Customer reviews for 1001hobbies.co.uk

Customer reviews

• 5 / 5

  

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  Swift service from the UK... even after having being told to wait for one model kit to be ordered by 1001... I find the prices good, the array of models phenomenal... As a starter modeller within the EU, it's good to have a source that is reliable and consistent...

  Review of 21/07/2022, following an experience of 23/06/2022 by SASHA K. *

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• 1 / 5

  

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  I ordered my product on 7 June with a 1 to 2 week delivery. I did not realise that warehouse was in France. I had to wait 10 days for the order to be processed. It then was ready for dispatch. Then late Friday an error appeared on my order. I emailed at the beginning of the following week to find out what the problem was and when i would get the product and they said my order had a computer bug so the order had to be recreated and it would be delivered in 3 days. I had to wait another 7 days while this order was processed. It then went ready for dispatch and then surprise surprise an error appeared. I again emailed to cancel the order. They responded that the order had been dispatched and if I wanted my money back I would have to return the product. UPS did not collect the product from the warehouse until lunch the next day. I will never use this company ever again.

  Review of 21/07/2022, following an experience of 07/06/2022 by RYAN C. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Good delivery just on time

  Review of 19/07/2022, following an experience of 26/06/2022 by ALAN C. *

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• 1 / 5

  

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  They advertised the rare version of the product (and still do) however they sent the common version i can get on amazon instead. Still awaiting to hear back with a free returns label.

  Review of 19/07/2022, following an experience of 07/02/2022 by MARTIN R. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  My kit arrived exactly when they said it would, within 2 weeks of ordering. The kit is well packed and arrived in good order by UPS. The kit looks fantastic and I will enjoy building.

  Review of 19/07/2022, following an experience of 20/06/2022 by HARRISON W. *

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• 5 / 5

  

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  Prompt service, courier very efficient and item was well protected and delivered. Good information as to status of order provided at all points. Good price point and value.

  Review of 19/07/2022, following an experience of 30/06/2022 by YVETTE R. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 15/07/2022, following an experience of 04/06/2022 by JONATHAN J. *

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• 4 / 5

  

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  I was quite happy with the delivery, considering I was not just a stone throw away Cheers RKA

  Review of 15/07/2022, following an experience of 08/06/2022 by MARK C. *

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• 5 / 5

  

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  Very good quick service on all three occasions I have used this company

  Review of 15/07/2022, following an experience of 28/06/2022 by KEVIN R. *

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• 5 / 5

  

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  Fast delivery, good price

  Review of 15/07/2022, following an experience of 04/06/2022 by MIA C. *

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• 5 / 5

  

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  Great service. Item was reasonably priced. Well packed and delivered quickly. Thank tou

  Review of 15/07/2022, following an experience of 20/05/2022 by MARTIN K. *

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• 5 / 5

  

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  After a problem with delivery that was the fault of the delivery company, I contacted 1001, initially struggled with answers by email, but I later sent a Messenger message, and whoever was dealing with me on there was superb. Delivery within 4 days, excellent communications and a great kit well wrapped and delivered safely. Very impressed.

  Review of 15/07/2022, following an experience of 28/05/2022 by JAYDEN J. *

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• 2 / 5

  

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  Unfortuntley due to unknown stock levels and long delays it has taken over a month for my order to arrive, and even then only in pat, and with a secondary request for a refund against the items that were not available. Its a seriesof unfortunate events, but the fact hat it took so long to resolve and it took several attempts from myself to get them to look into my issue means that it was not a great customer service experience.

  Review of 15/07/2022, following an experience of 24/04/2022 by OLIVER M. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

  Answer by Oliver M

  

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  Thank you for acknowledging the review, and for resolving the situation.

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• 5 / 5

  

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  Fantastic service very quick delivery

  Review of 15/07/2022, following an experience of 27/06/2022 by MOLLY W. *

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• 5 / 5

  

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  Fast and first class

  Review of 15/07/2022, following an experience of 26/06/2022 by JACK P. *

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• 5 / 5

  

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  Very fast service, extremely satisfied with the speed of dispatch and price of product. My only criticism is that the UK website gave no indication that goods would be dispatched from France leading to concern that further taxes to be applied. Not the case as it turned out so very pleased overall. Would certainly consider further purchases

  Review of 15/07/2022, following an experience of 29/06/2022 by JADE H. *

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• 5 / 5

  

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  Very pleased with prompt delivery and looking forward to the build.

