Customer reviews for citylocker.paris

Customer reviews

• 5 / 5

  

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  Good experience

  Review of 24/09/2022, following an experience of 08/09/2022 by MARTIN P. *

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• 5 / 5

  

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  Super einfach zu bedienen, perfekt um seine Koffer abzustellen

  Review of 24/09/2022, following an experience of 08/09/2022 by RUBY S. *

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• 5 / 5

  

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  Ubicación excelente cerca de Paris Nord. Fácil acceso y uso de los lockers.

  Review of 24/09/2022, following an experience of 08/09/2022 by KEN L. *

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• 5 / 5

  

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  It’s simple and safety, and there is a big enough space to check your luggage.

  Review of 23/09/2022, following an experience of 26/07/2022 by SUZANNE H. *

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• 5 / 5

  

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  I highly recommend if you’re in Paris and need a place to store your luggage for the day. It’s affordable and easy to use.

  Review of 23/09/2022, following an experience of 05/09/2022 by JOSHUA M. *

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• 5 / 5

  

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  Buen sitio

  Review of 23/09/2022, following an experience of 07/09/2022 by MILLIE L. *

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• 1 / 5

  

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  No customer support after 10pm and the lockers can't be operated even if you're in the premises sometimes. Had a horrible experience , couldn't operate the locker and had to change all my flights. Was told by security that police will be called on me. They charged me an extra days stay because their locker won't open on time. Cost me 300 euros to change all my travel plans. Can't recommend at all.

  Review of 23/09/2022, following an experience of 11/09/2022 by FREDDIE P. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Thank you for your message. Let's remember the truth. As soon as you place your order, you know the opening hours (8 a.m. to 10 p.m.). For the security of the premises and the luggage present in the lockers, we want security to be optimal. You preferred to come at closing time it's your choice but you knew there was a risk when you arrived at the door at 9:59 p.m. and 33 seconds the hour is the hour, after the hour it is not the hour anymore Our security service has asked you to leave the room because the alarm has gone off and has warned you that the Police will intervene because the alarm is ringing... This story is less Hollywood than yours, but it aims to tell the truth.

• 5 / 5

  

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  Everything was excellent! Thank you!

  Review of 23/09/2022, following an experience of 11/09/2022 by CAMERON M. *

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• 5 / 5

  

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  Felt very secure, fast, convenient and efficient. Easy to book and use

  Review of 17/09/2022, following an experience of 28/08/2022 by JANE J. *

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• 5 / 5

  

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  Easy to book and passcodes were sent immediately.

  Review of 17/09/2022, following an experience of 02/09/2022 by DANIELLE A. *

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• 5 / 5

  

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  Fácil y práctico de usar, el precio es un poco elevado pero se entiende por la ciudad.

  Review of 17/09/2022, following an experience of 06/09/2022 by SABRINA S. *

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• 4 / 5

  

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  We were in need of a locker for all the baggages just to visit Paris freely and without any weight and we have google it. We found City Locker services and we liked it. There were really no options of rental, for example price for hour, information about how many bags fit on the locker and we just bought two lockers when one was good. As one locker is 15€, we have paid too much for the space and time. Any way the system worked fine and was intuitive. We liked the space and it's a referal we have for another time in Paris :)

  Review of 17/09/2022, following an experience of 06/09/2022 by BARRY E. *

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• 5 / 5

  

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  Super easy to navigate. I had to extend one day and they helped me over WhatsApp super quickly. Felt very safe. Would use again!

  Review of 17/09/2022, following an experience of 28/08/2022 by TEAGAN K. *

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• 5 / 5

  

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  Great location, easy to use, well priced

  Review of 17/09/2022, following an experience of 06/09/2022 by ALAN H. *

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• 4 / 5

  

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  Good easy to use and lots of space, I found it expensive, considering that even if you need a couple of hours you have to pay the whole day 15€

  Review of 17/09/2022, following an experience of 04/09/2022 by CRAIG E. *

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• 5 / 5

  

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  Totalmente recomendable

  Review of 17/09/2022, following an experience of 06/09/2022 by LEAH C. *

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• 5 / 5

  

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  Worked perfectly.

