Customer reviews

• 4 / 5

  

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  Fast delivery recommends

  Review of 22/11/2021, following an experience of 17/10/2021 by TANYA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great smell x

  Review of 22/11/2021, following an experience of 20/10/2021 by ADAM K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Well packed. Great service.

  Review of 22/11/2021, following an experience of 19/10/2021 by KIERAN A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 22/11/2021, following an experience of 20/10/2021 by RACHEL W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thank you.

  Review of 22/11/2021, following an experience of 15/10/2021 by BEN R. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  This company is legitimate and tracking numbers supplied were fine but the website wouldn't allow me to enter my order number and I had to contact them by email - Good customer service response from Maribel - You can purchase with confidence but the products in my case were double the usual asking price, so balance this against how much you want or need it. The delivery is slow due to custom checks caused by Brexit comes from Spain via Netherlands - add a week or so to normal delivery time.

  Review of 22/11/2021, following an experience of 11/10/2021 by FIONA R. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning Shirley, thank you for your review. We are deeply sorry about this whole situation. We have been through massive technical problems and we are in rush to fix them as soon as possible. As well, we are very thankful for your opinion as we can improve our service knowing our customer's experience. Do not hesitate on asking us any further information needed. Kind regards,

• 5 / 5

  

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  Excellent service, items gratefully received on time

  Review of 19/11/2021, following an experience of 21/10/2021 by ELLIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great prices and excellent products with fast delivery 5*

  Review of 19/11/2021, following an experience of 20/10/2021 by KELLY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very efficient

  Review of 19/11/2021, following an experience of 23/10/2021 by KIRSTY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivered as indicated

  Review of 19/11/2021, following an experience of 19/10/2021 by JADE B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Carethy dealt with my order very quickly was leased to receive it. I like this shower gel lovely.

  Review of 19/11/2021, following an experience of 23/10/2021 by PHILIP E. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  did not receive an email after purchase so had no idea on status of order. i could not find a contact email on the website and only found it by luck when someone left the contact email on their review - not good as they don't have the basics handled. i did receive my order however.

  Review of 19/11/2021, following an experience of 15/10/2021 by RYAN J. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning Michael, Thank you for the review. We are deeply sorry about the confirmation email as we have a massive problem with forwarding this notification. You can always contact us through our Customer Care service form in our website and we will assist you immediately. Kind regards, Carethy Team.

  Answer by Ryan J

  

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  I tried that but it will only work with an order reference number which I didn't have at the time as I did not get the confirmation email 🤷‍♂️

  Answer by Ryan J

  

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  I tried that but it will only work with an order reference number which I didn't have at the time as I did not get the confirmation email 🤷‍♂️

  Answer by carethy.co.uk

  

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  Good morning, Thank you for contacting us. We have checked through our system and the tracking states that the order has been delivered the past 2021-10-23, is this information correct? Kind regards,

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

  Answer by Ryan J

  

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  Yes that's correct but the whole process was a headache. I won't buy from here again

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• 5 / 5

  

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  Very quick and kept updated at all times on order progress

  Review of 19/11/2021, following an experience of 18/10/2021 by WILL M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order arrived on time and in good condition. Good quality product and packaging.

  Review of 19/11/2021, following an experience of 05/10/2021 by DYLAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order went through quickly and no problems on delivery

  Review of 19/11/2021, following an experience of 18/10/2021 by JOSHUA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing delivery and belongs

  Review of 16/11/2021, following an experience of 07/10/2021 by JAYDEN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent prices. Easy to order. Kept well informed of arrival and very easy to track. Arrived well packed .

  Review of 16/11/2021, following an experience of 18/10/2021 by NATALIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good

  Review of 16/11/2021, following an experience of 16/10/2021 by EILEEN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fantastic prices for good quality products.

  Review of 16/11/2021, following an experience of 19/10/2021 by CAROLE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fantastic

  Review of 16/11/2021, following an experience of 10/10/2021 by GARY A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The only thing I could criticise is that it took a while to get my parcel

  Review of 16/11/2021, following an experience of 15/10/2021 by TIM J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very very good

  Review of 16/11/2021, following an experience of 15/10/2021 by TANYA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good products

  Review of 16/11/2021, following an experience of 18/10/2021 by CHARLES W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent just what I asked for beautifully finished thank you

  Review of 16/11/2021, following an experience of 19/10/2021 by JASON K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very quick delivery.