  Review of 01/07/2022, following an experience of 22/06/2022 by STEFAN E. *

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• 5 / 5

  

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  Fine order, arrived as advised. Good online shop, easy to use and clear. Prices OK and a wide range of, in my case, aircraft kits. Well done 1001.

  Review of 01/07/2022, following an experience of 02/06/2022 by LEWIS C. *

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• 5 / 5

  

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  Great item, fast delivery, reasonable price. Everything you need from a company 5 stars

  Review of 01/07/2022, following an experience of 04/06/2022 by LIAM A. *

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• 5 / 5

  

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  I ENJOY THE 1/ 350 MODELS I HAVE BUILT AND WHEN I HAVE FINISHED THESE MODELS I WILL BUY MORE IN THE FUTURE.

  Review of 01/07/2022, following an experience of 13/05/2022 by HOLLY P. *

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• 5 / 5

  

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  Not a problem, delivered as stated and within the week which for where I live is excellent. Thanks

  Review of 01/07/2022, following an experience of 16/06/2022 by MATILDA S. *

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• 5 / 5

  

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  Excellent value. Would recommend

  Review of 01/07/2022, following an experience of 10/06/2022 by WENDY E. *

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• 5 / 5

  

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  Very good *****

  Review of 01/07/2022, following an experience of 04/06/2022 by GEORGE M. *

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• 5 / 5

  

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  Great service kept updated with delivery details by email.

  Review of 01/07/2022, following an experience of 16/06/2022 by EVA P. *

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• 3 / 5

  

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  I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.

  Review of 01/07/2022, following an experience of 06/06/2022 by LEANNE H. *

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• 5 / 5

  

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  Excellent products at a great price!

  Review of 01/07/2022, following an experience of 20/05/2022 by VICKY S. *

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• 5 / 5

  

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  Great product and excellent customer service communication:)

  Review of 01/07/2022, following an experience of 02/06/2022 by MATTHEW K. *

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• 4 / 5

  

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  The site was easy to navigate, I ordered a bag which was said to be in stock, when I checked on the progress a week later the bag was pending awaiting stock so I contacted customer services as I did not want to wait a month for it. They assured me it would be shipped put ASAP and I received it a few days later, not sure what the actual issue was but they delivered and I'm happy

  Review of 01/07/2022, following an experience of 10/06/2022 by ADAM R. *

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• 5 / 5

  

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  Bought for my 10yr old would like airfix but is much more into robots than planes. Having been to Japan he loves Gundam. He had great fun building this.

  Review of 01/07/2022, following an experience of 21/05/2022 by JODIE Y. *

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• 5 / 5

  

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  Arrived when I was told delivery date...good service and products

  Review of 01/07/2022, following an experience of 05/06/2022 by GRAHAM A. *

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• 5 / 5

  

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  Kept informed of delivery at every stage. Product arrived on time and was as described. Great transaction.

  Review of 01/07/2022, following an experience of 29/05/2022 by SAMUEL H. *

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• 5 / 5

  

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  I am very pleased with the service, delivery etc.

  Review of 01/07/2022, following an experience of 07/06/2022 by ALAN F. *

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• 2 / 5

  

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  Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.

  Review of 01/07/2022, following an experience of 06/04/2022 by JONATHAN M. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Fast shipping

  Review of 01/07/2022, following an experience of 15/05/2022 by WILLIAM G. *

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• 5 / 5

  

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  No Problems

  Review of 01/07/2022, following an experience of 13/06/2022 by ABBIE M. *

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• 5 / 5

  

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  Site easy to use, delivery was fast and smooth, information about postage with updates was first class.

  Review of 01/07/2022, following an experience of 16/06/2022 by JOSHUA M. *

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• 5 / 5

  

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  Par excellence! Merci beaucoup.

