Customer reviews
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Products arrived on time and in good packaging and were as described.
Review of , following an experience of by LIS S.
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The prices were very good and the website was clear. The dispatch was quick however the delivery took a week for the package to arrive.
Review of , following an experience of by PAM W.
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I bought some wooden painting panels which I couldn't find anywhere else. Good price and arrived speedily. The store in Canterbury is very good with very helpful staff.
Review of , following an experience of by ADRIAN D.
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Great prices and decently quick delivery. No complaints and will use again.
Review of , following an experience of by CATHERINE P.
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Great Web site easy to find what you want and great prices,variety of products is very good.
Review of , following an experience of by NAOMI P.
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Cowling & Wilcox provide a very wide and comprehensive range of art materials at very reasonable prices. It is also fantastic that they offer free deliver with orders over £50, even to the Highlands of Scotland !
Review of , following an experience of by RICHARD H.
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Could be better packing needs to be addressed more professional
Review of , following an experience of by WILLIAM L.
Answer by cowlingandwilcox.comFlagHello, Thank you for sharing your feedback with us. We truly appreciate your thoughts on our packing, and we're sorry to hear it didn't meet your expectations. Your insights are invaluable as we strive for improvement. We're committed to enhancing our services and hope to provide a better experience for you in the future. Kind regards Guy The Cowling & Wilcox Team
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Whilst I would like to give 5 stars there was a couple of issues with this order. I did ask if the order dispatch could be delayed until 28/5 as I was away but it was sent immediately causing the second problem- EVRI left the package on my doorstep in full view of the street. Thankfully my postman is good and he hid it for me.
Review of , following an experience of by LYNNE A.
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Easy to use the website and to order. Fast despatch and delivery. Overall excellent service.
Review of , following an experience of by ANTHONY B.
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Great service, I requested to add to my original order which was done with ease.
Review of , following an experience of by HAYLEY M.
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Very straightforward process from beginning to end delivery. Thank you.
Review of , following an experience of by LAURA K.
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Excellent communication and fast delivery. The easel is brilliant and is great for someone with mobility issues. Very easy to put together but did need two people.
Review of , following an experience of by CHERYL B.
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I've not actually got to the canvas boards or the canvas to use at yet. Used the search on the website no issues. Loved how the purchase was actually wrapped in brown paper, a proper parcel, not just shoved in a plastic bag. It.was well secured for transport. A quick delivery no issues.
Review of , following an experience of by J P. *
*Pseudonymized data at the request of the author
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good range, good prices, efficient dispatch
Review of , following an experience of by E C. *
*Pseudonymized data at the request of the author
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Very happy great quality products
Review of , following an experience of by SARAH G.
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Brilliant service
Review of , following an experience of by MIA S.
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Ordered 2 art pads, excellent quality and condition. Good price.
Review of , following an experience of by ELIZABETH P.
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Delivery of wooden unprimed panels was fast. A couple were damaged in transit but Cowling & Wilcox were super quick in dealing with the issue and replaced them immediately
Review of , following an experience of by LISA O.
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Brilliant service, quick delivery and great quality canvases. Thanks 😊
Review of , following an experience of by MARK C.
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Great value and delivered as promised.
Review of , following an experience of by SIMON J.
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They deliver what they advertise promptly and the price is reasonable
Review of , following an experience of by VIC W.
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Always a pleasure to order from this company. Easy to navigate website, quick delivery and good packaging. I use them regularly.
Review of , following an experience of by SYLVIA M.
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The website it very well made and I found it extremely easy to navigate
Review of , following an experience of by DORIS C.
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My order arrived within a week & was spot on. I have shopped a few times with this company & they’ve always delivered what I ordered quickly. The website is easy to use too.
Review of , following an experience of by ELAINE A.
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Excellent customer service. Great products and good value
Review of , following an experience of by DERYN B.
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Best price available online and prompt delivery.
Review of , following an experience of by PAUL B.
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Good company, great product range and good delivery times
Review of , following an experience of by PERRY T.
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Cowling and wilcox give a great service selling great quality products. Everything I have ordered has arrived promptly and well packed.
Review of , following an experience of by TRACEY W.
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Excellent service. Prompt delivery and when I queried a discount code it was applied immediately and a credit given to my credit card
Review of , following an experience of by CAROLINE M.
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Very well
Review of , following an experience of by ANNE MARIE S.
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Great website to use and navigate and a wonderful selection of high quality products. Delivery a little slow but the website does state up to 7 days for free delivery. Very well packaged.
Review of , following an experience of by LEANNE F.
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Delivered in time and as expected
Review of , following an experience of by SARAH B.
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Great product and brilliant customer service
Review of , following an experience of by LYNNE M.
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Unfortunate delivery process. Goods fine.
