Customer reviews
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The locker was much larger than we expected and easily held 2 carry on bags plus 3 small laptop size bags and some shopping. The entire process was easy and it was a short stroll to both stations.(we arrived at one and left from the other). Would absolutely use again
Review of , following an experience of by DAN H. *
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It was easy and fast, in my opinion a bit expensive, but a place to leave your bags if you have no other options.
Review of , following an experience of by LEAH W. *
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Very quick booking, easy and quick!
Review of , following an experience of by JOHN M. *
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Very convenient and easy to use
Review of , following an experience of by TINA W. *
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A little bit expensive, it should be possible to pay per hours and not per days.
Review of , following an experience of by IAN S. *
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Easy operation.
Review of , following an experience of by KELLY H. *
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We had to wait 20 minutes because our code wasn’t working and nobody answered the phone, although after this incident everything went fine.
Review of , following an experience of by FREDDIE W. *
*Pseudonymized data at the request of the author
Answer by citylocker.parisFlagthank you for your message We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions. remain attentive to your text messages
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literally useful system, easy to use
Review of , following an experience of by EVA S. *
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easy to find, easy to use, price was right.
Review of , following an experience of by JAMIE R. *
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I had a great experience with City Locker. It was convenient (happened to be close to our hotel), and they were very prompt with the access information, and the instructions were good. On top of that, I needed to extend the reservation by a day, and the person I worked with via email was very helpful in extending the reservation. This was a great service and I would definitely recommend.
Review of , following an experience of by WAYNE A. *
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easy, handy and very well located, a few min walk from Saint Lazare Train station and Opera / Roissy Bus, it's super practical a bit pricey if you only need it for a few hours (between check out and transport for instance) as they only do prices for the full day, but I am satisfied
Review of , following an experience of by NOAH H. *
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・I ordered online in advance, so I don't have to worry about not having a locker to use after I go.
Review of , following an experience of by KEVIN M. *
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Everything with city locker was perfect for our early arrival in Paris. We dropped off our bags and kept busy until our apartment was ready. No problems at all!!
Review of , following an experience of by COURTNEY K. *
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Not so easy to use it but really efficient
Review of , following an experience of by PHOEBE D. *
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everything worked perfectly, the locker is easy to use. The price is quite high because you are obliged to book a whole day. And the location is not really near chatelet, the nearest metro station is Reaumur Sebastopol.
Review of , following an experience of by OSCAR M. *
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Easy to navigate, and purchase. A better explanation on how to use the access codes would be an improvement.
Review of , following an experience of by PAUL R. *
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everything worked as expected
Review of , following an experience of by GEORGE R. *
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It was really easy to use. The lockers were big enough to accommodate 4 backpacks.
Review of , following an experience of by ALISON W. *
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Great!
Review of , following an experience of by JAMES B. *
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Lockers should be in two sizes with two prices. Too expensive. Too high to put heavy bags in (for a woman). Promote WiFi. No cell reception.
Review of , following an experience of by LEO R. *
*Pseudonymized data at the request of the author
Answer by citylocker.parisFlagthank you for your message Mary We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
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Locker was safe due to double key protection (one at the door and one for the locker) Price was too much (it costs 15 €) per day
Review of , following an experience of by REECE R. *
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Easy to use and safe. Close to Chatelet station.
Review of , following an experience of by MATTHEW P. *
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Als ich das Gepäck um 18 Uhr abholen wollte ging der Locker nicht auf. Bei der angegebenen Telefonnummer hörte man ein Tonband. Einfach stressig
Review of , following an experience of by JOANNE M. *
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Answer by citylocker.parisFlagthank you for your message Gabriele We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
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absolutely awesome, lots of convenient locations, easy use and clear directions.
Review of , following an experience of by ANDREW M. *
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Alles hat perfekt geklappt!
Review of , following an experience of by GEORGIA C. *
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Good option. Only need to have option to pay money by ideal & also direct phone pick up service on emergency number instead only chat.