  Review of 16/11/2021, following an experience of 18/10/2021 by KIRSTEN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Nice and fast

  Review of 16/11/2021, following an experience of 14/10/2021 by ELLIOT G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service

  Review of 16/11/2021, following an experience of 18/10/2021 by VICKY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super fast and efficient service. Amazing value! Thank you!

  Review of 16/11/2021, following an experience of 16/10/2021 by MOLLY G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent quick delivery

  Review of 16/11/2021, following an experience of 10/10/2021 by SCARLETT Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Exactly what I needed and super fast delivery considering it was coming from overseas! Thank you!

  Review of 16/11/2021, following an experience of 14/10/2021 by EDEN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order and delivery and price point good.

  Review of 16/11/2021, following an experience of 17/10/2021 by BETHANY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  nice

  Review of 16/11/2021, following an experience of 04/10/2021 by KARL Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Purchased medication herbal for my dog who suffers from arthritis in her hips, the tablets which help her so much can only be purchased in Spain, Carethy sorted out all paperwork and sent over my Labradors much needed meds, the only downside is the time it takes to receive the medication, this obviously is not the company at fault but the Spanish postal system. Therefore if you require urgently I would recommend you buy ASAP as my items took 3 weeks to arrive. Carethy staff help in any way they can and can forward the tracking information if required although unless you read Spanish, (thankfully I do) this information is useless.

  Review of 16/11/2021, following an experience of 12/10/2021 by QUENTIN P. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning, Thank you so much for your positive review. We are very glad to hear that the whole process was satisfactory. Do not hesitate on asking us any doubt you may have. Kind regards, Carethy Team.

• 5 / 5

  

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  Good

  Review of 16/11/2021, following an experience of 09/10/2021 by PETE W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good

  Review of 13/11/2021, following an experience of 11/10/2021 by CARMEN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick delivery , well packaging

  Review of 13/11/2021, following an experience of 12/10/2021 by NATASHA G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Arrived in good time and product in good condition.

  Review of 13/11/2021, following an experience of 09/10/2021 by JOHN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  First order seamed to take a long time, second order was much quicker. All arrived well and as described

  Review of 13/11/2021, following an experience of 15/10/2021 by REBECCA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  good - purchase arrived well packed and on time.

  Review of 13/11/2021, following an experience of 07/10/2021 by BARRY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I really like to by from Carethy and I definitely would recommend my family and friends.

  Review of 13/11/2021, following an experience of 13/10/2021 by ALEXA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very pleased - first time of using Carethy, will be using them again.

  Review of 13/11/2021, following an experience of 14/10/2021 by SUMMER B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good price but long wait for product and no much of communication.

  Review of 13/11/2021, following an experience of 01/10/2021 by NAOMI M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy site to navigate. Price good and was delivered as promised.

  Review of 13/11/2021, following an experience of 10/10/2021 by KEITH R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good, the order was fulfilled, as required, and shipping updates were given until the parcel arrived

  Review of 13/11/2021, following an experience of 13/10/2021 by OSCAR H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I didn't like the response 😕 on May order. 2 days before arrival send me a refund of missing items plus the the waiting time and one of the containers was cracked 😢

  Review of 13/11/2021, following an experience of 15/10/2021 by ALEXA W. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team.

• 5 / 5

  

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  Ordered perfumes- good value and they arrived in time (about a week) with no hassle to the UK. I was worried about shipping (think it was sent from Spain) and customer etc, but all problem free. Will use again.

  Review of 13/11/2021, following an experience of 11/10/2021 by KIERAN K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivery quite good considering it came from Spain. Company kept me up to date with process

  Review of 10/11/2021, following an experience of 15/10/2021 by GREG M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Competitively priced and prompt delivery. Would definitely recommend and use again

  Review of 10/11/2021, following an experience of 13/10/2021 by DUNCAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The Carethy web site is easy to navigate the products are well displayed you can not go wrong.