Review of , following an experience of by MARGARET C.
Answer by cowlingandwilcox.comFlagHello, Thank you for taking the time to share your feedback. We’re glad to hear you were satisfied with the goods received, but we sincerely apologize for the delivery issues you experienced. Your input is invaluable, and we're committed to continuously improving our processes to better serve our customers. Best regards, The Cowling & Wilcox Team
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Excellent service, an extensive range of art materials at very good prices. Always find what I need.
Review of , following an experience of by DAVID C.
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Recieved eisel quickly, easy to put together, seems well built - but only time will tell! Overall a very satisfactory experience.
Review of , following an experience of by CHRISTOPHER H.
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Very lovely art equipment business, great service. Maybe they could improve the times for delivery for perfection.
Review of , following an experience of by FRANCISCO JAVIER S.
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delivery prompt. not actually used the products yet.
Review of , following an experience of by RIFAT S.
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excellent price .quick delivery
Review of , following an experience of by SUSAN L.
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Only objection is my order took 1 week to arrive ,unusual in this day ad age
Review of , following an experience of by GEOFFREY R.
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I don't know enough about the firm for a bigger rating but the company seem to be competitive and set a good standard of service. Sadly there were problems with the product purchased - see product rating. This reflects the manufacturer of the canvas and not Cowling & Wilcox themselves
Review of , following an experience of by IAN R.
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Navigation of the site was OK but the delivery was quite delayed by them twice not getting the postal address correct.
Review of , following an experience of by J D. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagHello, Thank you for taking the time to share your experience. We're glad to hear you found the site navigation satisfactory, but we sincerely apologize for the delays and issues with the postal address. Your feedback is valuable to us, and we’re committed to improving our delivery process. We appreciate your understanding and hope to serve you better in the future. Best regards, Cowling & Wilcox Team
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Excellent quality, good promotional price and speedy delivery
Review of , following an experience of by ROWENA P.
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Brilliant service with quality products.
Review of , following an experience of by SARAH G.
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I was pleased with my order, although it would have been more reassuring to have had more communication in the interim. But when it arrived it was really well packaged and in perfect condition. And I do love Cowling & Wilcox!
Review of , following an experience of by JACQUELINE H.
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Good value but took a while to arrive and that after being erroneously told I would have to pay an extra postage fee – didn't pay it of course and after querying the email I was told that the delivery company accepted they were wrong. So, all in all, satisfactory – but not without its problems.
Review of , following an experience of by CLIFF O.
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I waited a fortnight but my order never arrived. I had to contact Cowling & Wilcox to inform them, they didn’t bother tracking it. I’m still waiting for my refund which 5 days after it was apparently “authorised”, has still not appeared in my account.
Review of , following an experience of by LOUISD T.
Answer by cowlingandwilcox.comFlagHi Thank you for taking the time to review us. All feedback is very useful for us. Having looked into your order, it seems we were let down by our Courier on this occasion. I'm so sorry about this. We did track your order but unfortunately there was no delivery information. Due to these issues, we agreed to refund your order which we did on Saturday 17/05 (you requested your refund on the Thursday before). As this was done at the weekend, the refund was only processed by our Bank on the next working day, ie. Monday. I'm so sorry we had so many issues with your order and I can assure you we very rarely have delivery problems like this. I hope you can trust us again with another order. If you feel you can, please contact me at guy@cowlings.com and I'd be happy to send you a 10% off voucher. Kind regards Guy Cowling & Wilcox Team
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Great product
Review of , following an experience of by SAMANTHA F.
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Great as usual
Review of , following an experience of by HELENA B.
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Easy to find what you want and no problems in the ordering. Prompt delivery.
Review of , following an experience of by JANET D.
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I always buy my art supplies from Cowling and Wilcox. I find their prices very competitive. All the goods I have bought have arrived in good order, in a timely fashion and have beeb of good quality.
Review of , following an experience of by HAZEL S.
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The website was user friendly. Prices were very good. Item was well packaged and arrived in good time. The only small fault was that the loose sections of the box were moving a lot inside and could have caused damage. I bubble wrapped the parts before sending it on.
Review of , following an experience of by IRIS B.
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Very good value paints
Review of , following an experience of by WENDY S.
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As described
Review of , following an experience of by CAROL A.
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Ordered a 30 x 40 inches canvas on Monday. By Friday I still had no delivery advice, so I called them to ask where it was. It hadn't been despatched yet as they'd had people off that week. Sent following day and arrived Tuesday ( 8 days). The canvas was thin and cheap with the support bars showing through to front of the canvas. Total waste of time and money I'm afraid. Wouldn't recommend. Won't by from them again.
Review of , following an experience of by MARGARET J.
