Customer reviews for 1001hobbies.co.uk

Customer reviews

• 5 / 5

  

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  Excellent service, quick delivery. I would recommend

  Review of 29/04/2022, following an experience of 17/03/2022 by ARTHUR G. *

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• 2 / 5

  

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  Asked to cancel order before it was shipped. Written confirmation of cancelled order. No refund and then order shipped despite multiple emails asking where the refund was.

  Review of 29/04/2022, following an experience of 29/03/2022 by LEO S. *

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• 5 / 5

  

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  I would recommend you to anybody

  Review of 29/04/2022, following an experience of 11/03/2022 by MANDY P. *

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• 5 / 5

  

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  Easy to order, good value for money, kept me updated on delays due to customs and ferry problems. Would 100% buy from them again.

  Review of 29/04/2022, following an experience of 05/04/2022 by DAMIEN Y. *

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• 5 / 5

  

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  Excellent service.

  Review of 29/04/2022, following an experience of 11/03/2022 by LEO M. *

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• 5 / 5

  

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  A fantastic and quick service

  Review of 29/04/2022, following an experience of 18/03/2022 by BETH T. *

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• 5 / 5

  

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  Looks great, as expected and a nice a heavy key, not plastic!

  Review of 29/04/2022, following an experience of 27/02/2022 by BRUCE M. *

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• 5 / 5

  

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  Five stars

  Review of 21/04/2022, following an experience of 20/03/2022 by SONIA C. *

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• 5 / 5

  

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  Excellent service

  Review of 21/04/2022, following an experience of 26/03/2022 by JAKE M. *

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• 5 / 5

  

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  Ordered and arrived in perfect condition within stated delivery time scale

  Review of 21/04/2022, following an experience of 02/04/2022 by THEO E. *

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• 5 / 5

  

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  Great service and models!

  Review of 21/04/2022, following an experience of 27/03/2022 by TIFFANY S. *

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• 5 / 5

  

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  Very pleased with the service from 1001 Hobbies. Received my order in good time, it was well packaged and the price was very reasonable. I would certainly buy from them again.

  Review of 21/04/2022, following an experience of 31/03/2022 by CHARLIE C. *

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• 5 / 5

  

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  very happy with the product and service .

  Review of 21/04/2022, following an experience of 27/03/2022 by THOMAS O. *

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• 3 / 5

  

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  Although I was kept well informed of postage tracking etc my order took a long time to arrive.

  Review of 21/04/2022, following an experience of 21/03/2022 by ZACHARY P. *

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• 4 / 5

  

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  very good service.

  Review of 21/04/2022, following an experience of 29/03/2022 by MAX B. *

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• 5 / 5

  

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  Easy to place an order, excellent service and quick delivery.

  Review of 21/04/2022, following an experience of 22/03/2022 by ALISON M. *

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• 5 / 5

  

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  Delivered on time and exactly what I ordered.

  Review of 21/04/2022, following an experience of 14/03/2022 by SABRINA R. *

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• 5 / 5

  

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  Excellent and prompt service. Will use again.

  Review of 21/04/2022, following an experience of 29/03/2022 by JOSHUA L. *

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• 1 / 5

  

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  Having waited all these weeks for this product, when it arrived it was the wrong one. What a useless company you are. As soon as I saw the springs you sent I binned them

  Review of 21/04/2022, following an experience of 19/03/2022 by JOE O. *

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• 1 / 5

  

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  purchased 2 model boat kits. one had no English instructions. and i am still waiting for them. this company are in france and not the uk. So expect duty to be paid . I had to pay £65 . would i use them again ? No.

  Review of 19/04/2022, following an experience of 21/03/2022 by PATRICK K. *

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• 5 / 5

  

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  Excellent customer service, updates were unreal, and I highly recommend them

  Review of 19/04/2022, following an experience of 30/03/2022 by VICKY Y. *

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• 5 / 5

  

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  …bought for myself as a special treat, kits arrived in A1 condition, at a fantastic price. P.