  Review of 17/09/2022, following an experience of 23/08/2022 by REBECCA L. *

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• 5 / 5

  

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  Good spot

  Review of 17/09/2022, following an experience of 08/09/2022 by WILLIAM E. *

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• 2 / 5

  

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  One of the three lockers that I rented would shut and lock. I ended up sitting in the area so my stuff wouldn’t get stolen. I don’t think the place is checked too often. The unit that wouldn’t lock had tape on it marked evidence.

  Review of 17/09/2022, following an experience of 31/08/2022 by FIONA H. *

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• 5 / 5

  

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  Immediate answer, clear instructions

  Review of 17/09/2022, following an experience of 07/09/2022 by KIERAN J. *

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• 4 / 5

  

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  Excellent but a lit bit expensive

  Review of 17/09/2022, following an experience of 01/09/2022 by NOAH K. *

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• 5 / 5

  

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  Excellent service. Safe lockers to store luggage.

  Review of 17/09/2022, following an experience of 02/09/2022 by ALISON S. *

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• 5 / 5

  

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  Fácil de contratar, y muy cómodo para ir de visita por París si no sabes donde dejar las maletas, muuuy recomendable!!

  Review of 17/09/2022, following an experience of 06/09/2022 by WAYNE L. *

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• 5 / 5

  

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  It's so easy to use. Affordable prices and it was so easy to use.

  Review of 17/09/2022, following an experience of 01/09/2022 by DANIEL C. *

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• 4 / 5

  

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  Estaría mejor si tuviera un horario más amplio.

  Review of 17/09/2022, following an experience of 03/09/2022 by ABIGAIL S. *

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• 5 / 5

  

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  Molto comodo e semplice da usare

  Review of 17/09/2022, following an experience of 06/09/2022 by NEIL M. *

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• 5 / 5

  

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  Had an issue getting inside and needed to call customer service. They responded within 5 minutes and helped me in via text.

  Review of 17/09/2022, following an experience of 03/09/2022 by SONIA C. *

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• 5 / 5

  

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  Easy to book

  Review of 17/09/2022, following an experience of 01/09/2022 by SEAN H. *

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• 5 / 5

  

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  Easy booking process

  Review of 17/09/2022, following an experience of 06/09/2022 by FREDDIE M. *

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• 5 / 5

  

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  Perfetto, easy to use and very helpful

  Review of 17/09/2022, following an experience of 31/08/2022 by KARLIE A. *

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• 5 / 5

  

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  Comodissimo e ottimo!

  Review of 11/09/2022, following an experience of 02/09/2022 by MANDY W. *

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• 5 / 5

  

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  All went okay.

  Review of 11/09/2022, following an experience of 30/08/2022 by JEREMY G. *

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• 5 / 5

  

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  All good

  Review of 11/09/2022, following an experience of 04/09/2022 by NOAH J. *

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• 4 / 5

  

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  the service works good and I felt safe leaving my belongings at the locker location.

  Review of 11/09/2022, following an experience of 02/09/2022 by GRANT C. *

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• 5 / 5

  

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  Tutto perfetto

  Review of 11/09/2022, following an experience of 29/08/2022 by DALE S. *

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• 5 / 5

  

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  This is a fantastic, very easy solution for keeping your luggage safe when you have a few hours before checking into your hotel or before departure. Worked perfectly upon prior booking by Internet, and for us it was just around the corner from our accommodation.

  Review of 11/09/2022, following an experience of 31/08/2022 by SELINA M. *

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• 5 / 5

  

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  Es un servicio muy práctico y eficiente, bien ubicado y seguro. Totalmente recomendado para recorrer la ciudad liviano.

