carethy.co.uk

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Information carethy.co.uk

  • Company

  • Description

    Online Wellness. Dietetics & Nutrition Products, Beauty, Pregnancy, Hygiene & Health, Childhood. We send to your home within 24/48 hours.

  • Address

    Calle de la Física, 2-4 Llinars Park 08450 Llinars del Valles

  • Website

    https://www.carethy.co.uk/

  • Category

    Health and beauty

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Customer reviews

  • 5 / 5 1
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    Verry good

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  • 5 / 5 1
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    Great!

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  • 5 / 5 1
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    Excellent service. Quite expensive for delivery but the more you order is better as only 1 delivery charge. Communication on delivery great too. Will def use them again.

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  • 5 / 5 1
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    I'm very satisfied, everything packed in perfect condition, I highly recommend

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  • 1 / 5 1
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    Bottle was half empty

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    Answer by carethy.co.uk
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    Good morning! Thank you for your comment. We have verified that an agent is already handling your case. Thank you very much!

    Answer by Ian K
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    The agent is useless. They are asking me to show the envelope I received the fragrance in. Which I told them I threw away. They haven't helped at all

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  • 5 / 5 1
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    It’s was my first time shopping in the site! I just loved it!

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  • 5 / 5 1
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    Easy to use website , excellent prices and quick delivery

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  • 5 / 5 1
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    I had a lovely experience. The delivery time was ok and the products are amazing. Recommended.

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  • 5 / 5 1
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    Delivery came on time, good service

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  • 5 / 5 1
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    Excellent service

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  • 4 / 5 1
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    Great price, but long lead time. I didn't realise it was coming from Spain!

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  • 5 / 5 1
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    Delivery in time. Good quality of the product.

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  • 5 / 5 1
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    Just live it

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  • 4 / 5 1
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    Great service excellent delivery

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  • 5 / 5 1
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    Very quick delivery and competitive prices. This is the 3rd time I have ordered from Carethy and they have provided good service on each occasion.

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  • 4 / 5 1
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    Light and good

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  • 5 / 5 1
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    Great shampoo

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  • 5 / 5 1
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    Lovely and easy to use.

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  • 5 / 5 1
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    Good product with ontime delivery

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  • 1 / 5 1
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    Bait and switch.sent a £1 body moisturiser instead of a£50 hair product. Refuses to collect and refund. Reported to trading standards

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    Answer by carethy.co.uk
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    Good morning! Thank you for your comment and we are sorry for what happened. But we asked you for photos to verify what happened and you have not sent them to us so we have not been able to initiate a complaint. Thank you

    Answer by Sonia M
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    I sent you photos. You then asked for more photos. I sent you more photos. You then still wanted more photos. The Consumer Rights act and trading standards are clear. I went through the invoice and noted all the issues. After further checks, the goods I thought were OK (not baited and switched our smaller bottles than I paid for) are actually not the real products My bank is recovering my money from you currently. I have informed you, and it is still the case, that the entire order is waiting to be picked up and is unused

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  • 5 / 5 1
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    Item arrived in good time.

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  • 5 / 5 1
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    10 out of 10

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  • 1 / 5 1
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    Very slow customer service . It took them 2 week to find out that my parcel is not coming( lost or even not posted ) and several reminders that they need to refund me … 3 weeks later still no refund .

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    Answer by carethy.co.uk
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    Good morning Thank you for your comment Our agent sent you the refund information on 2/6/2022. Please check your bank account to make sure you have received it. Thank you very much

  • 5 / 5 1
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    V good

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  • 5 / 5 1
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    Great experience and kept informed the whole time

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  • 5 / 5 1
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    Easy to use website and prompt delivery

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  • 5 / 5 1
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    I was a bit concerned after reading other negative reviews about Carethy, but my experience was really positive. Very easy ordering process, good prices and I was able to obtain a product which was out of stock everywhere else. My order was fulfilled with no problems, quick delivery within the timescale I was advised of, and I was kept fully updated on progress throughout. I’d definitely use them again and would highly recommend them, so although others may have had less than ideal experiences that’s not always the case! Probably like all companies- a few issues now and then, but overall great!

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  • 3 / 5 1
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    The delivery had taken over a week to get to my doorstep, a more rapid delivery would be better.

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  • 5 / 5 1
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    Quality Price & Service

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  • 1 / 5 1
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    The packets I received are not the same

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    Answer by carethy.co.uk
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    Good morning! We are sorry for this incident, we sent you an email to solve it. We are waiting for your reply Thank you

    Answer by Patrick T
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    I regret that I have not received any emails from you to solve the problem

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  • 5 / 5 1
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    Very satisfied with my purchase

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  • 5 / 5 1
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    Have no complaints whatsoever.