Answer by cowlingandwilcox.comFlagHello, Thank you for sharing your experience with us. We're truly sorry to hear about the delay in your order and that the quality of the canvas did not meet your expectations. Your feedback is invaluable and helps us improve our services. We realy have issues sending goods out on time but Easter so close to a Bank Holiday has caused a bit of pressure on our despatching. We receive very few complaints about our canvas and we sell a lot of these. I wonder if the canvas we sent you has slipped through our quality control and isn't the decent quality we (and you) would expect. Could you please send us some photos at admin@cowlings.com so we can see the canvas properly? Best regards, Guy The Cowling & Wilcox Team
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Perfect products well packaged
Review of , following an experience of by CARL V.
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Great price & fast delivery service - excellent all round.
Review of , following an experience of by KEITH F.
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Always consistently excellent service and such a fantastic range of products. It’s lovely to support such a wonderful company which in turn supports so many amateur and professional artists. I discovered this company during the pandemic and it’s one of my go to suppliers for all things watercolour.
Review of , following an experience of by ANJNA M.
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Excellent site and delivery
Review of , following an experience of by MARY T.
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It's paint. Haven't used enough to judge yet. Sorry.
Review of , following an experience of by CHRISTINE U.
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Great product. Very well made.
Review of , following an experience of by MARJORIE B.
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Great range of products at reasonable prices and prompt delivery.
Review of , following an experience of by SARAH KATHRYN M.
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Great product and fast delivery. Highly recommend!
Review of , following an experience of by RACHEL M.
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I ordered a print rack to take to Art Fairs and it was easy to construct and looks sturdy. It looks nice quality.
Review of , following an experience of by MRS H L F.
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Fabulous paint. Great price. Thank you.
Review of , following an experience of by JEANNE M.
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Excellent customer service.
Review of , following an experience of by EMILY G.
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Thank you Megan for being so kind during the whole purchasing process
Review of , following an experience of by ADAM L.
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The site is easy to navigate. The service was efficient.
Review of , following an experience of by DAVID M.
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The wooden easel I bought is beautiful and thankfully not damaged in the totally inadequate packaging which was barely holding itself together upon delivery…the driver advised us to take photos just in case. So 5 stars for the product but only 2 for the packaging
Review of , following an experience of by S O. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagHello! Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you found the wooden easel beautiful, but we sincerely apologise for the concerns regarding its packaging. Your feedback is invaluable as we continually strive to improve our services. We appreciate your understanding and support! The driver might have very helpfully asked you to take photos but, unfortunately, some (not all) drivers manhandle products in a terrible way. So, sometimes no packaging could stop them from their damage. I'm sorry the Courier let us both down so badly on this occasion. Kind regards, Guy, Cowling & Wilcox.
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bought these for my sister she loves
Review of , following an experience of by SUSAN M.
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Splendid company !
Review of , following an experience of by NOREEN F.
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Unfortunately, I did not receive my order due to couriers leaving my parcel in a unsecured location. However, the customer service that I received was brilliant. My issue was resolved straight away by Megan Warren. She kept in contact throughout, and made sure that she gave the utmost service. One very happy customer! Thank you, Megan.
Review of , following an experience of by GEMMA W.
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Delivery took a while wasn’t kept up to date ( I appreciate it was a bank holiday)
Review of , following an experience of by JUDITH H.
Answer by cowlingandwilcox.comFlagHello, Thank you for taking the time to share your experience with us. We understand that delivery delays can be frustrating, especially during busy periods like bank holidays, and we appreciate your patience. Your feedback is invaluable as we strive to improve our communication and services. We’re grateful for your understanding and support. Best wishes, The Cowling & Wilcox Team
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Easy to use website. Delivery was very quick.
Review of , following an experience of by PAMELA S.
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Should have been sent in cardboard tube as was scrunched up. I needed it for delicate packing job but scrunched = scratchy…
Review of , following an experience of by BILL S.
Answer by cowlingandwilcox.comFlagHello, Thank you for taking the time to share your feedback. We sincerely apologize that your order arrived in less than ideal condition. We understand how important it is for delicate items to be well-packaged, and we appreciate you bringing this to our attention. Your insights are invaluable as we continually strive to improve our service. Warm regards, Cowling and Wilcox Team
Answer by Bill S.FlagFirst time ever that I’ve needed to be negative with C&W. Usually service is v good.
Answer by cowlingandwilcox.comFlagI'm so sorry about that, Bill. I'll be sure to tighten things up a bit at our end. Thank you so much for our custom. Kind regards Guy Cowling & Wilcox
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At all stages of the purchase information is given concerning despatch and arrival time, as well as several receipts. The range of products is extensive and provides materials for artists of all levels. Every so often there is a focus on and sale of specific brands. When I was young we would have to catch a bus to town and explore in person the shops and specialist boutiques. Now, C&We able you from the comfort of your own home to browse with no shop assistant hovering or security scrutinizing until you come upon your desired items, which are then beautifully and safely packed awaiting swift despatch. It's a win win all round.
