Customer reviews for afibel.com

Customer reviews

• 3 / 5

  

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  SOME TIMES THE QUALITY IS NOT AS GOOD AS EXPECTED, BUT THEY HAVE DIFFERENT AND UNUSUAL CLOTHS YOU CANNOT BUY ELSWHERE.

  Review of 19/10/2023, following an experience of 24/09/2023 by TONY M. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Anita Thank you for leaving us this feedback. I am sorry to read you are not happy with the quality of our clothing, if you can email us at service@afibel.co.uk with the reference of the garments you are not happy with we can pass this back to our marketing team to look into. Kind regards Afi Afibel Customer Services

• 4 / 5

  

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  I find the site OK and ordered easily.

  Review of 18/10/2023, following an experience of 01/10/2023 by DAISY S. *

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  Answer by afibel.com

  

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  Dear Iris Thank you for leaving Afibel a four star review. I am pleased to read you found ordering easy on the website. Have a lovely weekend and we hope to hear from you again soon! Kind regards Afi Afibel Customer Service

• 5 / 5

  

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  Site is easy to navigate

  Review of 18/10/2023, following an experience of 01/10/2023 by WENDY K. *

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  Answer by afibel.com

  

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  Dear Julia Thank you for leaving Afibel a five star review. I am pleased to read you found the website easy to navigate. Have a lovely weekend. Kind regards Afi Afibel Customer Service

• 5 / 5

  

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  Easy to navigate the site and quick delivery of excellent quality goods - very satisfied.

  Review of 18/10/2023, following an experience of 01/10/2023 by DAMIEN L. *

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  Answer by afibel.com

  

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  Dear Vivienne Thank you for leaving Afibel a five star review. I am pleased to read you found the website easy to navigate around and are happy with the prompt delivery service. I am sure the clothing looks great on! Have a lovely weekend and we hope to hear from you again soon. Kind regards Afi Afibel Customer Service

• 1 / 5

  

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  When I purchased this order I realised I didn't want it so I emailed Afibel to cancel which was at 5:20 pm and was told I could not cancel my order as it was being processed, I emailed them again and said I had a right to cancel an order within 24hours of placing it but they still refused to accept my cancellation and told me that I could refuse the delivery or return it with a cost to me which I won't be paying.

  Review of 18/10/2023, following an experience of 01/10/2023 by GREG W. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Customer Thank you for taking the time to leave us this feedback. I am sorry to read you are not happy with the service you have received. I can confirm once you have placed your order we only have a small window to cancel the orders. After 6pm on a evening all orders are processed and we are unable to cancel after this time frame. If you contact us on our service number before this time frame we are able to cancel your order as it was an email you sent to us sadly by the time we got to yours it was to late to cancel. I apologise for the inconvenience caused. Kind regards Afi Afibel Customer Service

• 3 / 5

  

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  Good

  Review of 17/10/2023, following an experience of 26/09/2023 by TOM P. *

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  Answer by afibel.com

  

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  Dear Pauline Thank you for leaving this feedback. I am pleased to read you found your experince good. If there is any feedback you would like to give we would love to hear back from you. All the best. Kind regards Afi Afibel Customer Service

• 4 / 5

  

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  Tracking via veri did not initially work said awaiting parcel on 29/9 still no show 9/10 emailed Afibel customer service as undelivered after 7 days as advised and delivered 2days later..Good customer service bad Evri tracking.

  Review of 16/10/2023, following an experience of 29/09/2023 by ABBIE H. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Anita Thank you for leaving Afibel a four star review. I am sorry to hear you had problems with tracking your order. It can take seven to ten working days for your delivery as the goods are disptached directly from our warehoiuse in France. I am sorry for any caused due to this. Kind regards Afi Afibel Customer Service

• 5 / 5

  

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  Fantastic good quality quick delivery

  Review of 15/10/2023, following an experience of 28/09/2023 by PATRICK T. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Theresa Thank you for this lovely five star review. It's fantastic to hear how pleased you are with your recent Afibel order and that it arrived in good time via our trusted delivery partner EVRI. All the best Craig Afibel Customer Services

• 5 / 5

  

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  Perfect, excellent, great

  Review of 15/10/2023, following an experience of 28/09/2023 by CAROLINE A. *

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  Answer by afibel.com

  

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  Dear Sir/madam Thank you for rating Afibel 5/5. Happy future shopping. Kind regards Craig Afibel Customer Services

• 3 / 5

  

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  Slow responding to a customers order

  Review of 15/10/2023, following an experience of 28/09/2023 by KIERAN P. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Glyn Thank you for this feedback. As our goods are dispatched directly from France we do advise 7-10 working days for delivery, this excludes weekends and evenings. I have taken a look at your account and can see your order was delivered on the 8th working day, we hope our customers agree they are worth the wait. Kind regards Craig Afibel Customer Services

  Answer by Kieran P

  

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  Craig, Didn't realise items ordered came from France. Product is good Kind Regards Glyn Jones

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• 2 / 5

  

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  No response from customer service. I diverted my order to ParcelShop (my local Tesco Express), as prompted by Evri, and received a confirmation email. I am horrified to receive a notification from them saying that my package is now being returned to Afibel following a failed delivery attempt. I have contacted Afibel customer service twice for help through their website, but no response except for automated acknowledgements. Very frustrating.

  Review of 14/10/2023, following an experience of 27/09/2023 by MOHAMMED B. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sir/madam Thank you for this feedback. Please accept my apologies that the delivery was not completed and the parcel is on it's way back to us. We have not been made aware by EVRI why this has happened, it maybe that the parcel has been damaged in transit, once we have received it back a refund will be issued. Kind regards Craig Afibel Customer Services

• 4 / 5

  

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  Delivery could be a bit faster& not wait over 3 weeks for goods.but over all very good.