Review of , following an experience of by ARTHUR W. *
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Excellent. A handy service located between Gare du Nord and Gare l'Este, and closer to the latter. It is not staffed, and operates entirely based on online booking and keypads. Separate codes are issued for the door in the street and for each locker, and they are unique to each user. What is more, if you rent a locker across several days, the codes for door and locker change each day. All codes are issued to you when your booking is paid for and confirmed. We found the place easily,b it was clean enough, in an area frequented by many travellers. There is an unavoidable set of stairs if you approach from Gare l'Este, so be prepared to carry your luggage. We found the booking and usage process seamless, and would recommend if you need to store luggage in Paris near the stations.
Review of , following an experience of by ELLIOT R. *
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Easy to use
Review of , following an experience of by CARRIE G. *
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Easy to use. We did not experience any problem.
Review of , following an experience of by ANDY K. *
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Easy to use, gave me a feeling of confidence that my bags would be safe
Review of , following an experience of by FREYA R. *
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Easy to book. Just next to the station.
Review of , following an experience of by BARRY G. *
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The door lock wasn't opening with the code I got on my phone, had to contact them to open the door for me. It was such a mess both when I went there to put my stuff and came back to take them. They should improve their door lock. Otherwise everything was fine.
Review of , following an experience of by NEIL M. *
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Answer by citylocker.parisFlagThanks for your feedback and using our service; The keypad will be changed so that dialing the code will be easier.
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It was very easy to order lockers online the day prior to when we wanted them stored.
Review of , following an experience of by JASON R. *
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This is a great service - accessible, convenient and easy to use. The size of the lockers is generous, either for those with large cases or travelling lightly but as a group. The only aspect I'd change would be to have a different entry code for the door, located on a busy street, and the locker itself once inside. It strikes me that this would make it even more secure.
Review of , following an experience of by FREDDIE B. *
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Answer by citylocker.parisFlagThank you very much for your feedback and for using our service. We transfert your advise to our security department; merci
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Comodo, pratico, pulito e disponibilità (via mail) ad un cambio.
Review of , following an experience of by JIM H. *
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Very well located. Easy access. Simple to use. Lots of room and lots of time. Highly recommend
Review of , following an experience of by SELINA C. *
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Good location, simple to use and many available lockers :)
Review of , following an experience of by EDEN R. *
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Excellent service offering. Good location options.
Review of , following an experience of by ZOE W. *
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Easy and priced fairly
Review of , following an experience of by GORDON B. *
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The code system worked perfectly, but a bit pricy in my opinion. Also I struggled slightly to find the location from Gar d'lest, had to go up a steep pair of stairs with my luggage to reach the street level. Maybe I just took an anwkard route. Also a bit of a walk from Gar'D nord to pick up.
Review of , following an experience of by ISABEL M. *
*Pseudonymized data at the request of the author
Answer by citylocker.parisFlagThanks for your feedback. The locker can feet up to 3 luggage so that it make 5 euros per day/locker = best price in town for a secured luggage storage :) The google link you have on your booking confirmation helps you find the location.
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Had a fantastic experience - great location 5 mins walk from the Gare du Nord, totally efficient - love that you get codes and manage access yourself. Great customer service when I had to extend my rental. Excellent all round!
Review of , following an experience of by TOBY H. *
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I was able to leave my suitcase with peace of mind
Review of , following an experience of by CARRIE W. *
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Cool but costly
Review of , following an experience of by MAISIE R. *
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It was easy to understand and use.
Review of , following an experience of by MAISIE S. *
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A brilliant service! Easy to book, codes for door and locker sent promptly by text and no problem using when we arrived at the City Locker location in Paris.
Review of , following an experience of by OSCAR W. *
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The lockers are really big
Review of , following an experience of by ARTHUR D. *
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Too expensive. Close to the station and big lockers.
Review of , following an experience of by ALAN C. *
*Pseudonymized data at the request of the author
Answer by citylocker.parisFlagHello Emma, On the site it is written From 2€, you have access to information on the site The daily price is 12.00 € or 15.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
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Great location, perfect size lockers
Review of , following an experience of by PAULINE W. *
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Fast and convenient!
Review of , following an experience of by BRUCE J. *
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good service worked well
Review of , following an experience of by KIERAN R. *
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pay attention that some time some lockers give errors and you have to attempt 3 times
Review of , following an experience of by NAOMI H. *
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It was perfect. Couldn’t even imagine an easier system and setup.