  Review of 01/07/2022, following an experience of 12/05/2022 by CALLUM M. *

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• 5 / 5

  

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  Good price and a good model

  Review of 29/06/2022, following an experience of 06/06/2022 by PETER P. *

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• 5 / 5

  

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  Fast delivery with plenty of updates / notifications. Kit looks very nice

  Review of 29/06/2022, following an experience of 08/06/2022 by CARMEN W. *

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• 3 / 5

  

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  I ordered the model kit and the advert stated immediate shipping but it took two days to ship arrived quite a few days after the estimated arrival time. Having said that it arrived in decent condition and the kit seems to be intact. Still not happy considering the cost of postage.

  Review of 29/06/2022, following an experience of 06/06/2022 by HENRY R. *

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• 5 / 5

  

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  Very happy with their service and efficiency.

  Review of 29/06/2022, following an experience of 21/05/2022 by SOPHIE K. *

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• 5 / 5

  

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  Very easy to find anything on website, totally efficient delivery, and excellent packing

  Review of 29/06/2022, following an experience of 09/05/2022 by MILLIE C. *

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• 1 / 5

  

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  Slow and no tracking, bad attitude

  Review of 29/06/2022, following an experience of 26/05/2022 by LOUIS R. *

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• 5 / 5

  

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  Order arrived quicker than I expected with the international shipping and everything was looks good so far with the product.

  Review of 22/06/2022, following an experience of 29/05/2022 by SUMMER S. *

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• 4 / 5

  

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  Too many fiddly bit and not as big as I thought

  Review of 22/06/2022, following an experience of 13/05/2022 by AARON S. *

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• 3 / 5

  

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  Thought I was buying from the uk as the web site was .co.uk took ages to arrive as it was from France, had I known this then would have expected a longer delivery time, will buy from them again when not needed quickly, products were as described and packed well

  Review of 22/06/2022, following an experience of 24/05/2022 by ELLIE A. *

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• 5 / 5

  

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  The delivery came much quicker than expected and the package was wrapped with great care!

  Review of 22/06/2022, following an experience of 31/05/2022 by CHLOE O. *

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• 5 / 5

  

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  Good company but a little slow on the postage

  Review of 22/06/2022, following an experience of 03/05/2022 by ALEXA B. *

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• 1 / 5

  

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  Had to pay import tax which was not quoted

  Review of 22/06/2022, following an experience of 15/02/2022 by BEN B. *

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• 5 / 5

  

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  GOOD WEB SITE,CONSTANT UPDATES AND GOOD DELIVERY TIME

  Review of 22/06/2022, following an experience of 21/05/2022 by LEWIS K. *

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• 4 / 5

  

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  Got the parts, but very slow at shipping

  Review of 14/06/2022, following an experience of 13/05/2022 by CAROLE W. *

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• 5 / 5

  

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  Wide selection of less well known kits at fair prices. User friendly on line purchasing. Reliable delivery.

  Review of 14/06/2022, following an experience of 10/05/2022 by MOHAMMED M. *

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• 4 / 5

  

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  Item delivered on time and as described

  Review of 14/06/2022, following an experience of 25/05/2022 by MAISIE M. *

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• 1 / 5

  

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  Electrical items supplied to UK may come with European plug. This was not clear and buying from a .co.uk I thought I would be getting a UK spec item. Possibly in breach of Plugs and Sockets etc. (Safety) Regulations 1994 by selling to UK market?

  Review of 14/06/2022, following an experience of 23/05/2022 by TIFFANY K. *

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• 5 / 5

  

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  Easy to use, great service, easy delivery. Defo use again.

  Review of 04/06/2022, following an experience of 17/05/2022 by BRADLEY W. *

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• 5 / 5

  

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  Perfect transaction, tracking provided, thank you.

  Review of 04/06/2022, following an experience of 19/05/2022 by KARL C. *

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• 5 / 5

  

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  Fast, efficient and at a reasonable price - well done.