  Review of 14/10/2023, following an experience of 27/09/2023 by VICTORIA E. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Eileen Thank you for taking the time to leave us this four star review, we love hearing our customers feedback. As our goods are dispatched directly from France we do advise 7-10 working days for delivery, this excludes weekends and bank holidays. We hope our customers agree our goods are worth the wait. All the best Craig Afibel Customer Services

• 5 / 5

  

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  Excellent

  Review of 13/10/2023, following an experience of 26/09/2023 by PATRICIA H. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sir/madam Thank you for taking the time to leave us this five star review. Happy future shopping. All the best Craig Afibel Customer Services

• 1 / 5

  

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  Ordered two jumpers three weeks ago still haven’t received them very poor service.

  Review of 12/10/2023, following an experience of 25/09/2023 by EMMA H. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Neil Thank you for this feedback. As our goods are dispatched directly from France we do advise 7-10 working days for delivery, this excludes weekends and bank holidays. I have taken a look at your account and our tracking is showing the parcel as being delivered on Wed 11th. If this is not correct, If you can please contact us directly at service@afibel.co.uk so we can look into this further. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  Excellent, great, perfect, many thanks

  Review of 12/10/2023, following an experience of 25/09/2023 by REBECCA P. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Margaret Thank you for rating Afibel 5/5, we really do appreciate you taking the time. We take great pride in the quality of our goods and the service we provide for our fantastic customers. Happy future shopping. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  Arrived in reasonable time. Well packed. Pleased with item as usual.

  Review of 11/10/2023, following an experience of 24/09/2023 by KARL M. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Kathleen Thank you for leaving us this five star review, we love hearing from our customers. It's wonderful to hear that your order arrived safely and in good time via our trusted delivery partner EVRI. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  excellent

  Review of 11/10/2023, following an experience of 24/09/2023 by LIAM W. *

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  Answer by afibel.com

  

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  Dear Sir/Madam Thank you for rating Afibel 5/5, much appreciated. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  All very satisfactory

  Review of 11/10/2023, following an experience of 24/09/2023 by DEAN J. *

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  Answer by afibel.com

  

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  Dear Teresa Thank you for taking the time to leave us this five star review. It's great to hear that the order received was as expected, happy future shopping. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  The website is very easy to navigate and find the appropriate items.

  Review of 11/10/2023, following an experience of 22/09/2023 by TINA G. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Julia Thank you for taking the time to leave us this fantastic five star review. It's fantastic to hear that you find our website easy to use, we have tried to make it as user friendly and accurate as possible. All the best Craig Afibel Customer Services

• 5 / 5

  

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  Good service and very good quality clothing

  Review of 10/10/2023, following an experience of 11/09/2023 by KEITH W. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sylvia Thank you for taking the time to leave us this fantastic five star review, we really do appreciate it. We take immense pride in the quality of our goods and the service we provide for our fantastic customers. Happy future shopping. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  Not as speedy delivery as other places, but reasonable.

  Review of 09/10/2023, following an experience of 22/09/2023 by STEPHANIE M. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Patricia Thank you for taking the time to leave us this five star review, we really do appreciate it. As our goods are dispatched directly from France we do advise 7-10 working days for delivery, this excludes weekends and bank holidays. We hope our customers agree our goods are worth the wait. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  A brilliant experience all round

  Review of 07/10/2023, following an experience of 20/09/2023 by DENNIS W. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Rosemary Thank you for taking the time to leave us this lovely five star review. It's wonderful to hear how pleased you are with your recent Afibel dealing. We take great pride in the quality of our goods and the high level of service we provide for our fantastic customers. Happy future shopping Craig Afibel Customer Services

• 5 / 5

  

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  First time with Afibel garments are very good material good will order again would like a quicker delivery

  Review of 07/10/2023, following an experience of 20/09/2023 by KIRSTY T. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Susan Thank you for leaving us this five star review, we really do appreciate your feedback. It's great to hear how pleased you are with your 1st Afibel order. As our goods are dispatched directly from France we do have to advise 7-10 working days for delivery, this excludes weekends and bank holidays, we hope our customers agree they are worth the wait. Kindest regards Craig Afibel Customer Services

• 1 / 5

  

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  I sent an email as I had a problem ordering a jumper for my 94 year old auntie. The subsequent reply did not solve my problem so I was forced to call. While on the phone I pointed out that I was concerned about the cost of the call but this did not speed up the customer service operator at all. I have now discovered that this call cost me £6.66. I am absolutely fuming and will not be ordering from Afibel ever again. My advice would be if you need to call them then don’t bother and take your business elsewhere.

  Review of 07/10/2023, following an experience of 20/09/2023 by ARTHUR C. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Debbie Thank you for this feedback. I'm sorry to hear of the issues you have had trying to place an order online. I have taken a look at your original email and the response provided by my colleague, and can see that your have been correctly advised how to place the order online using the offer code from a magazine. Once entered on the website the jumper would have been at the reduced price with free postage. Kind regards Craig Afibel Customer Services

  Answer by Arthur C

  

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  Unfortunately it did not work due to the 2 letters at the beginning which was not advised in the email reply. I did not have the magazine in front of me as I had left it at the care home with my auntie. I stand by my comments that your charges for phone calls are astronomical. Therefore I will not be ordering from Afibel again. If an elderly person could not order online then they would be forced to pay the huge cost of calling to order. Do you really think this if fair?

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• 4 / 5

  

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  Good choice. Products are excellent quality. Prices reasonable

  Review of 06/10/2023, following an experience of 19/09/2023 by EMMA R. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Anita Thank you for rating Afibel 4 stars, we love hearing our customers feedback. We take great pride in the quality and range of the products we have available, and believe they offer fantastic value for money. Hope to hear from you again soon. All the best Craig Afibel Customer Services

• 5 / 5

  

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  The item was delivered as scheduled. The top was made of soft fabric, and the style was good.