  Review of 19/04/2022, following an experience of 30/03/2022 by NOAH S. *

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• 1 / 5

  

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  It really isn't clear when you purchase an item in the UK that you will have to pay import duty !!! Which is very expensive!! I tried to contact the seller but suprise surprise no response !! Check before you buy !!!!

  Review of 18/04/2022, following an experience of 25/03/2022 by AMANDA R. *

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• 1 / 5

  

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  Still not received the spur gear I ordered 5 months ago. They tried to resolve the issue but sent me the wrong item and I ended up buying another one. I'd avoid if you can, just can't get LRP spares in the UK from anyone else.

  Review of 15/04/2022, following an experience of 07/02/2022 by DENNIS B. *

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• 5 / 5

  

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  5 stars brilliant prices and prompt service

  Review of 15/04/2022, following an experience of 26/03/2022 by JOEL M. *

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• 5 / 5

  

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  Item came really quick . Value for money. So much detail really happy with my product

  Review of 15/04/2022, following an experience of 26/02/2022 by NAOMI R. *

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• 5 / 5

  

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  Great service with fast delivery. Thanks.

  Review of 11/04/2022, following an experience of 20/03/2022 by JACK R. *

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• 5 / 5

  

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  Fast service and easy to deal with. I received the product I wanted within the timescale promised.

  Review of 11/04/2022, following an experience of 21/03/2022 by ZACHARY L. *

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• 1 / 5

  

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  No refund, its been 2 months, not a UK company despite its deception

  Review of 11/04/2022, following an experience of 04/02/2022 by ALAN M. *

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• 5 / 5

  

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  All arrived safely in perfect condition

  Review of 11/04/2022, following an experience of 16/03/2022 by DAN A. *

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• 5 / 5

  

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  Really happy with quick service

  Review of 11/04/2022, following an experience of 06/03/2022 by KELLY G. *

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• 5 / 5

  

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  Brilliant prices prompt delivery

  Review of 11/04/2022, following an experience of 13/03/2022 by HARRISON F. *

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• 5 / 5

  

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  Very pleased with the service from this seller. Well packaged and quick delivery

  Review of 11/04/2022, following an experience of 25/03/2022 by JUSTINE W. *

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• 5 / 5

  

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  Quickly delivered to the uk less then a week, good quality and decently priced

  Review of 11/04/2022, following an experience of 20/03/2022 by CALLUM S. *

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• 5 / 5

  

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  Delivery was great and excellent products. Very happy with purchase and quality of items. Will be back

  Review of 09/04/2022, following an experience of 13/03/2022 by NOAH R. *

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• 1 / 5

  

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  Wrong product received. Came in the box as advertised but the product inside wasn’t correct

  Review of 09/04/2022, following an experience of 17/03/2022 by OWEN A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

  Answer by Owen A

  

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  Hi I’ve been in touch with customer services a couple of times and no resolution so far unfortunately

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• 5 / 5

  

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  Well informed with updates. Arrived on time, no complaints at all. Great service

  Review of 09/04/2022, following an experience of 18/02/2022 by ARCHIE E. *

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• 5 / 5

  

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  Fast and efficient service to the UK - best price I could find the product I bought. Well done 1001 Hobbies.

  Review of 07/04/2022, following an experience of 17/03/2022 by JODIE T. *

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• 2 / 5

  

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  I was told my item wasn’t available two day post purchase. They offered me a similar item and told me I would not pay the balance. We thought it was a good gesture. However the item they sent was on sale for the same price. So we did think we where mislead. Then it took days to post abscess held up st customs because it didn’t have the proper paperwork. When it did arrive it had one wrap of bubble wrap ! Just one layer fir a 10kg item that had done electrical components. Poor show 1001 !

  Review of 07/04/2022, following an experience of 13/03/2022 by ERIN J. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Very good product at an unbeatable price. Easy purchase with very good communication. These guys are among my favourite suppliers!