Review of , following an experience of by SAVA K.
Answer by cowlingandwilcox.comFlagHi Thank you so much for your lovely review. I'm so pleased you had such a good experience with us. There'sonly one small problem: you gave us a one star review. Would you mind changing this to represent your review a bit better? Of course, five stars is always very welcome :-) Kind regards Guy Cowling & Wilcox
Answer by SAVA K.FlagI'm so sorry. I shall amend that
Answer by cowlingandwilcox.comFlagMany thanks, Sava. Once again, many thanks for your lovely review. Kind regards Guy Cowling & Wilcox
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very helpful, prompt delivery
Review of , following an experience of by ANNE M.
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The product never arrived mainly because of delivery issues with Evri. Initially caused by mistake on my part but this was rectified within a day and delivery never resolved
Review of , following an experience of by PATRICIA L E.
Answer by cowlingandwilcox.comFlagHello, Thank you for sharing your experience with us. We're truly sorry to hear that your order was affected by delivery issues. We understand how frustrating this can be, especially when the situation was out of your control. Your feedback is valuable to us, and we will continue working closely with our delivery partners to improve our services. We appreciate your understanding and patience. Best regards, The Cowling & Wilcox Team
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Every part of the order went so easy and the delivery was very good. I will use these again.
Review of , following an experience of by JOAN F.
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As described
Review of , following an experience of by CAROL S.
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when I could not fine what I was looking for I asked for help, and you replied very quickly
Review of , following an experience of by JUNICE A.
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Fair pricing Order arrived well packaged
Review of , following an experience of by PAULINE A.
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didn’t help me with tracking order at all. not even a response. after order being two weeks without update.
Review of , following an experience of by RAYNE F.
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Arrived on time
Review of , following an experience of by KATHRYN C.
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Easy delivery, everything arrived in good time. I would recommend
Review of , following an experience of by HELENA B.
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Easy to find what I needed at a good price
Review of , following an experience of by T R. *
*Pseudonymized data at the request of the author
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Quick delivery and wide choice of products!
Review of , following an experience of by AMANDA N.
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Great service
Review of , following an experience of by JENNIE L.
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Easy to use website.Great selection of products at frequently reduced prices. Delivery is prompt.
Review of , following an experience of by LIN W.
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There was everything I was looking for, easy to find, dispatched quickly good quality products and great prices.
Review of , following an experience of by ELEANOR H.
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Great site easy to order and a great delivery
Review of , following an experience of by YVONNE P.
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Still haven’t received my order and haven’t been able to contact anyone. Has been at the senders local depot for 11 days now and I’ve had no correspondence.I need this canvas for an order I’m fulfilling and cannot move on until I receive it. This has caused a significant delay.
Review of , following an experience of by NIAMH C.
Answer by cowlingandwilcox.comFlagHello, Thank you for taking the time to share your experience. We’re truly sorry to hear about the delay with your order and understand how crucial it is for your work. I hear you've been communicating with our Customer Service team and they've sent you out a replacement canvas today. Once again, I'm so sorry our Carrier let us both down on this occasion. Please let me know if we can help further. Best regards, Cowling & Wilcox Team
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Came quickly. The items were as ordered; packed well without unnecessary waste paper etc. I am very happy with the service though I haven’t had chance to use the products yet.
Review of , following an experience of by A N.
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Excellent service
Review of , following an experience of by A. LINNETTE B.
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Excellent well made product at a good price
Review of , following an experience of by PETER M.
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They were very helpful when I realised I had the wrong postcode on my order
Review of , following an experience of by JENNI D.
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Great service, reliable and polite, thank you
Review of , following an experience of by ROSY G.
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Stop using Evri for delivery. An awful courier
Review of , following an experience of by J L. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagGood morning, Thank you for your message. Having checked your order with our customer service team, I've found out we've been communicating with you about this. I am so sorry you've had issues in the past with Evri. We generally have very few issues with them since they rebranded from Hermes. So, it's very frustrating that they've let you down on this occasion. I can assure we're actively working with them to sort out your problem as soon as possible. Once again, I'm so sorry for the problems you've faced. Best regards The Cowling & Wilcox Team
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Excellent service, very prompt. I ordered a table easel and am very impressed with the quality for the price paid. Will be using them again.
Review of , following an experience of by HELEN M.
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Easy to navigate, shame they have discontinued the item I needed most. I did purchase Promarkers in all the colours I needed.
Review of , following an experience of by ANNE D.
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