  Review of 06/10/2023, following an experience of 19/09/2023 by EMILY C. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Madeline Thank you for leaving us this five star review, we love hearing from our amazing customers. I'm so pleased to hear that you love your new top, I'm sure it looks fantastic. Happy future shopping Craig Afibel Customer Services

• 5 / 5

  

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  Very very pleased with my last order

  Review of 06/10/2023, following an experience of 19/09/2023 by CONNOR J. *

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  Answer by afibel.com

  

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  Dear Susan Thank you for rating Afibel 5/5. It's great to hear how happy you are with your recent order. I look forward to hearing from you again in the future. Craig Afibel Customer Services

• 5 / 5

  

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  The slippers i purchased look lovely but more importantly are very comfortable

  Review of 05/10/2023, following an experience of 18/09/2023 by BETHANY R. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Ann Thank you for taking the time to leave us this lovely five star review, we really do appreciate it. It's wonderful to hear how pleased you are with the slippers, comfort is definitely key. Happy future shopping Kind regards Craig Afibel Customer Services

• 3 / 5

  

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  Although the top I ordered was fine , I WAS NOT IMPRESSED WITH THE TIME IT TOOK TO ARRIVE ! It took far longer than other online retailers & I had to pay for this terrible delivery time !

  Review of 05/10/2023, following an experience of 18/09/2023 by FRANK S. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Dawn Thank you for this feedback. I'm pleased to hear that you like your recent purchase, I'm sure it looks fantastic. As our goods are dispatched directly from France we do advise 7-10 working days for delivery, this excludes weekends and bank holidays. I can see that your parcel was delivered on the 8th working day, I'm sorry if you believe this is too long to wait. Kind regards Craig Afibel Customer Services

  Answer by Frank S

  

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  I now ,know the goods are coming from France BUT I still believe in this day & age IT IS a m long time to wait & pay for the privilege of WAITING !

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• 1 / 5

  

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  I ordered on 18th Sep but no order history on my account. Contacted customer service, got response after a day saying there's problem with updates on website. Contacted after 7 days about my delivery as there were no updates on EVRI website. As usually customer service sadi there won't be update as this is shipping from France. Haven't received the order even after 9 days and called customer service, he even said same. After two days I received an email saying order delivered which clearly isn't. I went back to customer service saying same but they said it's delivered and cant do any action until 14 days!!! My money is gone..order not delivered after all these horrendous contacts!

  Review of 05/10/2023, following an experience of 18/09/2023 by NATHAN W. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Miss Gorantla Thank you for this feedback. I'm sorry to hear that your didn't receive your order. Please accept my apologies that the delivery was not completed as it should have been. I can confirm a full refund has now been issued, please allow upto 5 days for your bank to process this. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  This company are great i have only used them a couple of times but everything is on time good prices fast delivery thank you all great service

  Review of 05/10/2023, following an experience of 18/09/2023 by MILLIE H. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sheila Thank you for this lovely five star review. We take immense pride in the quality of our goods and the service we provide for our amazing customers. Happy future shopping. Kind regards Craig Afibel Customer Services

• 1 / 5

  

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  Loved the slipper colour and style

  Review of 05/10/2023, following an experience of 18/09/2023 by LISA W. *

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  Answer by afibel.com

  

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  Dear Patricia Thank you for this review. I'm happy to hear you loved the slippers. If you can please contact us directly at service@afibel.co.uk if something wasn't right for this one star review. Kind regards Craig Afdibel Customer Services

• 5 / 5

  

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  Nice items reasonably priced and delivered when stated

  Review of 03/10/2023, following an experience of 15/09/2023 by PETER R. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Kathryn Thank you for taking the time to leave us this lovely five star review, we really do appreciate your feedback. It's great to hear how pleased you are with your recent order and that it arrived safely and in good time via our trusted courier EVRI. All the best Craig Afibel Customer Services

• 5 / 5

  

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  Very good Catalogue

  Review of 02/10/2023, following an experience of 15/09/2023 by SASHA W. *

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  Answer by afibel.com

  

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  Dear Susan Thank you for taking the time to leave this review. We are very proud of the quality and range of products we have available for amazing customers, happy future shopping. Kind regards Craig Afibel Customer Services

• 4 / 5

  

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  Had to wait for second item, but all received now.

  Review of 02/10/2023, following an experience of 28/08/2023 by HELENA D. *

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  Answer by afibel.com

  

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  Dear Sir/madam Thank you for taking the time to leave us this four star review. I'm glad to hear that your order has now been fulfilled, please accept my apologies for the delay on the 2nd item, I hope you agree that it was worth the wait. Kind regards Craig Afibel Customer Services

• 2 / 5

  

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  Extremely slow delivery, had given up on product. However items very good when they did arrive.

  Review of 30/09/2023, following an experience of 31/07/2023 by ANTHONY K. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Linda Thank you for this feedback. As our goods are dispatched directly from France we do advise 7-10 working days for delivery, this excludes weekends and bank holidays. We hope our customers agree the goods are worth the wait. All the best. Craig Afibel Customer Services

  Answer by Anthony K

  

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  I ordered goods 30 July 2023 and items didn't show up until middle of September 2023. Very very slow on delivery. Mrs Clarke

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• 2 / 5

  

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  The goods are satisfactory, but customer services leaves a lot be desired. I will be closing my account with them

  Review of 30/09/2023, following an experience of 13/09/2023 by DYLAN S. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Carole Thank you for this feedback. I'm sorry to hear that the service you have received has not been of the standards we expect. If you would please like to contact us directly at service@afibel.co.uk so we can look into this further. Kind regards Craig Afibel Customer Services

  Answer by Dylan S

  

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  I have had queries in the past. Never answered by yourselves. I will be sending my payment then closing account

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• 5 / 5

  

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  Good quality clothes and very good value when using excellent discounts.