  Review of 07/04/2022, following an experience of 18/03/2022 by QUENTIN C. *

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• 5 / 5

  

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  Easy to use and prompt delivery

  Review of 02/04/2022, following an experience of 13/03/2022 by NEIL A. *

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• 1 / 5

  

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  Well what can I say? Instead of the kit I ordered, I received a set of paint masks as there was a confusion with the serial number. The order clearly had the name of the aircraft of the kit I ordered but that didn't seem to make any difference. I was told to keep the masks and that I would be refunded. It didn't happen until I reminded them weeks later.

  Review of 02/04/2022, following an experience of 27/01/2022 by ALAN S. *

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• 5 / 5

  

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  Superb service. Fast dispatch, excellent quality products and great communication. Merci beaucoup!

  Review of 02/04/2022, following an experience of 16/03/2022 by YVONNE B. *

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• 5 / 5

  

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  Good value and fast service

  Review of 30/03/2022, following an experience of 09/03/2022 by GRANT B. *

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• 5 / 5

  

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  Only took a couple of days from ordering to delivery. Was well packaged. Very pleased with my purchase would recommend shopping with 1001hobbies. I will likely purchase from here again in near future.

  Review of 30/03/2022, following an experience of 11/03/2022 by ISABELLA R. *

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• 5 / 5

  

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  Great service, fast turnaround, will definitely use again. Recommend.

  Review of 30/03/2022, following an experience of 10/03/2022 by JULIA H. *

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• 5 / 5

  

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  Wide selection of stock, speedy service, keeps customers well informed and reasonable prices.

  Review of 30/03/2022, following an experience of 03/03/2022 by STEPHANIE W. *

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• 1 / 5

  

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  One model was broken, and I had to pay import duty !!!

  Review of 30/03/2022, following an experience of 02/03/2022 by KARL H. *

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• 5 / 5

  

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  There had all the goods I wanted and the delivery was excellent

  Review of 30/03/2022, following an experience of 10/03/2022 by MELISSA M. *

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• 5 / 5

  

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  Fantastic service, delivery took just over a week but I was kept updated all the way. Tracking info sent so it was easy to keep an eye on it. This is my 3rd purchase and won’t be my last. Well unless my other half finds out what I have been buying 😝😝

  Review of 30/03/2022, following an experience of 02/03/2022 by DANIELLE M. *

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• 1 / 5

  

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  dishonest and unreliable company. website co.uk. Unfortunately, this is misinformation because the shipment is from France, the seller does not provide the actual cost of the purchase, I had to pay over £ 45 customs duty. they do not respond to sent emails.

  Review of 28/03/2022, following an experience of 05/03/2022 by GEORGE R. *

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• 5 / 5

  

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  Excellent service. The parcel was delivered very quickly and I was kept updated of it's progress every step of the way.

  Review of 28/03/2022, following an experience of 07/03/2022 by JEREMY C. *

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• 5 / 5

  

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  Great service

  Review of 24/03/2022, following an experience of 06/03/2022 by LUCY H. *

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• 5 / 5

  

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  Excellent company to deal with. They often have items that are hard to find

  Review of 24/03/2022, following an experience of 27/02/2022 by TIM B. *

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• 5 / 5

  

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  Very good, great service. I would recommend.!!

  Review of 24/03/2022, following an experience of 30/01/2022 by ELLIOTT P. *

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• 5 / 5

  

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  Quick response and trackable shipping via UPS. Very competitive product price. Very satisfied customer.

  Review of 24/03/2022, following an experience of 03/03/2022 by RAY T. *

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• 5 / 5

  

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  Very Good service, and keeps you well informed as to how delivery is doing.

  Review of 24/03/2022, following an experience of 06/03/2022 by EDEN T. *

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• 1 / 5

  

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  So I ordered a hg kshatriya and received the wrong item a entry grade gundam (for like a quarter of the price) and sent an email to them but all I got back was send us it back this is unacceptable I request that u send out the correct item or if you can do that a full refund this is terrible 1 of worst sites ever I feel like you have treated me like a mug plus when I tried to call you r always close if u can get back to me asap so we can resolve this problem

  Review of 24/03/2022, following an experience of 26/02/2022 by ELSIE W. *

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• 5 / 5

  

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  Good price delivered quickly would recommend to everyone

  Review of 09/03/2022, following an experience of 26/02/2022 by CAMERON J. *

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• 4 / 5

  

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  Ordering system was fine, easy enough to navigate. Didn't realise that some items were on back order so delivery took a while, but not outrageous. Was a little disappointed with all the non standard labeling in French covering the English directions and caution labeling, something which I think should be addressed at source, especially when targeting the UK market. Otherwise everything is good, items as described and correct, good value for money, no complaints really.