  Review of 10/11/2021, following an experience of 14/10/2021 by BRADLEY G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Product was perfect and very fast delivery and very good price hope to deal with again

  Review of 10/11/2021, following an experience of 14/10/2021 by LINDA M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Product easy to reorder but had to pay an administration fee which did not seem to apply to a new order. Arrived well packed and well tracked.

  Review of 10/11/2021, following an experience of 13/10/2021 by KIRSTY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service- easy to order, online and arrived quickly. Would definetly recommend this company.

  Review of 10/11/2021, following an experience of 05/10/2021 by TOBY R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Unclear they were based in Spain. Order arrived damaged and had been put in box that way. They won't pay for return P&P. Offered me 5 euros or 500 of their points! Still unresolved. 😡

  Review of 10/11/2021, following an experience of 08/10/2021 by LEANNE P. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning, Thank you for contacting us. We are deeply sorry about what happened with the order. We are sorry that the outside packaging has a small damage because of the transit; as we can see this did not affected the products' state. We have transferred the information to the correspondant department to talk with the courier and investigate what had happened during the shipping. Nevertheless, we are still waiting for a better conclusion in this matter. We are at your entire disposal. Kind regards, Carethy

  Answer by Leanne P

  

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  Been waiting now over a week for your reply. How long can it take?

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• 5 / 5

  

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  Ordered my lip balms and found the service excellent. Great prices and delivery was within a week. Highly recommend

  Review of 10/11/2021, following an experience of 14/10/2021 by SOFIA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick and prompt delivery.

  Review of 10/11/2021, following an experience of 03/10/2021 by KIRSTY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really easy to buy from Thank you

  Review of 10/11/2021, following an experience of 05/10/2021 by PETE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product and service, very fast delivery from Spain to UK. Will buy again.

  Review of 10/11/2021, following an experience of 11/10/2021 by AVA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivery takes a little longer as it is from abroad but arrived intact and all perfect.

  Review of 09/11/2021, following an experience of 09/10/2021 by OSCAR S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service. Arrived very quickly. Would highly recommend.

  Review of 09/11/2021, following an experience of 11/10/2021 by SOPHIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use website, took longer to arrive than I was expecting, but good price.

  Review of 09/11/2021, following an experience of 08/10/2021 by MANDY K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Navigation on the site is easy. I am impressed by the speed of sending the items bought. Good service!

  Review of 09/11/2021, following an experience of 12/10/2021 by SCOTT C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Great service. However, my order was prepared & shipped from outside the UK. It took a while for it to arrive (about two weeks).

  Review of 09/11/2021, following an experience of 03/10/2021 by HARLEY G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  This was my first transaction with Carethy and having read some very negative reviews I was quite nervous. But everything went well, I was kept informed of my item’s progress and it was delivered in perfect condition. And the price was competitive.

  Review of 09/11/2021, following an experience of 06/10/2021 by MAISIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It's fast and efficient I've got everything on time The product is good too

  Review of 09/11/2021, following an experience of 11/10/2021 by MAX R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good

  Review of 09/11/2021, following an experience of 05/10/2021 by KEELEY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great

  Review of 09/11/2021, following an experience of 03/10/2021 by MARY T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order description accurately stated delivery perfectly executed. Thsnk you

  Review of 09/11/2021, following an experience of 03/10/2021 by DAVE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Yes great arrived when you said Good excellent service

  Review of 09/11/2021, following an experience of 09/10/2021 by ELLIE A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It did take a long time to arrive (longer than the expected delivery date by quite a lot), and the website implied that the product was coming from the UK - Not really a complaint, I just think that it ought to be more clear. However, it is all here now and arrived in perfect condition.

  Review of 09/11/2021, following an experience of 30/09/2021 by GREG J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The "uk"in their address suggests it is a UK company, but its Spanish based, and consequently there is some delay, but not great, in delivery. Overall good service and products

  Review of 09/11/2021, following an experience of 03/10/2021 by GORDON G. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning, Thank you so much for your positive review. We are very glad to hear that the whole process was satisfactory. Do not hesitate on asking us any doubt you may have. Kind regards, Carethy Team.