  Review of 29/09/2023, following an experience of 12/09/2023 by EDWARD R. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sir/madam Thank you for rating Afibel 5/5, we really do appreciate it. We take great pride in the quality of our clothes and agree they offer unbelievable value when using a discount code. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  GREAT SERVICE GREAT ITEMS

  Review of 29/09/2023, following an experience of 12/09/2023 by KIERAN M. *

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  Answer by afibel.com

  

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  Dear Janice Thank you for taking the time to leave us this lovely five star review, we really do appreciate it. We take immense pride in the quality and range of our goods and the service we provide for our amazing customers. All the best Craig Afibel Customer Services

• 5 / 5

  

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  My order was placed from an advert in the television pages. Excellent service and a bargain as items were purchased at half price and no postage.

  Review of 27/09/2023, following an experience of 04/09/2023 by QUENTIN W. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Shirley Thank you for taking the time to leave us this five star review, we really do appreciate it. I'm pleased to hear how happy you are with your recent purchase, the sweater offers unbelievable value with the added bonus of free P&P. Please keep your eye out for more advertisements in the future. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  Easy website to order from, accurate description of items. Little expensive but good quality and washes well.

  Review of 27/09/2023, following an experience of 10/09/2023 by ANDREW R. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Yvonne Thank you for this five star review, we really do appreciate you taking the time to leave this feedback. It's wonderful to hear that you find our website both accurate and easy to use. We try to make our products as affordable as possible, without compromising on the quality our customers expect. Happy future shopping Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  Great products at reasonable prices. Easy to use website. No need to contact customer service as everything is so easy

  Review of 25/09/2023, following an experience of 08/09/2023 by ROB J. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Jocelyn Thank you for rating Afibel 5/5, we love receiving our customers feedback. I'm so pleased to hear how happy you have been with your Afibel dealings, we have tried to make everything as smooth and trouble free as possible. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  As always excellent service-fast delivery-really friendly courier--always on time!

  Review of 24/09/2023, following an experience of 07/09/2023 by SASHA K. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Elizabeth Thank you for rating Afibel 5 stars, we really do appreciate it. It's great to hear how pleased you are with your recent Afibel order, and that it arrived safely and in good time via your friendly local Evri driver. Kind regards Craig Afibel Customer Services

• 5 / 5

  

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  Recommend for service and delivery

  Review of 24/09/2023, following an experience of 06/09/2023 by KIRSTY S. *

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  Answer by afibel.com

  

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  Dear Jean Thank you for taking the time to leave us this five star review, we love hearing from our customers. We take great pride in the quality of our goods and the service we provide for our fantastic customers. Kind regards Craig Afibel Customer Services

• 1 / 5

  

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  THE BRA COULD NOT FIT ME. I HAVE A DIDABILITY AND CAN ONLY USE FRONT HOOKS. I AM MEASURED BY MARKS AND SPENCER. A LOT OF MONEY DOWN THE DRAIM

  Review of 23/09/2023, following an experience of 16/08/2023 by AMBER G. *

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  Answer by afibel.com

  

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  Dear Bernadette Thank you for taking the time out of your day to leave Afibel a review. I'm sorry to hear that the item purchased was not suitable. As the item is not suitable for you we can arrange for a courier to collect the parcel. If you give one of our friendly advisors a call on 0330 123 1293 between Monday and Friday 8am - 7pm, we can arrange a courier collection from your home. Kind regards Mollie Afibel Customer Service

• 4 / 5

  

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  Satisfied with order and delivery

  Review of 23/09/2023, following an experience of 06/09/2023 by KARL W. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Muriel Thank you for leaving Afibel a 4 star review. It is great to read that you are satisfied with your order and the delivery of the goods from Afibel. Have a lovely weekend. Kind regards Mollie Afibel Customer Service

  Answer by Karl W

  

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  You are more than welcome.

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• 4 / 5

  

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  The shoes were lovely but it took a very long time for them to be delivered.

  Review of 23/09/2023, following an experience of 23/08/2023 by MARIA S. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Monica Thank you for taking the time to leave Afibel a 4 star review. It is great to read that you are satisfied with the shoes that you have received from Afibel. Just to let you know, all of our goods are shipped from France so we do advise that delivery can take 7-10 working days to arrive. All the best. Mollie Afibel Customer Service

• 4 / 5

  

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  Delivery of goods seems to take a long time to arrive. Very pleased with goods received.

  Review of 23/09/2023, following an experience of 15/08/2023 by THEO K. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Jenny Thank you for leaving Afibel a 4 star review. Just to let you know, all of our goods are shipped from France so we do advise that delivery can take 7-10 working days to arrive. We are pleased to hear that you are happy with the goods you have received from Afibel, enjoy your weekend! Kind regards Mollie Afibel Customer Service

  Answer by Theo K

  

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  Many thanks for taking the time to reply

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• 2 / 5

  

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  Site navigation was fine. Did not know why when ordering product was in stock but delivery time was far too long. Answers to emails did not answer my queries fully. Sad to say I will never order from Afibel again.