  Review of 04/06/2022, following an experience of 17/05/2022 by PAULINE R. *

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• 5 / 5

  

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  Have ordered from this company twice and have been very pleased with their service. Will definitely order from them again

  Review of 04/06/2022, following an experience of 14/04/2022 by JOEL P. *

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• 2 / 5

  

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  My item was sealed but worn/broken so was no use to me

  Review of 04/06/2022, following an experience of 11/05/2022 by PAULINE C. *

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• 5 / 5

  

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  Delivery was faster than expected, and everything was in order. Always decent service from 1001hobbies

  Review of 04/06/2022, following an experience of 25/04/2022 by WAYNE M. *

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• 5 / 5

  

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  After a small problem 1001 Hobbies were quick to assist and resolve problem. I give 5 stars for the way they helped and communicated with me .BIG THANKS Billy

  Review of 04/06/2022, following an experience of 08/05/2022 by ISABELLA H. *

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• 5 / 5

  

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  Good service despite them using a co.uk. Domain name. Arrived quickly, UPS were excellent.

  Review of 04/06/2022, following an experience of 11/05/2022 by PATRICIA G. *

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• 3 / 5

  

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  OK on delivery - after care service awful. Possibly due to language and translation....did not realise it was eu rather than UK bases....

  Review of 04/06/2022, following an experience of 01/05/2022 by RACHEL R. *

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• 5 / 5

  

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  great service

  Review of 01/06/2022, following an experience of 01/04/2022 by SEBASTIAN H. *

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• 5 / 5

  

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  Very happy received delivery very quickly .a bit expensive for del .but I will defo shop again thankyou .

  Review of 01/06/2022, following an experience of 10/05/2022 by CHRIS P. *

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• 2 / 5

  

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  They sent me .12 fl oz instead of .5 fl oz and have ignored all my emails to try and correct the error

  Review of 01/06/2022, following an experience of 02/05/2022 by PHILIP R. *

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• 5 / 5

  

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  Great online option with great products. Easy to navigate, and clarity on delivery schedule. Arrived in time predicted, earlier than I expected...thank-you. Bought as a birthday present for grandson, so not used as yet, but it looks super. A reputable name which we were looking for. Will definitely use again.

  Review of 28/05/2022, following an experience of 09/05/2022 by CAROLE R. *

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• 5 / 5

  

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  great service

  Review of 28/05/2022, following an experience of 10/05/2022 by HELEN S. *

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• 1 / 5

  

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  The delivery was 2 weeks late and missed the deadline I specifically asked for. Reading the reviews I can see I’m going to be messed around further when I try to get a refund. Stay away from these guys.

  Review of 28/05/2022, following an experience of 14/04/2022 by YVONNE R. *

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• 5 / 5

  

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  As listed fast delivery

  Review of 28/05/2022, following an experience of 07/05/2022 by CARLIE H. *

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• 5 / 5

  

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  Model arrived on time and well packaged very impressed with your service will be ordering more great service 👍

  Review of 28/05/2022, following an experience of 21/04/2022 by HEATHER M. *

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• 5 / 5

  

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  Arrived all good thanks

  Review of 28/05/2022, following an experience of 14/04/2022 by PHILIP R. *

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• 5 / 5

  

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  Excellent prompt service.

  Review of 28/05/2022, following an experience of 04/05/2022 by SHANNON S. *

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• 5 / 5

  

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  Very good customer service and very good value for money! Some British companies charge £5 for these paints!

  Review of 20/05/2022, following an experience of 30/04/2022 by RAY P. *

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• 5 / 5

  

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  Good price for the model I ordered and prompt delivery.

  Review of 20/05/2022, following an experience of 01/05/2022 by TOM M. *

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• 5 / 5

  

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  Very good quality and excellent service.

  Review of 20/05/2022, following an experience of 29/04/2022 by FLORENCE O. *

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• 5 / 5

  

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  Very satisfied!

  Review of 20/05/2022, following an experience of 22/04/2022 by RAY K. *

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• 3 / 5

  

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  Not very proactive with communications after order placed, then multiple emails stating order on it's way when it had already been received ! Goods well packed and were as expected.

  Review of 20/05/2022, following an experience of 18/04/2022 by MARK S. *

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• 2 / 5

  

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  No indication that import duty applies

  Review of 20/05/2022, following an experience of 01/05/2022 by ISAAC B. *

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• 1 / 5

  

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  Waited for 6 months for my order they kept telling me that its been delayed. Now I'm struggling to get my refund from them. It must be run by muppet.

  Review of 19/05/2022, following an experience of 19/10/2021 by FRANCESCA R. *

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• 5 / 5

  

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  Quick efficient service and delivery if items on time. Communication from the sellers was excellent.