  Review of 11/09/2022, following an experience of 03/09/2022 by JADE C. *

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• 5 / 5

  

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  Beautiful

  Review of 11/09/2022, following an experience of 27/08/2022 by ADAM W. *

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• 5 / 5

  

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  Easy peasy. A convenient way to unburden of luggage before checking in to Accommodations

  Review of 11/09/2022, following an experience of 10/08/2022 by ELIZABETH D. *

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• 1 / 5

  

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  Terrible.

  Review of 11/09/2022, following an experience of 08/08/2022 by BETH R. *

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• 5 / 5

  

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  Very easy to use

  Review of 11/09/2022, following an experience of 19/08/2022 by GAVIN L. *

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• 5 / 5

  

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  Convenient and easy to use.

  Review of 06/09/2022, following an experience of 28/08/2022 by ISAAC B. *

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• 5 / 5

  

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  Best way to store your luggage!

  Review of 06/09/2022, following an experience of 26/08/2022 by ELEANOR R. *

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• 5 / 5

  

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  Fue fácil de co orar y gestionar. Podrían ser con un poco más de espacio porque solo alcanza máximo una maleta mediana/grande o dos maletas de 10 kg.

  Review of 06/09/2022, following an experience of 28/08/2022 by ISABEL W. *

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• 5 / 5

  

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  Very easy to find and use. First time using a locker and it was great. Instructions very clear, good location.

  Review of 06/09/2022, following an experience of 24/08/2022 by LEWIS M. *

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• 5 / 5

  

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  Everything great.

  Review of 06/09/2022, following an experience of 22/08/2022 by HELENA K. *

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• 4 / 5

  

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  Experience super easy. Just too expensive for what it is.

  Review of 06/09/2022, following an experience of 23/08/2022 by TOBY W. *

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• 5 / 5

  

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  La verdad que funcionó super bien. Se necesita un código para entrar y después otro para abrir la taquilla. Es genial

  Review of 06/09/2022, following an experience of 09/08/2022 by QUENTIN C. *

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• 5 / 5

  

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  Quick, easy and simple way to store your luggage while you wander Paris!

  Review of 06/09/2022, following an experience of 27/08/2022 by ANTHONY M. *

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• 5 / 5

  

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  5 minutes walking from Paris est Lockers are big (2 Backpacks) fit easily

  Review of 06/09/2022, following an experience of 21/08/2022 by SEBASTIAN W. *

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• 4 / 5

  

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  very easy to use and we all felt safe leaving our bags there

  Review of 06/09/2022, following an experience of 22/08/2022 by MASON B. *

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• 4 / 5

  

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  Very good service in an excellent location. Only thing that could be better: provide more clear instructions on how it works, it was not extremely clear that in order to recieve the access codes the reservation had to made on the website before arriving.

  Review of 06/09/2022, following an experience of 27/08/2022 by LIAM K. *

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• 3 / 5

  

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  The idea is great, but too complicated to extend while you are not there and too expensive service.

  Review of 06/09/2022, following an experience of 04/07/2022 by PAULINE R. *

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• 4 / 5

  

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  It's a bit too expensive, but it felt very secure and was very easy and quick to use. 24/7 access would be a welcome addition

  Review of 06/09/2022, following an experience of 28/08/2022 by DONNA P. *

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• 5 / 5

  

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  large lockers, easy acces with codes, works perfectly well.

  Review of 06/09/2022, following an experience of 26/08/2022 by EDWARD D. *

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• 5 / 5

  

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  Conveniently located and easy to use

  Review of 06/09/2022, following an experience of 26/08/2022 by ALISON E. *

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• 5 / 5

  

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  clear

  Review of 06/09/2022, following an experience of 26/08/2022 by STEPHEN B. *

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• 5 / 5

  

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  Good service :)

  Review of 06/09/2022, following an experience of 24/08/2022 by SHANNON F. *

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• 5 / 5

  

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  Fácil y seguro acceso a través de un código por mail o teléfono. Lo único que en los lockers entra una valija de 21 kg aprox. Chequear medidas antes de abonar. El resto todo perfecto!