  Review of 23/09/2023, following an experience of 15/08/2023 by LINDA P. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Sheila Thank you for taking the time out of your day to leave Afibel a review. I am sorry to hear that the product you ordered was out of stock but was showing available online. I will ensure that your feedback is passed onto our Business Improvement Team to take a look into. Enjoy your weekend. Kind regards Mollie Afibel Customer Service

• 1 / 5

  

  Edit Flag

  I like the 3skirts i now have,the price. Was fine a d the delievery was on time

  Review of 22/09/2023, following an experience of 05/09/2023 by FRED E. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Patricia Thank you for taking the time to leave us this feedback. I am pleased to hear you are happy with your recent order and the the delivery service. Have a lovely weekend. Kind regards Afi Afibel Customer Services

• 5 / 5

  

  Edit Flag

  Excellent quality items.

  Review of 21/09/2023, following an experience of 04/09/2023 by WILLIAM L. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Julie Thank you for leaving us this 5/5 review. Its amazing to hear you are happy with the quality of our clothing. We hope to hear from you again soon. Have a lovely weekend. Kind regards Afi Afibel Customer Services

• 5 / 5

  

  Edit Flag

  Its the first time i have used Afibel they are great to order from delivery is easy and the prices are not to bad either thank you everyone for a good experience

  Review of 21/09/2023, following an experience of 04/09/2023 by NATALIE O. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sheila Thank you for taking the time to leave us this wonderful five star review. I'm so pleased to hear you have had a wonderful experience with Afibel and are pleased with your recent order. We hope to hear from you again soon. Have a lovely weekend. Kind regards Afi Afibel customer services

• 5 / 5

  

  Edit Flag

  Good reliable service and delivery. An excellent product

  Review of 20/09/2023, following an experience of 03/09/2023 by BENJAMIN K. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Rosamund Thank you for taking the time to leave us this wonderful five star review.It is wonderful to hear that you are pleased with the goods received and the delivery service. We always try to meet the expectations from our customers! Have a lovely weekend. Kind regards Afi Afibel customer services

  Answer by Benjamin K

  

  Flag

  You are welcome. Have a good weekend too. Best wishes Ros ✨

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• 1 / 5

  

  Edit Flag

  No one tells truth alters things to suit company

  Review of 20/09/2023, following an experience of 03/09/2023 by TOM B. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Caroline Thank you for your review. I am sorry you feel this way. If you would like to contact us on our service email service@afibel.co.uk with your concerns we can certainly look in to this. Kind regards Afi Afibel Customer Services

• 5 / 5

  

  Edit Flag

  I ordered three winter jumpers and was delighted with all three. Have purchased jumpers before which have lasted through many washes for several years... yes years.

  Review of 20/09/2023, following an experience of 03/09/2023 by LEANNE R. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Felicity Thank you for leaving Afibel a 5/5 review. I am pleased to hear you are happy with the quality of the jumpers you have received. I am sure this looks great on! We hope to hear from you again. Have a lovely weekend. Kind regards Afi Afibel Customer Services

• 4 / 5

  

  Edit Flag

  Good quality classic clothing.

  Review of 20/09/2023, following an experience of 03/09/2023 by ISOBEL Y. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I am STILL waiting for the shoes to be delivered, that I ordered on 31st August. In order to sort out this issue, I phoned Afibel. I am outraged that as a result of this call, to sort out Afibel inefficiency, I have incurred a £10 phone charge, from their Premium Rate number.

  Review of 17/09/2023, following an experience of 31/08/2023 by MARY C. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Sir/Madam Thank you for your review. I am sorry to hear you had problems with the delivery we do advise deliverys can take up top 7-10 working days as they are delivered directly from our warehouse in France. We do not have a freephone number that you can call us on however you can contact us via our email address in the future, service@afibel.co.uk. If you can send us an email we can look in to this matter, if it is a mistake we have made we will refund the telephone costs. Kind regards Afi Afibel Customer Service

  Answer by Mary C

  

  Flag

  Thank you for your reply. I have still not received the shoes I ordered on 31st August. Evri emailed a couple of times to say they would be delivered that day or next dayY, but nothing has arrived. EVRI also emailed to say that they had tried to deliver on Sunday but said no-one at home. This is not the case, as I was at home with the family and doorbell is in good working order. This is my first order with AFIBEL. I am very disappointed as I like the shoes

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• 3 / 5

  

  Edit Flag

  I have been disappointed with the last few orders I have noticed the length of your jumpers are only 24 “ long no good to me they all used to be 26”.

  Review of 17/09/2023, following an experience of 31/08/2023 by WENDY M. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Linda Thank you for leaving Afibel a 3/5 review. I am sorry to hear you are not happy with the lenght of the jumpers you have ordered. I will pass this on to our marketing team to consider. Kind regards Afi Afibel Customer Services

• 4 / 5

  

  Edit Flag

  Item came very quickly and was good value. My only problem was the ordering process and applying discount code which was unclear and didn't seem to be applying the discount till the very end.

  Review of 17/09/2023, following an experience of 30/08/2023 by ELLA M. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Andrew Thank you for leaving Afibel a 4/5 review. I am pleased to read you are happy with the prompt delivery and the clothing received. I am sorry you had problems with putting the discount on the online order, with the discounts it always works it out for you at the end before you pay. If you have any problem with this in the future please contact us on our customer service number 0330 123 1293 and one of our friendly advisors can assist you with this. Kind regards Afi Afibel Customer Service

  Answer by Ella M

  

  Flag

  Thanks for the reply. Perhaps you could make clearer on the order page that the discount is applied at the end? Andrew

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• 5 / 5

  

  Edit Flag

  Excellent perfect great many thanks

  Review of 15/09/2023, following an experience of 29/08/2023 by ANTHONY B. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sir/ Madam Thank you for leaving Afibel a 5/5 review. I am pleased to read that you have found Afibel to be excellent. We hope to hear from you again! Kind regards Afi Afibel Customer Service

  Answer by Anthony B

  

  Flag

  Many thanks

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• 5 / 5

  

  Edit Flag

  Great clothes arrived quickly and no problem with company at all. Very good.

