Customer reviews for citylocker.paris

4.8 / 5

Calculated from 130 reviews obtained over the last 12 months

4074 reviews since 03/03/2022

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The service offers a convenient and user-friendly solution for luggage storage, with clear instructions and a great location, making it highly recommendable.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information citylocker.paris

  • Company

    CITY-LOCKER

  • Description

    CITY-LOCKER is the only company that provides true luaggage lockers in Paris. From 2€ / locker, and up to 4 bags / locker, it is the cheapest price per bagage in Paris !

  • Address

    15 RUE CHAPON 75003 PARIS

  • Website

    https://www.citylocker.paris/en/

  • Category

    Practical life

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icon sparkle Review Summary

The service offers a convenient and user-friendly solution for luggage storage, with clear instructions and a great location, making it highly recommendable.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    Very user friendly and very convenient storage. I would recommend.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Need Google map to locate the place… it’s not the location issue.. just it’s paris.. large city likes a maze

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Instructions on opening the locker could be better stated on site

    Review of , following an experience of by A A. *

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  • 5 / 5
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    No complaints

    Review of , following an experience of by A A. *

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  • 5 / 5
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    👍👍👍👍👍

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Easy. Great.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Un buen servicio. Sencillo y muy práctico. Gracias.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Easy to use. The instructions were clear and simple.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Alles unkompliziert, grosse Fächer Gepäck passte super in den Schrank, sicheres aufbewahren

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Such a good idea! Super easy, quick and smooth to leave our bags for the day. We used it several times during our stay in Paris!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Excellent, great service

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great and very easy

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The access was super easy, it felt safe and reliable. They have one door on the entrance and in the locker which gives a good sense of security.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great service. Easy to use and book.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Easy to use with codes on sms. Better if a little bit cheeper.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Ordered and paid while standing at the door and everything went good, no issues.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I kept two large cases there for 1 week while we traveled elsewhere. The security was good. CCTV cameras and solidly locked doors helped us feel our items were safe.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Straight forward and easy to use, worked great. Only suggestion I would have is that since there is no kiosk, you need to have an internet connection to get a locker (may be difficult for international travelers).

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great!

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Everything fine except price, for the same service I've paid 5EUR in Vienna but 15EUR in Paris.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    It works perfectly and completely automatic

    Review of , following an experience of by A A. *

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  • 1 / 5
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    The box was broken and we had to use a lace to keep it closed. The phone for inquires didn't work. Also the vending machine didn't give us the products paid. A bad experience and a waste of time.

    Review of , following an experience of by A A. *

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    Answer by citylocker.paris
    Flag

    Hello Monica, We are sorry that you had a bad experience with one of our locker. However, our hotline is totally reachable to help you when you have a problem with a locker. It's unfortunate that you did not try to call our assistance. Have a good day from the City Locker's team.

  • 5 / 5
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    Easy

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Un servicio muy práctico.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Easy to use website, not overly expensive either!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    big enough for two suitcases. convenient, excellent location. security.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Very easy to book. Felt safe.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    clean, functional and very helpful

    Review of , following an experience of by A A. *

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  • 4 / 5
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    It was a very clean place and we felt safe leaving our luggage there. The only problem we had was to get into the room. We had some problems opening the door with the code. But in total: we were very happy with booking the locker.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Fast, secure, affordable. It really saved my day.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Excellent service with fast response via GoogleMaps where I founfmd the locker.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great service. It's more expensive than others lockers but very secure

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Very convenient.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Fácil acesso. Tudo perfeito!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great location gir Galleries La Fayette. Spacious locker. Easy to use.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Sehr gut... Ziemlich nah am Eiffelturm..

    Review of , following an experience of by A A. *

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  • 5 / 5
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    We had such a great experience at the Opera CityLocker in Paris. The booking process was easy online. When we arrived, we got in easily and were able to stay our time in the city without our bags while waiting to check in to our hotel. I would use this facility again.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Big locker and easy to access. Excellent.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Everything worked well. No problems.