  Review of 06/09/2022, following an experience of 28/08/2022 by WAYNE R. *

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• 5 / 5

  

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  Easy to use.

  Review of 05/09/2022, following an experience of 23/08/2022 by ROWENA R. *

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• 3 / 5

  

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  Late response

  Review of 05/09/2022, following an experience of 19/08/2022 by HARRY M. *

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• 5 / 5

  

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  It was great and near the Eiffel tower :)

  Review of 05/09/2022, following an experience of 24/08/2022 by RACHEL K. *

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• 3 / 5

  

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  The dimensions mentioned on the website were different from the size of the locker allotted. We had planned to put 3 bags in our locker, but were forced to rent out an additional locker at the last minute, after depositing out 1st bag. Had we known this, we would have gone to a different service provider, who charge per bag

  Review of 05/09/2022, following an experience of 23/08/2022 by MARY M. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello thank you for your message I want to reassure you that the dimensions indicated on our site are the dimensions of our lockers. W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker. You should make sure that your luggage(s) will fit in this locker. Depending on the size of your luggage, you can store up to 3 cabin suitcases in 1 locker.

• 3 / 5

  

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  Wi-Fi wasn’t work and we can’t go inside for a long time Also was little bit garbage in it

  Review of 04/09/2022, following an experience of 18/08/2022 by KIMBERLY R. *

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• 5 / 5

  

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  My luggage was kept safe and secure for a few days while I went out of the city. The only suggestion (or word of warning) I would make is that you cannot choose the height of your locker. I’m not very tall, and I was traveling alone, and I was assigned to a locker rather high on the wall, meaning I had to lift a very heavy suitcase up there. Other than that, however, I felt like my stuff was safe, and it’s a great location—a two minute walk from Gare du Nord’s main entrance and its metro/RER entrances! Would recommend!

  Review of 04/09/2022, following an experience of 20/08/2022 by WILL P. *

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• 5 / 5

  

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  Cómodo, rápido y sencillo. Recomiendo tener cuidado con gente que se puedan encontrar en la puerta con dudosas intenciones. No entrar a dejar las maletas con otras personas dentro y comprobat que la puerta quede totalmente cerrada tanto al entrar como al salir. En mi caso había una persona dentro que no llevaba maletas, me preguntó si hablaba francés y tuve que decirle que saliera para meter los códigos.

  Review of 04/09/2022, following an experience of 22/08/2022 by MAX M. *

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• 4 / 5

  

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  Safe stay for the luggage.

  Review of 04/09/2022, following an experience of 23/08/2022 by KEELEY J. *

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• 5 / 5

  

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  Excellent, it couldn’t be easier. Secure and clean facilities. We left a couple of big pieces of luggage for a week while we traveled Europe with backpacks. After booking online we received an email confirming the booking and a list of daily codes we could use each day for the main door and to access our luggage. That’s very convenient as it allows you to come back at any time during your booking to pick stuff from your main luggage in case you need it. Really satisfied with the service and we’ll use it again.

  Review of 31/08/2022, following an experience of 07/08/2022 by JESSICA S. *

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• 5 / 5

  

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  It was easy and simple.

  Review of 31/08/2022, following an experience of 18/08/2022 by BRADLEY B. *

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• 5 / 5

  

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  Very nice!

  Review of 31/08/2022, following an experience of 07/08/2022 by VICTORIA H. *

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• 5 / 5

  

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  Great place

  Review of 31/08/2022, following an experience of 21/08/2022 by JOEL W. *

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• 4 / 5

  

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  Overall a very good experience. I read each locker would hold 3 pieces of luggage….I didn’t see the dimensions. I would say 3 small pieces of luggage. Fortunately we were able to get 2 additional lockers at the same sight. We were in process of moving my daughter here for school so we had 4 large cases, 1 small case and 3 backpacks which we managed to fit into 4 lockers. It was great to have a place not to far from our BnB to drop our luggage in the early morning when we arrived while awaiting our 3 pm check in. It allowed us to sightsee in the interim. I would definitely recommend!