• 5 / 5

  

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  This razor was/ pocket knife was so good 😊 but I had to return it as it wasn’t what i wanted

  Review of 09/11/2021, following an experience of 04/10/2021 by VANESSA S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good

  Review of 09/11/2021, following an experience of 01/10/2021 by JEREMY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The product was easy to order on the website. Delivery was on time. My only criticism was the way in which the product was packed. There wasn't enough parcel tape used, so the product could have come out before arriving.

  Review of 09/11/2021, following an experience of 11/10/2021 by GAVIN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good

  Review of 09/11/2021, following an experience of 06/10/2021 by ADRIAN J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My order came as promised very pleased.

  Review of 08/11/2021, following an experience of 04/10/2021 by OLIVIA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good

  Review of 08/11/2021, following an experience of 05/10/2021 by OSCAR M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  After 10 days they told me the item is out of stock, terrible company

  Review of 08/11/2021, following an experience of 06/10/2021 by JANE M. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team

  Answer by Jane M

  

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  Now that I left a review I get contacted, but not my emails!!!

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• 5 / 5

  

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  Received and exactly as described, the best price on google

  Review of 07/11/2021, following an experience of 30/09/2021 by SOPHIA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They deliver regularly and always have my product in stock

  Review of 07/11/2021, following an experience of 04/10/2021 by ERIN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  fast shipping and well packed. Everything arrived perfectly fine.

  Review of 07/11/2021, following an experience of 02/10/2021 by JOEL R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  On top of postage there was an additional “administration charge”

  Review of 07/11/2021, following an experience of 07/10/2021 by CARLIE W. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team

  Answer by Carlie W

  

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  I was charged an administration fee of £2.10 in addition to very high shipping costs. I have never come across this sort of fee for online purchasing. In addition I was charged £8.53 per unit and you now advertise it as £1.95 per unit. The whole experience has been troubling.

  Answer by Carlie W

  

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  I was charged an administration fee of £2.10 in addition to very high shipping costs. I have never come across this sort of fee for online purchasing. In addition I was charged £8.53 per unit and you now advertise it as £1.95 per unit. The whole experience has been troubling.

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• 5 / 5

  

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  I am delighted with your fast and easy to order services. 100% recommended

  Review of 05/11/2021, following an experience of 05/10/2021 by CRAIG S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Whilst the price quoted on the website was competitive, they added an "Admin Fee" of £2.99" AFTER the final checkout total was shown. This figure was added after I had input my card details so there was no opportunity to cancel. I find this practice very underhanded and misleading. I would NEVER use them again. Delivery was rather slow.

  Review of 05/11/2021, following an experience of 01/10/2021 by CRAIG G. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  /"Good morning, Thank you for contacting us. Please, we invite you to put in contact through support@carethy.net in order to assist you properly immediately. We remain at your entire disposal. Kind regards. Carethy Team/"

  Answer by Craig G

  

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  I'm not sure what the merchant wants me to do. I've explained their underhand tactics with regards to charging an Admin Fee. If they wish to refund it, I would be happier, but I think they need to abolish Admin Fees and instead if they need to raise prices slightly, that would at least be morally much better.

  Answer by carethy.co.uk

  

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  Good morning, We are seeing that the administration fee is for paying with PayPal. This is a charge that the payment platform itself is charging by using this payment method. We do not put it; nevertheless, this fee is explained in our General Conditions. Kind regards, Carethy.

  Answer by Craig G

  

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  I have NEVER been charged for using PayPal before.

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• 5 / 5

  

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  Competitive price and prompt delivery. Kept updated about the status of my order

  Review of 05/11/2021, following an experience of 05/10/2021 by BETH A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery

  Review of 05/11/2021, following an experience of 04/10/2021 by ALEXA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service and fast delivery, many thanks.

  Review of 03/11/2021, following an experience of 03/10/2021 by VANESSA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivered as promised

  Review of 03/11/2021, following an experience of 01/10/2021 by BEN A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A trouble free transaction. Much appreciated.

  Review of 03/11/2021, following an experience of 07/10/2021 by KATIE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service. Quick delivery thank you

  Review of 03/11/2021, following an experience of 29/09/2021 by SABRINA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivered on time and as described.