    Review of , following an experience of by A A. *

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  • 3 / 5
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    Site was ok although old

    Review of , following an experience of by A A. *

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    Answer by citylocker.paris
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    thank you for your feedback which allows us to evolve

  • 5 / 5
    Edit Flag

    Easy, clear and near.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Very easy to handle

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Sito in varie lingue, facile da capire e veloce la prenotazione. Mail e sms ricevuto immediatamente con i codici.

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  • 4 / 5
    Edit Flag

    It was great. Felt safe since it’s individually locked lockers they are big enough for a couple carry on suitcases. Door was sticky so at first we thought the code wasn’t working.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Very practical and easy to use. Two hand baggages and a small bag fitted in the box. Recommended!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Easy and fantastic. Very recommended.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Great offer, well organised. Short distance to main station.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    5 stars, nice information and peixe.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Muy acertado

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Location was easy enough to find and all went well with storage of our luggage for the day.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    PEDIDO OCORREU TUDO PERFEITAMENTE, FÁCIL, PRÁTICO E SEGURO!

    Review of , following an experience of by A A. *

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  • 4 / 5
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    the code didn't work on the first few tries but then it was fine.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Very convenient and easy

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Everything is OK

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Amazing!! This is the greatest invention ever! It was amazing to place our luggage securely and safely and then venture off until our Airbnb was ready!! Highly recommend! So convenient and easy!!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Easy to understand and book. Information was very clear.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Navigation is easy and convenient

    Review of , following an experience of by A A. *

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  • 5 / 5
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    easy, fast, with no complications

    Review of , following an experience of by A A. *

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  • 4 / 5
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    I am really satisfied with navigation on the website and it was easy to find the location. It helped me to have all code numbers for door and locker at hand on my arrival. However, I would have appreciated to find a table or kind of shelf to put the suitcase on while arranging things.

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  • 5 / 5
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    Great location and smooth check-in.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Very easy and straight forward. In a great location to the Gard du Nord, less than a 5 minute walk. We dropped our cases in the morning, visited Monmarte, and collected them in the afternoon. The lockers are a good size and I could fit my suitcase, rucksack and coat inside one.

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  • 5 / 5
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    Everything was just perfect and so easy!! Great service!

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  • 4 / 5
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    Nice convenient location, but the space was rather small. (So when multiple parties were inside at the same time - which happened as we dropped off, and when we picked up - it was a challenge to move around and store, or remove your suitcases). Codes worked, but you had to enter the number slowly, and it sometimes took multiple tries. Don't know what we would have done without this service, so it was good to have it available - but the experience could have been better.

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  • 5 / 5
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    Muito seguro, recomendo!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    excellent and convenient, definitely recommend

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great service

    Review of , following an experience of by A A. *

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  • 5 / 5
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    For me the best

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  • 3 / 5
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    We were emailed a door code and it didn't work. We were in a rush and had to call the customer service line and wait for them to manually open the door which was frustrating

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  • 5 / 5
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    Everything went very well. Trustworthy

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  • 3 / 5
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    I payed in the wrong address and i hadn´t the chance to edit for the right one.

    Review of , following an experience of by A A. *

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    Answer by citylocker.paris
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    thank you for your message Andre Sanches We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.

  • 1 / 5
    Edit Flag

    The process of ordering a locker was very complex. So much so that I ended up paying for more than I had to because I originally booked for the wrong date. You should just be able to book a locker on site like most other locker programs in big cities. After a long international flight this process was exhausting for me.

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    Answer by citylocker.paris
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    Hello Thanks for your feedback Taking an order online takes less than 2 minutes if you follow the steps correctly without returning. This should not be seen as a constraint but just a time saver. You book while being in your transport to arrive and drop off directly. And if you have any questions, our hotline is available from 8 a.m. to 10 p.m. every day.

  • 5 / 5
    Edit Flag

    All fine, just had to write the code a couple of times, didn't accept it immediately (physical buttons/dials, one has to be pressing them hard)

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Easy to book the locker.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Email service was prompt.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Everything went perfect. Amazing service and with a exquisite client support that answered me extremely fast. Will use city locker everytime i need!