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  • 5 / 5 1
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    Goods arrived promptly and in good condition, with good information sent throughout transit

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  • 4 / 5 1
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    Delivered in good time.

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Very helpful in getting my order processed

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  • 5 / 5 1
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    Very easy to use and order, prompt delivery in good condition

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  • 5 / 5 1
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    Despite the product evidently coming via Royal Mail from Spain it was exactly as desvribed and arrived within of the delivery time span promised.

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  • 5 / 5 1
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    Fast delivery!

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  • 5 / 5 1
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    It came well packed and quickly No more to say

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  • 5 / 5 1
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    I found it very easy to navigate the web site for the product. Delivery was on time. In all it was easy to obtain the product and as previously the Helix Original does exactly what is claimed it can do. I re omens this product to anyone who tells me they have arthritis as it has helped me to regain movement and get rid of the pain I was suffering. I would recommend Carethy for this product every time.

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  • 5 / 5 1
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    Quick delivery and good priced products

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  • 5 / 5 1
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    Everything was fine . Parcel coming in time, good packing.

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  • 5 / 5 1
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    Excellent service, very quick and efficient.

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  • 5 / 5 1
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    All very easy,came quite quickly too.

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  • 5 / 5 1
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    Ease of ordering, very fast delivery would definitely recommend.

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  • 3 / 5 1
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    The first part of the order was gine but They couldnt fulfil the entire order and said they would issue a refund but I still haven't received it.

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  • 5 / 5 1
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    Great communication perfect condition

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  • 5 / 5 1
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    Best price I could find for this item online

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  • 3 / 5 1
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    I ordered some products from Spain and had to wait more than 1 month to get them and ended up missing one I'm also still waiting for the reimbursement. The times for delivery should be improved and the updated tracking information for the orders, 1 month without information is not a good experience.

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  • 5 / 5 1
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    Easy too order. Kept me informed re delivery seeing it was being delivered weed to a different country I was very impressed and they arrived as they said it would

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  • 5 / 5 1
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    Great communication.

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  • 4 / 5 1
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    Very long time to arrive

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  • 5 / 5 1
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    Excellent service, arrived when they said it would on time, not damaged brilliant thankyou, I was so excited when I saw you offered this product, usually buy it on holiday, but due to covid not able to go, so when I saw you could order this I went ahead, again first class service

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  • 5 / 5 1
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    good

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  • 5 / 5 1
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    Navigating the web site and placing the order was simple and the delivery was very prompt.

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  • 5 / 5 1
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    The only website that sells the only propolis for children with no added sugars. Easy to buy and good price.

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  • 5 / 5 1
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    As advertised with prompt delivery

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  • 5 / 5 1
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    Great thanks.

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  • 5 / 5 1
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    Very good

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  • 2 / 5 1
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    Parcel arrived in time, but shampoo was open and half of it was all over the staff I ordered. Very disappointed ☹️

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    Answer by carethy.co.uk
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    Good morning We are sorry to hear this. Remember that you have 14 days to complain about any incident with your order. You should contact Customer Service when incidents occur. Thank you

  • 5 / 5 1
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    Excellent product. As described. Works brilliantly

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  • 5 / 5 1
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    Delivery on time and exactly what we ordered. Thank you

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  • 5 / 5 1
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    Easy order, good price and delivery as promised. Communications throughout. Thanks.

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  • 3 / 5 1
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    I made my order in April, but advised it would arrive late which was good. However, I am certain that I ordered the 1 litre Redken Conditioner not the Shampoo. When the wrong bottle arrived after all the delay I was very disappointed. I shall have to look elsewhere for the Conditioner.

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  • 5 / 5 1
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    I just love everything about this

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  • 5 / 5 1
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    A big thank you for a speedy despatch, very happy customer

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  • 5 / 5 1
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    Good range of products on line easy ordering and on time delivery

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  • 5 / 5 1
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    Fast delivery

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  • 5 / 5 1
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    Great service waited not long for h to d items

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  • 5 / 5 1
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    thank you arrived fast and very well packed

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  • 5 / 5 1
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    Excellent service

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  • 5 / 5 1
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    Was very sceptical about ordering as reviews not brilliant, but the sun cream I wanted was an amazing offer so placed a small order , from first order received email to been dispatched & could track progress & result my order arrived as promised & will definitely will be making another order . So thankyou carethy amazing prices especially when on offer & excellent follow ups with emails & good tracking . 👍

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  • 5 / 5 1
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    Very good service.