  Review of 31/08/2022, following an experience of 03/08/2022 by LUCY M. *

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• 5 / 5

  

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  No problems at all.

  Review of 31/08/2022, following an experience of 14/08/2022 by PATRICIA S. *

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• 5 / 5

  

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  Service was smooth and intuitive to use, no issues with the codes. Being able to Drop of our luggage only 2 minutes from the train station gave us a full further day of exploring. 2 Lockers for 3 people was enough size.

  Review of 31/08/2022, following an experience of 14/08/2022 by KAREN P. *

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• 2 / 5

  

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  The hours are terrible. We didn't realize this was not 24 hours access... your luggage is only accessible.between 8 am to 10 pm. We nearly missed our flight because our luggage was trapped in the locker after their 'open' hours. It caused us tremendous stress and expense on account of not being able to access our luggage when we needed it.

  Review of 31/08/2022, following an experience of 16/08/2022 by NATALIE W. *

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  Answer by citylocker.paris

  

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  Hello Thank you for your message. Our opening hours are clearly indicated on the website but also on the shops. When placing your order, you had all the necessary information (time information, addresses and codes are specified in the order confirmation email) We remind you that our sales department, on a very exceptional basis, allowed you to recover your luggage the next day without having to pay for the additional day.

  Answer by Natalie W

  

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  You should consider making your facility 24 hours. Tourists are arriving tired; speaking different languages, stressed trying to navigate your website and even getting a phone to work internationally is difficult, so people don't read all the stickers on the door or the fine print of emails. Maybe if you had a big sticker with the times on each locker door, we may have noticed it. My review may save some other tourist from making the same mistake we made about the hours.

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• 4 / 5

  

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  Overall ok

  Review of 31/08/2022, following an experience of 16/08/2022 by JASON R. *

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• 5 / 5

  

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  Easy to use. Secure. Straightforward instruction. Big space in locker.

  Review of 31/08/2022, following an experience of 19/08/2022 by MIKE M. *

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• 5 / 5

  

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  Very easy to use. Instructions are clear and the location seems safe. It is a perfect option to use while sightseeing or after you checkout and before you go to the airport.

  Review of 31/08/2022, following an experience of 17/08/2022 by FIONA C. *

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• 5 / 5

  

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  Really easy and convenient. Left two large cabin bags and returned to them at several points in the day before retrieving at night.

  Review of 31/08/2022, following an experience of 15/08/2022 by ANDY R. *

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• 5 / 5

  

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  Good system, lockers fairly spacious. Wish they had pay per hour payments.

  Review of 31/08/2022, following an experience of 22/08/2022 by CANDICE G. *

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• 5 / 5

  

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  I just used this service near Gare du Nord August 14-17, 2022. I'm from California and I chose this option as I needed to go to London and then back to Paris and didn't need to bring everything with me. I saw the reviews here and was hesitant but saw these around Paris and many people using them. So you go online and book the time range you want and make sure to pick the correct location. You will pay for the entire day and the day is 8am to 10pm so the day you start and the day you end are counted as whole days and keep in mind their opening hours. The location is automated there is no live person there but the owner is easily accessible and responsive and they have video cameras there to monitor for any issues and for security. Once you pay online you get an email immediately with the codes. There are two codes, one to enter the facility(main front door) using a keypad outside. The second code is used to open your locker using a keypad inside. The locker will pop open. The lockers are a good size you could put several carryons in there or larger suitcases but check the dimensions online. If you close the door and need to open again just use the code again. It is secure and seems theft proof. This is a very short walk about 4-5 minutes or two blocks from the train station exit on Rue du Faubourg Saint-Denis. It is in an alley off that street very easy to find. Now it is true that the keypad inside doesn't always work the first time. You don't need to panic and start entering the code and pressing buttons like crazy. Just take a deep breath and wait 10 seconds and enter the code again nice and slow. Don't press the keypad like you're text messaging your friends. If you hear any beeps while pressing the keys it means there's an error just wait and enter the code again. I had interaction with the owner as my train back from London was delayed and arriving after 10pm so I wouldn't make the 10pm closing time. I was worried as I had a flight the next morning. Apparently this time restriction may be for safety reasons.The owner took care of it after using the contact form on the website. Everything worrked out fine and I would use again.