  Review of 09/03/2022, following an experience of 22/02/2022 by ANDREW C. *

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• 5 / 5

  

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  Very good 😃👍🏻

  Review of 09/03/2022, following an experience of 17/02/2022 by OSCAR O. *

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• 5 / 5

  

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  Very,good and quick!!! Thank you

  Review of 09/03/2022, following an experience of 21/02/2022 by LEE W. *

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• 5 / 5

  

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  item arrived well packed in 10 days.

  Review of 09/03/2022, following an experience of 19/02/2022 by PAULINE B. *

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• 5 / 5

  

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  Great service

  Review of 09/03/2022, following an experience of 19/02/2022 by KAREN T. *

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• 5 / 5

  

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  Great service and quick delivery. Would recommend!

  Review of 09/03/2022, following an experience of 23/02/2022 by ABBIE W. *

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• 5 / 5

  

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  Arrived fast and good price.

  Review of 09/03/2022, following an experience of 23/02/2022 by MASON R. *

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• 5 / 5

  

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  The model plane is very well detailed due to being a1/72 scale model. Well worth the money!

  Review of 09/03/2022, following an experience of 19/02/2022 by DONNA T. *

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• 5 / 5

  

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  I have to admit i was nervous ordering from France, expecting a hold up at customs. I need not worry, the parcel arrived on time, well wrapped and was an excellant price, cheaper than directly from China. Communication was excellant and regular and the website even had an expected arrival and delivery date. I am very pleased with this seller and would not hesitate to use them again

  Review of 09/03/2022, following an experience of 15/02/2022 by PHILIP W. *

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• 5 / 5

  

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  👍👍👍👍👍

  Review of 09/03/2022, following an experience of 17/02/2022 by CHELSEA W. *

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• 5 / 5

  

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  very good hobby shop contact good service also good was delighted with my order

  Review of 09/03/2022, following an experience of 21/01/2022 by MOLLY P. *

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• 4 / 5

  

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  Bit more expensive than elsewhere but they had what I wanted and it was a very good service all round

  Review of 09/03/2022, following an experience of 18/02/2022 by JIM P. *

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• 4 / 5

  

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  Slow delivery but good product.

  Review of 09/03/2022, following an experience of 07/02/2022 by THEO W. *

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• 3 / 5

  

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  Packaging poor only covered in bubble wrap no box but great nearly half price

  Review of 09/03/2022, following an experience of 17/02/2022 by MIKE W. *

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• 3 / 5

  

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  Disappointed by time to receive item which was shown as in stock when purchased. Subsequently advised waiting for new stock to come in.

  Review of 09/03/2022, following an experience of 20/01/2022 by SEBASTIAN K. *

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• 4 / 5

  

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  Good fast & accurate service. Thank you

  Review of 09/03/2022, following an experience of 13/02/2022 by STACEY R. *

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• 5 / 5

  

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  Very good service

  Review of 09/03/2022, following an experience of 19/02/2022 by SOFIA S. *

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• 5 / 5

  

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  Very efficiently dealt with the order with regular updates along the way.

  Review of 09/03/2022, following an experience of 13/02/2022 by SUMMER W. *

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• 5 / 5

  

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  Good service

  Review of 09/03/2022, following an experience of 31/01/2022 by GRANT J. *

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• 1 / 5

  

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  Totally useless company, dont dispatch order when they state. Rude customer services when asked for help. Would never order from them again.