  Review of 15/09/2023, following an experience of 29/08/2023 by DEAN T. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Norma Thank you for leaving Afibel a 5/5 review. I am pleased to read that you are happy with the clothes you have received from Afibel and with the prompt delivery service. Kind regards Afi Afibel Customer Service

• 5 / 5

  

  Edit Flag

  Ordered 3 jersey's, very pleased with quality for the price we paid. Reasonable delivery time too.

  Review of 15/09/2023, following an experience of 28/08/2023 by LEANNE S. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Jacqueline Thank you for leaving Afibel a 5/5 review. I'm sure the garments look great on, even better when they're a great price too! We hope to hear from you again soon. Kind regards Afi Afibel Customer Service

• 2 / 5

  

  Edit Flag

  Order details disappeared from my online account. Cotel item was never received. After protracted exchange of e-mails informed it was discontinued although it is still listed as 'Available: in online cataalogue. Inundated with catalogues suggesting a big cheque is coming my way with next order - Pie in the Sky! Object to having to pay 13 pence per minute if I want a telephone enquiry

  Review of 11/09/2023, following an experience of 12/07/2023 by PATRICIA T. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear James Thank you for taking the time to leave Afibel a review. I have taken a look into this for you and you are correct, the 'Cotel' item is still showing as available online. I will pass this on to ensure that this is corrected. With regards to the catalogues and advertisements you have received, these are just for promotional purposes only, I apologise for any confusions. The telephone charges are the same with all mail order companies, we do benchmark ourselves against our competitors. Take care. Mollie Afibel Customer Service

• 5 / 5

  

  Edit Flag

  Excellent

  Review of 09/09/2023, following an experience of 22/08/2023 by CAMERON F. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sir/Madam Thank you for leaving Afibel a 5/5 review. I am pleased to read that you have found Afibel to be excellent. We hope to hear from you again! Kind regards Mollie Afibel Customer Service

• 5 / 5

  

  Edit Flag

  No problems

  Review of 08/09/2023, following an experience of 20/08/2023 by PATRICIA S. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Valerie Thank your for rating Afibel five stars, we love hearing our customers feedback. It's wonderful to hear you only have good things to say regarding your Afibel dealings, happy future shopping. Kind regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  Excellent

  Review of 08/09/2023, following an experience of 21/08/2023 by GREG B. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Margaret Thank you for leaving Afibel a 5/5 review. It is great to read that you are pleased with your Afibel experience. We hope to hear from you again! Kind regards Mollie Afibel Customer Service

  Answer by Greg B

  

  Flag

  Many Thanks

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• 4 / 5

  

  Edit Flag

  I would have given five stars but I find trying to send a payment very difficult.

  Review of 08/09/2023, following an experience of 18/08/2023 by WAYNE C. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Iris Thank you for leaving us this four star review, we really do appreciate it. If you can please contact us directly at service@afibel.co.uk to discuss the issues you are having trying to send payments. Kind regards Craig Afibel Customer Services

  Answer by Wayne C

  

  Flag

  Thank you . I want to send you a payment but can't find my way through.

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• 5 / 5

  

  Edit Flag

  Happy with the one product I ordered would be happy to order again in the future.

  Review of 08/09/2023, following an experience of 20/08/2023 by NATALIE B. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sue Thank you for this lovely five star review. It's great to hear how pleased you are with your recent Afibel order, happy future shopping. Kind regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  I have always had excellent service from Afibel , no problems with delivery.

  Review of 08/09/2023, following an experience of 18/08/2023 by MATILDA J. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Mona Thank you for rating Afibel 5/5, we love hearing our customers feedback. We take immense pride in the quality of our goods, and the high level of service we provide for our amazing customers. We always aim to get any orders delivered as quickly and safely as possible. Kindest regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  I am pleased with the culotte that I bought. I had already bought it a few years ago but it got lost when I moved. house. Wonderful for the heat.

  Review of 08/09/2023, following an experience of 20/08/2023 by MOHAMMED R. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Mary Thank you for leaving Afibel a 5/5 review. I am pleased to read that you are happy with the culottes you have received from Afibel. We hope to hear from you again! Kind regards. Mollie Afibel Customer Service

• 5 / 5

  

  Edit Flag

  Two beautiful tops and quick delivery

  Review of 08/09/2023, following an experience of 20/08/2023 by KYLE S. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear June Thank you for taking the time to leave us this five star review, we really do appreciate it. I'm so pleased to hear how happy you are with your recent Afibel purchase, and that the order arrived quickly. I'm sure the tops look fantastic. Kind regards Craig Afibel Customer Services

• 4 / 5

  

  Edit Flag

  Clothing good quality at reasonable prices

  Review of 08/09/2023, following an experience of 20/08/2023 by SARAH K. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Anthony Thank you for leaving Afibel a 4/5 review. I'm sure the garments look great on, even better when they're a great price too! I hope you have a lovely weekend. Kind regards Mollie Afibel Customer Service

• 5 / 5

  

  Edit Flag

  All great

  Review of 08/09/2023, following an experience of 20/08/2023 by FREDDIE T. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Jacqueline Thank you for rating Afibel 5/5. We take great pride in the quality of our goods and the service we provide for our amazing customers. All the best Craig Afibel Customer Services

• 2 / 5

  

  Edit Flag

  The clothing ordered was very poor quality material and cut and quite unwearable, have had to return everything including a beach towel that was offered at a good price. Unfortunately even if it had been free, I would not have wanted to keep it, same goes for the clothing.