  Review of 31/08/2022, following an experience of 14/08/2022 by HARLEY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  At first we looked for another company that has lockers in the city when we arrived, but we didn´t find it, so we searched for others and City Locker appeared. We booked the lockers in front of them and we were given access right away, doing all the process through our phone right there. We used it again on the day we left and it was great again. We strongly recommend it.

  Review of 31/08/2022, following an experience of 09/08/2022 by ELLA K. *

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• 5 / 5

  

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  Uncomplicated

  Review of 31/08/2022, following an experience of 16/08/2022 by STEPHEN B. *

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• 5 / 5

  

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  It just works. What a great idea. Two pin codes and you are all set.

  Review of 24/08/2022, following an experience of 13/08/2022 by LUKE C. *

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• 5 / 5

  

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  Good idea - apart from the options at railway stations

  Review of 24/08/2022, following an experience of 28/07/2022 by REBECCA C. *

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• 5 / 5

  

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  An excellent solution and easy to operate. Everything worked as it should

  Review of 23/08/2022, following an experience of 18/08/2022 by ADAM H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect, the best thing that human being created

  Review of 23/08/2022, following an experience of 14/08/2022 by LOGAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy reservation

  Review of 22/08/2022, following an experience of 14/08/2022 by ALEXANDRA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  all right

  Review of 22/08/2022, following an experience of 14/08/2022 by LILLY E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I was afraid someone would take my stuff but the locker was perfectly fine and my stuff exactly as I left them for 5 whole days! Definitely recommend!

  Review of 22/08/2022, following an experience of 10/08/2022 by ELLIOT M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excelente servicio, tuve que dejar de urgencia mis maletas y me enviaron el codigo de acceso al locker al instante, estando ya en la puerta. Recomiendo 100%

  Review of 22/08/2022, following an experience of 16/08/2022 by JOHN E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excelent location and service. You get the codes for the door and lockers immediately after purchase. Everything worked very well. Very spacious lockers.

  Review of 22/08/2022, following an experience of 16/08/2022 by DUNCAN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was secure, practica and easy to use! Would recommend

  Review of 22/08/2022, following an experience of 15/08/2022 by ANNA M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  good but not perfect

  Review of 22/08/2022, following an experience of 14/08/2022 by KEVIN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 22/08/2022, following an experience of 17/08/2022 by CHRIS S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to reserve and perfect service.

  Review of 22/08/2022, following an experience of 12/08/2022 by MAX P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I messed up and booked the wrong day. Staff were helpful and sorted it. Small niggle - all communication was by email & text. I did not spot their email response telling me it was sorted so I tried calling the provided number but no reply - which was frustrating.

  Review of 22/08/2022, following an experience of 12/08/2022 by PAUL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Smooth process - used both desktop and mobile apps. Immediate email/SMS with access codes, link to the maps address and photo of the entrance.

  Review of 22/08/2022, following an experience of 11/08/2022 by HOLLIE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I didn’t reserve the locker upfront, but arrived, registered on the website, got in within a minute. Easy to use. Great service.

  Review of 22/08/2022, following an experience of 12/08/2022 by GREG H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to use, the code for the locker arrived quickly.

  Review of 22/08/2022, following an experience of 17/08/2022 by WAYNE P. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order