivery. Item arrived well packaged and quickly,5 days before stated date. I used the company because I couldn't get the item in the UK.

  Review of 03/03/2023, following an experience of 15/02/2023 by A A. *

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• 5 / 5

  

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  Package came really fast and was in excellent condition. Always got constant updates regarding my order. Will definitely reccomend

  Review of 25/02/2023, following an experience of 11/02/2023 by A A. *

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• 5 / 5

  

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  High quality and speedy delivery :)

  Review of 25/02/2023, following an experience of 13/01/2023 by A A. *

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• 5 / 5

  

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  👌👍👍👍👍

  Review of 25/02/2023, following an experience of 07/02/2023 by A A. *

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• 5 / 5

  

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  Fast and efficient delivery, very satisfactory

  Review of 24/02/2023, following an experience of 09/01/2023 by A A. *

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• 3 / 5

  

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  Fast delivery

  Review of 22/02/2023, following an experience of 20/01/2023 by A A. *

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• 5 / 5

  

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  Great product and fast delivery

  Review of 17/02/2023, following an experience of 29/01/2023 by A A. *

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• 5 / 5

  

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  Excellent service, could not be faulted, thanks.

  Review of 14/02/2023, following an experience of 24/01/2023 by A A. *

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• 2 / 5

  

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  bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.

  Review of 14/02/2023, following an experience of 17/01/2023 by A A. *

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• 2 / 5

  

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  Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!

  Review of 14/02/2023, following an experience of 10/01/2023 by A A. *

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• 5 / 5

  

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  Excellent!

  Review of 07/02/2023, following an experience of 19/12/2022 by A A. *

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• 3 / 5

  

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  Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.

  Review of 07/02/2023, following an experience of 06/01/2023 by A A. *

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• 5 / 5

  

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  As the site is in pounds sterling I thought it was an English company. They are in France. You might have to wait a few days but you won't be disappointed. I ordered the mini epic sauron. Cheapest I found and quite quick delivery. Sometimes quicker than a UK seller. I will certainly be using them again

  Review of 07/02/2023, following an experience of 06/01/2023 by A A. *

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• 5 / 5

  

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  Prompt delivery. Item was well packaged and in good condition.

  Review of 07/02/2023, following an experience of 24/01/2023 by A A. *

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• 5 / 5

  

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  excellent service.

  Review of 07/02/2023, following an experience of 12/01/2023 by A A. *

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• 3 / 5

  

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  Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.

  Review of 04/02/2023, following an experience of 16/01/2023 by A A. *

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• 4 / 5

  

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  Amswer as above

  Review of 03/02/2023, following an experience of 14/01/2023 by A A. *

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• 5 / 5

  

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  first class service was informed for start to finish with order

  Review of 02/02/2023, following an experience of 23/01/2023 by A A. *

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• 5 / 5

  

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  Very fast shipping would 100%use again

  Review of 31/01/2023, following an experience of 23/01/2023 by A A. *

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• 5 / 5

  

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  All turned up well packaged, great condition and no problems. ACE!!!

  Review of 30/01/2023, following an experience of 19/01/2023 by A A. *

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• 3 / 5

  

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  Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.

  Review of 30/01/2023, following an experience of 20/01/2023 by A A. *

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• 4 / 5

  

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  Reasonable price. One of the only suppliers of the item I wanted. Good communication. Regular updates on shipping.

  Review of 27/01/2023, following an experience of 16/01/2023 by A A. *

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• 5 / 5

  

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  An extensive product range, particularly of kits difficult to find elsewhere. Delivery was excellent

  Review of 26/01/2023, following an experience of 07/12/2022 by A A. *

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• 1 / 5

  

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  Ordered on 5/12, got it delivered after christmas 😱🙈

  Review of 26/01/2023, following an experience of 05/12/2022 by A A. *

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• 5 / 5

  

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  Package arrived well packaged in good condition

  Review of 26/01/2023, following an experience of 10/01/2023 by A A. *

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• 4 / 5

  

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  Good prices, fairly prompt dispatch.