  Review of 08/09/2023, following an experience of 14/08/2023 by ISABELLA M. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Lesley Thank you for this feedback. I'm disappointed to hear that you didn't feel the clothing was of the quality expected. We have many thousands of happy repeat customers, that praise the quality and value of our products. We are more than happy to refund or exchange any unsuitable items. Kind regards Craig Afibel Customer Services

• 3 / 5

  

  Edit Flag

  Would have been higher rating except for a 4 inch difference in 2 tops purportedly the same size

  Review of 08/09/2023, following an experience of 16/08/2023 by HELEN H. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sue Thank you for this feedback. I'm sorry to hear that the tops are incorrectly sized, we are more than happy to refund any faulty item. Kind regards Craig Afibel Customer Services

• 4 / 5

  

  Edit Flag

  No comment

  Review of 08/09/2023, following an experience of 10/08/2023 by SHANNON T. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sir/madam Thank you for this four star review. Happy future shopping. Kind regards Craig Afibel Customer Services

• 4 / 5

  

  Edit Flag

  Website easy to navigate and item despatched quickly.

  Review of 08/09/2023, following an experience of 01/08/2023 by SOFIA T. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Margaret Thank you for rating Afibel 4 stars, we love our customers feedback. It's great to hear that your find our website easy to use, we have tried to make it as user friendly as possible. We always try to get orders dispatched and delivered as quickly as possible. All the best Craig Afibel Customer Services

• 2 / 5

  

  Edit Flag

  Whilst their goods are first class delivery is extremely slow.In chasing the order after 10 days we were told to allow up to15 working days.On informing them that this was far from satisfactory we received our order the next day!!

  Review of 08/09/2023, following an experience of 06/08/2023 by JOSHUA G. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Sir/madam Thank you for this feedback. As our goods are dispatched directly from France we do advise 7-10 working day, this excludes weekends and bank holidays. I have taken a look at your account and can see that the order was delivered on the 10th working day, I'm sorry if you believe this is too long to wait. Kind regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  I must complememt AFIBEL on the quality of their products and speed they mail to their customers Highly Recommend

  Review of 08/09/2023, following an experience of 18/08/2023 by RYAN C. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Irving Thank you for taking the time to leave us this fantastic five star review, we really do appreciate it. We take great pride in the quality of the goods we have available, and always aim to have them with our customers as quickly as possible. Happy future shopping Kind regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  sattisfied with garments, service etc

  Review of 08/09/2023, following an experience of 13/08/2023 by ELSIE K. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear June Thank you for this lovely five star review, we really do appreciate it. We take great pride in the quality of our goods and the service we provide for our amazing customers. Kind regards Craig Afibel Customer Services

• 4 / 5

  

  Edit Flag

  I have used Afibel for years now and always been satisfied with their services.. Thank you Afiibel.

  Review of 08/09/2023, following an experience of 13/08/2023 by KEVIN C. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Pamela Thank you for rating Afibel 4/5, we really do appreciate our customers feedback. We take immense pride in the quality of our goods and the service we provide for our amazing customers, happy continued shopping. Kind regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  excellent

  Review of 08/09/2023, following an experience of 17/08/2023 by MARY T. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Margaret Thank you for rating Afibel 5/5. We take great pride in the quality of our goods and the service we provide for our amazing customers. Happy future shopping Kind regards Craig Afibel Customer Services

  Answer by Mary T

  

  Flag

  MANY THANKS FOR YOUR KINDNESS

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• 5 / 5

  

  Edit Flag

  Lovely tops.

  Review of 08/09/2023, following an experience of 13/08/2023 by ROWENA C. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Noreen Thank you for taking the time to leave us this lovely five star review, we love hearing our customers feedback. We take great pride in the quality and range of the products we sell, ensuring our customers are always dressed to impress. Kind regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  Photographs on site clear and descriptions accurate.

  Review of 08/09/2023, following an experience of 08/08/2023 by SONIA Y. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Joanne Thank you for this lovely five star review, we really love hearing our customers feedback. Our team has spent a lot of time and effort to make our website as accurate and user friendly as possible. Kindest regards Craig Afibel Customer Services

• 4 / 5

  

  Edit Flag

  Site easy to navigate.

  Review of 08/09/2023, following an experience of 29/05/2023 by TEAGAN R. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Sir/madam Thank you for rating Afibel 4 stars. I'm pleased to hear that you find our website easy to use, we have tried to make it as user friendly as possible. Happy future shopping. Kindest regards Craig Afibel Customer Services

• 3 / 5

  

  Edit Flag

  The item was lovely, very pleased with it, however it was ordered as a birthday gift two weeks prior to the occasion and arrived a day after the event. The courier delivered the day after they received it so the delay was not with them.

  Review of 08/09/2023, following an experience of 07/08/2023 by CHARLIE K. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Angie Thank you for this feedback. As our goods are dispatched directly from France we do advise 7-10 working days for delivery, this excludes weekends and bank holidays. I have taken a look at the order and can see that it was delivered on the 9th working day, please accept my apologies that it didn't arrive in the timescale you required. Kind regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  i have always had a a good response if iv had a problem als oit is usualy sorted quickly

  Review of 08/09/2023, following an experience of 11/08/2023 by NOAH R. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Joan Thank you for taking the time to leave us this lovely five star review, we really do appreciate it. We take great pride in the high level of service we provide for our amazing customers, we always try to resolve any issues as quickly as possible. All the best Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  Excellent - Items very well made and fit perfectly.

  Review of 07/09/2023, following an experience of 06/08/2023 by RUBY K. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Norma Thank you for taking the time to leave us this lovely five star review, we really do appreciate it. I'm so pleased to hear how happy your are with your Afibel purchases, happy future shopping. All the best Craig Afibel Customer Services

• 3 / 5

  

  Edit Flag

  There was a long delay on the delivery.