  Review of 15/05/2022, following an experience of 21/04/2022 by CHARLES C. *

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• 5 / 5

  

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  great service. great products great company what more could you ask for ,

  Review of 15/05/2022, following an experience of 13/04/2022 by WILL J. *

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• 5 / 5

  

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  Great comms. Excellent service.

  Review of 15/05/2022, following an experience of 17/04/2022 by HEATHER M. *

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• 5 / 5

  

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  The model arrived on time and was very well packaged. It is a quality model of the original 1981 Capri 2.8i, well detailed with pepper pot alloys in one of the most popular colours of the day, crystal green. All as it should be...

  Review of 15/05/2022, following an experience of 14/04/2022 by RUBY C. *

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• 5 / 5

  

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  Superb ,on time ,not expensive and Wide range of choice clean and clear parts ,but must have jewellers set of screwdrivers,but all in all nice model small screw's

  Review of 15/05/2022, following an experience of 22/04/2022 by PETE B. *

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• 5 / 5

  

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  Respsonive and effivcjent and delery arrived on time

  Review of 15/05/2022, following an experience of 31/03/2022 by GAVIN J. *

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• 3 / 5

  

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  Sbagliato numero articolo sul catalogo Roden; per avere un altro modello in sostituzione di quello che mi è stato inviato sbagliato,ho dovuto inviare 4 Email ed aspettare oltre un mese per la consegna.

  Review of 15/05/2022, following an experience of 14/04/2022 by FIONA P. *

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• 5 / 5

  

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  Terrific high quality product, with excellent printing and the model I bought - the Handley-Page HP 42 - will be a valubale addition to my collection. Thank you!!

  Review of 13/05/2022, following an experience of 20/04/2022 by BEN W. *

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• 2 / 5

  

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  Dropped the price of a purchased item hours after I purchased. Contacted them to see if they would refund the difference. Didn’t even reply back.

  Review of 13/05/2022, following an experience of 20/04/2022 by ROSIE B. *

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• 5 / 5

  

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  Excellent value will be using again

  Review of 13/05/2022, following an experience of 13/04/2022 by VICTORIA H. *

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• 5 / 5

  

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  Very good prices. I thought that postage was quiet expensive, but didn't realise that kits were shipped from France.

  Review of 29/04/2022, following an experience of 17/04/2022 by JAMIE C. *

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• 4 / 5

  

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  Excellent service apart from the wait

  Review of 29/04/2022, following an experience of 08/04/2022 by BENJAMIN L. *

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• 4 / 5

  

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  Mayhap a little on the longer side in terms of Delivery time, But everything is as I ordered. Would order again

  Review of 29/04/2022, following an experience of 09/04/2022 by REECE E. *

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• 5 / 5

  

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  Have great deals, fast delivery A1.

  Review of 29/04/2022, following an experience of 11/04/2022 by KEITH T. *

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• 5 / 5

  

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  good service. The range of models is exceptional. I always look at 1001 hobbies when considering purchasing a new model. Don't be put of ordering simply because shipment comes from France delivery service is first class.

  Review of 29/04/2022, following an experience of 26/03/2022 by JAMES E. *

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• 5 / 5

  

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  Great communication. Prompt dispatch. Goods arrived in good order.

  Review of 29/04/2022, following an experience of 11/04/2022 by MARIA E. *

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• 5 / 5

  

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  Great model brilliant service would recommend and use again

  Review of 29/04/2022, following an experience of 14/04/2022 by PETE S. *

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• 5 / 5

  

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  Excellent website, quick delivery and all at a reasonable price

  Review of 29/04/2022, following an experience of 11/04/2022 by GEORGIA S. *

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• 5 / 5

  

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  Very easy to navigate site plus reasonable price on product and postage, also good on keeping you informed will definitely buy from them again.

  Review of 29/04/2022, following an experience of 16/04/2022 by ISLA L. *

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• 5 / 5

  

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  Very well priced, well packaged and arrived well before the quoted time. Very good service 👌

  Review of 29/04/2022, following an experience of 31/03/2022 by SEAN R. *

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Reviews displayed in chronological order