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  • 2 / 5 1
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    The product sent was not exactly what was in the photo (the ingredients were different and hence I could not use it as I am allergic to some products). I was offered £10 of bonus points instead of a refund of £31. In the end though they did say they would refund, and presumably due to Brexit complications, did not expect me to send the products back. When I've got my refund the shampoo is going to a charity.

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  • 4 / 5 1
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    Everything satisfactory except the delivery charge which cost more than the purchase! This, I suppose, is due to the exorbitant increase in Royal Mails charges.

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  • 5 / 5 1
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    Items arrived as specified & didn’t take long to arrive. Genuine review.

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  • 5 / 5 1
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    First rate company delivered as quoted. Had stock and clear understanding of the quantity of the product you were ordering. Thank you

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  • 5 / 5 1
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    Lovel products at great price

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    Easy to order. Arrived by due date. Great price for thus product

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    Very good, great service. I would recommend.

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  • 5 / 5 1
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    Just a fantastic service and will order again 😁

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  • 4 / 5 1
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    Unfortunately difficult to obtain and coming from abroad postage is more expensive and takes longer, however company good

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  • 5 / 5 1
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    Many thanks for your fast delivery and also a great price

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  • 1 / 5 1
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    Really unhappy as the sizes I ordered and were advertised are not the ones that were delivered to me. A friend highly reccomended this site to me but I won't be using again as I don't have any confidence that I'd receive what I paid for.

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  • 5 / 5 1
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    Good product

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  • 4 / 5 1
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    great

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  • 4 / 5 1
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    Good to find another supplier of Clarins at a reasonable price and excellent delivery. Keep up the good work and keep me notified of any special offers on this particular product

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  • 4 / 5 1
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    Excellent service

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  • 5 / 5 1
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    Fabulous Loewe Miami perfume. Excellent service. Thank you 😊

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  • 5 / 5 1
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    Great service. Second order received in good time. Really pleased with the prices and discount. Exceptional service. Highly recommended Thank you

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  • 5 / 5 1
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    It’s one of the only companies that actually have this particular face cream . I have sensitive skin and it’s the only product I can use.

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  • 5 / 5 1
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    Fast service, (not next day but it is from Spain) but within a few days. I can not fault any of the service they provide. . I have used this company many times and will continue to use them for the monthly items I am needing.

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  • 3 / 5 1
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    The product is excellent, the order was processed but delivery took 4 days from Spain to UK? You should reconsider this as is an important product and people wouldn't order it if they wouldn't need it. For me came 4 days late unfortunately and this was the fact that upset me. I am happy to be able to do this review and tell that the shipping was very inconvenient unfortunately in my case. Arrived in the last day of time given...anyway. Good luck.

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  • 5 / 5 1
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    This is a tried and trusted suntan cream that does not require reapplication after every dip in the pool. Excellent product and excellent communication and service from Carethy

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  • 5 / 5 1
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    Excellent, so happy, highly recommend

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  • 5 / 5 1
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    very happy as was kept updated on progress of delivery and arrived when scheduled Very good product and would recommend

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  • 5 / 5 1
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    I have ordered several times from Carethy and have always received prompt and excellent service. I will most definitely continue using this efficient company. Thank you

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  • 5 / 5 1
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    Excellent web site to access spainish products, good price and prompt delivery.

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  • 4 / 5 1
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    Good

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  • 5 / 5 1
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    Excellent service.

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  • 5 / 5 1
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    Love it

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  • 5 / 5 1
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    Very good

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  • 5 / 5 1
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    Very pleased with the service and the ensure plus we're very nice

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  • 5 / 5 1
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    I ordered from the UK, a product unavailable to buy here. Very happy with the ordering process and communications. Delivery took a little longer than when ordering from a local supplier but that wad expected. Product arrived in approx 10 days and I have re ordered :-)

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  • 5 / 5 1
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    All arrived well packaged and as ordered

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  • 5 / 5 1
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    Good price fast delivery

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  • 5 / 5 1
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    Great service. Thank you!

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  • 5 / 5 1
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    Very good service.

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  • 5 / 5 1
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    First class service

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  • 5 / 5 1
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    Easy transactions and fast delivery

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  • 5 / 5 1
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    You guys did an excellent job sourcing the product I need, and I appreciate the effort for updating me for its status. Thank you again and more success for your company.

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  • 5 / 5 1
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    Good price and prompt delivery

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  • 5 / 5 1
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    Excellent service

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    ____

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