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Easy to book and clearly identifiable.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Easy to use, secure lockers and keypad system, exactly what I was looking for during my stay in Paris

    Review of , following an experience of by A A. *

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  • 2 / 5
    Edit Flag

    Locker schedule should be more visible. People should be more wiling to help if your luggage got stucked after the hour.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    This facility worked great for the day I left my Airbnb.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Had trouble getting in initially but customer support was fantastic. Used them two different days and would strongly recommend.

    Review of , following an experience of by A A. *

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  • 1 / 5
    Edit Flag

    No internet service at the city locker location, lots of problems accessing their system, finally we got the access codes, but again many tries to open the front door. We then deposited our luggage, and left their premise. Upon we tried to retrieve our luggage, first the front door would not open with our correct codes, even the Uber driver tried for us. Finally the front door opened, and we tried to open the locker. Same thing happened, the locker would not open with the correct code. It took something like 30 minutes to retrieve the luggage........what a nightmare dealing with this City Locker

    Review of , following an experience of by A A. *

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    Answer by citylocker.paris
    Flag

    hello. thank you for your message. I assure you tower is working properly and you yourself have been able to verify that tower is working because your uber driver was able to easily use the service... are we responsible if you did not succeed?? have you contacted our hotline which is available 7 days a week from 8 a.m. to 10 p.m. and who could help you open the door and locker remotely??? we weren't lucky enough to have you online it's because everything went well contrary to what you say .... the disaster scenario to harm is useless ... it was enough to contact the hotline if you really had a problem ....

  • 5 / 5
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    We needed to drop off our luggage for several hours until we could check into our Airbnb. It was super easy and convenient. I would definitely use again.

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  • 5 / 5
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    Easy access, great location, good conditions

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Everything worked out fine. In the beginning it was a bit confusing to enter the pin.

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  • 5 / 5
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    Easy to use

    Review of , following an experience of by A A. *

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  • 5 / 5
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    VERY CONVENIENT FOR THOSE WHO WANT TO VISIT THE CITY WITHOUT LUGGAGE

    Review of , following an experience of by A A. *

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  • 4 / 5
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    place isn't bad.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    All ok

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  • 5 / 5
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    Customer service was quick and responsive when I accidentally booked the wrong location. Really loved the locker system, easy to get in and out. I felt that my belongings were safe and secure.

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  • 5 / 5
    Edit Flag

    Extremely simple and easy to use. Code(s) received via Mail, entered at the door and the panel inside. Done!

    Review of , following an experience of by A A. *

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  • 3 / 5
    Edit Flag

    15€ from 8:00 to 20:00 is too expensive

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    Answer by citylocker.paris
    Flag

    Hello Carlos, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases from 8:00 to 22:00 but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.

  • 1 / 5
    Edit Flag

    The locker is broken and they can’t refund 15$ for me

    Review of , following an experience of by A A. *

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    Answer by citylocker.paris
    Flag

    Hello Thank you for your message which surprises us and does not reflect the truth As our teams told you, the locker works very well but you did not manage to use it (the other customers manage to open and close it without problem) However, as you recommended a locker, we had very exceptionally refunded the first locker... Hence our misunderstanding of your message which only aims to harm our reputation

  • 5 / 5
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    Very good, great service. I would recommend.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    City locker is great, but it wasn’t obvious that I needed to book in advance and wait for an email. I bumped into another traveller at the lockers that gave me that info. That said, it was very easy to understand how to open the door, and how the lockers worked once I reserved online. Great service, easy to access, and an excellent location!

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  • 5 / 5
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    Super 👍

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Very convenient and close to both Gare de l'Est and Gare de Nord

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  • 5 / 5
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    I found everything as descripted on site. No problems with the codes. No need to ask for help.

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  • 5 / 5
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    Muito fácil e rápido de acessar ! Me deixou livre das bagagens para explorar uma nova cidade!

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  • 5 / 5
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    Ease to use

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  • 5 / 5
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    Perfect location. Simple to use

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