  Review of 09/03/2022, following an experience of 18/01/2022 by MAISIE C. *

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• 5 / 5

  

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  Excellent service on this purchase

  Review of 09/03/2022, following an experience of 06/02/2022 by PETER H. *

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• 5 / 5

  

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  Brilliant!

  Review of 25/02/2022, following an experience of 02/02/2022 by ROB M. *

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• 5 / 5

  

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  Good service, fast delivery, recommended.

  Review of 25/02/2022, following an experience of 08/02/2022 by LUKE H. *

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• 5 / 5

  

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  Prompt Service and good notification of when goods arriving a very good small model pleased with.

  Review of 25/02/2022, following an experience of 08/02/2022 by AARON H. *

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• 5 / 5

  

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  Very quick delivery

  Review of 25/02/2022, following an experience of 09/02/2022 by NATALIE H. *

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• 5 / 5

  

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  Great service, lots of interesting items at reasonable prices.

  Review of 25/02/2022, following an experience of 05/02/2022 by MILLIE P. *

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• 5 / 5

  

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  Read some negative reviews but honestly my purchase was hassle free and was impressed with the customer service. They kept me updated from order receipt to delivery. Goods arrived on time and well protected. Would use again.

  Review of 25/02/2022, following an experience of 03/02/2022 by ADAM J. *

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• 4 / 5

  

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  Cheap models but had to pay import duty so won’t be buying again

  Review of 25/02/2022, following an experience of 30/01/2022 by HOLLIE J. *

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• 5 / 5

  

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  Delivered the kit I couldn't find elsewhere

  Review of 25/02/2022, following an experience of 09/02/2022 by STEPHEN W. *

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• 5 / 5

  

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  I have purchased from 1001 hobbies previously and have found them to be excellent from start to finish. Well priced products, easy to navigate website and you kept informed with regards to how your purchase is progressing from payment right up until it arrives at your front door. The products are always well protected and arrive in great condition. I can't recommend 1001 highly enough.

  Review of 25/02/2022, following an experience of 13/02/2022 by ANDY M. *

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• 5 / 5

  

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  Great price, fast delivery.

  Review of 25/02/2022, following an experience of 05/02/2022 by JORDAN C. *

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• 5 / 5

  

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  Very good service. What I ordered was what was delivered

  Review of 25/02/2022, following an experience of 04/02/2022 by JEREMY E. *

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• 5 / 5

  

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  Fast, untroubled service, model exactly as described, very competitive -, packaged well, will definatley use 1001 again. A* many thanks.

  Review of 25/02/2022, following an experience of 19/01/2022 by KEITH C. *

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• 5 / 5

  

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  Excellent, easy to order and I was kept fully up to date on it's progress.

  Review of 25/02/2022, following an experience of 29/01/2022 by SEBASTIAN M. *

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• 5 / 5

  

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  Happy with the goods arrived on the timer said

  Review of 25/02/2022, following an experience of 07/02/2022 by NEIL R. *

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• 2 / 5

  

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  Incredibly slow delivery time. Paid for express shipping (max. 1 week) and recieved my order a month and a half later. The order tracker and invoice stated all the items were packaged however there was an entire kit missing. Not impressed whatsoever. Don't buy from this site.

  Review of 25/02/2022, following an experience of 23/12/2021 by DONNA J. *

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• 5 / 5

  

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  Great service, great price.

  Review of 25/02/2022, following an experience of 14/01/2022 by QUENTIN S. *

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• 5 / 5

  

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  Good prices, excellent range, great service and brilliant communication

  Review of 25/02/2022, following an experience of 26/01/2022 by GEORGIA W. *

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• 4 / 5

  

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  canny good no problems Thanks Steve/

  Review of 25/02/2022, following an experience of 04/02/2022 by LEO J. *

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• 5 / 5

  

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  Excellent website with plenty of choices. Good prices and excellent delivery times.

  Review of 25/02/2022, following an experience of 05/02/2022 by SOFIA M. *

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• 5 / 5

  

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  order was completed in great time; I will recommend using this website for all your modelling needs.

  Review of 25/02/2022, following an experience of 02/02/2022 by TEAGAN H. *

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