Review of , following an experience of by STEPHANIE M. *
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Convenient and Easy
Review of , following an experience of by JOSEPH M. *
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was ok
Review of , following an experience of by CANDICE L. *
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Great location, minutes,away from Gare Du Nord, easy to access.
Review of , following an experience of by CANDICE L. *
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Fantastic
Review of , following an experience of by HANNAH L. *
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Very useful for travellers needs. Wonderful location - not far from the shopping centres, restaurants, Roissy bus CDG Airport, ReR A to Disneyland and a supermarket. Information about usage is available next to the door via QR code. The locker is to order online which is very clear and easy to do.
Review of , following an experience of by ISABELLE L. *
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Good way to store luggage. Lockers are quite large. We reserved three lockers because we had 6 suitcases and, in the end, we only used 2 lockers. There is no possibility to cancel or modify the reservation once you have paid. That is not right.
Review of , following an experience of by VICKY R. *
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Answer by citylocker.parisFlagHello and thank you for your message We remind you that when ordering you have all the information clearly explained. The size of the lockers is clearly marked: "85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag." In addition As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
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Everthing perfekt
Review of , following an experience of by ANNA C. *
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It should have a bath and a table to make us take things without have to put the luggage on the floor.
Review of , following an experience of by DUNCAN J. *
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Door code didn't work, luckily someone was able to let us in.
Review of , following an experience of by ALEXA R. *
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Answer by citylocker.parisFlaghello and thank you for your message the door worked very well, more than another customer was able to enter. just do the right code slowly ;) the main thing was that you could easily revuper your luggage
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Happy to know the city locker in Paris
Review of , following an experience of by JOEL G. *
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It is a very useful thing for a traveller
Review of , following an experience of by CARRIE R. *
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Very easy to use and safe, we didn’t have any problem with it.
Review of , following an experience of by JACKSON R. *
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We just wanted to leave one suitcase for 2 hours and we had to pay for the whole day... :( 15 euros..... As there was no one to talk to on the phone or in the place... Won't do it this way again
Review of , following an experience of by OSCAR M. *
*Pseudonymized data at the request of the author
Answer by citylocker.parisFlagHello Thank you for your message, from the beginning it is listed the price for the rental of a locker and it is specified that it is the price per day. You validated your order yourself without anyone forcing you. our customer service is available from 8 a.m. to 10 p.m. every day. You receive an automatic sms as soon as you call us, just answer it
Answer by Oscar MFlagMuy bien, pisha, lo que tú digas, que no me interesa vuestro servicio si es para menos de 10 horas, que ya lo sé
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Il city Locker funziona bene ma non dal telefono, se sei in viaggio di enta scomodo prenotare da PC o chiedere a qualcuno...specificherei meglio che è solo online. Per il resto funziona bene!
Review of , following an experience of by ELLIOT L. *
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Literally booked use of this locker the night before I needed it after a quick Google search. The access codes were texted and emailed immediately, & Google maps directed us easily from Gare de l'Est. It is a 5 minute walk from both Gare de L'Est and Gare du Nord. Good size locker - fitted a large suitcase plus bags inside. Only downside is some are up high - it took me and my husband to lift it due to the weight (family of 4) so just something to bear in mind if you are a lone traveller, or family travelling with only 1 adult. Can't fault the service - it did exactly what we needed it to do, and our luggage was stored safely for the day
Review of , following an experience of by KEN M. *
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Very close to the train station, spacious and secure
Review of , following an experience of by FIONA K. *
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Ideal para visitar la torre si tienes un vuelo por la noche.
Review of , following an experience of by ISAAC T. *
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Very easy to use and near the train station. Would use again.
Review of , following an experience of by ROB J. *
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The service itself is very good. Ordering & paying the locker in advance was simple. However, I think the price is a little bit too high.