  Review of 07/09/2023, following an experience of 06/08/2023 by OLIVER E. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Marion Thank you for this feedback. I'm sorry if you feel that the delivery took too long, I have taken a look at your account and can see that your parcel was delivered on the 10th working day. As our goods are dispatched directly from France we are currently advising 10-14 working days for delivery, this excludes weekends and bank holidays. Kind regards Craig Afibel Customer Services

• 1 / 5

  

  Edit Flag

  I have not received my order has been with the carrier for six days on ringing your customer service I was told to wait another four days if it had not arrived you would resend 10-14 days minimum.this means it would take over a month for me to receive my order which included a birthday gift

  Review of 07/09/2023, following an experience of 02/08/2023 by KIMBERLY C. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Ruth Thank you for this feedback. I'm sorry to hear that you have not yet received your parcel. If you would like to contact us directly at service@afibel.co.uk so we can look into this further. Kind regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  Used Afibel for years - recommended to all friends - reliable company

  Review of 24/08/2023, following an experience of 06/08/2023 by FIONA B. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Jeannie Thank you for this wonderful five star review, we love hearing from our customers. Its great to hear how pleased you have been with your Afibel orders down the years, and that you have recommended us to your friends. Happy future shopping. Kindest regards Craig Afibel Customer Services

• 4 / 5

  

  Edit Flag

  Easy to order and good quality items if a little expensive. Delivery is very slow

  Review of 24/08/2023, following an experience of 06/08/2023 by FREDDIE P. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear June Thank you for taking the time to leave us this review, we love hearing from our customers. It's great to hear that you find the quality of our products to be very good, we believe they offer fantastic value for money. Kind regards Craig Afibel Customer Services

• 3 / 5

  

  Edit Flag

  I only gave average as the free gift that was offered was not available and the replacement was not up to the quality of the original offer. I have been sent a voucher for £8 but this cannot be used online, only by posting the order.

  Review of 23/08/2023, following an experience of 04/08/2023 by CHRISTOPHER C. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Christine Thank you for this feedback. I'm sorry to hear that the free gift was no longer available, numbers on free gifts are strictly limited so we do reserve the right to offer an alternative. Please ensure the £8 voucher is included as part payment for any future postal order. Kind regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  good clothing

  Review of 23/08/2023, following an experience of 06/08/2023 by SELINA S. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Magdalene Thank you for this five review, we really do appreciate it. We take immense pride in the quality and range of our clothing to ensure our customers are always dressed to impress. All the best Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  web site easy to follow and place orders

  Review of 23/08/2023, following an experience of 03/08/2023 by JUSTINE C. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Nichola Thank you for rating Afibel five stars. It's great to hear that you find our website easy to use, we have tried to make it as user friendly as possible. Happy future shopping. Kind regards Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  The quality of the clothing is excellent

  Review of 23/08/2023, following an experience of 06/08/2023 by CARLIE R. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Marilyn Thank you for taking the time to leave us this five star review, we really do appreciate it. We take great pride in the quality and range of our goods, happy shopping. All the best Craig Afibel Customer Services

• 5 / 5

  

  Edit Flag

  Lovely top - only complaint it takes a long time for delivery.

  Review of 21/08/2023, following an experience of 04/08/2023 by HARRISON J. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

  Flag

  Dear Wendy Thank you for rating Afibel 5 stars, we love hearing our customers comments. I'm so pleased to hear that you love your new top, I'm sure it looks fantastic. As our goods are dispatched directly from France we do advise 7-10 working days for delivery, this excludes weekends and bank holidays. We hope our customers believe our goods are worth the wait. Kind regards Craig Afibel Customer Services

• 4 / 5

  

  Edit Flag

  The clothes are usually good quality and my mother is always pleased. we had to wait a long time for her cardigan though. the invoice for it was with us before the goods.

  Review of 21/08/2023, following an experience of 29/06/2023 by JORDAN K. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Kay Thank you for taking the time to leave us this four star review, we love hearing from our customers. It's great to hear how pleased your mum is with her recent orders, I'm sure she looks fantastic. I'm disappointed to hear there was a delay with you receiving the cardigan, I do hope your mum was pleased when it did finally arrive. Kind regards Craig Afibel Customer Services

• 4 / 5

  

  Edit Flag

  Good products generally altho' on this occasion I returned it.

  Review of 21/08/2023, following an experience of 04/08/2023 by TARA E. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Cheryl Thank you for leaving us this four star review. I'm sorry to hear that your recent purchase wasn't suitable, we are always happy to exchange or refund goods if returned in unworn condition in original packaging. All the best Craig Afibel Customer Services

• 2 / 5

  

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  Poor communication with Afibel, delivery took 2 weeks, when sending an email the order number was incorrect so had to call, customer service, the first customer adviser hang up before I could finish asking her my question. The whole episode took up so much of my time. Will think twice before I place another order.

  Review of 20/08/2023, following an experience of 03/08/2023 by LEANNE H. *

  *Pseudonymized data at the request of the author

  Answer by afibel.com

  

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  Dear Sir/madam Thank you for this feedback. I'm disappointed to hear of the trouble you have had with your recent Afibel order, its certainly not the level of customer service we expect. As our goods are dispatched directly from France we do advise 7-10 working days for delivery, we hope our customers believe our goods are worth the extra little wait. Kind regards Craig Afibel Customer Services

  Answer by Leanne H

  

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  Dear Customer Services My main complaint was communication problems. 1) the order number I was given was not recognised, therefore I could not send an email 2) the customer care telephone call I made, the advisor was not very helpful at all. The second call I made to customer care, was very helpful, I was informed the delivery would be with me the following week, however it appears it was the wrong information, as I was advised by Evri the next day that they would be delivering. Although the long delay in delivering my last order was beyond your control, it would have been easier if a message explaining this, could have been posted on your website.

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