  Review of 26/01/2023, following an experience of 11/01/2023 by A A. *

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• 1 / 5

  

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  Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already. Can’t send back as will cost to much.

  Review of 26/01/2023, following an experience of 11/12/2022 by A A. *

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• 5 / 5

  

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  Great service. Prompt dispatch

  Review of 26/01/2023, following an experience of 18/01/2023 by A A. *

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• 5 / 5

  

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  Fast delivery and excellent service.

  Review of 26/01/2023, following an experience of 14/01/2023 by A A. *

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• 2 / 5

  

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  I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use. I will not be ordering from them again.

  Review of 26/01/2023, following an experience of 12/12/2022 by A A. *

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• 5 / 5

  

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  I brought the lomax for my partner he has 1 exactly the same color etc

  Review of 26/01/2023, following an experience of 11/12/2022 by A A. *

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• 3 / 5

  

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  Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.

  Review of 21/01/2023, following an experience of 04/12/2022 by A A. *

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• 5 / 5

  

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  Very prompt service with clear information throughout the delivery. You have made my grandson very happy, thank you.

  Review of 19/01/2023, following an experience of 11/01/2023 by A A. *

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• 5 / 5

  

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  Item of Liam funko pop was only available on this site. Was kept up to date on order right till delivery. Nicely packaged. Happy with order.

  Review of 19/01/2023, following an experience of 28/12/2022 by A A. *

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• 5 / 5

  

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  All good, well packed and relatively fast delivery from abroad

  Review of 17/01/2023, following an experience of 05/01/2023 by A A. *

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• 5 / 5

  

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  Quick.. efficient , well packed kit and nothing is to much trouble. Great service. Many thanks Gavin

  Review of 14/01/2023, following an experience of 23/11/2022 by A A. *

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• 5 / 5

  

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  Very easy to use website and quick delivery

  Review of 13/01/2023, following an experience of 01/01/2023 by A A. *

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• 5 / 5

  

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  excellent service all round, very reliable, some very rare hard to find kits on this site, highly recommended

  Review of 12/01/2023, following an experience of 17/12/2022 by A A. *

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• 1 / 5

  

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  Delivery took ages and when arrived item was damaged. Contacted them for a replacement and they are refusing to do until I completely destroy the item! Never had such a request when proof has been sent that it arrived damaged. Avoid them AT ALL COST!

  Review of 12/01/2023, following an experience of 20/11/2022 by A A. *

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• 5 / 5

  

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  Great,no trouble everything order and delivery very easy and very prompt.five stars.

  Review of 12/01/2023, following an experience of 10/12/2022 by A A. *

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• 1 / 5

  

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  What was ordered and what was sent were two different things, I am trying to organise a return because what should have been a 20cm figure ended up being a poster

  Review of 12/01/2023, following an experience of 30/12/2022 by A A. *

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• 5 / 5

  

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  Great products great service and value for money

  Review of 12/01/2023, following an experience of 05/12/2022 by A A. *

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• 5 / 5

  

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  Great communication regarding delivery. Great delivery time. Very pleased.

  Review of 12/01/2023, following an experience of 26/12/2022 by A A. *

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• 5 / 5

  

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  Fast and friendly company. Always provides a first class service.

  Review of 12/01/2023, following an experience of 27/11/2022 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 06/01/2023, following an experience of 06/12/2022 by A A. *

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• 2 / 5

  

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  Didn't arrive in time as stated

  Review of 06/01/2023, following an experience of 15/12/2022 by A A. *

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• 2 / 5

  

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  Product did not arrive until 8 days after it had been quoted for delivery. As such it was of no use.

  Review of 06/01/2023, following an experience of 15/12/2022 by A A. *

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• 3 / 5

  

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  Product packaging was okay. The delivery time took forever and totally missed the occasion (Christmas). I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.