  Review of 03/11/2021, following an experience of 30/09/2021 by GRAHAM Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Googled original search, came up with Carethy - ease of use to navigate site, superb price, ordered, lots of emails during various stages - always kept up to date on progress, delivered by Royal Mail, did not realise goods were coming from abroad. Excellent service - would use again

  Review of 03/11/2021, following an experience of 26/09/2021 by TIM T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Seamless delivery, just as fast as from UK.

  Review of 03/11/2021, following an experience of 06/10/2021 by JIM D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use site arrived on time would use again

  Review of 03/11/2021, following an experience of 27/09/2021 by COLIN W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Not a simple site to navigate. No logic to the site. Need to phone if decide to cancel repeat orders. Not user friendly. However my order always arrives and payments always taken

  Review of 03/11/2021, following an experience of 06/10/2021 by ADRIAN W. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning Patricia, Thank you for contacting us. We are deeply sorry that our customer care service has not solve doubts as expected. Please, contact us through info@carethy.net or support@carethy.net in order to be assisted immediately. We do also have a customer care service contact form in our website. We are at your entire disposal. Kind regards, Carethy

• 5 / 5

  

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  Fast

  Review of 02/11/2021, following an experience of 02/10/2021 by SCOTT A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order, frequent updates on progress and speedy delivery.

  Review of 02/11/2021, following an experience of 05/10/2021 by REBECCA M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The soap sent to me is different from the picture on your website. The one sent to me if for “dull skin” while the picture on your website which is what I wanted is for “brightening and toning”. Secondly the delivery took too long, I was told the soap was in Netherlands at some point.

  Review of 02/11/2021, following an experience of 28/09/2021 by CHRISTIAN K. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning, Thank you for contacting us. We are deeply sorry about this inconvenience with your order. We kindly ask you to send pictures to info@carethy.net: -Picture of the product recieved -Picture of the barcode of the product. With that we will solve the situation immediately. Kind regards, Carethy.

• 1 / 5

  

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  Dishonest website added weird extra charges at the last stage of checkout. Took 2 weeks to arrive. Avoid

  Review of 02/11/2021, following an experience of 01/10/2021 by JAKE R. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning Matthew, Thank you for contacting us. We are deeply sorry about the inconvenience. We want to confirm that the price you are going to pay is shown before clicking the purchase buttom in order to verify that everthing is correct. We do not charge for any extra cost without customer's consent and decision. We are at your entire disposal through info@carethy.net for any doubt you may have. Kind regards,

  Answer by Jake R

  

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  What is yoga charge? Admin charge?

  Answer by carethy.co.uk

  

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  Good morning, The Yoga charge is a sefe fee for in case of incident with your order, you are fully covered. But this is something optional and you can select or not when purchasing. Kind regards, Carethy

  Answer by Jake R

  

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  No, 5here was no.option to remove it

  Answer by carethy.co.uk

  

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  Good morning, Thank you for contacting us. You can remove or select the Yoga Warranty in the final step, the resume price where you can put the discount points or coupons and select or remove this warrany. Kind regards,

  Answer by Jake R

  

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  No, that's simply a lie. There was no option to remove this. At no point was the word warranty visible and no option to remove it.

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• 2 / 5

  

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  I looked carefully for Clarins Dry Skin Cleansing milk, not much around. Carethy’s photo was of the product I wanted. The label was legible, so I bought it. What arrived was another product, not for dry skin. I sent feedback which was ignored until I reported my experience to Trustpilot. I then received an email from Carethy asking for the purchase reference which I supplied. Have heard nothing since then, really adding insult to injury. I had already supplied the purchase number when I first reported my dissatisfaction to them, so don’t know why they needed it a second time. All this is time wasting.

  Review of 02/11/2021, following an experience of 02/10/2021 by OSCAR H. *

  *Pseudonymized data at the request of the author

  Answer by carethy.co.uk

  

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  Good morning Arlene, Thank you for contacting us. We are seeing that the agent put in contact with you yesterday in order to solve the situation. For us to fix the problem we must see a picture of the product recieve in order to show it to the correspondant department and claim to fix the error with visual probes. We kindly ask you to send us the picture in order to solve the incident immediately. Kind regards, Carethy.

• 5 / 5

  

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  Site was easy to use.

  Review of 02/11/2021, following an experience of 25/09/2021 by PATRICK H. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order