Review of , following an experience of by KIRSTEN C. *
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Servizio ottimo in posizione strategica.consigliato
Review of , following an experience of by JANE S. *
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City Locker was a life-saver when I had hours to kill before my flight out of Paris and didn't want to drag lots of luggage with me. I had gone first to Bounce Luggage which felt like a scheme because they were not at the address given (I'm glad I didn't pay site unseen). City Locker was great, everything worked as expected, they cost was reasonable and I felt safe the whole time.
Review of , following an experience of by SOPHIE R. *
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Straight forward and easy to follow instructions. I couldn't do check-in till late and this place secured my belongings while I went out to explore Paris. Would definitely use this service again!
Review of , following an experience of by DAVE W. *
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This was honestly the best service I've ever come across. I wish I could find more location like this back home in Malaysia and in the UK where my brother lives. I will definitely recommend this to my friends. It's safe and secure and easy to use.
Review of , following an experience of by ARCHIE P. *
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Cool fast and easy locker service, but a bit pricey.
Review of , following an experience of by WENDY C. *
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Cumpriu com o que promete
Review of , following an experience of by NAOMI M. *
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Good. Felt safe.
Review of , following an experience of by MEGAN C. *
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molto buono
Review of , following an experience of by JESSICA R. *
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Really good offer to let your bags one day and go around in the town. Downside is a bit difficult to gather all the information. For example, the door is a bit heavy to open, don't give up, your code is valid, the door is old! Second, please note that a box is very large, enough for 4 backpacks or one big luggage. We did book several boxes before entering the place because we didn't know how big the boxes were. Otherwise great + good location + secure.
Review of , following an experience of by JAYDEN E. *
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Very easy to order and you can do everything on your phone
Review of , following an experience of by SEAN K. *
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Super easy to use and very convenient!
Review of , following an experience of by MATILDA L. *
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Bad customer service
Review of , following an experience of by JIM T. *
*Pseudonymized data at the request of the author
Answer by citylocker.parisFlagHello You contacted us following your cancellation of your trip to Paris. As we have told you, we are not responsible for the cancellation of your trip and our general conditions of sale are clear on this subject and you validated them when you made your reservation. As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement. We offered you a credit note that you declined.
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I love City locker! We were able to Story our 2 backpacks in this HUGE lockers easily. Its very save with door combination + locker combination. Although i rate only 4 Stars because the locker was quite für from any train Station.
Review of , following an experience of by KIMBERLY R. *
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Practical, easy to access, good locations.
Review of , following an experience of by NOAH R. *
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Aaaa
Review of , following an experience of by DENNIS D. *
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Convenient and easy to follow the instructions
Review of , following an experience of by SHANNON K. *
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Convenient, Secure way to store your bags so that you can explore Paris between travel or lodging check-in. This is located right near the Seine, Notre Dame, and the Jardin du Luxembourg. Its a great place for photos, souvenir shopping, and choice of many cafes for dining.
Review of , following an experience of by ISAAC T. *
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Worked perfectly. :)
Review of , following an experience of by TARA G. *
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Could be opened at least until midnight
Review of , following an experience of by GORDON S. *
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good!
Review of , following an experience of by EILEEN M. *
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Great
Review of , following an experience of by JIM G. *
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Very very good
Review of , following an experience of by CHRISTIAN C. *
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In the middle between Gare de l‘est and Gare du Nord.
Review of , following an experience of by PHILIP M. *
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Very good. The neighborhood is a little difficult to navigate. And the facility could use a paint job.
Review of , following an experience of by STEFAN B. *
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Horrible experience
Review of , following an experience of by ELEANOR M. *
*Pseudonymized data at the request of the author
Answer by citylocker.parisFlagHello Thanks for your message You contacted us following your cancellation of your trip to Paris. As we have told you, we are not responsible for the cancellation of your trip and our general conditions of sale are clear on this subject and you validated them when you made your reservation. As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement. We offered you a credit note that you declined.
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Easy to use, practical place to drop of your bag whilst waiting to check in to a hotel or catching a late flight.
Review of , following an experience of by STACEY H. *
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Awesome experience, fast and easy. Highly recommended.
Review of , following an experience of by PATRICIA A. *
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Easy, fast.
Review of , following an experience of by ZACHARY M. *
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Easy to use, big lockers
Review of , following an experience of by FIONA H. *
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