  Review of 06/01/2023, following an experience of 29/11/2022 by A A. *

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• 5 / 5

  

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  Excellent service and product

  Review of 01/01/2023, following an experience of 07/12/2022 by A A. *

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• 4 / 5

  

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  Initially, I was very angry and frustrated with this company for the following reasons: 1. For a week my items had not been dispatched or processed despite the website stating they dispatch items within 48 hours. 2. Because of the delay the main item I had made the order for had sold out. I was issued a voucher to use at a later date on the website but customer care did sort this for me and issued a refund instead, rightly so. 4. I was under the impression the company was fom the UK as they use a UK domain name and website, but they are actually based in France. I was lucky to escape a customs charge. It was a very stressful process because I felt the website was not very transparent. HOWEVER, the shipping was fairly quick from overseas, the items I did receive are fantastic quality. Once I raised an issue with customer care they were pretty speedy with their replies also. I would use again in the future, but would bare in mind the possibility of a custom charge and order with plenty of time.

  Review of 31/12/2022, following an experience of 14/11/2022 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 2 / 5

  

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  Took nearly 2 months to receive my order and your website said everything was in stock

  Review of 31/12/2022, following an experience of 31/10/2022 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Dear customer, You ordered on 31/10/2022 18:15:14 , a product which is available from our supplier within 1-2 weeks. The product left on 18/11/22 at 14:41. I am very pleased with the quality of the product and the quality of the service provided by our supplier. We regret this delay but we cannot do otherwise and we regret it. We apologise for this. Customer care

• 4 / 5

  

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  Fast delivery and good communication. I would suggest putting the item in a box to protect the packaging better rather than using just bubble wrap - unless it was to make it easier to go through customs?

  Review of 31/12/2022, following an experience of 20/12/2022 by A A. *

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• 5 / 5

  

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  Excellent. Loads of fun making this with 6 y.o.

  Review of 31/12/2022, following an experience of 14/12/2022 by A A. *

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• 5 / 5

  

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  First class service good product

  Review of 31/12/2022, following an experience of 24/12/2022 by A A. *

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• 4 / 5

  

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  This company has very good products which I would like to continue purchasing. The only thing that is encouraging me to additionally go else ware is the very long lead time from France.

  Review of 31/12/2022, following an experience of 02/12/2022 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  I have to say that 1001 hobbies responded timelessly to my emails regarding my missing package and their Customer Service Dept. were very attentive at all times. My husband was delighted with his goods when it finally arrived due to delays with the post and I would buy from this organisation again without a doubt.

  Review of 31/12/2022, following an experience of 30/11/2022 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

  Answer by A A

  

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  Hi, I was happy to post this review as it was honest and you deserve it. Happy New Year to all at 1001 Hobbies

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• 5 / 5

  

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  Amazing customer service. A quality product

  Review of 31/12/2022, following an experience of 05/12/2022 by A A. *

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• 5 / 5

  

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  The package arrived on time and the correspondence was excellent. I was kept informed of where it was. My son wanted this for Xmas and I would use 1001 hobbies again.

  Review of 31/12/2022, following an experience of 06/11/2022 by A A. *

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• 5 / 5

  

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  I like thank you for getting my delivery to me before Christmas as it was a present you got it to me in time and was delivered at the right address not like other companies that keep delivering them some where els so thank you have a wanderful Christmas and all the best for the new year 2023

  Review of 25/12/2022, following an experience of 06/12/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Very happy with my experience

  Review of 23/12/2022, following an experience of 05/12/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Excellent service.

  Review of 23/12/2022, following an experience of 05/12/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Great selection, prompt delivery. Couldn't have wished for any better really.

  Review of 23/12/2022, following an experience of 04/12/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 2 / 5

  

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  Took a while to get here but it arrived before Christmas which is good.

  Review of 20/12/2022, following an experience of 09/11/2022 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I am very satisfied with the service provided

  Review of 20/12/2022, following an experience of 02/12/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 2 / 5

  

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  I have ordered multiple different orders with 1001 hobbies for Christmas. The first one was ordered back early November and I still haven’t got it. It is still processing not even out for delivery. I have been in touch with customer service and they told me to be patient. Out of my 3 orders for Christmas I have only received 1. Not sure if I’m going to receive them for Christmas to give as presents. Really disappointed.

  Review of 20/12/2022, following an experience of 18/11/2022 by A A. *

  *Pseudonymized data at the request of the author

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